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Adp Customer Service Jobs (NOW HIRING)

ADP

Customer Service Manager

Louisville, KY · On-site

ADP is hiring a Client Service Manager I. In this position you will be responsible for developing ... prompt customer service. Proactively communicates regularly with client to evaluate and ensure ...

ADP

Customer Service Manager

Louisville, KY

ADP is hiring a Client Service Manager I. In this position you will be responsible for developing ... prompt customer service. Proactively communicates regularly with client to evaluate and ensure ...

ADP

Customer Service Representative

Alpharetta, GA · On-site

$15.50 - $21/hr

ADP is hiring an Associate Client Support Consultant. This is a hybrid role; working in the office ... At least one year of experience in a customer service or call center environment or as an HR/HRIS ...

ADP

Customer Service Representative

Norfolk, VA · On-site

$15.50 - $21/hr

ADP is hiring an Associate Client Support Consultant. * Are you ready to join a company offering ... At least one year of experience in a customer service environment or as an HR/HRIS practitioner ...

ADP

Customer Service Representative

Louisville, KY · On-site

$14.75 - $20/hr

At ADP we are driven by your success. We engage your unique talents and perspectives. We welcome ... prompt customer service. Proactively communicates regularly with client to evaluate and ensure ...

ADP

Customer Service Representative

El Paso, TX

$12.75 - $17.50/hr

At ADP we are driven by your success. We engage your unique talents and perspectives. We welcome ... prompt customer service. Proactively communicates regularly with client to evaluate and ensure ...

ADP

Customer Service Representative

Louisville, KY

$14.75 - $20/hr

At ADP we are driven by your success. We engage your unique talents and perspectives. We welcome ... prompt customer service. Proactively communicates regularly with client to evaluate and ensure ...

ADP

Customer Service Representative III

Louisville, KY

$14.75 - $20/hr

ADP is hiring a Client Service Specialist III. In this position you will be responsible for ... customer service. * Proactively communicates regularly with client to evaluate and ensure delivery ...

ADP

Customer Service Representative

El Paso, TX

$12.75 - $17.50/hr

At ADP we are driven by your success. We engage your unique talents and perspectives. We welcome ... prompt customer service. Proactively communicates regularly with client to evaluate and ensure ...

ADP

Customer Service Representative

El Paso, TX · On-site

$12.75 - $17.50/hr

At ADP we are driven by your success. We engage your unique talents and perspectives. We welcome ... prompt customer service. Proactively communicates regularly with client to evaluate and ensure ...

ADP

Customer Service Representative

El Paso, TX · On-site

$12.75 - $17.50/hr

At ADP we are driven by your success. We engage your unique talents and perspectives. We welcome ... prompt customer service. Proactively communicates regularly with client to evaluate and ensure ...

ADP

Customer Service Representative III

Louisville, KY · On-site

$14.75 - $20/hr

ADP is hiring a Client Service Specialist III. In this position you will be responsible for ... customer service. * Proactively communicates regularly with client to evaluate and ensure delivery ...

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Adp Customer Service information

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How much do adp customer service jobs pay per hour?

As of Jul 30, 2026, the average hourly pay for adp customer service in the United States is $18.80, according to ZipRecruiter salary data. Most workers in this role earn between $15.38 and $20.91 per hour, depending on experience, location, and employer.

Does ADP have work from home jobs?

ADP Customer Service roles often offer remote work options, especially for positions involving customer support, payroll, and HR services. These jobs typically require strong communication skills and familiarity with digital tools, and many are designed to be performed remotely depending on company needs and role requirements.

What are the key skills and qualifications needed to thrive as an ADP Customer Service Representative, and why are they important?

To thrive as an ADP Customer Service Representative, you need strong problem-solving abilities, attention to detail, and a solid understanding of payroll or HR processes, often supported by a high school diploma or equivalent. Familiarity with ADP software platforms, CRM systems, and common office applications is typically required. Excellent communication, patience, and a customer-centric attitude help you resolve client issues and build strong relationships. These skills are crucial for delivering accurate support, ensuring client satisfaction, and maintaining ADP’s reputation for service excellence.

