Cincinnati, OH · On-site
$14.50 - $18.50/hr
Company Description Boyd Gaming Corporation has been successful in gaming jurisdiction in which we ... Provide excellent customer service and promote Players' Club benefits and events. * Instruct ...
Cincinnati, OH · On-site
$14.50 - $18.50/hr
Company Description Boyd Gaming Corporation has been successful in gaming jurisdiction in which we ... Provide excellent customer service and promote Players' Club benefits and events. * Instruct ...
Lebanon, OH · On-site
$18.36/hr
Gaming MechanicMiami Valley Gaming is seeking a full-time Gaming Mechanic to join our winning team ... Customer service and hospitality skillsDo you thrive in a fast-paced environment? Are you a ...
Quick apply
Lebanon, OH · On-site
$18.36/hr
Gaming MechanicMiami Valley Gaming is seeking a full-time Gaming Mechanic to join our winning team ... Customer service and hospitality skillsDo you thrive in a fast-paced environment? Are you a ...
Lebanon, OH · On-site
$10.42/hr
One year of customer service experience in the gaming industry is preferred. * Excellent written/verbal communication skills. * Basic computer knowledge required. * Ability to handle basic math ...
Lebanon, OH · On-site
$10.42/hr
One year of customer service experience in the gaming industry is preferred. * Excellent written/verbal communication skills. * Basic computer knowledge required. * Ability to handle basic math ...
Lebanon, OH · On-site
$10.42/hr
... customer service experience in the gaming industry is preferred. Excellent written/verbal communication skills.Basic computer knowledge required.Ability to handle basic math computation and handle ...
Quick apply
Lebanon, OH · On-site
$10.42/hr
... customer service experience in the gaming industry is preferred. Excellent written/verbal communication skills.Basic computer knowledge required.Ability to handle basic math computation and handle ...
$10.42/hr
One year of customer service experience in the gaming industry is preferred. * Excellent written/verbal communication skills. * Basic computer knowledge required. * Ability to handle basic math ...
$10.42/hr
One year of customer service experience in the gaming industry is preferred. * Excellent written/verbal communication skills. * Basic computer knowledge required. * Ability to handle basic math ...
Cincinnati, OH · On-site
Company Description Boyd Gaming Corporation has been successful in gaming jurisdiction in which we ... Provides superior customer service, positively effects interactions with external and internal ...
Cincinnati, OH · On-site
Company Description Boyd Gaming Corporation has been successful in gaming jurisdiction in which we ... Provides superior customer service, positively effects interactions with external and internal ...
Gaming Mechanic Miami Valley Gaming is seeking a full-time Gaming Mechanic to join our winning team ... Customer service and hospitality skills Do you thrive in a fast-paced environment? Are you a ...
Gaming Mechanic Miami Valley Gaming is seeking a full-time Gaming Mechanic to join our winning team ... Customer service and hospitality skills Do you thrive in a fast-paced environment? Are you a ...
Lebanon, OH · On-site
$18.36/hr
Gaming Mechanic Miami Valley Gaming is seeking a full-time Gaming Mechanic to join our winning team ... Customer service and hospitality skills Do you thrive in a fast-paced environment? Are you a ...
Lebanon, OH · On-site
$18.36/hr
Gaming Mechanic Miami Valley Gaming is seeking a full-time Gaming Mechanic to join our winning team ... Customer service and hospitality skills Do you thrive in a fast-paced environment? Are you a ...
Columbus, OH · On-site
$65K/yr
Good customer communication is a must. This hands-on role is responsible for a variety of ... Our team enjoys a spring in-service training with catered lunch and games, a summer family event, a ...
Columbus, OH · On-site
$65K/yr
Good customer communication is a must. This hands-on role is responsible for a variety of ... Our team enjoys a spring in-service training with catered lunch and games, a summer family event, a ...
... guest service; ensure adequate staffing levels to meet these goals and remain with established budgets. * Knowledgeable of Marketing Promotions and Gaming events. * Arbitrate customer disputes.
... guest service; ensure adequate staffing levels to meet these goals and remain with established budgets. * Knowledgeable of Marketing Promotions and Gaming events. * Arbitrate customer disputes.
Lebanon, OH · On-site
... guest service; ensure adequate staffing levels to meet these goals and remain with established budgets. * Knowledgeable of Marketing Promotions and Gaming events. * Arbitrate customer disputes.
Lebanon, OH · On-site
... guest service; ensure adequate staffing levels to meet these goals and remain with established budgets. * Knowledgeable of Marketing Promotions and Gaming events. * Arbitrate customer disputes.
