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Customer Service Dispatcher Jobs in Indiana (NOW HIRING)

Masters Heating & Cooling

Dispatcher

Fort Wayne, IN · On-site

$25/hr

Job Summary The HVAC Dispatcher is responsible for coordinating service calls, scheduling technicians, and ensuring efficient routing to maximize productivity and customer satisfaction. This role is ...

Masters Heating & Cooling

Dispatcher

Fort Wayne, IN · On-site

$25/hr

Job Summary The HVAC Dispatcher is responsible for coordinating service calls, scheduling technicians, and ensuring efficient routing to maximize productivity and customer satisfaction. This role is ...

Express Employment Professionals

Dispatcher

Avon, IN · On-site

$22 - $23/hr

Provide excellent customer service while maintaining professionalism under pressure * Document and communicate updates clearly to internal teams and customers * Support overall dispatch operations ...

GFL Environmental

Dispatcher

Kendallville, IN · On-site

Interacts with customers, including customer service, sales, and operational staff. The dispatcher will uses GFL proprietary software to enter ticket information and track productivity. Key ...

GFL Environmental

Dispatcher

Fort Wayne, IN · On-site

Interacts with customers, including customer service, sales, and operational staff. The dispatcher will uses GFL proprietary software to enter ticket information and track productivity. Key ...

GFL Environmental

Dispatcher

Kendallville, IN · On-site

Interacts with customers, including customer service, sales, and operational staff. The dispatcher will uses GFL proprietary software to enter ticket information and track productivity. Key ...

GFL Environmental

Dispatcher

Fort Wayne, IN · On-site

Interacts with customers, including customer service, sales, and operational staff. The dispatcher will uses GFL proprietary software to enter ticket information and track productivity. Key ...

TEKsystems

Associate Dispatcher

Evansville, IN

$20 - $25/hr

This role serves as a critical communication link between customers, customer service representatives, field operations personnel, and leadership teams. The Dispatcher ensures efficient scheduling ...

TEKsystems

Associate Dispatcher

Evansville, IN

$20 - $25/hr

This role serves as a critical communication link between customers, customer service representatives, field operations personnel, and leadership teams. The Dispatcher ensures efficient scheduling ...

Priority OnDemand

Dispatcher

Indianapolis, IN · On-site

Using pre-established criteria to determine the best way to provide service to the customer. Assign ... Maintain appropriate record keeping in the dispatch program and other documents that are required ...

PRIORITY ONDEMAND

Dispatcher

Indianapolis, IN

Using pre-established criteria to determine the best way to provide service to the customer. Assign ... Maintain appropriate record keeping in the dispatch program and other documents that are required ...

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All JobsCustomer Service Dispatcher JobsCustomer Service Dispatcher Jobs in Indiana

Customer Service Dispatcher information

See Indiana salary details

$11

$17

$23

How much do customer service dispatcher jobs pay per hour?

As of Aug 18, 2026, the average hourly pay for customer service dispatcher in Indiana is $17.75, according to ZipRecruiter salary data. Most workers in this role earn between $15.58 and $19.42 per hour, depending on experience, location, and employer.

What does a customer service dispatcher do?

A Customer Service Dispatcher is responsible for coordinating and assigning service calls, deliveries, or technicians in response to customer requests. They act as a liaison between customers and field staff, ensuring that the right personnel and resources are dispatched efficiently and on time. Dispatchers also handle scheduling, monitor progress, and communicate updates to both customers and team members. Their role is vital for maintaining high levels of customer satisfaction and ensuring that operations run smoothly.

What are the key skills and qualifications needed to thrive as a customer service dispatcher?

To thrive as a Customer Service Dispatcher, you need strong organizational skills, multitasking ability, and a high school diploma or equivalent. Familiarity with dispatch software, GPS tracking systems, and customer relationship management (CRM) tools is typically required. Excellent communication, problem-solving, and stress management are vital soft skills in this fast-paced role. These competencies ensure efficient coordination, timely response, and high customer satisfaction in service delivery.

How does a customer service dispatcher typically collaborate with field technicians and other departments?

Customer Service Dispatchers act as the critical communication hub between customers, field technicians, and internal departments. On a daily basis, they coordinate schedules, relay important job details, and provide real-time updates to ensure service calls run smoothly. Dispatchers frequently collaborate with technicians to troubleshoot issues, update work orders, and escalate complex problems to supervisors or specialized teams. This collaborative dynamic requires strong communication skills and the ability to prioritize tasks in a fast-paced environment, fostering teamwork across the organization.