What are some common challenges faced by ADP Customer Service representatives, and how are they typically addressed?

ADP Customer Service representatives often encounter challenges such as managing high call volumes, addressing complex payroll or HR issues, and meeting strict response time targets. To address these, ADP provides extensive training, access to robust knowledge bases, and ongoing support from supervisors and team leads. Representatives are encouraged to collaborate with colleagues and escalate particularly difficult cases to specialized departments, ensuring clients receive accurate and timely assistance while reducing individual stress.

What is the difference between Adp Customer Service vs Payroll Specialist?

AspectAdp Customer ServicePayroll Specialist
Required CredentialsHigh school diploma or equivalent; some roles may prefer experience with payroll softwareHigh school diploma; certification in payroll or accounting preferred
Work EnvironmentCall centers, office settings, remote supportOffice-based, HR or finance departments
Employer & Industry UsageUsed by companies utilizing ADP payroll servicesUsed in HR, finance, or payroll departments across industries
Common Search & ComparisonOften compared for customer support roles in payroll servicesCompared for payroll processing and administration roles

Adp Customer Service representatives primarily handle client inquiries, troubleshooting, and support related to ADP payroll products. Payroll Specialists focus on processing payroll, ensuring compliance, and managing employee compensation. While both roles involve payroll, customer service emphasizes client interaction and support, whereas payroll specialists concentrate on payroll execution and accuracy.

Is it hard to get hired at ADP?

Getting hired as an ADP Customer Service representative can vary depending on the applicant's experience, skills, and the specific role. The hiring process typically involves an application, interview, and sometimes skills assessments or background checks. Strong communication skills and familiarity with payroll or HR software can improve chances of being hired.

Does ADP have customer service for employees?

ADP Customer Service for employees provides support related to payroll, benefits, and HR inquiries. Employees can access assistance through the ADP portal, mobile app, or by calling dedicated support lines for help with their accounts and services.

What are ADP Customer Service representatives?

ADP Customer Service representatives are professionals who assist clients with questions or issues related to ADP’s payroll, HR, and benefits services. They help users navigate ADP software, troubleshoot technical problems, and provide guidance on payroll processing and compliance. These representatives play a crucial role in ensuring that clients have a positive experience and that their business operations run smoothly.

What skills are needed for ADP jobs?

ADP customer service roles require strong communication and interpersonal skills, problem-solving abilities, and proficiency with computer systems and payroll software. Attention to detail, patience, and the ability to handle sensitive information are also important for success in these positions.
More about Adp Customer Service jobs
What cities are hiring for Adp Customer Service jobs? Cities with the most Adp Customer Service job openings:
What states have the most Adp Customer Service jobs? States with the most job openings for Adp Customer Service jobs include:
What job categories do people searching Adp Customer Service jobs look for? The top searched job categories for Adp Customer Service jobs are:
Adp Customer Service jobs near you
Infographic showing various Adp Customer Service job openings in the United States as of July 2026, with employment types broken down into 22% Locum Tenens, 66% Full Time, 8% Part Time, 1% Temporary, 1% Contract, and 2% Summer. Highlights an 93% Physical, 3% Hybrid, and 4% Remote job distribution, with an average salary of $39,098 per year, or $18.8 per hour.

