About Side Side (formerly PTW) is a global video game development and services provider, offering technical and creative solutions to many of the largest developers and studios around the world.
About Side Side (formerly PTW) is a global video game development and services provider, offering technical and creative solutions to many of the largest developers and studios around the world.
Be Seen First
Video Gaming Field Technician
Rolling Meadows, IL · On-site
$24 - $28/hr
... Video game terminals and Redemption Terminals) * Maintenance/Configuring computer and security ... customer service and superb technician service times.
Quick apply
Be Seen First
Video Gaming Field Technician
Rolling Meadows, IL · On-site
$24 - $28/hr
... Video game terminals and Redemption Terminals) * Maintenance/Configuring computer and security ... customer service and superb technician service times.
About Side Side (formerly PTW) is a global video game development and services provider, offering technical and creative solutions to many of the largest developers and studios around the world.
About Side Side (formerly PTW) is a global video game development and services provider, offering technical and creative solutions to many of the largest developers and studios around the world.
Mobile Game Producer
Boca Raton, FL · On-site
$116K - $118K/yr
... customer. • Champion consistency of user experience across products, recommend and advocate ... video game studios with game industry talent through recruiting and staffing services. Founded in ...
Mobile Game Producer
Boca Raton, FL · On-site
$116K - $118K/yr
... customer. • Champion consistency of user experience across products, recommend and advocate ... video game studios with game industry talent through recruiting and staffing services. Founded in ...
As part of a vibrant academic community dedicated to excellence in teaching, research, and service ... Earned masters degree in Video Game Design or a closely related field from an accredited university ...
As part of a vibrant academic community dedicated to excellence in teaching, research, and service ... Earned masters degree in Video Game Design or a closely related field from an accredited university ...
As part of a vibrant academic community dedicated to excellence in teaching, research, and service ... Earned masters degree in Video Game Design or a closely related field from an accredited university ...
As part of a vibrant academic community dedicated to excellence in teaching, research, and service ... Earned masters degree in Video Game Design or a closely related field from an accredited university ...
As part of a vibrant academic community dedicated to excellence in teaching, research, and service ... Earned masters degree in Video Game Design or a closely related field from an accredited university ...
As part of a vibrant academic community dedicated to excellence in teaching, research, and service ... Earned masters degree in Video Game Design or a closely related field from an accredited university ...
Game Facilitator at Activate Games
Lexington, KY · On-site
$12/hr
You and your group enter inside a video game experience and become the players to actively and mentally complete challenges. We are currently seeking passionate and customer service savvy ...
Game Facilitator at Activate Games
Lexington, KY · On-site
$12/hr
You and your group enter inside a video game experience and become the players to actively and mentally complete challenges. We are currently seeking passionate and customer service savvy ...
As part of a vibrant academic community dedicated to excellence in teaching, research, and service ... Earned masters degree in Video Game Design or a closely related field from an accredited university ...
As part of a vibrant academic community dedicated to excellence in teaching, research, and service ... Earned masters degree in Video Game Design or a closely related field from an accredited university ...
QA Game Tester
Dallas, TX · On-site
... suite of services across the product and customer lifecycle. These services include design ... Passion for video games * No job experience required Nice-to-haves: * Experience in games testing
QA Game Tester
Dallas, TX · On-site
... suite of services across the product and customer lifecycle. These services include design ... Passion for video games * No job experience required Nice-to-haves: * Experience in games testing
As part of a vibrant academic community dedicated to excellence in teaching, research, and service ... Earned masters degree in Video Game Design or a closely related field from an accredited university ...
As part of a vibrant academic community dedicated to excellence in teaching, research, and service ... Earned masters degree in Video Game Design or a closely related field from an accredited university ...
As part of a vibrant academic community dedicated to excellence in teaching, research, and service ... Earned masters degree in Video Game Design or a closely related field from an accredited university ...
