Raleigh, NC ยท On-site
$14.25 - $19/hr
Medical
Dental
Vision
Retirement
PTO
At GameStop, we are committed to providing exceptional service and delivering the latest and greatest in gaming products to our customers. As a leading global retailer of video games, electronics ...
Raleigh, NC ยท On-site
$14.25 - $19/hr
Medical
Dental
Vision
Retirement
PTO
At GameStop, we are committed to providing exceptional service and delivering the latest and greatest in gaming products to our customers. As a leading global retailer of video games, electronics ...
Raleigh, NC ยท On-site
$14.25 - $19/hr
Medical
Dental
Vision
Retirement
PTO
At GameStop, we are committed to providing exceptional service and delivering the latest and greatest in gaming products to our customers. As a leading global retailer of video games, electronics ...
Raleigh, NC ยท On-site
$14.25 - $19/hr
Medical
Dental
Vision
Retirement
PTO
At GameStop, we are committed to providing exceptional service and delivering the latest and greatest in gaming products to our customers. As a leading global retailer of video games, electronics ...
Morrisville, NC ยท On-site
$13.75 - $18.25/hr
Medical
Dental
Vision
Retirement
PTO
At GameStop, we are committed to providing exceptional service and delivering the latest and greatest in gaming products to our customers. As a leading global retailer of video games, electronics ...
Morrisville, NC ยท On-site
$13.75 - $18.25/hr
Medical
Dental
Vision
Retirement
PTO
At GameStop, we are committed to providing exceptional service and delivering the latest and greatest in gaming products to our customers. As a leading global retailer of video games, electronics ...
Cary, NC ยท On-site
$14.50 - $19.25/hr
Medical
Dental
Vision
Retirement
PTO
At GameStop, we are committed to providing exceptional service and delivering the latest and greatest in gaming products to our customers. As a leading global retailer of video games, electronics ...
Cary, NC ยท On-site
$14.50 - $19.25/hr
Medical
Dental
Vision
Retirement
PTO
At GameStop, we are committed to providing exceptional service and delivering the latest and greatest in gaming products to our customers. As a leading global retailer of video games, electronics ...
Fuquay Varina, NC ยท On-site
$12.25 - $16/hr
Medical
Dental
Vision
Retirement
PTO
At GameStop, we are committed to providing exceptional service and delivering the latest and greatest in gaming products to our customers. As a leading global retailer of video games, electronics ...
Fuquay Varina, NC ยท On-site
$12.25 - $16/hr
Medical
Dental
Vision
Retirement
PTO
At GameStop, we are committed to providing exceptional service and delivering the latest and greatest in gaming products to our customers. As a leading global retailer of video games, electronics ...
Raleigh, NC ยท On-site
$14.25 - $19/hr
Medical
Dental
Vision
Retirement
PTO
At GameStop, we are committed to providing exceptional service and delivering the latest and greatest in gaming products to our customers. As a leading global retailer of video games, electronics ...
Raleigh, NC ยท On-site
$14.25 - $19/hr
Medical
Dental
Vision
Retirement
PTO
At GameStop, we are committed to providing exceptional service and delivering the latest and greatest in gaming products to our customers. As a leading global retailer of video games, electronics ...
$14.25 - $19/hr
At GameStop, we are committed to providing exceptional service and delivering the latest and greatest in gaming products to our customers. As a leading global retailer of video games, electronics ...
Quick apply
$14.25 - $19/hr
At GameStop, we are committed to providing exceptional service and delivering the latest and greatest in gaming products to our customers. As a leading global retailer of video games, electronics ...
$12.25 - $16/hr
At GameStop, we are committed to providing exceptional service and delivering the latest and greatest in gaming products to our customers. As a leading global retailer of video games, electronics ...
Quick apply
$12.25 - $16/hr
At GameStop, we are committed to providing exceptional service and delivering the latest and greatest in gaming products to our customers. As a leading global retailer of video games, electronics ...
Durham, NC ยท On-site
$14 - $18.50/hr
Medical
Dental
Vision
Retirement
PTO
At GameStop, we are committed to providing exceptional service and delivering the latest and greatest in gaming products to our customers. As a leading global retailer of video games, electronics ...
Durham, NC ยท On-site
$14 - $18.50/hr
Medical
Dental
Vision
Retirement
PTO
At GameStop, we are committed to providing exceptional service and delivering the latest and greatest in gaming products to our customers. As a leading global retailer of video games, electronics ...
$14.25 - $19/hr
At GameStop, we are committed to providing exceptional service and delivering the latest and greatest in gaming products to our customers. As a leading global retailer of video games, electronics ...
Quick apply
$14.25 - $19/hr
At GameStop, we are committed to providing exceptional service and delivering the latest and greatest in gaming products to our customers. As a leading global retailer of video games, electronics ...
$12.75 - $16.75/hr
At GameStop, we are committed to providing exceptional service and delivering the latest and greatest in gaming products to our customers. As a leading global retailer of video games, electronics ...
Quick apply
$12.75 - $16.75/hr
At GameStop, we are committed to providing exceptional service and delivering the latest and greatest in gaming products to our customers. As a leading global retailer of video games, electronics ...
Apex, NC ยท On-site
$11.25 - $15/hr
At GameStop, we are committed to providing exceptional service and delivering the latest and greatest in gaming products to our customers. As a leading global retailer of video games, electronics ...
