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Adp Customer Service Jobs (NOW HIRING)

ADP

Customer Service Manager

Louisville, KY · On-site

ADP is hiring a Client Service Manager I. In this position you will be responsible for developing ... prompt customer service. Proactively communicates regularly with client to evaluate and ensure ...

ADP

Customer Service Manager

Louisville, KY · On-site

ADP is hiring a Client Service Manager I. In this position you will be responsible for developing ... prompt customer service. Proactively communicates regularly with client to evaluate and ensure ...

ADP

Customer Service Representative

Alpharetta, GA · Hybrid

$15.50 - $21/hr

ADP is hiring an Associate Client Support Consultant. This is a hybrid role; working in the office ... At least one year of experience in a customer service or call center environment or as an HR/HRIS ...

ADP

Customer Service Representative

El Paso, TX · On-site

$12.75 - $17.50/hr

ADP is hiring an Associate Client Support Consultant. * Are you ready to join a company offering ... At least one year of experience in a customer service environment or as an HR/HRIS practitioner ...

ADP

Customer Service Representative

El Paso, TX · On-site

$12.75 - $17.50/hr

ADP is hiring an Associate Client Support Consultant. * Are you readyto join acompany ... At least one year of experience in a customer service environment or as an HR/HRIS practitioner ...

ADP

Customer Service Representative

Louisville, KY · On-site

$14.75 - $20/hr

At ADP we are driven by your success. We engage your unique talents and perspectives. We welcome ... prompt customer service. Proactively communicates regularly with client to evaluate and ensure ...

ADP

Customer Service Representative

Norfolk, VA · On-site

$15.50 - $21/hr

ADP is hiring an Associate Client Support Consultant. * Are you ready to join a company offering ... At least one year of experience in a customer service environment or as an HR/HRIS practitioner ...

ADP

Customer Service Representative

El Paso, TX · On-site

$12.75 - $17.50/hr

At ADP we are driven by your success. We engage your unique talents and perspectives. We welcome ... prompt customer service. Proactively communicates regularly with client to evaluate and ensure ...

ADP

Customer Service Representative

El Paso, TX · On-site

$12.75 - $17.50/hr

At ADP we are driven by your success. We engage your unique talents and perspectives. We welcome ... prompt customer service. Proactively communicates regularly with client to evaluate and ensure ...

ADP

Customer Service Representative

El Paso, TX · On-site

$12.75 - $17.50/hr

At ADP we are driven by your success. We engage your unique talents and perspectives. We welcome ... prompt customer service. Proactively communicates regularly with client to evaluate and ensure ...

ADP

Customer Service Representative

El Paso, TX · On-site

$12.75 - $17.50/hr

At ADP we are driven by your success. We engage your unique talents and perspectives. We welcome ... prompt customer service. Proactively communicates regularly with client to evaluate and ensure ...

ADP

Customer Service Representative

Louisville, KY · On-site

$14.75 - $20/hr

At ADP we are driven by your success. We engage your unique talents and perspectives. We welcome ... prompt customer service. Proactively communicates regularly with client to evaluate and ensure ...

ADP

Customer Service Representative - Chat

Louisville, KY · On-site

$14.75 - $20/hr

At ADP we are driven by your success. We engage your unique talents and perspectives. We welcome ... prompt customer service. Proactively communicates regularly with client to evaluate and ensure ...

New

ADP

Customer Service Representative - Chat

Louisville, KY · On-site

$14.75 - $20/hr

At ADP we are driven by your success. We engage your unique talents and perspectives. We welcome ... prompt customer service. Proactively communicates regularly with client to evaluate and ensure ...

New

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Adp Customer Service information

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How much do adp customer service jobs pay per hour?

As of Aug 21, 2026, the average hourly pay for adp customer service in the United States is $18.80, according to ZipRecruiter salary data. Most workers in this role earn between $15.38 and $20.91 per hour, depending on experience, location, and employer.

What is an ADP Customer Service representative?

ADP Customer Service representatives are professionals who assist clients with questions or issues related to ADP’s payroll, HR, and benefits services. They help users navigate ADP software, troubleshoot technical problems, and provide guidance on payroll processing and compliance. These representatives play a crucial role in ensuring that clients have a positive experience and that their business operations run smoothly.

