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Customer Service Dispatcher Jobs in Indiana (NOW HIRING)

ASRC Industrial

Dispatcher with K2 Industrial

Highland, IN · On-site

$15.75 - $19.50/hr

We are committed to safety, operational excellence, and customer service. K2 Industrial Services ... K2 has a position open at our corporate office in Highland, IN for a Dispatcher who will be ...

ASRC Industrial

Dispatcher with K2 Industrial

Portage, IN · On-site

$15.50 - $19.50/hr

We are committed to safety, operational excellence, and customer service. K2 Industrial Services ... K2 has a position open at our corporate office in Portage, IN for a Dispatcher who will be ...

ASRC Industrial

Dispatcher with K2 Industrial

Valparaiso, IN · On-site

$14.50 - $18/hr

We are committed to safety, operational excellence, and customer service. K2 Industrial Services ... K2 has a position open at our corporate office in Valparaiso, IN for a Dispatcher who will be ...

zTrip Indy

Entry Level Dispatcher

Indianapolis, IN · On-site

$13.75/hr

Customer & Operations Support * Help coordinate transportation services and address scheduling ... Work closely with dispatch, customer service, and management teams to keep operations running ...

New

MV Transportation

Dispatcher

Indianapolis, IN

Responsible for influencing positive employee morale and quality customer service. * Monitors and ... One (1) year previous Dispatcher experience preferred. * Two (2) years of Customer Service ...

MV Transportation

Dispatcher

Indianapolis, IN · On-site

Responsible for influencing positive employee morale and quality customer service. * Monitors and ... One (1) year previous Dispatcher experience preferred. * Two (2) years of Customer Service ...

MV Transportation

Dispatcher

Indianapolis, IN · On-site

Responsible for influencing positive employee morale and quality customer service. * Monitors and ... One (1) year previous Dispatcher experience preferred. * Two (2) years of Customer Service ...

Blue River Services, Inc.

Dispatcher

New Albany, IN · On-site

Dispatcher DEPARTMENT: Transportation SUPERVISOR'S TITLE: Transportation Director POSITIONS ... This position requires strong customer service, communication, organization, data-entry, and ...

New

Blue River Services, Inc.

Dispatcher

New Albany, IN · On-site

Dispatcher DEPARTMENT: Transportation SUPERVISOR'S TITLE: Transportation Director POSITIONS ... This position requires strong customer service, communication, organization, data-entry, and ...

New

PORTER PIPE & SUPPLY

Dispatcher

Indianapolis, IN · On-site

$23 - $28/hr

As a member of our Dispatch Team, you'll play a pivotal role in maintaining our culture of customer service excellence. Our Dispatchers are required to have experience with transportation logistics ...

Posted today

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All JobsCustomer Service Dispatcher JobsCustomer Service Dispatcher Jobs in Indiana

Customer Service Dispatcher information

See Indiana salary details

$11

$17

$23

How much do customer service dispatcher jobs pay per hour?

As of Aug 19, 2026, the average hourly pay for customer service dispatcher in Indiana is $17.75, according to ZipRecruiter salary data. Most workers in this role earn between $15.58 and $19.42 per hour, depending on experience, location, and employer.

What does a customer service dispatcher do?

A Customer Service Dispatcher is responsible for coordinating and assigning service calls, deliveries, or technicians in response to customer requests. They act as a liaison between customers and field staff, ensuring that the right personnel and resources are dispatched efficiently and on time. Dispatchers also handle scheduling, monitor progress, and communicate updates to both customers and team members. Their role is vital for maintaining high levels of customer satisfaction and ensuring that operations run smoothly.

What are the key skills and qualifications needed to thrive as a customer service dispatcher?

To thrive as a Customer Service Dispatcher, you need strong organizational skills, multitasking ability, and a high school diploma or equivalent. Familiarity with dispatch software, GPS tracking systems, and customer relationship management (CRM) tools is typically required. Excellent communication, problem-solving, and stress management are vital soft skills in this fast-paced role. These competencies ensure efficient coordination, timely response, and high customer satisfaction in service delivery.

How does a customer service dispatcher typically collaborate with field technicians and other departments?

Customer Service Dispatchers act as the critical communication hub between customers, field technicians, and internal departments. On a daily basis, they coordinate schedules, relay important job details, and provide real-time updates to ensure service calls run smoothly. Dispatchers frequently collaborate with technicians to troubleshoot issues, update work orders, and escalate complex problems to supervisors or specialized teams. This collaborative dynamic requires strong communication skills and the ability to prioritize tasks in a fast-paced environment, fostering teamwork across the organization.

What is the difference between Customer Service Dispatcher vs Customer Service Representative?

