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Csr Dispatch Jobs in Virginia (NOW HIRING)

Bramble Enterprises, LLC

CSR / Dispatcher

Front Royal, VA · On-site

$15.75 - $19.50/hr

As a CSR/Dispatcher, you are a key member of the team and represent Aire Serv on support calls. You are responsible for handling service requests and customer complaints. Exemplifying our code of ...

Kolb Electric, Inc

Customer Service Representative

Lorton, VA · On-site

$16.25 - $22/hr

Kolb Electric is seeking experienced Customer Service Representatives to join our thriving team. We ... AR/Scheduling/Dispatch/Call Intake/Suggestive Sales/Outbound Calls. This is a full-time position, 5 ...

Kolb Electric, Inc

Customer Service Representative

Lorton, VA · On-site

$16.25 - $22/hr

Kolb Electric is seeking experienced Customer Service Representatives to join our thriving team. We ... AR/Scheduling/Dispatch/Call Intake/Suggestive Sales/Outbound Calls. This is a full-time position, 5 ...

Bramble Enterprises, LLC

CSR / Dispatcher

Front Royal, VA · On-site

$14.75 - $20/hr

As a CSR you are a key member of the team and represent Aire Serv on support calls. You are responsible for handling service requests and customer complaints. Exemplifying our code of values by ...

Sila Services

Customer Service Representative

Manassas, VA · On-site

$18 - $20/hr

Customer Service Representative (CSR) My Plumber Plus - Manassas, VA Looking for a customer service ... Maintain communication with dispatch and your manager What We're Looking For * Strong verbal ...

Sila Services

Customer Service Representative

Manassas, VA · On-site

$18 - $20/hr

Customer Service Representative (CSR) My Plumber Plus - Manassas, VA Looking for a customer service ... Maintain communication with dispatch and your manager What We're Looking For * Strong verbal ...

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Csr Dispatch information

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$9

$18

$26

How much do csr dispatch jobs pay per hour?

As of Jul 29, 2026, the average hourly pay for csr dispatch in Virginia is $18.64, according to ZipRecruiter salary data. Most workers in this role earn between $15.24 and $20.72 per hour, depending on experience, location, and employer.

Is it hard to be hired as a 911 dispatcher?

Becoming a 911 dispatcher typically requires passing a background check, completing specialized training, and demonstrating strong communication skills. The hiring process can be competitive due to the importance of the role and the need for quick decision-making under pressure.

What are CSR Dispatch jobs?

CSR Dispatch jobs refer to roles where individuals serve as Customer Service Representatives (CSRs) with a focus on dispatching. These professionals are responsible for communicating with customers, taking service requests, and coordinating the dispatch of technicians, drivers, or service personnel to various locations. Their duties often include scheduling, tracking service calls, providing updates to customers, and ensuring efficient operations. Strong communication, organization, and problem-solving skills are essential for success in this role.

What does a CSR dispatcher do?

A CSR dispatcher coordinates and assigns delivery or service requests to drivers or technicians, ensuring timely and efficient operations. They communicate with field staff, monitor schedules, and use dispatch software to manage routes and updates, often working in a fast-paced environment. Strong communication skills and familiarity with dispatch tools are essential for this role.

What qualifications do I need to be a truck dispatcher?

To be a truck dispatcher, candidates typically need a high school diploma or equivalent, strong communication and organizational skills, and familiarity with transportation management software. Some employers prefer experience in logistics or trucking, and knowledge of regulations and routes is beneficial.

What are the key skills and qualifications needed to thrive as a CSR Dispatch, and why are they important?

To thrive as a CSR Dispatch, you need strong organizational skills, attention to detail, and experience in customer service, often supported by a high school diploma or equivalent. Familiarity with dispatch software systems, CRM platforms, and basic office technology is typically required. Excellent communication, problem-solving abilities, and the capacity to remain calm under pressure are crucial soft skills. These competencies ensure efficient coordination between clients and field teams, leading to timely service delivery and customer satisfaction.

What is the highest paid dispatcher?

