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Video Game Customer Service Jobs (NOW HIRING)

Disc Replay

Video Game Store Manager

Toledo, OH · On-site

$40K - $60K/yr

At Disc Replay, we buy and sell video games, movies, electronics, and collectibles. Our customers ... Staff up a store of passionate team members who love our products and customer service * Work with ...

Disc Replay

Video Game Store Manager

Lansing, MI

$40K - $60K/yr

At Disc Replay, we buy and sell video games, movies, electronics, and collectibles. Our customers ... Staff up a store of passionate team members who love our products and customer service * Work with ...

Disc Replay

Video Game Store Manager

Highland, IN · On-site

$40K - $60K/yr

At Disc Replay, we buy and sell video games, movies, electronics, and collectibles. Our customers ... Staff up a store of passionate team members who love our products and customer service * Work with ...

Disc Replay

Video Game Store Manager

Saginaw, MI

$40K - $60K/yr

At Disc Replay, we buy and sell video games, movies, electronics, and collectibles. Our customers ... Staff up a store of passionate team members who love our products and customer service * Work with ...

Disc Replay

Video Game Store Manager

Grand Rapids, MI

$40K - $60K/yr

At Disc Replay, we buy and sell video games, movies, electronics, and collectibles. Our customers ... Staff up a store of passionate team members who love our products and customer service * Work with ...

Disc Replay

Video Game Store Manager

Taylor, MI

$40K - $60K/yr

At Disc Replay, we buy and sell video games, movies, electronics, and collectibles. Our customers ... Staff up a store of passionate team members who love our products and customer service * Work with ...

Disc Replay

Video Game Store Manager

Flint, MI

$40K - $60K/yr

At Disc Replay, we buy and sell video games, movies, electronics, and collectibles. Our customers ... Staff up a store of passionate team members who love our products and customer service * Work with ...

Disc Replay

Video Game Store Manager

Battle Creek, MI

$40K - $60K/yr

At Disc Replay, we buy and sell video games, movies, electronics, and collectibles. Our customers ... Staff up a store of passionate team members who love our products and customer service * Work with ...

Disc Replay

Video Game Store Manager

Jackson, MI · On-site

$40K - $60K/yr

At Disc Replay, we buy and sell video games, movies, electronics, and collectibles. Our customers ... Staff up a store of passionate team members who love our products and customer service * Work with ...

Disc Replay

Video Game Store Manager

Merrillville, IN · On-site

$40K - $60K/yr

At Disc Replay, we buy and sell video games, movies, electronics, and collectibles. Our customers ... Staff up a store of passionate team members who love our products and customer service * Work with ...

Disc Replay

Video Game Store Manager

Livonia, MI

$40K - $60K/yr

At Disc Replay, we buy and sell video games, movies, electronics, and collectibles. Our customers ... Staff up a store of passionate team members who love our products and customer service * Work with ...

Globalstep

QA Game Tester

Dallas, TX · On-site

... suite of services across the product and customer lifecycle. These services include design ... Passion for video games * No job experience required Nice-to-haves: * Experience in games testing

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Video Game Customer Service information

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$61.5K

$127K

How much do video game customer service jobs pay per year?

As of May 31, 2026, the average yearly pay for video game customer service in the United States is $123,552.00, according to ZipRecruiter salary data. Most workers in this role earn between $124,000.00 and $126,000.00 per year, depending on experience, location, and employer.

What is a Video Game Customer Service job?

A Video Game Customer Service job involves assisting players with issues related to gameplay, technical support, account management, and billing. Representatives communicate via chat, email, or phone to troubleshoot problems and provide solutions. They also gather feedback to improve the gaming experience and may work closely with developers to resolve recurring issues. Strong communication skills, patience, and a passion for gaming are essential for success in this role.

What are the key skills and qualifications needed to thrive in the Video Game Customer Service position, and why are they important?