What are some common challenges faced by ADP Customer Service representatives, and how are they typically addressed?

ADP Customer Service representatives often encounter challenges such as managing high call volumes, addressing complex payroll or HR issues, and meeting strict response time targets. To address these, ADP provides extensive training, access to robust knowledge bases, and ongoing support from supervisors and team leads. Representatives are encouraged to collaborate with colleagues and escalate particularly difficult cases to specialized departments, ensuring clients receive accurate and timely assistance while reducing individual stress.

What are the key skills and qualifications needed to thrive as an ADP Customer Service representative, and why are they important?

To thrive as an ADP Customer Service Representative, you need strong problem-solving abilities, attention to detail, and a solid understanding of payroll or HR processes, often supported by a high school diploma or equivalent. Familiarity with ADP software platforms, CRM systems, and common office applications is typically required. Excellent communication, patience, and a customer-centric attitude help you resolve client issues and build strong relationships. These skills are crucial for delivering accurate support, ensuring client satisfaction, and maintaining ADP’s reputation for service excellence.

What is the difference between Adp Customer Service vs Payroll Specialist?

AspectAdp Customer ServicePayroll Specialist
Required CredentialsHigh school diploma or equivalent; some roles may prefer experience with payroll softwareHigh school diploma; certification in payroll or accounting preferred
Work EnvironmentCall centers, office settings, remote supportOffice-based, HR or finance departments
Employer & Industry UsageUsed by companies utilizing ADP payroll servicesUsed in HR, finance, or payroll departments across industries
Common Search & ComparisonOften compared for customer support roles in payroll servicesCompared for payroll processing and administration roles

Adp Customer Service representatives primarily handle client inquiries, troubleshooting, and support related to ADP payroll products. Payroll Specialists focus on processing payroll, ensuring compliance, and managing employee compensation. While both roles involve payroll, customer service emphasizes client interaction and support, whereas payroll specialists concentrate on payroll execution and accuracy.

Does ADP offer work from home?

ADP customer service roles can be remote, with many positions offering work-from-home options depending on the role and location. Candidates typically need a reliable internet connection, a suitable workspace, and may require specific software or tools to perform their duties remotely.

Is working at ADP a good job?

Working as an ADP Customer Service representative involves assisting clients with payroll, HR, and benefits services, often requiring strong communication and problem-solving skills. The role typically offers full-time hours, training, and opportunities for advancement, with a focus on customer satisfaction and technical proficiency. Job satisfaction can vary based on individual preferences and work environment.
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Adp Customer Service jobs near you
Infographic showing various Adp Customer Service job openings in the United States as of August 2026, with employment types broken down into 1% As Needed, 78% Full Time, 18% Part Time, and 3% Contract. Highlights an 90% Physical, 1% Hybrid, and 9% Remote job distribution, with an average salary of $39,098 per year, or $18.8 per hour.

Client Support Coordinator - Enterprise Learning

ADP

Alpharetta, GA • On-site

$18 - $23/hr

Full-time

Posted 10 days ago

Job description

ADP is hiring a Client Support Coordinator - Enterprise Learning.
  • Are you a customer-focused professional, fluent in Spanish and English, with a passion for helping customers solve problems?
  • Do you enjoy guiding customers to the right solution and delivering exceptional client experiences?