As part of a vibrant academic community dedicated to excellence in teaching, research, and service ... Earned masters degree in Video Game Design or a closely related field from an accredited university ...
Video game and vending machines technicians
Hialeah, FL · On-site
$18 - $22/hr
Technician duties are, installing, servicing and repairing game machines. Some electric knowledge is required to test, repair and maintain the game machines and related gaming equipment. We are ...
Quick apply
Video game and vending machines technicians
Hialeah, FL · On-site
$18 - $22/hr
Technician duties are, installing, servicing and repairing game machines. Some electric knowledge is required to test, repair and maintain the game machines and related gaming equipment. We are ...
... suite of services across the product and customer lifecycle. These services include design ... Passion for video games * No testing experience required Nice-to-haves: * Fixed wing or rotor wing ...
... suite of services across the product and customer lifecycle. These services include design ... Passion for video games * No testing experience required Nice-to-haves: * Fixed wing or rotor wing ...
Video game and vending machines technicians
Hialeah, FL · On-site
$18 - $22/hr
Technician duties are, installing, servicing and repairing game machines. Some electric knowledge is required to test, repair and maintain the game machines and related gaming equipment. We are ...
Quick apply
Video game and vending machines technicians
Hialeah, FL · On-site
$18 - $22/hr
Technician duties are, installing, servicing and repairing game machines. Some electric knowledge is required to test, repair and maintain the game machines and related gaming equipment. We are ...
Video game and vending machines technicians
Hialeah, FL · On-site
$18 - $22/hr
Technician duties are, installing, servicing and repairing game machines. Some electric knowledge is required to test, repair and maintain the game machines and related gaming equipment. We are ...
Quick apply
Video game and vending machines technicians
Hialeah, FL · On-site
$18 - $22/hr
Technician duties are, installing, servicing and repairing game machines. Some electric knowledge is required to test, repair and maintain the game machines and related gaming equipment. We are ...
Video Production Game Day Workers JOB PURPOSE: Take part in live game-day productions of Wyoming ... This position provides vital support to campus customers, and the successful candidate must be ...
Video Production Game Day Workers JOB PURPOSE: Take part in live game-day productions of Wyoming ... This position provides vital support to campus customers, and the successful candidate must be ...
Video Production Game Day Workers JOB PURPOSE: Take part in live game-day productions of Wyoming ... This position provides vital support to campus customers, and the successful candidate must be ...
Video Production Game Day Workers JOB PURPOSE: Take part in live game-day productions of Wyoming ... This position provides vital support to campus customers, and the successful candidate must be ...
Games Producer- Talent Pool
Charleston, SC · Remote
$126K - $129K/yr
Benefits About Side Side (formerly PTW) is a global video game development and services provider, offering technical and creative solutions to many of the largest developers and studios around the ...
Quick apply
Games Producer- Talent Pool
Charleston, SC · Remote
$126K - $129K/yr
Benefits About Side Side (formerly PTW) is a global video game development and services provider, offering technical and creative solutions to many of the largest developers and studios around the ...
Games Producer- Talent Pool
Fort Lauderdale, FL · Remote
$126K - $129K/yr
Benefits About Side Side (formerly PTW) is a global video game development and services provider, offering technical and creative solutions to many of the largest developers and studios around the ...
Quick apply
Games Producer- Talent Pool
Fort Lauderdale, FL · Remote
$126K - $129K/yr
Benefits About Side Side (formerly PTW) is a global video game development and services provider, offering technical and creative solutions to many of the largest developers and studios around the ...
Video Game Customer Service information
See salary details
$61.5K - $67.5K
0% of jobs
$67.5K - $73.4K
0% of jobs
$73.4K - $79.4K
0% of jobs
$79.4K - $85.3K
0% of jobs
$85.3K - $91.3K
0% of jobs
$91.3K - $97.2K
0% of jobs
$97.2K - $103.2K
0% of jobs
$103.2K - $109.1K
0% of jobs
$109.1K - $115.1K
0% of jobs
$115.1K - $121K
0% of jobs
$122.5K is the 25th percentile. Wages below this are outliers.
