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Video Game Customer Service Jobs (NOW HIRING)

Globalstep

QA Game Tester

Dallas, TX · On-site

... suite of services across the product and customer lifecycle. These services include design ... Passion for video games * No job experience required Nice-to-haves: * Experience in games testing

Side

Games Producer- Talent Pool

Fort Lauderdale, FL

$118K - $120K/yr

Side is a global video game development and services provider, offering technical and creative solutions to many of the largest developers and studios around the world. Founded in 2009 and drawing on ...

side

Games Producer- Talent Pool

Fort Lauderdale, FL · Remote

$126K - $129K/yr

Side is a global video game development and services provider, offering technical and creative solutions to many of the largest developers and studios around the world. Founded in 2009 and drawing on ...

Side

Games Producer- Talent Pool

Charleston, SC

$116K - $117K/yr

Side is a global video game development and services provider, offering technical and creative solutions to many of the largest developers and studios around the world. Founded in 2009 and drawing on ...

Side

Games Producer- Talent Pool

Fort Lauderdale, FL · On-site +1

$118K - $120K/yr

Side is a global video game development and services provider, offering technical and creative solutions to many of the largest developers and studios around the world. Founded in 2009 and drawing on ...

side

Games Producer- Talent Pool

Charleston, SC · Remote

$126K - $129K/yr

Side is a global video game development and services provider, offering technical and creative solutions to many of the largest developers and studios around the world. Founded in 2009 and drawing on ...

Side

Games Producer- Talent Pool

Fort Lauderdale, FL · On-site +1

$118K - $120K/yr

Side is a global video game development and services provider, offering technical and creative solutions to many of the largest developers and studios around the world. Founded in 2009 and drawing on ...

Side

Games Producer- Talent Pool

Charleston, SC · On-site +1

$116K - $117K/yr

Side is a global video game development and services provider, offering technical and creative solutions to many of the largest developers and studios around the world. Founded in 2009 and drawing on ...

blackapple

Game Tester

Redmond, WA

We are a specialist IT consultancy offering services through our consultants/experts on a ... QA Testers Needed!! (Bellevue/Redmond) Video Game Testers Needed! Multiple Roles! (Bellevue ...

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Video Game Customer Service information

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$61.5K

$127K

How much do video game customer service jobs pay per year?

As of Jul 12, 2026, the average yearly pay for video game customer service in the United States is $123,552.00, according to ZipRecruiter salary data. Most workers in this role earn between $124,000.00 and $126,000.00 per year, depending on experience, location, and employer.

What is a Video Game Customer Service job?

A Video Game Customer Service job involves assisting players with issues related to gameplay, technical support, account management, and billing. Representatives communicate via chat, email, or phone to troubleshoot problems and provide solutions. They also gather feedback to improve the gaming experience and may work closely with developers to resolve recurring issues. Strong communication skills, patience, and a passion for gaming are essential for success in this role.

What are the key skills and qualifications needed to thrive in the Video Game Customer Service position, and why are they important?

To thrive in Video Game Customer Service, you need strong communication abilities, problem-solving skills, and experience with customer support principles, often supported by prior work in helpdesk or technical support roles. Familiarity with ticketing systems (like Zendesk or Freshdesk), live chat platforms, and basic troubleshooting for gaming platforms is typically required. Patience, empathy, and the ability to remain calm under pressure help you deliver outstanding service and resolve customer issues efficiently. These skills are critical for maintaining positive user experiences and upholding the reputation of the video game company.

What are typical challenges faced by someone working in Video Game Customer Service?

Those working in Video Game Customer Service often encounter challenges such as managing a high volume of support tickets during game launches or updates, addressing complex technical issues, and helping highly engaged and passionate gamers. The role may require balancing multiple tasks, staying updated on game features and changes, and delivering clear, empathetic resolutions even when customers are frustrated. Successful representatives collaborate closely with developers, community managers, and QA teams to relay user feedback and quickly escalate recurring issues. By developing strong game knowledge and staying patient, you can turn even challenging situations into positive customer experiences.

More about Video Game Customer Service jobs
What cities are hiring for Video Game Customer Service jobs? Cities with the most Video Game Customer Service job openings:
What states have the most Video Game Customer Service jobs? States with the most job openings for Video Game Customer Service jobs include:
What job categories do people searching Video Game Customer Service jobs look for? The top searched job categories for Video Game Customer Service jobs are:
Video Game Customer Service jobs near you
Game Facilitator at Activate Games

Game Facilitator at Activate Games

Activate Games

Lexington, KY • On-site

$12/hr

Part-time

Re-posted 27 days ago

Activate Games rating

7.1

Company rating: 7.1 out of 10

Based on 13 frontline employees who took The Breakroom Quiz

Job description

Game Facilitator - Full and Part time
Activate is a state of the art facility with a wide variety of gaming experiences. You and your group enter inside a video game experience and become the players to actively and mentally complete challenges. We are currently seeking passionate and customer service savvy professionals in the role of Game Facilitator.
Starting pay is $12.00 hourly, $1.00 raise to $13.00 after training is complete
Key Responsibilities:
  • Check customers in, take payments and make reservations
  • Brief new groups prior to the start of the game;
  • Monitor customers in the gaming area and provide explanation if necessary;
  • Participating with customers in games if needed to ensure customers have an excellent experience;
  • Maintain the rooms by cleaning, painting, and any required maintenance;
  • Troubleshoot, identify and make minor repairs in the event of a malfunction;

Required skills and Qualifications:
  • Strong communication, multi-tasking and time management skills
  • Ability to adapt to unforeseen situations in a calm and efficient manner
  • Must be a people person - energetic, friendly and outgoing, with the ability to command attention in a crowd of people.
  • Customer service experience is an asset
  • Must be flexible and available to work evenings and weekends until 1:00am
  • Some troubleshooting and technical ability that can be applied to a wide variety of equipment repair/maintenance needs.

Activate provides equal opportunities to all employees and applicants for employment without regard to race, color, religion, sex, national origin, marital status, genetic information, age, disability, or status as a Vietnam-era or special disabled veteran in accordance with applicable federal laws. In addition, Activate complies with applicable state and local laws governing nondiscrimination in employment in every location where Activate has facilities. This policy applies to all terms and conditions of employment, including but not limited to hiring, placement, promotion, termination, layoff, recall, transfer, leave of absence, compensation and training.
Activate Games
Activate is a state of the art facility with a wide variety of gaming experiences. You and your group enter inside a video game experience and become the players to actively and mentally complete challenges. We are currently seeking passionate and customer service savvy professionals in the role of Game Facilitator.
Company Website:

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