To thrive in Video Game Customer Service, you need strong communication abilities, problem-solving skills, and experience with customer support principles, often supported by prior work in helpdesk or technical support roles. Familiarity with ticketing systems (like Zendesk or Freshdesk), live chat platforms, and basic troubleshooting for gaming platforms is typically required. Patience, empathy, and the ability to remain calm under pressure help you deliver outstanding service and resolve customer issues efficiently. These skills are critical for maintaining positive user experiences and upholding the reputation of the video game company.

What are typical challenges faced by someone working in Video Game Customer Service?

Those working in Video Game Customer Service often encounter challenges such as managing a high volume of support tickets during game launches or updates, addressing complex technical issues, and helping highly engaged and passionate gamers. The role may require balancing multiple tasks, staying updated on game features and changes, and delivering clear, empathetic resolutions even when customers are frustrated. Successful representatives collaborate closely with developers, community managers, and QA teams to relay user feedback and quickly escalate recurring issues. By developing strong game knowledge and staying patient, you can turn even challenging situations into positive customer experiences.
More about Video Game Customer Service jobs
What cities are hiring for Video Game Customer Service jobs? Cities with the most Video Game Customer Service job openings:
What states have the most Video Game Customer Service jobs? States with the most job openings for Video Game Customer Service jobs include:
What job categories do people searching Video Game Customer Service jobs look for? The top searched job categories for Video Game Customer Service jobs are:
Video Game Customer Service jobs near you
Infographic showing various Video Game Customer Service job openings in the United States as of May 2026, with employment types broken down into 4% As Needed, 9% Full Time, 74% Part Time, and 13% Contract. Highlights an 26% Physical, 8% Hybrid, and 66% Remote job distribution, with an average salary of $123,552 per year, or $59.4 per hour.

Video Game Store Manager

Disc Replay

Toledo, OH • On-site

$40K - $60K/yr

Full-time

Posted 29 days ago

Disc Replay rating

3.8

Company rating: 3.8 out of 10

Based on 11 frontline employees who took The Breakroom Quiz

Job description

Join Our Team as a Store Manager at Disc Replay!

Do you enjoy leading teams, helping others grow, having autonomy in your position, hitting metrics and sharing in the profits when you succeed? If so, you could be a great fit for our Store Manager position at Disc Replay!

At Disc Replay, we buy and sell video games, movies, electronics, and collectibles. Our customers bring us cool stuff all day long. We pay cash on the spot to buy their stuff and then we resell it to others. Disc Replay is a great environment to be in for video gamers, movie buffs, and those into pop culture.

As the Store Manager, you will oversee the everyday operations of the store and lead a team to create a fun environment for our customers. This is not a desk job. You'll be on your feet all day, every day, constantly interacting and engaging with team members and customers.

Responsibilities

  • Staff up a store of passionate team members who love our products and customer service
  • Work with owners to hit store performance metrics and share in the profits when you do
  • Foster a team culture that embraces our 6 Core Values
  • Embrace change, take risks, and try new ideas to help our store grow and evolve

Requirements

  • Prior management experience (retail preferred, but not required)
  • Strong organizational and multitasking skills
  • Ability to work in a fast-paced retail environment
  • Good with numbers. We'll teach you what our margin goals are, how to calculate cost of goods, etc. We just need you to be able to learn and retain that knowledge.
  • Able to stand for long periods of time and safely lift 50lbs without assistance

If you think that you would thrive in this type of environment, we'd love to hear from you!


At Disc Replay, we buy and sell video games, movies, electronics, and collectibles. Our customers bring us cool stuff all day long. We pay cash on the spot to buy their stuff and then we resell it to others. Disc Replay is a great environment to be in for video gamers, movie buffs, and those into pop culture.
Thanks for reading, and we'll see you at "The Replay"!

Education:{"credentialcategory":"high school","@type":"EducationalOccupationalCredential"}Employment Type: FULL_TIME

What Disc Replay employees say

Pay

Hours and flexibility

Workplace

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