AspectCustomer Service DispatcherCustomer Service Representative
Primary RoleCoordinates and dispatches service technicians or drivers based on customer needsHandles customer inquiries, provides information, and resolves issues
Work EnvironmentField-based, often in transportation, delivery, or service industriesOffice or call center setting, interacting directly with customers
Required SkillsCommunication, scheduling, problem-solving, basic technical knowledgeCommunication, customer service, problem-solving, product knowledge
CertificationsMay require industry-specific licenses or certificationsGenerally no formal certifications required

While both roles involve customer interaction, a Customer Service Dispatcher primarily manages dispatching and scheduling for service teams, often in transportation or delivery sectors. In contrast, a Customer Service Representative focuses on direct customer support, inquiries, and issue resolution. Understanding these differences helps job seekers identify the right career path based on their skills and interests.

Is it hard to get hired as a customer service dispatcher?

Getting hired as a customer service dispatcher typically requires good communication skills, the ability to handle stressful situations, and familiarity with dispatch software or communication tools. Employers often look for previous customer service experience and may require a high school diploma or equivalent. The hiring process can vary but generally involves interviews and background checks.

What is a customer service dispatcher?

A customer service dispatcher is a professional responsible for coordinating and dispatching service technicians or drivers to customer locations. They communicate with field staff using phone or radio, schedule appointments, and ensure timely service delivery, often using dispatch software. Strong communication skills and knowledge of the service area are essential for this role.

What are popular job titles related to Customer Service Dispatcher jobs in Indiana?

For Customer Service Dispatcher jobs in Indiana, the most frequently searched job titles are:

What job categories do people searching Customer Service Dispatcher jobs in Indiana look for?

The top searched job categories for Customer Service Dispatcher jobs in Indiana are:

What are popular job titles related to Customer Service Dispatcher jobs in IN?

For Customer Service Dispatcher jobs in IN, the most frequently searched job titles are:

Customer Service Dispatcher jobs near you
Infographic showing various Customer Service Dispatcher job openings in Indiana as of August 2026, with employment types broken down into 1% As Needed, 78% Full Time, 18% Part Time, and 3% Contract. Highlights an 90% Physical, 1% Hybrid, and 9% Remote job distribution, with an average salary of $36,921 per year, or $17.8 per hour.

Dispatcher with K2 Industrial

ASRC Industrial

Highland, IN • On-site

$15.75 - $19.50/hr

Full-time

Re-posted 15 days ago

Job description

Company Overview
K2 Industrial Services, Inc., is a full-service industrial cleaning company headquartered in Highland, Indiana. We are committed to safety, operational excellence, and customer service. K2 Industrial Services, Inc., offers turnkey solutions supporting routine maintenance, turnarounds/outages, and capital projects.
K2 Industrial Services' portfolio of industrial service capabilities provides our clients with an array of benefits. Serving all major industry sectors from a network of facilities, our integrated approach means clients have fewer vendors to manage, administrative tasks are diminished, project timeliness and scheduling are improved, and costs are reduced.
K2 Industrial Services Inc. is part of a family of companies unified by purpose to deliver safe, reliable solutions to our clients' unique challenges. We are committed to providing superior service and leaving things better than we found them.
Job Overview:
K2 has a position open at our corporate office in Highland, IN for a Dispatcher who will be responsible for the overall coordination of personnel, equipment and supplies needed to service multiple internal and external customer requests. Typical duties will include:
  • Communication skills: on the phone, emails and in person
  • Receiving calls from customers and scheduling work accordingly has experience in computer input during calls
  • Organizational skills for multiple jobs
  • Problem solver and can demonstrate good judgment
  • Good phone etiquette and excellent listening skills
  • Computer proficiency including typing, MS Outlook, Excel and Word, Coordinating with management on the availability of personnel, equipment and supplies
  • Daily scheduling of personnel
  • Daily scheduling of equipment
  • Inspect returning vehicles for cleanliness, damage, fuel level, etc.
  • Manage DOT related documents such as mileage logs, vehicle inspection reports, etc.
  • Manage operations related documents such as dispatch sheets, material requisitions, daily job reports, etc.
  • Observe all safety policies and regulations including use of personal protective equipment
  • Be available for work as needed with on call expectations

Requirements and Education:
  • High school diploma or GED
  • Valid Driver's license
  • Knowledge of Word, Excel and Outlook
  • Familiar with the materials, equipment and supplies used in industrial cleaning
  • Familiar with dispatch and warehouse operations, procedures, equipment and terminology
  • Proper phone and email etiquette
  • Ability to work industry seasonal outages such as holidays, weekends and off shift hours

Preferred Requirements and Education:
  • Prefer 1 year of industrial related experience or warehouse work
  • Previous Dispatching experience a plus

EEO Statement
K2 Industrial Services, Inc., is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, gender, color, age, sexual orientation, gender identification, national origin, religion, marital status, ancestry, citizenship, disability, protected veteran status, or any other factor prohibited by applicable law.

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