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Video Game Customer Service Jobs (NOW HIRING)

... suite of services across the product and customer lifecycle. These services include design ... Passion for video games * No job experience required Nice-to-haves: * Experience in games testing

Side is a global video game development and services provider, offering technical and creative solutions to many of the largest developers and studios around the world. Founded in 2009 and drawing on ...

Games Producer- Talent Pool

Fort Lauderdale, FL ยท Remote

$126K - $129K/yr

Side is a global video game development and services provider, offering technical and creative solutions to many of the largest developers and studios around the world. Founded in 2009 and drawing on ...

Games Producer- Talent Pool

Fort Lauderdale, FL ยท On-site +1

$118K - $120K/yr

Side is a global video game development and services provider, offering technical and creative solutions to many of the largest developers and studios around the world. Founded in 2009 and drawing on ...

Games Producer- Talent Pool

Charleston, SC

$116K - $117K/yr

Side is a global video game development and services provider, offering technical and creative solutions to many of the largest developers and studios around the world. Founded in 2009 and drawing on ...

Games Producer- Talent Pool

Charleston, SC ยท Remote

$126K - $129K/yr

Side is a global video game development and services provider, offering technical and creative solutions to many of the largest developers and studios around the world. Founded in 2009 and drawing on ...

Games Producer- Talent Pool

Charleston, SC ยท On-site +1

$116K - $117K/yr

Side is a global video game development and services provider, offering technical and creative solutions to many of the largest developers and studios around the world. Founded in 2009 and drawing on ...

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Video Game Customer Service information

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$61.5K

$127K

How much do video game customer service jobs pay per year?

As of Jun 22, 2026, the average yearly pay for video game customer service in the United States is $123,552.00, according to ZipRecruiter salary data. Most workers in this role earn between $124,000.00 and $126,000.00 per year, depending on experience, location, and employer.

What is a Video Game Customer Service job?

A Video Game Customer Service job involves assisting players with issues related to gameplay, technical support, account management, and billing. Representatives communicate via chat, email, or phone to troubleshoot problems and provide solutions. They also gather feedback to improve the gaming experience and may work closely with developers to resolve recurring issues. Strong communication skills, patience, and a passion for gaming are essential for success in this role.

What are the key skills and qualifications needed to thrive in the Video Game Customer Service position, and why are they important?

To thrive in Video Game Customer Service, you need strong communication abilities, problem-solving skills, and experience with customer support principles, often supported by prior work in helpdesk or technical support roles. Familiarity with ticketing systems (like Zendesk or Freshdesk), live chat platforms, and basic troubleshooting for gaming platforms is typically required. Patience, empathy, and the ability to remain calm under pressure help you deliver outstanding service and resolve customer issues efficiently. These skills are critical for maintaining positive user experiences and upholding the reputation of the video game company.

What are typical challenges faced by someone working in Video Game Customer Service?

Those working in Video Game Customer Service often encounter challenges such as managing a high volume of support tickets during game launches or updates, addressing complex technical issues, and helping highly engaged and passionate gamers. The role may require balancing multiple tasks, staying updated on game features and changes, and delivering clear, empathetic resolutions even when customers are frustrated. Successful representatives collaborate closely with developers, community managers, and QA teams to relay user feedback and quickly escalate recurring issues. By developing strong game knowledge and staying patient, you can turn even challenging situations into positive customer experiences.

More about Video Game Customer Service jobs
What cities are hiring for Video Game Customer Service jobs? Cities with the most Video Game Customer Service job openings:
What states have the most Video Game Customer Service jobs? States with the most job openings for Video Game Customer Service jobs include:
What job categories do people searching Video Game Customer Service jobs look for? The top searched job categories for Video Game Customer Service jobs are:
CTE Teacher - Computer Programming, Video Game Design and Digital Photography

CTE Teacher - Computer Programming, Video Game Design and Digital Photography

Conejo Valley Unified School District

Thousand Oaks, CA โ€ข On-site

$130K - $132K/yr

Other

Posted 10 days ago


Job description

CONEJO VALLEY UNIFIED SCHOOL DISTRICT
POSITION DESCRIPTION

POSITION TITLE:ย CTE Teacher, Computer Programming, Video Game Design and Digital Photography
REPORTS TO: School Principal or Designee
SALARY: Teacherย Salary Schedule
Credential Requirement:ย A valid single subject Industrial and Technology Education (ITE) Credential or CTE: Arts, Media, Entertainment and CTE: Information and communication Technologiesย 
POSITION PURPOSE:
The position is responsible for creating and maintaining an engaging, inclusive learning environment that fosters student growth in computer programming, video game design, digital photography, and related technology-based skills.
PERFORMANCE RESPONSIBILITIES (ESSENTIAL JOB FUNCTIONS):