Canton, OH · On-site
$10.45 - $12/hr
Delivers an unparalleled Guest experience through the best combination of food, drinks and games in ... Provides timely and accurate service while managing wait times and communicating information as ...
Canton, OH · On-site
$10.45 - $12/hr
Delivers an unparalleled Guest experience through the best combination of food, drinks and games in ... Provides timely and accurate service while managing wait times and communicating information as ...
$10.45 - $12/hr
Delivers an unparalleled Guest experience through the best combination of food, drinks and games in ... Provides timely and accurate service while managing wait times and communicating information as ...
$10.45 - $12/hr
Delivers an unparalleled Guest experience through the best combination of food, drinks and games in ... Provides timely and accurate service while managing wait times and communicating information as ...
Cincinnati, OH · On-site
$15.25 - $21/hr
ABOUT THE JOB You got game? You got spring in your step? You want the best job in the world! And ... We are searching for qualified customer service reps with personality and people skills. We're ...
Cincinnati, OH · On-site
$15.25 - $21/hr
ABOUT THE JOB You got game? You got spring in your step? You want the best job in the world! And ... We are searching for qualified customer service reps with personality and people skills. We're ...
Blue Ash, OH · On-site
$14.75 - $20/hr
ABOUT THE JOB You got game? You got spring in your step? You want the best job in the world! And ... We are searching for qualified customer service reps with personality and people skills. We're ...
Blue Ash, OH · On-site
$14.75 - $20/hr
ABOUT THE JOB You got game? You got spring in your step? You want the best job in the world! And ... We are searching for qualified customer service reps with personality and people skills. We're ...
Cincinnati, OH · On-site
$15.25 - $21/hr
ABOUT THE JOB You got game? You got spring in your step? You want the best job in the world! And ... We are searching for qualified customer service reps with personality and people skills. We're ...
Cincinnati, OH · On-site
$15.25 - $21/hr
ABOUT THE JOB You got game? You got spring in your step? You want the best job in the world! And ... We are searching for qualified customer service reps with personality and people skills. We're ...
Cincinnati, OH · On-site
$15.25 - $21/hr
ABOUT THE JOB You got game? You got spring in your step? You want the best job in the world! And ... We are searching for qualified customer service reps with personality and people skills. We're ...
Cincinnati, OH · On-site
$15.25 - $21/hr
ABOUT THE JOB You got game? You got spring in your step? You want the best job in the world! And ... We are searching for qualified customer service reps with personality and people skills. We're ...
Lebanon, OH · On-site
... service; ensure adequate staffing levels to meet these goals and remain with established budgets.Knowledgeable of Marketing Promotions and Gaming events.Arbitrate customer disputes.Monitor, direct ...
Quick apply
Lebanon, OH · On-site
... service; ensure adequate staffing levels to meet these goals and remain with established budgets.Knowledgeable of Marketing Promotions and Gaming events.Arbitrate customer disputes.Monitor, direct ...
$18.75 - $25.75/hr
Provides timely and accurate service while managing wait times and communicating information as ... Provides game assistance by promptly notifying Support Technicians or Management as needed. * Bids ...
$18.75 - $25.75/hr
Provides timely and accurate service while managing wait times and communicating information as ... Provides game assistance by promptly notifying Support Technicians or Management as needed. * Bids ...
Canton, OH · On-site
$18 - $24.75/hr
Provides timely and accurate service while managing wait times and communicating information as ... Provides game assistance by promptly notifying Support Technicians or Management as needed. * Bids ...
Canton, OH · On-site
$18 - $24.75/hr
Provides timely and accurate service while managing wait times and communicating information as ... Provides game assistance by promptly notifying Support Technicians or Management as needed. * Bids ...
$9.37 - $10.84
2% of jobs
$10.84 - $12.32
4% of jobs
$12.32 - $13.79
11% of jobs
$14.61 is the 25th percentile. Wages below this are outliers.
$13.79 - $15.27
15% of jobs
The median wage is $16.63 / hr.
$15.27 - $16.75
20% of jobs
$16.75 - $18.22
15% of jobs
$19.23 is the 75th percentile. Wages above this are outliers.
$18.22 - $19.70
13% of jobs
$19.70 - $21.17
7% of jobs
$21.17 - $22.65
6% of jobs
$22.65 - $24.12
4% of jobs
$24.12 - $25.60
3% of jobs
$9
$17
$25
A Gaming Customer Service job involves assisting players with in-game issues, account inquiries, technical support, and general questions related to a gaming platform. Customer service representatives communicate with players via chat, email, or phone to troubleshoot problems and ensure a positive gaming experience. They may also handle payments, refunds, and policy enforcement. Strong communication skills, patience, and a passion for gaming are essential for success in this role.
