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Customer Service Dispatcher Jobs (NOW HIRING)

FACILITY SOLUTIONS GROUP INC

Service Dispatcher

Manalapan, NJ · On-site

$19 - $25.50/hr

Our mission is to consistently provide our customers with superior value through quality products ... As a Service Dispatcher you will examine and analyze work order requests from customers and ...

Petro

Service Dispatcher

Woodbury, NY

$19.50 - $26/hr

As a Service Dispatcher, you will be the person our customers rely on to get service when they need it! You will prepare records and distribute work orders to Service Technicians in response to ...

Petro Home Services

Service Dispatcher

Woodbury, NY · On-site

$19.50 - $26/hr

As a Service Dispatcher, you will be the person our customers rely on to get service when they need it! You will prepare records and distribute work orders to Service Technicians in response to ...

Star Group LP

Service Dispatcher

Woodbury, NY · On-site

$19.50 - $26/hr

As a Service Dispatcher, you will be the person our customers rely on to get service when they need it! You will prepare records and distribute work orders to Service Technicians in response to ...

Star Group LP

Service Dispatcher

Woodbury, NY · On-site

$19.50 - $26/hr

As a Service Dispatcher, you will be the person our customers rely on to get service when they need it! You will prepare records and distribute work orders to Service Technicians in response to ...

Carroll Home Services

Service Dispatcher

Woodbury, NY

$19.50 - $26/hr

As a Service Dispatcher, you will be the person our customers rely on to get service when they need it! You will prepare records and distribute work orders to Service Technicians in response to ...

Robison

Service Dispatcher

Port Chester, NY · On-site

$20.50 - $27.50/hr

As a Service Dispatcher, you will be the person our customers rely on to get service when they need it! You will prepare records and distribute work orders to Service Technicians in response to ...

Pacific Coast Trane

Service Dispatcher

Sunnyvale, CA

$80K - $98K/yr

SERVICE DISPATCHER We are currently seeking a Service Dispatcher to join our Sales team in ... Provides exceptional customer service duties in handling requests for service, dispatches Field ...

Star Group

Service Dispatcher

Port Chester, NY

$20.50 - $27.50/hr

As a Service Dispatcher, you will be the person our customers rely on to get service when they need it! You will prepare records and distribute work orders to Service Technicians in response to ...

Lift Incorporated

Service Dispatcher

Lancaster, PA · On-site

$18 - $24/hr

As our Service Dispatcher, you'll receive service requests and quickly connect customers with the right technicians. You'll plan and prioritize schedules, adjusting throughout the day to meet ...

Meenan

Service Dispatcher

Hopewell, NY · On-site

$18.75 - $25/hr

As a Service Dispatcher, you will be the person our customers rely on to get service when they need it! You will prepare records and distribute work orders to Service Technicians in response to ...

Star Group LP

Service Dispatcher

Hopewell, NY · On-site

$18.75 - $25/hr

As a Service Dispatcher, you will be the person our customers rely on to get service when they need it! You will prepare records and distribute work orders to Service Technicians in response to ...

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Customer Service Dispatcher information

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$11

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$25

How much do customer service dispatcher jobs pay per hour?

As of Jul 1, 2026, the average hourly pay for customer service dispatcher in the United States is $18.65, according to ZipRecruiter salary data. Most workers in this role earn between $16.35 and $20.43 per hour, depending on experience, location, and employer.

What is the highest paying dispatcher job?

The highest paying dispatcher roles are often in specialized fields such as emergency services, aviation, or transportation management, with salaries exceeding $70,000 annually. Experienced dispatchers with advanced certifications or working in large metropolitan areas tend to earn higher wages, especially those overseeing complex logistics or critical operations.

What does a Customer Service Dispatcher do?

A Customer Service Dispatcher is responsible for coordinating and assigning service calls, deliveries, or technicians in response to customer requests. They act as a liaison between customers and field staff, ensuring that the right personnel and resources are dispatched efficiently and on time. Dispatchers also handle scheduling, monitor progress, and communicate updates to both customers and team members. Their role is vital for maintaining high levels of customer satisfaction and ensuring that operations run smoothly.

What are the key skills and qualifications needed to thrive as a Customer Service Dispatcher, and why are they important?

To thrive as a Customer Service Dispatcher, you need strong organizational skills, multitasking ability, and a high school diploma or equivalent. Familiarity with dispatch software, GPS tracking systems, and customer relationship management (CRM) tools is typically required. Excellent communication, problem-solving, and stress management are vital soft skills in this fast-paced role. These competencies ensure efficient coordination, timely response, and high customer satisfaction in service delivery.

Is it hard to get hired as a dispatcher?

Getting hired as a customer service dispatcher typically requires good communication skills, the ability to handle stressful situations, and familiarity with dispatching software or communication tools. While some positions may prefer prior experience or certifications, entry-level roles are often available for those with strong organizational skills and a customer-focused attitude.

