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Video Game Customer Service Jobs in Raleigh, NC (NOW HIRING)

Epic Games

Senior Game Security Engineer

Cary, NC · On-site

ENGINEERING - EPIC GAMES SERVICES What We Do Driving the plug-in power behind Unreal Engine 5. We ... Understanding of online multiplayer video game architectures * Experience working with data ...

Epic Games

Senior Game Security Engineer

Cary, NC · On-site

$106K - $145K/yr

Understanding of online multiplayer video game architectures * Technical understanding of the structure and technology stacks of online service backends * User-focused, passionate, solutions-focused ...

AGBO Films LLC

Senior Support Technician

Raleigh, NC · On-site

$21 - $28.75/hr

As a Senior Support Technician, you will be a central part of the IT team that supports video game ... Create and maintain user accounts and directory services; administer group policies, permissions ...

AGBO

Senior Support Technician

Raleigh, NC · On-site

$21 - $28.75/hr

As a Senior Support Technician, you will be a central part of the IT team that supports video game ... Create and maintain user accounts and directory services; administer group policies, permissions ...

AGBO

Senior Support Technician

Raleigh, NC · On-site

$21 - $28.75/hr

As a Senior Support Technician, you will be a central part of the IT team that supports video game ... Create and maintain user accounts and directory services; administer group policies, permissions ...

GameStop Inc

Retail Keyholder (Store 4686)

Cary, NC · On-site

$14.50 - $19.25/hr

At GameStop, we are committed to providing exceptional service and delivering the latest and greatest in gaming products to our customers. As a leading global retailer of video games, electronics ...

GameStop Inc

Retail Keyholder (Store 6670)

Morrisville, NC · On-site

$13.75 - $18.25/hr

At GameStop, we are committed to providing exceptional service and delivering the latest and greatest in gaming products to our customers. As a leading global retailer of video games, electronics ...

GameStop

Retail Keyholder (Store 5420)

Wake Forest, NC · On-site

$12.75 - $16.75/hr

At GameStop, we are committed to providing exceptional service and delivering the latest and greatest in gaming products to our customers. As a leading global retailer of video games, electronics ...

GameStop

Retail Keyholder (Store 4534)

Raleigh, NC · On-site

$14.25 - $19/hr

At GameStop, we are committed to providing exceptional service and delivering the latest and greatest in gaming products to our customers. As a leading global retailer of video games, electronics ...

GameStop

Retail Keyholder (Store 5022)

Raleigh, NC · On-site

$14.25 - $19/hr

At GameStop, we are committed to providing exceptional service and delivering the latest and greatest in gaming products to our customers. As a leading global retailer of video games, electronics ...

GameStop Inc

Retail Keyholder (Store 4534)

Raleigh, NC · On-site

$14.25 - $19/hr

At GameStop, we are committed to providing exceptional service and delivering the latest and greatest in gaming products to our customers. As a leading global retailer of video games, electronics ...

GameStop

Retail Keyholder (Store 2499)

Fuquay Varina, NC · On-site

$12.25 - $16/hr

At GameStop, we are committed to providing exceptional service and delivering the latest and greatest in gaming products to our customers. As a leading global retailer of video games, electronics ...

GameStop

Retail Keyholder (Store 4686)

Cary, NC · On-site

$14.50 - $19.25/hr

At GameStop, we are committed to providing exceptional service and delivering the latest and greatest in gaming products to our customers. As a leading global retailer of video games, electronics ...

GameStop

Retail Keyholder (Store 6670)

Morrisville, NC · On-site

$13.75 - $18.25/hr

At GameStop, we are committed to providing exceptional service and delivering the latest and greatest in gaming products to our customers. As a leading global retailer of video games, electronics ...

GameStop Inc

Retail Keyholder (Store 0883)

Raleigh, NC · On-site

$14.25 - $19/hr

At GameStop, we are committed to providing exceptional service and delivering the latest and greatest in gaming products to our customers. As a leading global retailer of video games, electronics ...

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All JobsVideo Game Customer Service JobsVideo Game Customer Service Jobs in Raleigh, NC

Video Game Customer Service information

See Raleigh, NC salary details

$59.8K

$123.5K

How much do video game customer service jobs pay per year?

As of Jul 16, 2026, the average yearly pay for video game customer service in Raleigh, NC is $120,102.00, according to ZipRecruiter salary data. Most workers in this role earn between $120,500.00 and $122,500.00 per year, depending on experience, location, and employer.

What is a Video Game Customer Service job?

A Video Game Customer Service job involves assisting players with issues related to gameplay, technical support, account management, and billing. Representatives communicate via chat, email, or phone to troubleshoot problems and provide solutions. They also gather feedback to improve the gaming experience and may work closely with developers to resolve recurring issues. Strong communication skills, patience, and a passion for gaming are essential for success in this role.

