ZipRecruiter

Log In

1

Customer Service Dispatcher Jobs (NOW HIRING)

Star Group LP

Service Dispatcher

Hopewell Junction, NY · On-site

$18.75 - $25/hr

As a Service Dispatcher, you will be the person our customers rely on to get service when they need it! You will prepare records and distribute work orders to Service Technicians in response to ...

FACILITY SOLUTIONS GROUP INC

Service Dispatcher

Manalapan, NJ · On-site

$19 - $25.50/hr

Our mission is to consistently provide our customers with superior value through quality products ... As a Service Dispatcher you will examine and analyze work order requests from customers and ...

Robison

Service Dispatcher

Port Chester, NY · On-site

$20.50 - $27.50/hr

As a Service Dispatcher, you will be the person our customers rely on to get service when they need it! You will prepare records and distribute work orders to Service Technicians in response to ...

Lift Incorporated

Service Dispatcher

Leesport, PA · On-site

$17.25 - $23/hr

As our Service Dispatcher, you'll receive service requests and quickly connect customers with the right technicians. You'll plan and prioritize schedules, adjusting throughout the day to meet ...

Meenan

Service Dispatcher

Hopewell, NY · On-site

$18.75 - $25/hr

As a Service Dispatcher, you will be the person our customers rely on to get service when they need it! You will prepare records and distribute work orders to Service Technicians in response to ...

Star Group LP

Service Dispatcher

Hopewell, NY · On-site

$18.75 - $25/hr

As a Service Dispatcher, you will be the person our customers rely on to get service when they need it! You will prepare records and distribute work orders to Service Technicians in response to ...

Star Group

Service Dispatcher

Port Chester, NY · On-site

$20.50 - $27.50/hr

As a Service Dispatcher, you will be the person our customers rely on to get service when they need it! You will prepare records and distribute work orders to Service Technicians in response to ...

Pacific Coast Trane

Service Dispatcher

Sunnyvale, CA · On-site

SERVICE DISPATCHER We are currently seeking a Service Dispatcher to join our Sales team in ... Provides exceptional customer service duties in handling requests for service, dispatches Field ...

Star Group LP

Service Dispatcher

Newtown, PA · On-site

$17.25 - $23.25/hr

As a Service Dispatcher, you will be the person our customers rely on to get service when they need it! You will prepare records and distribute work orders to Service Technicians in response to ...

Star Group LP

Service Dispatcher

Newtown, PA

$17.25 - $23.25/hr

As a Service Dispatcher, you will be the person our customers rely on to get service when they need it! You will prepare records and distribute work orders to Service Technicians in response to ...

Meenan

Service Dispatcher

Newtown, PA · On-site

$17.25 - $23.25/hr

As a Service Dispatcher, you will be the person our customers rely on to get service when they need it! You will prepare records and distribute work orders to Service Technicians in response to ...

John Ray and Sons

Service Dispatcher

Troy, NY · On-site

$18.25 - $24.25/hr

As a Service Dispatcher, you will be the person our customers rely on to get service when they need it! You will prepare records and distribute work orders to Service Technicians in response to ...

Goyette Mechanical

Service Dispatcher

Flint, MI

$18 - $24/hr

The Service Dispatcher Position The Service Dispatcher is responsible for coordinating and ... This role serves as the central communication point between customers, technicians, and internal ...

Pacific Coast Trane

Service Dispatcher

Sunnyvale, CA · On-site

$80K - $98K/yr

SERVICE DISPATCHER We are currently seeking a Service Dispatcher to join our Sales team in ... Provides exceptional customer service duties in handling requests for service, dispatches Field ...

next page

Showing results 1-20

All JobsCustomer Service Dispatcher Jobs

Customer Service Dispatcher information

See salary details

$11

$18

$25

How much do customer service dispatcher jobs pay per hour?

As of Jun 8, 2026, the average hourly pay for customer service dispatcher in the United States is $18.65, according to ZipRecruiter salary data. Most workers in this role earn between $16.35 and $20.43 per hour, depending on experience, location, and employer.

What does a Customer Service Dispatcher do?

A Customer Service Dispatcher is responsible for coordinating and assigning service calls, deliveries, or technicians in response to customer requests. They act as a liaison between customers and field staff, ensuring that the right personnel and resources are dispatched efficiently and on time. Dispatchers also handle scheduling, monitor progress, and communicate updates to both customers and team members. Their role is vital for maintaining high levels of customer satisfaction and ensuring that operations run smoothly.

What are the key skills and qualifications needed to thrive as a Customer Service Dispatcher, and why are they important?

To thrive as a Customer Service Dispatcher, you need strong organizational skills, multitasking ability, and a high school diploma or equivalent. Familiarity with dispatch software, GPS tracking systems, and customer relationship management (CRM) tools is typically required. Excellent communication, problem-solving, and stress management are vital soft skills in this fast-paced role. These competencies ensure efficient coordination, timely response, and high customer satisfaction in service delivery.

