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Adp Customer Service information

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How much do adp customer service jobs pay per hour?

As of Sep 6, 2026, the average hourly pay for adp customer service in Ohio is $17.87, according to ZipRecruiter salary data. Most workers in this role earn between $14.62 and $19.90 per hour, depending on experience, location, and employer.

What is an ADP Customer Service representative?

ADP Customer Service representatives are professionals who assist clients with questions or issues related to ADP’s payroll, HR, and benefits services. They help users navigate ADP software, troubleshoot technical problems, and provide guidance on payroll processing and compliance. These representatives play a crucial role in ensuring that clients have a positive experience and that their business operations run smoothly.

What are some common challenges faced by ADP Customer Service representatives, and how are they typically addressed?

ADP Customer Service representatives often encounter challenges such as managing high call volumes, addressing complex payroll or HR issues, and meeting strict response time targets. To address these, ADP provides extensive training, access to robust knowledge bases, and ongoing support from supervisors and team leads. Representatives are encouraged to collaborate with colleagues and escalate particularly difficult cases to specialized departments, ensuring clients receive accurate and timely assistance while reducing individual stress.

What are the key skills and qualifications needed to thrive as an ADP Customer Service representative, and why are they important?

To thrive as an ADP Customer Service Representative, you need strong problem-solving abilities, attention to detail, and a solid understanding of payroll or HR processes, often supported by a high school diploma or equivalent. Familiarity with ADP software platforms, CRM systems, and common office applications is typically required. Excellent communication, patience, and a customer-centric attitude help you resolve client issues and build strong relationships. These skills are crucial for delivering accurate support, ensuring client satisfaction, and maintaining ADP’s reputation for service excellence.

What is the difference between Adp Customer Service vs Payroll Specialist?

AspectAdp Customer ServicePayroll Specialist
Required CredentialsHigh school diploma or equivalent; some roles may prefer experience with payroll softwareHigh school diploma; certification in payroll or accounting preferred
Work EnvironmentCall centers, office settings, remote supportOffice-based, HR or finance departments
Employer & Industry UsageUsed by companies utilizing ADP payroll servicesUsed in HR, finance, or payroll departments across industries
Common Search & ComparisonOften compared for customer support roles in payroll servicesCompared for payroll processing and administration roles

Adp Customer Service representatives primarily handle client inquiries, troubleshooting, and support related to ADP payroll products. Payroll Specialists focus on processing payroll, ensuring compliance, and managing employee compensation. While both roles involve payroll, customer service emphasizes client interaction and support, whereas payroll specialists concentrate on payroll execution and accuracy.

Does ADP offer work from home?

ADP customer service roles can be remote, with many positions offering work-from-home options depending on the role and location. Candidates typically need a reliable internet connection, a suitable workspace, and may require specific software or tools to perform their duties remotely.

Is working at ADP a good job?

Working as an ADP Customer Service representative involves assisting clients with payroll, HR, and benefits services, often requiring strong communication and problem-solving skills. The role typically offers full-time hours, training, and opportunities for advancement, with a focus on customer satisfaction and technical proficiency. Job satisfaction can vary based on individual preferences and work environment.

What are popular job titles related to Adp Customer Service jobs in Ohio?

For Adp Customer Service jobs in Ohio, the most frequently searched job titles are:

What job categories do people searching Adp Customer Service jobs in Ohio look for?

The top searched job categories for Adp Customer Service jobs in Ohio are:

Adp Customer Service jobs near you
Infographic showing various Adp Customer Service job openings in Ohio as of August 2026, with employment types broken down into 1% As Needed, 77% Full Time, 17% Part Time, 1% Temporary, and 4% Contract. Highlights an 92% Physical, 1% Hybrid, and 7% Remote job distribution, with an average salary of $37,170 per year, or $17.9 per hour.

Automotive Customer Service Advisor

Hugh White CDJR Nissan Honda Athens

Athens, OH • On-site

Full-time

Medical, Dental, Vision, Life, Retirement, PTO

Re-posted 16 days ago

Job description

If you believe Customer Service is a true craft -- one built on charisma, communication and thorough product knowledge - we want to talk to you! Our Customer Service Advisors are responsible for building strong customer relationship and selling the technicians’ time. They greet and consult customers on service needs, perform a thorough vehicle walk around inspection as part of the write-up, sell and up-sell services by emphasizing value, and take ownership of the customers experience by carrying out those additional assignments that allow the dealership to leave an impressionable experience with the customer. 

Previous automotive service experience is a plus, but NOT a requirement.

Who We Are
At Hugh White, we strive to make every customer a customer for life. Happy employees make happy customers, and we reward individuals who are ready to work hard and stay motivated. Every employee at Hugh White is absolutely critical to its success and we’re always looking for smart, engaging, creative and dynamic people who want to join a team where they matter. 
 
Our goal is to exceed a client’s total expectation when they arrive at our dealership, so we realize we must first provide that level of investment to our employees through continual training, career development and opportunities for growth. Your professional development is one of our top priorities. That's why we're proud to offer our staff members a comprehensive benefits package, competitive compensation plans, and abounding avenues to grow your career with us!
 
What We Offer

  • Medical, Dental, and Vision Insurance

  • Life Insurance

  • 401(k) Savings Plan with 4% Employer Match

  • Paid Vacation

  • 6 Company Holidays

  • Continuing education and training paid by dealership

  • Ongoing Professional Development

  • Employee Discounts

  • Closed on Sunday

  • Legacy Company (over 100 years in business)

  • Employee Pot-Lucks, Luncheons, and Team Activities

  • Tight-Knit and Inclusive Culture

  • Internal Career Progression and Promotions

  • Custom and Competitive Wage Plans

  • Long-Term Job Security

Responsibilities

  • Provide excellent customer service from intake to release of vehicle, and perform any additional follow up 

  • Listen carefully to customer descriptions and relay to technician who will then assess the vehicle to determine the best repair plan

  • Advise the customer on the auto repairs that you recommend and offer a pricing quote

  • Answer detailed questions about services performed and price information

  • Provide updates to customers as their work is completed

Qualifications

  • ADP/CDK Experience preferred, but not required

  • Previous dealership experience preferred, but not required

  • Customer minded attitude

  • Eye for detail

  • Excellent customer service skills and basic computer competencies

  • Positive, friendly attitude, along with an eagerness to improve

  • Enjoy working in a dynamic environment

  • Teammate with ability to collaborate with others effectively

  • Ability to learn new technology

  • Valid driver's license and clean driving record

  • Willing to submit to pre-employment drug screen and background check

We are an equal opportunity employer and prohibit discrimination/harassment without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.

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