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Customer Service Dispatcher Jobs (NOW HIRING)

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Customer Service Dispatcher

Weston, MA · On-site

$20/hr

Summary The part-time Customer Service Dispatcher operates a computer-aided dispatch system, receives emergency and non-emergency calls for assistance, and will assist visitors to the Campus Police ...

ADT

Customer Service Dispatcher

Longwood, FL · On-site

$20/hr

Must be proficient in the verification and dispatching of alarms to police/fire agencies * Must ... Excellent teambuilding, customer service, and interpersonal skills. * Must possess good decision ...

TES Staffing

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Customer Service Dispatcher (Entry-Level)

Henrietta, NY · On-site

$18 - $20/hr

Customer Service Dispatcher Join a global organization with a strong local presence in Rochester! For decades, providing office solutions that go beyond print equipment, offering innovative, real ...

Carroll Home Services

Service Dispatcher

Woodbury, NY · On-site

$19.50 - $26/hr

As a Service Dispatcher, you will be the person our customers rely on to get service when they need it! You will prepare records and distribute work orders to Service Technicians in response to ...

Petro

Service Dispatcher

Woodbury, NY

$19.50 - $26/hr

As a Service Dispatcher, you will be the person our customers rely on to get service when they need it! You will prepare records and distribute work orders to Service Technicians in response to ...

Petro Home Services

Service Dispatcher

Woodbury, NY · On-site

$19.50 - $26/hr

As a Service Dispatcher, you will be the person our customers rely on to get service when they need it! You will prepare records and distribute work orders to Service Technicians in response to ...

Star Group LP

Service Dispatcher

Newtown, PA · On-site

$17.25 - $23.25/hr

As a Service Dispatcher, you will be the person our customers rely on to get service when they need it! You will prepare records and distribute work orders to Service Technicians in response to ...

Robison

Service Dispatcher

Port Chester, NY · On-site

$20.50 - $27.50/hr

As a Service Dispatcher, you will be the person our customers rely on to get service when they need it! You will prepare records and distribute work orders to Service Technicians in response to ...

Star Group

Service Dispatcher

Port Chester, NY

$20.50 - $27.50/hr

As a Service Dispatcher, you will be the person our customers rely on to get service when they need it! You will prepare records and distribute work orders to Service Technicians in response to ...

Star Group LP

Service Dispatcher

Woodbury, NY

$19.50 - $26/hr

As a Service Dispatcher, you will be the person our customers rely on to get service when they need it! You will prepare records and distribute work orders to Service Technicians in response to ...

Star Group LP

Service Dispatcher

Woodbury, NY · On-site

$19.50 - $26/hr

As a Service Dispatcher, you will be the person our customers rely on to get service when they need it! You will prepare records and distribute work orders to Service Technicians in response to ...

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Customer Service Dispatcher information

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$11

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$25

How much do customer service dispatcher jobs pay per hour?

As of Jul 23, 2026, the average hourly pay for customer service dispatcher in the United States is $18.65, according to ZipRecruiter salary data. Most workers in this role earn between $16.35 and $20.43 per hour, depending on experience, location, and employer.

What is the highest paying dispatcher job?

The highest paying dispatcher roles are often in specialized fields such as emergency services, aviation, or transportation management, with salaries exceeding $70,000 annually. Experienced dispatchers with advanced certifications or working in large metropolitan areas tend to earn higher wages, especially those overseeing complex logistics or critical operations.

What does a Customer Service Dispatcher do?

A Customer Service Dispatcher is responsible for coordinating and assigning service calls, deliveries, or technicians in response to customer requests. They act as a liaison between customers and field staff, ensuring that the right personnel and resources are dispatched efficiently and on time. Dispatchers also handle scheduling, monitor progress, and communicate updates to both customers and team members. Their role is vital for maintaining high levels of customer satisfaction and ensuring that operations run smoothly.

What are the key skills and qualifications needed to thrive as a Customer Service Dispatcher, and why are they important?

To thrive as a Customer Service Dispatcher, you need strong organizational skills, multitasking ability, and a high school diploma or equivalent. Familiarity with dispatch software, GPS tracking systems, and customer relationship management (CRM) tools is typically required. Excellent communication, problem-solving, and stress management are vital soft skills in this fast-paced role. These competencies ensure efficient coordination, timely response, and high customer satisfaction in service delivery.

Is it hard to get hired as a dispatcher?