Quick apply
Apex, NC ยท On-site
$11.25 - $15/hr
At GameStop, we are committed to providing exceptional service and delivering the latest and greatest in gaming products to our customers. As a leading global retailer of video games, electronics ...
$14 - $18.50/hr
At GameStop, we are committed to providing exceptional service and delivering the latest and greatest in gaming products to our customers. As a leading global retailer of video games, electronics ...
Quick apply
$14 - $18.50/hr
At GameStop, we are committed to providing exceptional service and delivering the latest and greatest in gaming products to our customers. As a leading global retailer of video games, electronics ...
$12.75 - $17/hr
At GameStop, we are committed to providing exceptional service and delivering the latest and greatest in gaming products to our customers. As a leading global retailer of video games, electronics ...
Quick apply
$12.75 - $17/hr
At GameStop, we are committed to providing exceptional service and delivering the latest and greatest in gaming products to our customers. As a leading global retailer of video games, electronics ...
Smithfield, NC ยท On-site
$12.75 - $17/hr
Medical
Dental
Vision
Retirement
PTO
At GameStop, we are committed to providing exceptional service and delivering the latest and greatest in gaming products to our customers. As a leading global retailer of video games, electronics ...
Smithfield, NC ยท On-site
$12.75 - $17/hr
Medical
Dental
Vision
Retirement
PTO
At GameStop, we are committed to providing exceptional service and delivering the latest and greatest in gaming products to our customers. As a leading global retailer of video games, electronics ...
Apex, NC ยท On-site
$11.25 - $15/hr
Medical
Dental
Vision
Retirement
PTO
At GameStop, we are committed to providing exceptional service and delivering the latest and greatest in gaming products to our customers. As a leading global retailer of video games, electronics ...
Apex, NC ยท On-site
$11.25 - $15/hr
Medical
Dental
Vision
Retirement
PTO
At GameStop, we are committed to providing exceptional service and delivering the latest and greatest in gaming products to our customers. As a leading global retailer of video games, electronics ...
As a Customer Service Representative with a focus on Video Repair, you will use your communication and problem-solving skills to nurture and maintain relationships with customers who are subscribed ...
As a Customer Service Representative with a focus on Video Repair, you will use your communication and problem-solving skills to nurture and maintain relationships with customers who are subscribed ...
$20 - $25/hr
... and services to help developers solve the inherent challenges of the video game industry. From ... You'll ship code that goes to customers - internal teams or external players and game developers ...
$20 - $25/hr
... and services to help developers solve the inherent challenges of the video game industry. From ... You'll ship code that goes to customers - internal teams or external players and game developers ...
Clayton, NC ยท On-site
$14.50 - $18.75/hr
Medical
Retirement
Customer Service Specialists are tasked with achieving excellent customer service, while ... While you can complete this video interview on your own schedule, we ask that this step be ...
Clayton, NC ยท On-site
$14.50 - $18.75/hr
Medical
Retirement
Customer Service Specialists are tasked with achieving excellent customer service, while ... While you can complete this video interview on your own schedule, we ask that this step be ...
$16.50 - $21.50/hr
Medical
Retirement
Customer Service Specialists are tasked with achieving excellent customer service, while ... While you can complete this video interview on your own schedule, we ask that this step be ...
$16.50 - $21.50/hr
Medical
Retirement
Customer Service Specialists are tasked with achieving excellent customer service, while ... While you can complete this video interview on your own schedule, we ask that this step be ...
$59.8K - $65.6K
0% of jobs
$65.6K - $71.4K
0% of jobs
$71.4K - $77.1K
0% of jobs
$77.1K - $82.9K
0% of jobs
$82.9K - $88.7K
0% of jobs
$88.7K - $94.5K
0% of jobs
$94.5K - $100.3K
0% of jobs
$100.3K - $106.1K
0% of jobs
$106.1K - $111.9K
0% of jobs
$111.9K - $117.7K
0% of jobs
$119.1K is the 25th percentile. Wages below this are outliers.
$117.7K - $123.5K
100% of jobs
$59.8K
$123.5K
A Video Game Customer Service job involves assisting players with issues related to gameplay, technical support, account management, and billing. Representatives communicate via chat, email, or phone to troubleshoot problems and provide solutions. They also gather feedback to improve the gaming experience and may work closely with developers to resolve recurring issues. Strong communication skills, patience, and a passion for gaming are essential for success in this role.
To thrive in Video Game Customer Service, you need strong communication abilities, problem-solving skills, and experience with customer support principles, often supported by prior work in helpdesk or technical support roles. Familiarity with ticketing systems (like Zendesk or Freshdesk), live chat platforms, and basic troubleshooting for gaming platforms is typically required. Patience, empathy, and the ability to remain calm under pressure help you deliver outstanding service and resolve customer issues efficiently. These skills are critical for maintaining positive user experiences and upholding the reputation of the video game company.
Those working in Video Game Customer Service often encounter challenges such as managing a high volume of support tickets during game launches or updates, addressing complex technical issues, and helping highly engaged and passionate gamers. The role may require balancing multiple tasks, staying updated on game features and changes, and delivering clear, empathetic resolutions even when customers are frustrated. Successful representatives collaborate closely with developers, community managers, and QA teams to relay user feedback and quickly escalate recurring issues. By developing strong game knowledge and staying patient, you can turn even challenging situations into positive customer experiences.
