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Video Game Customer Service Jobs in Ohio (NOW HIRING)

Disc Replay

Video Game Store Manager

Toledo, OH

$40K - $60K/yr

At Disc Replay, we buy and sell video games, movies, electronics, and collectibles. Our customers ... Staff up a store of passionate team members who love our products and customer service * Work with ...

Disc Replay

Video Game Store Manager

Toledo, OH

$40K - $60K/yr

At Disc Replay, we buy and sell video games, movies, electronics, and collectibles. Our customers ... Staff up a store of passionate team members who love our products and customer service * Work with ...

Disc Replay

Customer-Focused Team Member

Toledo, OH

$12.50/hr

Join Our Team as a Customer Service Pro at Disc Replay! Do you love video games, movies, music, and all things pop culture? Ready to dive into a fast-paced, exciting job where your passion for ...

Disc Replay

Customer-Focused Team Member

Toledo, OH

$12.50/hr

Join Our Team as a Customer Service Pro at Disc Replay! Do you love video games, movies, music, and all things pop culture? Ready to dive into a fast-paced, exciting job where your passion for ...

R & T Yoder Electric

CSR/Dispatch

Columbus, OH · On-site

$65K/yr

Yoder Career Video As a CSR/Dispatch Lead, you will earn a competitive wage of up to $65,000/yr ... Our team enjoys a spring in-service training with catered lunch and games, a summer family event, a ...

R&T Yoder Electric Inc

CSR/Dispatch

Columbus, OH · On-site

$50K - $65K/yr

Yoder Career Video a CSR/Dispatch Lead, you will earn a competitive wage of up to $65,000/yr ... Our team enjoys a spring in-service training with catered lunch and games, a summer family event, a ...

GameStop

Retail Keyholder (Store 2428)

Alliance, OH · On-site

$13 - $17/hr

Retail Keyholder At GameStop, we are committed to providing exceptional service and delivering the latest and greatest in gaming products to our customers. As a leading global retailer of video games ...

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Video Game Customer Service information

See Ohio salary details

$58.5K

$120.7K

How much do video game customer service jobs pay per year?

As of Aug 20, 2026, the average yearly pay for video game customer service in Ohio is $117,460.00, according to ZipRecruiter salary data. Most workers in this role earn between $117,900.00 and $119,800.00 per year, depending on experience, location, and employer.

What is a video game customer service?

A Video Game Customer Service job involves assisting players with issues related to gameplay, technical support, account management, and billing. Representatives communicate via chat, email, or phone to troubleshoot problems and provide solutions. They also gather feedback to improve the gaming experience and may work closely with developers to resolve recurring issues. Strong communication skills, patience, and a passion for gaming are essential for success in this role.

What are the key skills and qualifications needed to thrive in video game customer service?

To thrive in Video Game Customer Service, you need strong communication abilities, problem-solving skills, and experience with customer support principles, often supported by prior work in helpdesk or technical support roles. Familiarity with ticketing systems (like Zendesk or Freshdesk), live chat platforms, and basic troubleshooting for gaming platforms is typically required. Patience, empathy, and the ability to remain calm under pressure help you deliver outstanding service and resolve customer issues efficiently. These skills are critical for maintaining positive user experiences and upholding the reputation of the video game company.

What are typical challenges faced by someone working in video game customer service?

Those working in Video Game Customer Service often encounter challenges such as managing a high volume of support tickets during game launches or updates, addressing complex technical issues, and helping highly engaged and passionate gamers. The role may require balancing multiple tasks, staying updated on game features and changes, and delivering clear, empathetic resolutions even when customers are frustrated. Successful representatives collaborate closely with developers, community managers, and QA teams to relay user feedback and quickly escalate recurring issues. By developing strong game knowledge and staying patient, you can turn even challenging situations into positive customer experiences.

What are popular job titles related to Video Game Customer Service jobs in Ohio?

For Video Game Customer Service jobs in Ohio, the most frequently searched job titles are:

What job categories do people searching Video Game Customer Service jobs in Ohio look for?

The top searched job categories for Video Game Customer Service jobs in Ohio are:

Video Game Customer Service jobs near you
Infographic showing various Video Game Customer Service job openings in Ohio as of August 2026, with employment types broken down into 100% Full Time. Highlights an 100% In-person job distribution, with an average salary of $117,460 per year, or $56.5 per hour.

Video Game Store Manager

Disc Replay

Toledo, OH

$40K - $60K/yr

Full-time

Re-posted 20 days ago

Disc Replay rating

4.0

Company rating: 4.0 out of 10

Based on 12 frontline employees who took The Breakroom Quiz

Job description

Join Our Team as a Store Manager at Disc Replay!

Do you enjoy leading teams, helping others grow, having autonomy in your position, hitting metrics and sharing in the profits when you succeed? If so, you could be a great fit for our Store Manager position at Disc Replay!

At Disc Replay, we buy and sell video games, movies, electronics, and collectibles. Our customers bring us cool stuff all day long. We pay cash on the spot to buy their stuff and then we resell it to others. Disc Replay is a great environment to be in for video gamers, movie buffs, and those into pop culture.

As the Store Manager, you will oversee the everyday operations of the store and lead a team to create a fun environment for our customers. This is not a desk job. You'll be on your feet all day, every day, constantly interacting and engaging with team members and customers.

Responsibilities

  • Staff up a store of passionate team members who love our products and customer service
  • Work with owners to hit store performance metrics and share in the profits when you do
  • Foster a team culture that embraces our 6 Core Values
  • Embrace change, take risks, and try new ideas to help our store grow and evolve

Requirements

  • Prior management experience (retail preferred, but not required)
  • Strong organizational and multitasking skills
  • Ability to work in a fast-paced retail environment
  • Good with numbers. We'll teach you what our margin goals are, how to calculate cost of goods, etc. We just need you to be able to learn and retain that knowledge.
  • Able to stand for long periods of time and safely lift 50lbs without assistance

If you think that you would thrive in this type of environment, we'd love to hear from you!


At Disc Replay, we buy and sell video games, movies, electronics, and collectibles. Our customers bring us cool stuff all day long. We pay cash on the spot to buy their stuff and then we resell it to others. Disc Replay is a great environment to be in for video gamers, movie buffs, and those into pop culture.
Thanks for reading, and we'll see you at \The Replay\!

What Disc Replay employees say

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Benefits

Hours and flexibility

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