Getting hired as a customer service dispatcher typically requires good communication skills, the ability to handle stressful situations, and familiarity with dispatching software or communication tools. While some positions may prefer prior experience or certifications, entry-level roles are often available for those with strong organizational skills and a customer-focused attitude.

What is the difference between Customer Service Dispatcher vs Customer Service Representative?

AspectCustomer Service DispatcherCustomer Service Representative
Primary RoleCoordinates and dispatches service technicians or drivers based on customer needsHandles customer inquiries, provides information, and resolves issues
Work EnvironmentField-based, often in transportation, delivery, or service industriesOffice or call center setting, interacting directly with customers
Required SkillsCommunication, scheduling, problem-solving, basic technical knowledgeCommunication, customer service, problem-solving, product knowledge
CertificationsMay require industry-specific licenses or certificationsGenerally no formal certifications required

While both roles involve customer interaction, a Customer Service Dispatcher primarily manages dispatching and scheduling for service teams, often in transportation or delivery sectors. In contrast, a Customer Service Representative focuses on direct customer support, inquiries, and issue resolution. Understanding these differences helps job seekers identify the right career path based on their skills and interests.

What is a customer service representative dispatcher?

A customer service dispatcher is a professional responsible for coordinating and dispatching service personnel or vehicles to customer locations. They communicate with field staff using phone or radio, track service requests, and ensure timely responses, often using dispatch software. Strong communication skills and knowledge of the service area are essential for this role.

How does a Customer Service Dispatcher typically collaborate with field technicians and other departments?

Customer Service Dispatchers act as the critical communication hub between customers, field technicians, and internal departments. On a daily basis, they coordinate schedules, relay important job details, and provide real-time updates to ensure service calls run smoothly. Dispatchers frequently collaborate with technicians to troubleshoot issues, update work orders, and escalate complex problems to supervisors or specialized teams. This collaborative dynamic requires strong communication skills and the ability to prioritize tasks in a fast-paced environment, fostering teamwork across the organization.

How much is a 911 dispatcher paid?

911 dispatchers, also known as emergency dispatchers, typically earn a median annual salary of around $45,000 to $50,000, depending on experience, location, and employer. They often work in high-stress environments and may require certification in emergency communication procedures.
More about Customer Service Dispatcher jobs
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Who are the top companies hiring for Customer Service Dispatcher jobs? The top employers for Customer Service Dispatcher jobs are:
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What job categories do people searching Customer Service Dispatcher jobs look for? The top searched job categories for Customer Service Dispatcher jobs are:
What are popular job titles related to Customer Service Dispatcher jobs? For Customer Service Dispatcher jobs, the most frequently searched job titles are:
Customer Service Dispatcher jobs near you
Infographic showing various Customer Service Dispatcher job openings in the United States as of July 2026, with employment types broken down into 78% Full Time, 19% Part Time, and 3% Contract. Highlights an 94% Physical, 1% Hybrid, and 5% Remote job distribution, with an average salary of $38,801 per year, or $18.7 per hour.
Customer Service / Dispatcher

Customer Service / Dispatcher

Centric Business Systems

Owings Mills, MD • On-site

$16.25 - $20.50/hr

Full-time

Posted 21 days ago

Job description

Purpose
The primary responsibility of this position is to deliver the best customer experience with their needs, to prioritize calls, dispatch information accordingly and support team members with additional tasks.
Responsibilities
  • Take incoming customer requests for service and supplies and inputs data into E-Auto
  • Prioritizes calls and dispatch information to the appropriate technician in designated area
  • Schedules service calls and preventative maintenance for technicians based on priority, location, and type of equipment
  • Process auto replenishment orders for supplies for specific customers
  • Audit and process delivery schedules daily for next day delivery/removal of equipment
  • Perform technical assistance and call avoidance routines to expedite service response and prevent unnecessary service calls when possible
  • Additional duties as assigned

Job Related Dimensions
  • Strong communication skills - both verbal and written
  • Working knowledge of MS Office to include Word, Excel and Outlook
  • Data entry skills with an attention to detail
  • Must reflect the highest priority emphasis on customer service and satisfaction
  • Requires the ability to multi-task in a fast-paced environment

Qualifications
  • HS Diploma or GED

Physical Demands & Work Environment
  • Ability to sit at desk for prolonged periods of time.
  • Ability to talk on the phone and work with various computer tools and applications.
  • Ability to type and compose written communication in various forms.
  • Ability to lift 20+lbs on occasion.

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