Excelling in Gaming Customer Service requires strong communication skills, problem-solving abilities, and familiarity with gaming platforms and terminology. Experience with customer support tools such as ticketing systems (e.g., Zendesk or Freshdesk), live chat, and basic troubleshooting software is often expected. Standout candidates also demonstrate patience, empathy, and the ability to remain calm under pressure when assisting players. These skills are crucial for delivering a positive gaming experience and fostering customer loyalty in a dynamic, fast-paced environment.
Gaming Customer Service professionals often encounter challenges such as resolving technical issues across multiple gaming platforms, addressing account or billing concerns, and diffusing frustrated or upset players. To prepare, it's important to stay updated on game features, common troubleshooting steps, and the policies of the company you're representing. Having a passion for gaming and familiarity with the products will help you better understand and empathize with customers. You'll also need strong time management skills to handle a high volume of inquiries efficiently while maintaining a positive and helpful attitude. Being resourceful and adaptable will allow you to thrive in this dynamic and ever-evolving role.
The most popular types of Gaming Customer Service jobs in Ohio are:
For Gaming Customer Service jobs in Ohio, the most frequently searched job titles are:
The top searched job categories for Gaming Customer Service jobs in Ohio are:
Cincinnati, OH • On-site
7.0
Based on 105 frontline employees who took The Breakroom Quiz
74th of 164 rated casinos
People enjoy working here
Paid breaks
Respectful managers
$14.50 - $18.50/hr
Part-time
Posted 8 days ago
Boyd Gaming Corporation has been successful in gaming jurisdiction in which we operate in the United States and is one of the premier casino entertainment companies in the United States. Never content to rest upon our successes, we will continue to evolve and retain a position of leadership in our industry. Our past success, our current business philosophies and our sound business planning, combine to position Boyd Gaming Corporation to maximize value for our shareholders, our team members and our communities.
POSITION SUMMARY
The incumbent in this position is responsible for recruiting new memberships for the Players' Club, increasing rated play, and attending to guests' needs, through direct contact, direct mail, telemarketing, and written correspondence, encouraging customer retention and loyalty. This incumbent is also responsible for circulating the casino floor assisting guests with questions and requests.
ESSENTIAL FUNCTIONS
(These functions are intended as a general illustration of the work performed in this job classification and are not all inclusive for this position)
ADDITIONAL REQUIREMENTS: (Licenses, Certifications, Testing, etc.):
Boyd Gaming is proud to be an Equal Opportunity Employer and does not discriminate against any employee or applicant for employment because of race, color, sex, age, national origin, religion, sexual orientation, gender identity, status as a veteran, and basis of disability or any other federal, state, or local protected class.
Boyd Gaming is proud to be an Equal Opportunity Employer and does not discriminate against any employee or applicant for employment because of race, color, sex, age, national origin, religion, sexual orientation, gender identity, status as a veteran, and basis of disability or any other federal, state, or local protected class.
Sourced by ZipRecruiter
Boyd Gaming Corporation has been successful in gaming jurisdiction in which we operate in the United States and is one of the premier casino entertainment companies in the United States. Never content to rest upon our successes, we will continue to evolve and retain a position of leadership in our industry. Our past success, our current business philosophies and our sound business planning, combine to position Boyd Gaming Corporation to maximize value for our shareholders, our team members and our communities. Corporate Mission We, as members of Boyd Gaming Corporation, operate with only the highest degree of integrity, and rely on the competence and friendliness of each person in our organization to provide entertainment and service to satisfy our customers' wants. Through teamwork, we strive to maximize shareholder value, to be among the leading companies in our industry and to provide opportunities for all while we support and enhance our communities. Company Vision Boyd Gaming is one of the nation's leading casino entertainment companies. But we're so much more - a Fortune 1000 company that retains the philosophy of a family-owned business, focused on creating long-term, sustainable growth for our shareholders. This philosophy defines and separates us from the competition, making us unique in our industry. From our earliest beginnings in the 1970s, we made a commitment to our shareholders and our team members to create an operating style built around family. In a highly competitive industry, our Boyd Style of hospitality has come to define us in a most unique way.
Amusement, gambling, and recreation
10,000+ Employees
Las Vegas, NV, US
1975
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