ZipRecruiter

Log In

1

Csr Dispatch Jobs in Virginia (NOW HIRING)

Bramble Enterprises, LLC

CSR / Dispatcher

Front Royal, VA · On-site

$15.75 - $19.50/hr

As a CSR/Dispatcher, you are a key member of the team and represent Aire Serv on support calls. You are responsible for handling service requests and customer complaints. Exemplifying our code of ...

Kolb Electric, Inc

Customer Service Representative

Lorton, VA · On-site

$16.25 - $22/hr

Kolb Electric is seeking experienced Customer Service Representatives to join our thriving team. We ... AR/Scheduling/Dispatch/Call Intake/Suggestive Sales/Outbound Calls. This is a full-time position, 5 ...

Kolb Electric, Inc

Customer Service Representative

Lorton, VA · On-site

$16.25 - $22/hr

Kolb Electric is seeking experienced Customer Service Representatives to join our thriving team. We ... AR/Scheduling/Dispatch/Call Intake/Suggestive Sales/Outbound Calls. This is a full-time position, 5 ...

Kolb Electric

Customer Service Representative

Lorton, VA · On-site

$16.25 - $22/hr

Kolb Electric is seeking experienced Customer Service Representatives to join our thriving team. We ... AR/Scheduling/Dispatch/Call Intake/Suggestive Sales/Outbound Calls. This is a full-time position, 5 ...

Bramble Enterprises, LLC

CSR / Dispatcher

Front Royal, VA · On-site

$14.75 - $20/hr

As a CSR you are a key member of the team and represent Aire Serv on support calls. You are responsible for handling service requests and customer complaints. Exemplifying our code of values by ...

Lindsey Brothers Incorporated

Be Seen First

Customer Service Representative CSR

Virginia Beach, VA · On-site

$16 - $20/hr

Job Summary The basic function of the Customer Service Representative (CSR) is to convert incoming ... Assure prompt and accurate dispatch of incoming orders. Learn and perform efficiently in our cloud ...

Lindsey Brothers Incorporated

Be Seen First

Customer Service Representative CSR

Virginia Beach, VA · On-site

$16 - $20/hr

Job Summary The basic function of the Customer Service Representative (CSR) is to convert incoming ... Assure prompt and accurate dispatch of incoming orders. Learn and perform efficiently in our cloud ...

ROCS

Customer Service Representative

Sterling, VA

$18/hr

... Customer Service Representative to support daily field operations by coordinating technicians ... Monitor dispatch boards and follow up on continued or postponed work orders * Coordinate supply ...

next page

Showing results 1-20

All JobsCsr Dispatch JobsCsr Dispatch Jobs in Virginia

Csr Dispatch information

See Virginia salary details

$9

$18

$26

How much do csr dispatch jobs pay per hour?

As of Aug 24, 2026, the average hourly pay for csr dispatch in Virginia is $18.64, according to ZipRecruiter salary data. Most workers in this role earn between $15.24 and $20.72 per hour, depending on experience, location, and employer.

What is a CSR Dispatch?

CSR Dispatch jobs refer to roles where individuals serve as Customer Service Representatives (CSRs) with a focus on dispatching. These professionals are responsible for communicating with customers, taking service requests, and coordinating the dispatch of technicians, drivers, or service personnel to various locations. Their duties often include scheduling, tracking service calls, providing updates to customers, and ensuring efficient operations. Strong communication, organization, and problem-solving skills are essential for success in this role.

What are the key skills and qualifications needed to thrive as a CSR Dispatch?

To thrive as a CSR Dispatch, you need strong organizational skills, attention to detail, and experience in customer service, often supported by a high school diploma or equivalent. Familiarity with dispatch software systems, CRM platforms, and basic office technology is typically required. Excellent communication, problem-solving abilities, and the capacity to remain calm under pressure are crucial soft skills. These competencies ensure efficient coordination between clients and field teams, leading to timely service delivery and customer satisfaction.

What are the typical challenges faced by a CSR Dispatch and how can they be managed effectively?

CSR Dispatch professionals often encounter challenges such as handling high call volumes, managing urgent requests, and coordinating effectively between customers and field teams. To manage these effectively, strong organizational skills, clear communication, and the ability to prioritize tasks under pressure are essential. Building good relationships with both customers and internal teams helps resolve issues quickly, while using dispatch software efficiently streamlines workflow and reduces errors. Continuous training and feedback can also help CSR Dispatch staff adapt to evolving procedures and technology.

What is the difference between Csr Dispatch vs Customer Service Representative?

AspectCsr DispatchCustomer Service Representative
Primary RoleCoordinate and dispatch service requests, manage logisticsAssist customers with inquiries, provide product/service information
Work EnvironmentField operations, logistics centers, call centersCall centers, retail, office settings
Required SkillsCommunication, scheduling, problem-solvingCommunication, customer handling, problem-solving
CertificationsNone typically required, logistics knowledge helpfulNone typically required, customer service skills emphasized

While both roles involve communication and problem-solving, Csr Dispatch focuses on coordinating service requests and logistics, whereas Customer Service Representatives primarily assist customers directly with inquiries and support. Understanding these differences helps job seekers identify the right career path in customer service and dispatch roles.

What are popular job titles related to Csr Dispatch jobs in Virginia?

For Csr Dispatch jobs in Virginia, the most frequently searched job titles are:

What job categories do people searching Csr Dispatch jobs in Virginia look for?

The top searched job categories for Csr Dispatch jobs in Virginia are:

Csr Dispatch jobs near you
Infographic showing various Csr Dispatch job openings in Virginia as of August 2026, with employment types broken down into 1% As Needed, 82% Full Time, 15% Part Time, and 2% Contract. Highlights an 98% Physical, 1% Hybrid, and 1% Remote job distribution, with an average salary of $38,762 per year, or $18.6 per hour.

Customer Service Representative/Dispatcher

Sign In / Register - Job Candidate Account

Waynesboro, VA • On-site

$16.25 - $20.50/hr

Full-time

Re-posted 19 days ago

Job description

At Lawrence Companies, we are looking for more than just employees. We are looking for people who have a passion for growing the business. Click here to learn more about Lawrence Companies!

The Customer Service Representative/Dispatcher partners daily withcustomers and employees to achieve results. Primary areas of responsibility include:

  • Ensuring orders are built accurately, loads/compliance factors are complete and accurate, and completed runs are closed out immediately.

  • Serve as first line of contact for driver, customer, and manager questions relating to the movement of freight.

  • Ensure Drivers have everything needed to run safely and legally within State and Federal requirement.

Reporting Structure

The Customer Service Representative/Dispatcher will report directly to the Operations Leader. This person is also expected to interface with other management, dispatchers and other leaders of the different business divisions.

Essential Functions & Major Accountabilities

  • Builds Truck Orders (TO's) and works to move and monitor loads, and answer questions as required.
  • Leads scanning/imaging process for delivery receipts.
  • Responsible for planning drivers' schedules daily.
  • Responsible for scheduling and planning loads to and from the Virginia ports.
  • Communicates directly with customers to answer service related questions.
  • Ensures all necessary permits are known, granted, and accessible; follows through eachprocess for complete accuracy and awareness for all involved.
  • Assisting with all administrative backup.
  • Perform basic dispatching functions.
  • Use Dispatching system (TMW) to manage customer loads and coordinate these loads with drivers.
  • Assist with necessary permitting for drivers and the business.
  • Awareness of on-time orders; back-haul percentages; overall effectiveness of Driver efficiency and exceeding customer expectations.
  • Learn backhaul functions by interfacing with the DAT board.
  • Set up new customers to E-Stat tracking.

Apply