Customer Service Manager

ADP

Louisville, KY • On-site

Full-time

Retirement

Posted 6 days ago

Job description

ADP is hiring a Client Service Manager I. In this position you will be responsible for developing and maintaining effective relationships with ADP clients and is the direct client contact for retirement plan services. The Client Service Manager is responsible for communicating with clients regarding service delivery, providing assistance on day-to-day retirement plan administration, troubleshooting plan issues, and discussing the impact of select legislative requirements. The Client Service Manager ensures the delivery of optimal service, client satisfaction and client retention.. Act as the primary contact for retirement plans regarding day to day record keeping matters and provides prompt customer service. Proactively communicates regularly with client to evaluate and ensure delivery of optimal service, client satisfaction and client retention. CLIENT SERVICE MANAGER IS REQUIRED TO MAINTAIN ACCURATE RECORDS OF ALL CALLS, Emails, CORRESPONDANCE AND CLIENT VISITS IN ADP CLIENT RELATIONSHIP MANAGEMENT SYSTEMS. CONTINUALLY DEVELOPS AND MAINTAINS PRODUCT, INDUSTRY AND SYSTEMS KNOWLEDGE AND SKILLS
At ADP we are driven by your success. We engage your unique talents and perspectives. We welcome your ideas on how to do things differently and better. In your efforts to achieve, learn and grow, we support you all the way. If success motivates you, you belong at ADP.
We strive for every interaction to be driven by our CORE values: Insightful Expertise, Integrity is Everything, Service Excellence, Inspiring Innovation, Each Person Counts, Results-Driven, - Social Responsibility.
RESPONSIBILITIES:
  • Proactively discuss and/or support products and services, and plan design with plan sponsors. Assist clients with requests for plan changes and ensure the necessary project plans are followed through to completion.
  • Alerts management and other appropriate parties (ie. legal, financial advisor, alliance manger, other ADP business units, etc.) of critical client issues where appropriate.
  • Maintain a basic understanding of the types of investments in each retirement plan and be a LIASON for client questions.
  • Assess, recommend and/or create custom client and participant Education Program(S) and schedule participant education workshops with the plan sponsor.
  • Request employee education workshops and literatureConduct and/or support in-person Annual Plan Reviews for all plans with assets greater than $10m.
  • Conduct and/or support Annual Plan Reviews via conference call for plans under $10M or in person as necessary.
  • Assist Sales in pre-sales meetings by attending in-person or via conference call as necessary.
  • Communicate and/or support compliance testing results and recommend options to improve results (if necessary).
  • Monitor plan documents for adherence to applicable rules and regulations.
  • Assist and/or support clients in complying with year end requirements such as minimum distribution requirements, forfeiture reallocation, 5500 preparation and Audit Package preparation and reconciliation.
  • Monitor profitability of clients and recommend appropriate revenue generating products and services.
  • Proactively seek out and/or support additional revenue opportunities such as M-A activity or payroll additions.
  • Provides mentoring - constructive feedback to new associates on a consistent basis.
  • Effectively handles escalated calls.
  • Assists in phone monitoring duties.
  • Proactively assists with critical clients.
  • Coordinates and peer reviews plan changes and acquisitions.
  • Keeps management abreast of any trends visible through all client interactions, operational data and clarify cases.
  • Takes part in disaster recovery testing and provides feedback on system enhancements
  • Performs other related duties as assigned.
QUALIFICATIONS REQUIRED:
  • Up to 1 Year of Directly Related Experience
  • Bachelor's Degree or its equivalent in education and experience

PREFERRED QUALIFICATIONS:Preference will be given to candidates who have the following:
  • ASPPA QKA PREFERRED
  • Experience in a client service environment required.
  • ADP payroll and 401(k) experience is preferred.
  • Demonstrates strong oral/written communication skills.
  • Demonstrates strong listening skills.
  • Utilizes tools to support daily functions such as Microsoft Office Products (Word, Excel, Outlook, etc)
  • Demonstrates ability to learn other proprietary system tools (Omni Plus, Power Image, and Clarify).
  • Proficiency in using payroll and recordkeeping systems
  • Ability to learn quickly, function in a fast paced environment, and work on multiple projects simultaneously.
  • Proven relationship-building skills.
  • Strong time-managment, organization and problem solving skills.
  • Demonstrates strong presentation skills.
  • Ability to coordinate and take the lead on conference calls.
  • Ability to gauge client satisfaction through scheduled surrey's, client visits and day-to-day interaction.
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About ADP

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We're designing a better way to work, so you can achieve what you're working for. Consistently named one of the 'Most Admired Companies' by FORTUNE® Magazine, and recognized by DiversityInc® as one of the 'Top 50 Companies for Diversity,' ADP works with more than 740,000 organizations across the globe to help their people work smarter, embrace new challenges, and unleash their talent. "Always Designing for People" means we're creating platforms that will transform how great work gets done, so together we can unlock a world of opportunity.

Industry

Recruiting and staffing services

Company size

10,000+ Employees

Headquarters location

Roseland, NJ, US

Year founded

1949

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