What is the difference between Customer Service Dispatcher vs Customer Service Representative?

AspectCustomer Service DispatcherCustomer Service Representative
Primary RoleCoordinates and dispatches service technicians or drivers based on customer needsHandles customer inquiries, provides information, and resolves issues
Work EnvironmentField-based, often in transportation, delivery, or service industriesOffice or call center setting, interacting directly with customers
Required SkillsCommunication, scheduling, problem-solving, basic technical knowledgeCommunication, customer service, problem-solving, product knowledge
CertificationsMay require industry-specific licenses or certificationsGenerally no formal certifications required

While both roles involve customer interaction, a Customer Service Dispatcher primarily manages dispatching and scheduling for service teams, often in transportation or delivery sectors. In contrast, a Customer Service Representative focuses on direct customer support, inquiries, and issue resolution. Understanding these differences helps job seekers identify the right career path based on their skills and interests.

What is a customer service representative dispatcher?

A customer service dispatcher is a professional responsible for coordinating and dispatching service personnel or vehicles to customer locations. They communicate with field staff using phone or radio, track service requests, and ensure timely responses, often using dispatch software. Strong communication skills and knowledge of the service area are essential for this role.

How does a Customer Service Dispatcher typically collaborate with field technicians and other departments?

Customer Service Dispatchers act as the critical communication hub between customers, field technicians, and internal departments. On a daily basis, they coordinate schedules, relay important job details, and provide real-time updates to ensure service calls run smoothly. Dispatchers frequently collaborate with technicians to troubleshoot issues, update work orders, and escalate complex problems to supervisors or specialized teams. This collaborative dynamic requires strong communication skills and the ability to prioritize tasks in a fast-paced environment, fostering teamwork across the organization.

How much is a 911 dispatcher paid?

911 dispatchers, also known as emergency dispatchers, typically earn a median annual salary of around $45,000 to $50,000, depending on experience, location, and employer. They often work in high-stress environments and may require certification in emergency communication procedures.
More about Customer Service Dispatcher jobs
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Who are the top companies hiring for Customer Service Dispatcher jobs? The top employers for Customer Service Dispatcher jobs are:
What states have the most Customer Service Dispatcher jobs? States with the most job openings for Customer Service Dispatcher jobs include:
What job categories do people searching Customer Service Dispatcher jobs look for? The top searched job categories for Customer Service Dispatcher jobs are:
What are popular job titles related to Customer Service Dispatcher jobs? For Customer Service Dispatcher jobs, the most frequently searched job titles are:
Customer Service Dispatcher jobs near you
Infographic showing various Customer Service Dispatcher job openings in the United States as of June 2026, with employment types broken down into 100% Full Time. Highlights an 100% In-person job distribution, with an average salary of $38,801 per year, or $18.7 per hour.

Customer Service Dispatcher

Alongi Brothers, Inc

San Jose, CA • On-site

$23 - $24/hr

Full-time

Medical, Dental, Vision, Life, PTO

Posted 4 days ago

Job description

Description:

About Us:

Established in 1948, Alongi Brothers is a family-owned business that takes pride in its legacy of excellence. We have consistently been recognized as one of the top AAA service providers in the San Jose area. Our commitment to quality service and a strong family-oriented culture sets us apart. Join our team and become a part of a company with a rich history and a promising future.

Job Description:

  • Scheduling and dispatching drivers, work crews, vehicles or equipment to appropriate locations according to predetermined schedules, customer requests or immediate needs
  • Relaying information such as work orders or other messages to and from work crews, field inspectors, supervisors or emergency personnel
  • Using telephones, two-way radios or text messages to contact employees or emergency personnel
  • Speaking with supervisors or customers to resolve problems, requests for services or equipment
  • Preparing daily work such as schedules
  • Preparing work orders for crew or receiving work orders from work crews
  • Being in charge of communications within company assigned territories
  • Keeping and organizing work requests, customer requests, completed work requests, charges for work performed, expenses for services performed, inventory records and other information

Benefits:

  • Full Benefits Package: Health, Dental, Life, Vision for you and your fami
  • Paid Time Off (PTO) and Sick Pay
  • Employee Training
  • Weekly Pay
  • Overtime Pay/Tips/Bonuses
  • Family Environment: Join a company that values a close-knit, supportive culture.
  • Team Culture Events: Enjoy regular team-building events, including BBQs and treat Fridays

Job Types: Full-time

Pay: $23.00 - $24.00 per hour

Job Type: Full-time

Benefits:

  • Dental insurance
  • Health insurance
  • Paid time off
  • Vision insurance

Ability to Commute:

  • San Jose, CA 95126 (Required)

Ability to Relocate:

  • San Jose, CA 95126: Relocate before starting work (Required)

Work Location: In person

Requirements:
  • background check