$121K - $127K
100% of jobs
$61.5K
$127K
How much do video game customer service jobs pay per year?
As of Aug 22, 2026, the average yearly pay for video game customer service in the United States is $123,552.00, according to ZipRecruiter salary data. Most workers in this role earn between $124,000.00 and $126,000.00 per year, depending on experience, location, and employer.
What is a video game customer service?
A Video Game Customer Service job involves assisting players with issues related to gameplay, technical support, account management, and billing. Representatives communicate via chat, email, or phone to troubleshoot problems and provide solutions. They also gather feedback to improve the gaming experience and may work closely with developers to resolve recurring issues. Strong communication skills, patience, and a passion for gaming are essential for success in this role.
What are the key skills and qualifications needed to thrive in video game customer service?
To thrive in Video Game Customer Service, you need strong communication abilities, problem-solving skills, and experience with customer support principles, often supported by prior work in helpdesk or technical support roles. Familiarity with ticketing systems (like Zendesk or Freshdesk), live chat platforms, and basic troubleshooting for gaming platforms is typically required. Patience, empathy, and the ability to remain calm under pressure help you deliver outstanding service and resolve customer issues efficiently. These skills are critical for maintaining positive user experiences and upholding the reputation of the video game company.
What are typical challenges faced by someone working in video game customer service?
Those working in Video Game Customer Service often encounter challenges such as managing a high volume of support tickets during game launches or updates, addressing complex technical issues, and helping highly engaged and passionate gamers. The role may require balancing multiple tasks, staying updated on game features and changes, and delivering clear, empathetic resolutions even when customers are frustrated. Successful representatives collaborate closely with developers, community managers, and QA teams to relay user feedback and quickly escalate recurring issues. By developing strong game knowledge and staying patient, you can turn even challenging situations into positive customer experiences.
More about Video Game Customer Service jobs
What cities are hiring for Video Game Customer Service jobs?
Cities with the most Video Game Customer Service job openings:
What states have the most Video Game Customer Service jobs?
States with the most job openings for Video Game Customer Service jobs include:
What job categories do people searching Video Game Customer Service jobs look for?
The top searched job categories for Video Game Customer Service jobs are:
Full-time
Posted 25 days ago
Job description
Playtesters Wanted!
Side is currently on the lookout for Playtesters to join us in trying out one of our partners thrilling projects!
As a Play tester, you will have the opportunity to dive into exciting unreleased games, share your ideas to make them even better and get insight into the development process. Keep an eye on your inbox because, based on your interests and experiences, you may soon receive a "Player Experience Survey". If you are selected, our recruitment team will contact you to guide you through the next steps. Everyone is welcome regardless of gaming experience or abilities!
Are you interested in participating in the fun? Send us your application, we look forward to hearing from you!
About Side
Side (formerly PTW) is a global video game development and services provider, offering technical and creative solutions to many of the largest developers and studios around the world. Founded in 2009 and drawing on 30+ years' experience from our parent company in Japan, Side has since grown to become a global force with 20 studios in 14 countries across North America, Europe, South America, and Asia.
Our industry-leading services include game development, art production, audio production, quality assurance, localization, localization QA, player support, community management, and datasets.
Help us bring stories to the world! Join a global team of passionate gamers and contribute to delivering unforgettable game experiences.
Experience our side of life. For more information, visit www.side.inc
* Please note:
- This is NOT a permanent job offer - It will be for a one-time session.
- This opportunity is compensated. You will be rewarded for your participation in the Playtest session.
Requirements
Must be 18 years of age or older (or meet local legal requirements).
Passion for video games and interactive entertainment.
A private space to play games across one or more platforms (PC, console, mobile, VR, etc.).
Ability to provide clear, detailed, and constructive feedback.
Strong attention to detail and observational skills.
Benefits
N/A