What is the difference between Customer Service Dispatcher vs Customer Service Representative?

AspectCustomer Service DispatcherCustomer Service Representative
Primary RoleCoordinates and dispatches service technicians or drivers based on customer needsHandles customer inquiries, provides information, and resolves issues
Work EnvironmentField-based, often in transportation, delivery, or service industriesOffice or call center setting, interacting directly with customers
Required SkillsCommunication, scheduling, problem-solving, basic technical knowledgeCommunication, customer service, problem-solving, product knowledge
CertificationsMay require industry-specific licenses or certificationsGenerally no formal certifications required

While both roles involve customer interaction, a Customer Service Dispatcher primarily manages dispatching and scheduling for service teams, often in transportation or delivery sectors. In contrast, a Customer Service Representative focuses on direct customer support, inquiries, and issue resolution. Understanding these differences helps job seekers identify the right career path based on their skills and interests.

How does a Customer Service Dispatcher typically collaborate with field technicians and other departments?

Customer Service Dispatchers act as the critical communication hub between customers, field technicians, and internal departments. On a daily basis, they coordinate schedules, relay important job details, and provide real-time updates to ensure service calls run smoothly. Dispatchers frequently collaborate with technicians to troubleshoot issues, update work orders, and escalate complex problems to supervisors or specialized teams. This collaborative dynamic requires strong communication skills and the ability to prioritize tasks in a fast-paced environment, fostering teamwork across the organization.
More about Customer Service Dispatcher jobs
What cities are hiring for Customer Service Dispatcher jobs? Cities with the most Customer Service Dispatcher job openings:
Who are the top companies hiring for Customer Service Dispatcher jobs? The top employers for Customer Service Dispatcher jobs are:
What states have the most Customer Service Dispatcher jobs? States with the most job openings for Customer Service Dispatcher jobs include:
What job categories do people searching Customer Service Dispatcher jobs look for? The top searched job categories for Customer Service Dispatcher jobs are:
What are popular job titles related to Customer Service Dispatcher jobs? For Customer Service Dispatcher jobs, the most frequently searched job titles are:
Customer Service Dispatcher jobs near you
Infographic showing various Customer Service Dispatcher job openings in the United States as of May 2026, with employment types broken down into 2% Locum Tenens, 2% Full Time, 85% Part Time, 2% Temporary, and 9% Contract. Highlights an 95% Physical, 1% Hybrid, and 4% Remote job distribution, with an average salary of $38,801 per year, or $18.7 per hour.
Service Dispatcher

Service Dispatcher

Star Group LP

Hopewell Junction, NY • On-site

$18.75 - $25/hr

Full-time

Medical, Dental, Retirement

Posted 13 days ago

Job description

Are you interested in taking your career to the next step with an industry leader? Do you have a knack for scheduling, organizing, and planning? Then we have a job for you! We are a leading home services provider and due to our continued growth we are looking for responsible and reliable individuals to serve as Service Dispatchers.

As a Service Dispatcher, you will be the person our customers rely on to get service when they need it! You will prepare records and distribute work orders to Service Technicians in response to customer requests using our scheduling and mapping technology. We offer competitive compensation, benefits for full time roles as well as overtime opportunities. You may also find room for advancement with us. If this sounds like the kind of career move you've been wanting to make and you meet our qualifications, we want to talk with you!

Responsibilities:

As a Service Dispatcher, you will use your communication and active listening skills to devise the most efficient solutions.

Specific duties include:

  • Scheduling service calls and providing work orders for Service Technicians according to urgency
  • Reviewing jobs in the service monitor to ensure they are dispatched and assigned as required
  • Communicating with other Dispatchers, Service Technicians and other departments

Requirements:

As a Service Dispatcher, you must be pleasant, professional and possess the ability to function equally well both independently and in a team environment. You must also be highly detail-oriented and focused with a flexible and adaptable nature. It is also important that you display excellent verbal and written communication, interpersonal and active listening skills as well as the ability to interact effectively with both customers and coworkers.

Specific qualifications include:

  • High School Diploma or Equivalent
  • 1 -2 years prior dispatch experience preferred
  • Prior experience in a customer service setting a plus
  • Proven problem solving skills
  • Ability to work well in a fast paced environment
  • Proficiency with the MS Office Suite, MS Outlook and Web navigation

Benefits:

As a Service Dispatcher, you will be part of an evolving organization that built its reputation on providing our customers with the best possible service. Our employees are, of course, one of the main keys to our continued success and so, we are committed to your professional development. In addition, you may find opportunities for advancement to roles of greater responsibility with us.

Your hard work and professional dedication will be rewarded with a competitive compensation and benefits package, including:

Medical coverage (F/T staff)

Dental coverage (F/T staff)

Retirement Savings

Plus more!

Build a rewarding career with an industry leader!

Apply now!

We are proud to be an equal opportunity employer, and are committed to a drug and alcohol-free workplace.

Apply