What are the key skills and qualifications needed to thrive in the Video Game Customer Service position, and why are they important?

To thrive in Video Game Customer Service, you need strong communication abilities, problem-solving skills, and experience with customer support principles, often supported by prior work in helpdesk or technical support roles. Familiarity with ticketing systems (like Zendesk or Freshdesk), live chat platforms, and basic troubleshooting for gaming platforms is typically required. Patience, empathy, and the ability to remain calm under pressure help you deliver outstanding service and resolve customer issues efficiently. These skills are critical for maintaining positive user experiences and upholding the reputation of the video game company.

What are typical challenges faced by someone working in Video Game Customer Service?

Those working in Video Game Customer Service often encounter challenges such as managing a high volume of support tickets during game launches or updates, addressing complex technical issues, and helping highly engaged and passionate gamers. The role may require balancing multiple tasks, staying updated on game features and changes, and delivering clear, empathetic resolutions even when customers are frustrated. Successful representatives collaborate closely with developers, community managers, and QA teams to relay user feedback and quickly escalate recurring issues. By developing strong game knowledge and staying patient, you can turn even challenging situations into positive customer experiences.

What are popular job titles related to Video Game Customer Service jobs in Raleigh, NC? For Video Game Customer Service jobs in Raleigh, NC, the most frequently searched job titles are:
What job categories do people searching Video Game Customer Service jobs in Raleigh, NC look for? The top searched job categories for Video Game Customer Service jobs in Raleigh, NC are:
Video Game Customer Service jobs near you
Infographic showing various Video Game Customer Service job openings in Raleigh, NC as of July 2026, with employment types broken down into 67% Full Time, and 33% Contract. Highlights an 100% In-person job distribution, with an average salary of $120,102 per year, or $57.7 per hour.
Activate Games Assistant Manager

Activate Games Assistant Manager

Activate Games

Raleigh, NC • On-site

$18/hr

Full-time

Re-posted 26 days ago

Activate Games rating

7.1

Company rating: 7.1 out of 10

Based on 13 frontline employees who took The Breakroom Quiz

Job description

DESCRIPTION OVERVIEW
We are currently seeking active, passionate, and customer service-savvy professionals for the role of Manager. This position keeps you constantly on the move, with limited time spent sitting down. It may involve tasks that require you to be actively present and responsive in a fast-paced work environment.
A Store Manager plays a crucial role in supporting the operations and success of Activate. They report to and work closely with the General Manger to ensure the smooth functioning of day-to-day activities and contribute to achieving sales targets and delivering excellent customer service.
Activate is taking entertainment into the future by fusing technology and physical activity together to create live-action gaming experiences. You and your group enter a game experience and become players who actively and mentally complete challenges.
Key Responsibilities:
  • Collaborate with the store manager to oversee store operations, including inventory management and adherence to company policies and procedures.
  • Ensure the proper functioning, upkeep, and repair of various technological systems, equipment, and infrastructure within Activate.
  • Check customers in, take payments, and make reservations
  • Brief new groups prior to the start of the game;
  • Monitor customers in the gaming area and provide explanations if necessary;
  • Participating with customers in active games if needed to ensure customers have an excellent experience;
  • Maintain the rooms by cleaning, painting, and any required maintenance;
  • Troubleshoot, identify and make minor repairs in the event of a malfunction.

Required Skills and Qualifications:
  • Strong communication, multi-tasking, and time management skills
  • Demonstrated leadership qualities, including motivating and inspiring a team to achieve goals, resolving conflicts, and fostering a positive work environment.
  • Proficiency in computer hardware, software, operating systems, networking concepts, and troubleshooting methodologies.
  • Must be flexible and available to work evenings, weekends, and holidays
  • Ability to adapt to unforeseen situations in a calm and efficient manner
  • Must be a people person - energetic, friendly, outgoing, and able to command attention in a crowd.
  • A strong customer service orientation with a commitment to delivering an exceptional customer experience.
  • Must be willing to work various shifts starting as early as 9 am and ending as late as 1 am. Managers will work within the given availability

Learn more about us at:
Activate America LLC. provides equal opportunities to all employees and applicants for employment without regard to race, color, religion, sex, national origin, marital status, genetic information, age, disability, or status as a Vietnam-era or special disabled veteran in accordance with applicable federal laws. In addition, Activate complies with applicable state and local laws governing nondiscrimination in employment in every location where Activate has facilities. This policy applies to all terms and conditions of employment, including but not limited to hiring, placement, promotion, termination, layoff, recall, transfer, leave of absence, compensation and training.
Compensación: $18.00 per hour
Activate Games
Activate is a state of the art facility with a wide variety of gaming experiences. You and your group enter inside a video game experience and become the players to actively and mentally complete challenges. We are currently seeking passionate and customer service savvy professionals in the role of Game Facilitator.
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