  • Teaches skills, knowledge, and a working understanding of the curriculum designated by Conejo Valley Unified School District.
  • Develops lesson plans and supplementary materials compatible with the division's basic instructional philosophy and congruent with course standards.
  • Plans and leads our Computer Programming, Video Game Design and Digital Photography programs, which involves hands on learning, student projects, offering demonstrations, lectures, guest speakers, and field trips
  • Participates in programs and activities that promote diversity, equity and inclusion.
  • Participates in co-teaching as needed to best serve students and programs.
  • Provides individualized and small group instruction and adapts the curriculum to the needs of each pupil with varying abilities, and to accommodate a variety of instructional activities.
  • Organizes storage areas and controls use of materials, equipment, and tools working with office staff to order necessary supplies.
  • Provides clear behavior expectations for students and monitors student behavior throughout the class and school campus.
  • Evaluates academic and social growth of students, prepares report cards, and keeps appropriate records to include attendance reports, checklists, census forms, and other recordkeeping activities as necessary.
  • Performs basic attendance accounting and business services as required
  • Follows established policies and procedures for reporting incidents (e.g., child abuse, substance abuse, harassment, and violence).
  • Maintains professional competence through participation in in-service education activities provided by the district and/or in self-selected professional growth activities
  • Communicates with families to create a partnership around student learning by providing information about the instructional program and the progress of their child(ren); advocates the special needs of the students with the school and community.
  • Reflects on practice and student work to determine what went well and what changes could improve instruction and uses reflection to inform future instruction.
  • Participates in curriculum and other developmental programs within the school of assignment and/or on a district level. May teach under modular or flexible scheduling plans.
  • Plans and coordinates the work of student helpers and paraprofessionals and participates in the evaluation of their performance.


OTHER FUNCTIONS:
ย 

  • During periods of critical shortage or other emergency situations, shall temporarily perform any duties as directed within the authorization of any credentials held by the incumbent that are part of the class description requirements in effect at the time such duties are performed.
  • Performs other duties as assigned


EDUCATION AND EXPERIENCE:
ย 

  • Bachelor's degree, including courses needed to meet credential requirements
  • A valid single subject Industrial and Technology Education (ITE) Credential or CTE: Arts, Media, Entertainment and CTE: Information and communication Technologies
  • English Learner Authorization


KNOWLEDGE AND ABILITIES:
ย 

  • Thorough knowledge of and ability to conduct and implement a cognitively challenging instructional program as required by a District approved course of study.
  • Ability to differentiate instruction to meet diverse student learning needs.
  • Ability to cooperate with the school faculty and administration in the development of a coherent program of instruction.
  • Ability to work effective with students, parents, staff members, and community representatives in providing a rigorous educational program.
  • Thorough knowledge of content and pedagogy necessary for effective instruction; enthusiasm for, and imagination and creativity in teaching the necessary skills for academic success; and commitment to the education of all students.
  • Understanding of the physical, intellectual, social, and emotional developmental growth patterns of students.
  • Ability to work effective with all racial, ethnic, linguistic, disability, and socioeconomic groups.
  • Ability to communicate effectively, including giving clear, concise instructions, using academic language, and appropriate level of delivery, and listening without bias and providing appropriate feedback/reinforcement.
  • Ability to compose and comprehend written communication.
  • Ability to properly use and to care for the materials, supplies, and equipment employed in teaching.
  • Appropriate personal appearance, cleanliness, and manner.
  • Poise, tact, and good judgment, and commitment to the education of all students.


The CVUSD Governing Board is committed to providing equal opportunity for all individuals in district programs and activities. District programs, activities, and practices shall be free from unlawful discrimination, including discrimination against an individual or group based on race, color, ancestry, nationality, national origin, immigration status, ethnic group identification, ethnicity, age, religion, marital status, pregnancy, parental status, physical or mental disability, sex, sexual orientation, gender, gender identity gender expression, or genetic information; a perception of one or more of such characteristics; or association with a person or group with one or more of these actual or perceived characteristics. (BP 0410)