Well, this may be the role for you.
As a Client Support Coordinator - Enterprise Learning, you will provide management of and ongoing support for the learning systems utilized by the Learning and Performance organization. In this role, you will respond to inquiries from clients and associates regarding training activities, handle registration, confirmation, reporting, and billing activities, and manage training supplies, materials, and training room resources. You will serve as a Tier 1 contact for all learners regarding the use of learning systems, helping users navigate the platform, resolve issues, and access the training they need.
Like what you see? Apply now!
Learn more about ADP at jobs.adp.com
WHAT YOU'LL DO:
Here's what you can expect on a typical day:
  • Learning Support: Guides internal and external clients when needed through the usage of all learning systems and the class enrollment processes. Understands internal associate requests for client sessions to be setup in our external virtual event platform. Sets up client sessions accurately and timely with attention to detail. Performs company and/or individual learner set up and registration transactions into the Learning Management System(s) as needed. Provides technical support to internal and external learners who report difficulty leveraging any of the Learning Systems in accordance with established service level agreements. Maintains appropriate records in ADP's CRM systems to ensure proper resolution and when required, timely escalation to appropriate alternate support resource. Manages personal and team queues in accordance with established SLAs.
  • Learning System Administration: Creates sessions in the learning systems for Instructor Led Training. Maintains changes to courses and sessions in learning systems as needed. Accurately configures and maintains client company and end-user data within learning systems. Proactively communicates system usage tips to new clients through system job-aids and demonstrations.
  • Learning System Reporting: Creates standard training reports via the learning systems on a set schedule and on request as needed.
  • Communication & Learning Systems SME: Communicates with clients in English and Spanish by phone and email to understand and respond to client questions and resolve client issues with ADP learning. Good customer service skills and troubleshooting skills. Updates training information in a timely and accurate manner. Documents and distributes informational updates on troubleshooting techniques and fixes as they relate to learning systems.
  • Performs other related duties as assigned.

Experience. You have 1-3 years of experience in relevant skills gained and developed in a customer service, help desk, hospitality, administrative support, retail service, client support, technical support, or similar role.
TO SUCCEED IN THIS ROLE:
  • Must be fluent in Spanish and English, both verbally and in writing, with the ability to communicate clearly and effectively with clients.
  • Availability to work a schedule supporting 8:00 a.m. - 5:00 p.m. Mountain Time business hours (10:00 a.m. - 7:00 p.m. Eastern Time).
  • Experience in a client-facing role where you were responsible for answering questions, assessing customer needs, troubleshooting issues, and guiding clients to effective solutions.
  • Strong customer service skills with a commitment to delivering exceptional client experiences.
  • Strong verbal and written communication skills with the ability to build trust and credibility with clients.
  • Strong problem-solving and deductive reasoning skills.
  • Ability to learn and use new technology tools and systems.
  • Ability to learn event setup and administration processes using platforms such as ON24.
  • Ability to effectively manage multiple priorities while maintaining accuracy, attention to detail, and a high level of client service.
  • Ability to work independently while collaborating effectively with team members.
  • High School Diploma/GED or equivalent in education and experience.

For additional comfort in the role:
  • Experience in a help desk, technical support, or customer support environment.
  • Experience supporting learning systems, training programs, or other technology-based platforms.

YOU'LL LOVE WORKING HERE BECAUSE YOU CAN:
  • Have courageous team collaboration.Courage comes from how associates are willing to have difficult conversations, speak up, be an owner, and challenge one another's ideas to net out the best solution.
  • Deliver at epic scale. We deliver real user outcomes using strong judgment and good instincts. We're obsessed with the art of achieving simplicity with a focus on client happiness and productivity.
  • Be surrounded by curious learners. We align ourselves with other smart people in an environment where we grow and elevate one another to the next level. We encourage our associates to listen, stay agile, and learn from mistakes.
  • Act like an owner & doer. Mission-driven and committed to leading change, you will be encouraged to take on any challenge and solve complex problems. No tasks are beneath or too great for us. We are hands-on and willing to master our craft.
  • Give back to others. Always do the right thing for our clients and our community and humbly give back to the community where we live and work. Support our associates in times of need through ADP's Philanthropic Foundation.
  • Join a company committed to equality and equity. Our goal is to impact lasting change through our actions.

What are you waiting for? Apply today!
Find out why people come to ADP and why they stay: https://youtu.be/ODb8lxBrxrY
(ADA version: https://youtu.be/IQjUCA8SOoA )
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About ADP

Sourced by ZipRecruiter

We're designing a better way to work, so you can achieve what you're working for. Consistently named one of the 'Most Admired Companies' by FORTUNE® Magazine, and recognized by DiversityInc® as one of the 'Top 50 Companies for Diversity,' ADP works with more than 740,000 organizations across the globe to help their people work smarter, embrace new challenges, and unleash their talent. "Always Designing for People" means we're creating platforms that will transform how great work gets done, so together we can unlock a world of opportunity.

Industry

Recruiting and staffing services

Company size

10,000+ Employees

Headquarters location

Roseland, NJ, US

Year founded

1949

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