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Video Game Customer Service Jobs in Raleigh, NC (NOW HIRING)

Sherwin-Williams

Customer Service Specialist

Apex, NC · On-site

$13 - $17.25/hr

Customer Service Specialists are tasked with achieving excellent customer service, while ... While you can complete this video interview on your own schedule, we ask that this step be ...

Sherwin-Williams

Customer Service Specialist

Garner, NC · On-site

$15.25 - $20/hr

Customer Service Specialists are tasked with achieving excellent customer service, while ... While you can complete this video interview on your own schedule, we ask that this step be ...

GameStop Inc

Retail Keyholder (Store 4686)

Cary, NC · On-site

$14.50 - $19.25/hr

At GameStop, we are committed to providing exceptional service and delivering the latest and greatest in gaming products to our customers. As a leading global retailer of video games, electronics ...

GameStop Inc

Retail Keyholder (Store 4534)

Raleigh, NC · On-site

$14.25 - $19/hr

At GameStop, we are committed to providing exceptional service and delivering the latest and greatest in gaming products to our customers. As a leading global retailer of video games, electronics ...

GameStop Inc

Retail Keyholder (Store 4696)

Durham, NC

$14 - $18.50/hr

At GameStop, we are committed to providing exceptional service and delivering the latest and greatest in gaming products to our customers. As a leading global retailer of video games, electronics ...

GameStop Inc

Retail Keyholder (Store 6670)

Morrisville, NC

$13.75 - $18.25/hr

At GameStop, we are committed to providing exceptional service and delivering the latest and greatest in gaming products to our customers. As a leading global retailer of video games, electronics ...

GameStop Inc

Retail Keyholder (Store 5243)

Apex, NC

$11.25 - $15/hr

At GameStop, we are committed to providing exceptional service and delivering the latest and greatest in gaming products to our customers. As a leading global retailer of video games, electronics ...

GameStop Inc

Retail Keyholder (Store 5420)

Wake Forest, NC

$12.75 - $16.75/hr

At GameStop, we are committed to providing exceptional service and delivering the latest and greatest in gaming products to our customers. As a leading global retailer of video games, electronics ...

GameStop Inc

Retail Keyholder (Store 5022)

Raleigh, NC

$14.25 - $19/hr

At GameStop, we are committed to providing exceptional service and delivering the latest and greatest in gaming products to our customers. As a leading global retailer of video games, electronics ...

GameStop Inc

Retail Keyholder (Store 3435)

Smithfield, NC

$12.75 - $17/hr

At GameStop, we are committed to providing exceptional service and delivering the latest and greatest in gaming products to our customers. As a leading global retailer of video games, electronics ...

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Video Game Customer Service information

See Raleigh, NC salary details

$59.8K

$123.5K

How much do video game customer service jobs pay per year?

As of May 28, 2026, the average yearly pay for video game customer service in Raleigh, NC is $120,102.00, according to ZipRecruiter salary data. Most workers in this role earn between $120,500.00 and $122,500.00 per year, depending on experience, location, and employer.

What is a Video Game Customer Service job?

A Video Game Customer Service job involves assisting players with issues related to gameplay, technical support, account management, and billing. Representatives communicate via chat, email, or phone to troubleshoot problems and provide solutions. They also gather feedback to improve the gaming experience and may work closely with developers to resolve recurring issues. Strong communication skills, patience, and a passion for gaming are essential for success in this role.

What are the key skills and qualifications needed to thrive in the Video Game Customer Service position, and why are they important?

To thrive in Video Game Customer Service, you need strong communication abilities, problem-solving skills, and experience with customer support principles, often supported by prior work in helpdesk or technical support roles. Familiarity with ticketing systems (like Zendesk or Freshdesk), live chat platforms, and basic troubleshooting for gaming platforms is typically required. Patience, empathy, and the ability to remain calm under pressure help you deliver outstanding service and resolve customer issues efficiently. These skills are critical for maintaining positive user experiences and upholding the reputation of the video game company.

What are typical challenges faced by someone working in Video Game Customer Service?

Those working in Video Game Customer Service often encounter challenges such as managing a high volume of support tickets during game launches or updates, addressing complex technical issues, and helping highly engaged and passionate gamers. The role may require balancing multiple tasks, staying updated on game features and changes, and delivering clear, empathetic resolutions even when customers are frustrated. Successful representatives collaborate closely with developers, community managers, and QA teams to relay user feedback and quickly escalate recurring issues. By developing strong game knowledge and staying patient, you can turn even challenging situations into positive customer experiences.
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Video Game Customer Service jobs near you

Game Software Tester, Battle Road [Orlando]

Onebrief

Morrisville, NC • On-site

Other

This job post has expired today. Applications are no longer accepted.

Job description

Game And Hardware Tester

Battle Road Digital, part of Onebrief, applies state-of-the-art innovations and experience from the video game industry to build the future of simulations, modeling, and operations with AtomEngine – our proprietary cloud-based game engine that's making the world playable.

We're looking for a highly motivated, technically minded Game and Hardware Tester to help us build the Atom Engine - a new generation of game engine that's cloud first. AtomEngine brings turnkey solutions for simulating millions of entities in a persistent, comprehensive, planet-scale sandbox. Specifically, we are looking for a game developer hobbyist or tinkerer type that is comfortable and proficient in writing gameplay scripts or has a passion for creating mods for games. This role will focus on testing AtomEngine's ModKit that customers use to customize and extend AtomEngine for anything they can dream up! Come join our small, expert team of technologists, game developers, and innovators as we shape the future!

What You'll Do

  • Learn to use and master AtomEngine to create and run war-game scenarios in single-player and multi-player configurations.
  • Identify bugs, provide feedback, and identify opportunities for improvement in AtomEngine and in Battle Road's processes.
  • Perform a variety of Testing tasks in a timely, efficient, and thorough manner.
  • Communicate effectively with team members to learn new systems quickly, get & stay unblocked, and provide actionable test results in real time.
  • Be agile and adaptive to the demands of fast-moving workflows, priorities, and deliverables.
  • Work with Test leadership to create and maintain clear, detailed test plans and procedures.
  • Test AtomEngine's Developer Mod Kit, identifying and reporting bugs as well as providing feedback to ensure the best user experience possible.

What We Look For

  • Experience as a game developer hobbyist, using scripting and visual scripting tools like Unreal Blueprints and/or preferably, GDScript.
  • Familiarity with PC gaming hardware
  • Strong organizational skills
  • 3 to 5 years of experience in video game quality assurance, with a strong understanding of QA principles, methodologies, and processes.
  • Proficiency in using industry-standard testing tools and software, such as version control systems, bug tracking systems, and test management tools.
  • Strong attention to detail and analytical skills, with the ability to identify and prioritize testing activities based on project requirements and objectives.
  • Concise, effective communication skills (spoken and written).
  • Requirement to be on-site in Orlando, FL (UCF area) 3 days per week
  • Active Secret Clearance
  • Due to federal contract requirements, U.S. Citizenship is mandatory for this position.

Apply