What is the difference between Customer Service Dispatcher vs Customer Service Representative?

AspectCustomer Service DispatcherCustomer Service Representative
Primary RoleCoordinates and dispatches service technicians or drivers based on customer needsHandles customer inquiries, provides information, and resolves issues
Work EnvironmentField-based, often in transportation, delivery, or service industriesOffice or call center setting, interacting directly with customers
Required SkillsCommunication, scheduling, problem-solving, basic technical knowledgeCommunication, customer service, problem-solving, product knowledge
CertificationsMay require industry-specific licenses or certificationsGenerally no formal certifications required

While both roles involve customer interaction, a Customer Service Dispatcher primarily manages dispatching and scheduling for service teams, often in transportation or delivery sectors. In contrast, a Customer Service Representative focuses on direct customer support, inquiries, and issue resolution. Understanding these differences helps job seekers identify the right career path based on their skills and interests.

Is it hard to get hired as a customer service dispatcher?

Getting hired as a customer service dispatcher typically requires good communication skills, the ability to handle stressful situations, and familiarity with dispatch software or communication tools. Employers often look for previous customer service experience and may require a high school diploma or equivalent. The hiring process can vary but generally involves interviews and background checks.

What is a customer service dispatcher?

A customer service dispatcher is a professional responsible for coordinating and dispatching service technicians or drivers to customer locations. They communicate with field staff using phone or radio, schedule appointments, and ensure timely service delivery, often using dispatch software. Strong communication skills and knowledge of the service area are essential for this role.

What are popular job titles related to Customer Service Dispatcher jobs in Indiana?

For Customer Service Dispatcher jobs in Indiana, the most frequently searched job titles are:

What job categories do people searching Customer Service Dispatcher jobs in Indiana look for?

The top searched job categories for Customer Service Dispatcher jobs in Indiana are:

What are popular job titles related to Customer Service Dispatcher jobs in IN?

For Customer Service Dispatcher jobs in IN, the most frequently searched job titles are:

Customer Service Dispatcher jobs near you
Infographic showing various Customer Service Dispatcher job openings in Indiana as of August 2026, with employment types broken down into 1% As Needed, 78% Full Time, 18% Part Time, and 3% Contract. Highlights an 90% Physical, 1% Hybrid, and 9% Remote job distribution, with an average salary of $36,921 per year, or $17.8 per hour.

Dispatcher

Talon Logistic Services, LLC

New Albany, IN • On-site

Full-time

Medical, Dental, Vision, Life, Retirement, PTO

This job post has expired today. Applications are no longer accepted.

Job description

About Us
Neace Transportation is a rapidly growing transportation and logistics organization providing trucking, brokerage, warehousing, and logistics solutions across multiple operating companies. Through strategic acquisitions and continued expansion, the organization has grown into a diverse family of businesses supporting 150 employees.
Position Summary
We are seeking a dependable and customer-focused Dispatcher to join our Operations team. In this role, you will help coordinate daily driver operations, communicate with drivers and customers, resolve issues in real time, and support efficient delivery schedules. This position plays a key role in ensuring smooth day-to-day operations while providing exceptional service to both internal and external customers.
What You’ll Do
  • Dispatch and communicate with drivers regarding schedules, routes, and delivery updates
  • Resolve, document, and escalate driver and customer concerns in a timely manner
  • Build and maintain positive relationships with drivers to support retention and engagement
  • Provide professional customer service to drivers, customers, and vendors
What We’re Looking For
  • Previous trucking dispatch experience preferred
  • Strong communication, customer service, and organizational skills
  • Proficiency in Microsoft Office programs and ability to learn multiple software systems
  • Ability to multitask and work effectively in a fast-paced environment
  • Experience using multi-line phone systems
Benefits
We offer a comprehensive benefits package including:
  • 401(k) retirement plan
  • Health insurance options (traditional and HSA plans)
  • Dental and vision insurance
  • Life insurance
  • Paid time off
  • Paid holidays
Join Our Team
If you are organized, thrive in a fast-paced environment, and enjoy building strong working relationships, we’d love to hear from you.
#NowHiring #DispatcherJobs #LogisticsJobs #TransportationJobs #TruckingIndustry #JoinOurTeam #IndianaJobs #southernIN #LogisticsCareers
For more information about Neace Transportation, please visit our website: Neace Transportation
Neace Transportation is committed to creating an inclusive workplace and provides equal employment opportunities to all employees and applicants in accordance with applicable federal, state, and local laws.

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