The highest paid dispatchers are typically experienced emergency or transportation dispatchers working in specialized industries such as aviation, maritime, or logistics, with salaries reaching over $70,000 annually. Factors influencing pay include industry, location, certifications, and years of experience, with some top earners in management or supervisory roles earning higher salaries.

What are the typical challenges faced by a CSR Dispatch and how can they be managed effectively?

CSR Dispatch professionals often encounter challenges such as handling high call volumes, managing urgent requests, and coordinating effectively between customers and field teams. To manage these effectively, strong organizational skills, clear communication, and the ability to prioritize tasks under pressure are essential. Building good relationships with both customers and internal teams helps resolve issues quickly, while using dispatch software efficiently streamlines workflow and reduces errors. Continuous training and feedback can also help CSR Dispatch staff adapt to evolving procedures and technology.

What is the difference between Csr Dispatch vs Customer Service Representative?

AspectCsr DispatchCustomer Service Representative
Primary RoleCoordinate and dispatch service requests, manage logisticsAssist customers with inquiries, provide product/service information
Work EnvironmentField operations, logistics centers, call centersCall centers, retail, office settings
Required SkillsCommunication, scheduling, problem-solvingCommunication, customer handling, problem-solving
CertificationsNone typically required, logistics knowledge helpfulNone typically required, customer service skills emphasized

While both roles involve communication and problem-solving, Csr Dispatch focuses on coordinating service requests and logistics, whereas Customer Service Representatives primarily assist customers directly with inquiries and support. Understanding these differences helps job seekers identify the right career path in customer service and dispatch roles.

What are popular job titles related to Csr Dispatch jobs in Virginia? For Csr Dispatch jobs in Virginia, the most frequently searched job titles are:
What job categories do people searching Csr Dispatch jobs in Virginia look for? The top searched job categories for Csr Dispatch jobs in Virginia are:
Csr Dispatch jobs near you
Infographic showing various Csr Dispatch job openings in Virginia as of July 2026, with employment types broken down into 1% Locum Tenens, 81% Full Time, 16% Part Time, and 2% Contract. Highlights an 95% Physical, 1% Hybrid, and 4% Remote job distribution, with an average salary of $38,762 per year, or $18.6 per hour.

Customer Service Representative/Dispatcher

Sign In / Register - Job Candidate Account

Waynesboro, VA

$16.25 - $20.50/hr

Other

Re-posted 23 days ago

Job description

At Lawrence Companies, we are looking for more than just employees. We are looking for people who have a passion for growing the business. Click here to learn more about Lawrence Companies!

The Customer Service Representative/Dispatcher partners daily withcustomers and employees to achieve results. Primary areas of responsibility include:

  • Ensuring orders are built accurately, loads/compliance factors are complete and accurate, and completed runs are closed out immediately.

  • Serve as first line of contact for driver, customer, and manager questions relating to the movement of freight.

  • Ensure Drivers have everything needed to run safely and legally within State and Federal requirement.

Reporting Structure

The Customer Service Representative/Dispatcher will report directly to the Operations Leader. This person is also expected to interface with other management, dispatchers and other leaders of the different business divisions.

Essential Functions & Major Accountabilities

  • Builds Truck Orders (TO's) and works to move and monitor loads, and answer questions as required.
  • Leads scanning/imaging process for delivery receipts.
  • Responsible for planning drivers' schedules daily.
  • Responsible for scheduling and planning loads to and from the Virginia ports.
  • Communicates directly with customers to answer service related questions.
  • Ensures all necessary permits are known, granted, and accessible; follows through eachprocess for complete accuracy and awareness for all involved.
  • Assisting with all administrative backup.
  • Perform basic dispatching functions.
  • Use Dispatching system (TMW) to manage customer loads and coordinate these loads with drivers.
  • Assist with necessary permitting for drivers and the business.
  • Awareness of on-time orders; back-haul percentages; overall effectiveness of Driver efficiency and exceeding customer expectations.
  • Learn backhaul functions by interfacing with the DAT board.
  • Set up new customers to E-Stat tracking.

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