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Game Customer Support Jobs in Texas (NOW HIRING)

OTK Network

Customer Support Representative

Austin, TX · On-site

$15.75 - $21.50/hr

While this is not primarily a technical support position, Starforge sells enthusiast gaming PCs and ... Respond to customer inquiries regarding orders, shipping, billing, returns, exchanges, and account ...

OTK Network

Customer Support Representative

Austin, TX · On-site

$18.50 - $19.50/hr

While this is not primarily a technical support position, Starforge sells enthusiast gaming PCs and ... Respond to customer inquiries regarding orders, shipping, billing, returns, exchanges, and account ...

OTK Network

Customer Support Representative

Austin, TX · On-site

$18.50 - $19.50/hr

While this is not primarily a technical support position, Starforge sells enthusiast gaming PCs and ... Respond to customer inquiries regarding orders, shipping, billing, returns, exchanges, and account ...

Sync.com, Inc

Technical Customer Support

Dallas, TX · On-site +1

... on game changing projects. You will help define what the future of work looks like. Most ... Provide exceptional technical support to customers using our cloud storage and file sharing ...

Applied Systems, Inc.

Manager, Customer Support

Dallas, TX · On-site +1

$75K - $105K/yr

With 40+ years of experience in the Insurtech game, we're not just redefining what's achievable; w ... Position Overview We're seeking a Manager to join our Customer Support team in a remote role.

Applied Systems, Inc.

Manager, Customer Support

Dallas, TX · On-site +1

$75K - $105K/yr

With 40+ years of experience in the Insurtech game, we're not just redefining what's achievable; w ... Position Overview We're seeking a Manager to join our Customer Support team in a remote role.

Etech

Be Seen First

Customer Support Specialist, Chat and Email | 5k Sign on Bonus

Dallas, TX · On-site

$20 - $23/hr

Etech Global Services is hiring Customer Support Specialists in Dallas to support a fast growing ... Prior support, moderation, gaming, fintech, or crypto experience is a plus, not a * requirement ...

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Game Customer Support information

What is a game customer support?

A Game Customer Support job involves assisting players with issues related to a game, such as technical problems, account inquiries, or gameplay questions. Support agents communicate through various channels like chat, email, or phone to resolve concerns promptly. They also gather feedback, report bugs, and ensure a positive player experience. Strong communication skills, patience, and knowledge of the game are essential for success in this role.

What are the typical daily responsibilities of a game customer support?

As a Game Customer Support representative, your daily tasks usually include responding to player inquiries via chat, email, or forums, troubleshooting technical issues, and escalating more complex problems to specialized teams. You may also document player feedback, update support resources, and assist with account or payment issues. Collaboration with other departments, such as development or community management, is common to ensure accurate solutions and continuous improvement of the gaming experience. This role often involves a blend of routine support tasks and dynamic problem-solving, making every day unique.

What are the key skills and qualifications needed to thrive in game customer support?

To thrive as a Game Customer Support professional, you need strong problem-solving abilities, excellent verbal and written communication skills, and a solid understanding of gaming platforms. Familiarity with customer service software (such as Zendesk or Freshdesk), ticketing systems, and knowledge base tools is often required. Patience, teamwork, and a passion for gaming help candidates excel in interacting with both customers and colleagues. These skills ensure prompt, effective assistance and contribute to a positive gaming experience for users.

What are popular job titles related to Game Customer Support jobs in Texas?

For Game Customer Support jobs in Texas, the most frequently searched job titles are:

What job categories do people searching Game Customer Support jobs in Texas look for?

The top searched job categories for Game Customer Support jobs in Texas are:

Game Customer Support jobs near you
Infographic showing various Game Customer Support job openings in Texas as of August 2026, with employment types broken down into 1% As Needed, 76% Full Time, 19% Part Time, and 4% Contract. Highlights an 89% Physical, 3% Hybrid, and 8% Remote job distribution.

Customer Support Representative

OTK Network

Austin, TX • On-site

$15.75 - $21.50/hr

Other

Medical, Dental, Vision, Life, Retirement, PTO

Posted 7 days ago

Job description

About the Job:
Starforge Systems is looking for a Customer Support Representative to provide friendly, responsive support to our customers throughout their order and ownership experience. You'll help customers with order questions, shipping and delivery updates, account issues, returns, billing questions, and general product information.
Most customer communication is handled through email. You must be able to write clearly and warmly, stay organized across many open conversations, and follow company policy and best practices in each interaction.
While this is not primarily a technical support position, Starforge sells enthusiast gaming PCs and related hardware. You should have enough familiarity with PC hardware to answer general product-related questions.
Job Duties:

  • Respond to customer inquiries regarding orders, shipping, billing, returns, exchanges, and account questions
  • Communicate with customers primarily through email
  • Ask clarifying questions to understand what a customer needs
  • Look up order status, shipping details, account information, and payment records to answer customer questions accurately
  • Guide customers through routine processes such as placing or modifying an order, initiating a return or exchange, updating account information, or resolving a billing discrepancy
  • Escalate urgent, unusual, or unresolved issues with a clear summary of the situation and any work already completed
  • Provide general information about PC hardware and Starforge products and help customers identify when a question requires assistance from Technical Support
  • Document customer interactions, issues, and resolutions thoroughly within the ticketing system
  • Collaborated with other team members
  • Stay current on products, policies, promotions, and internal support procedures
  • Perform other related duties as assigned
Required Skills/Abilities:
  • Strong written communication skills, including the ability to provide complete, friendly, and easy-to-follow answers without sounding scripted or curt
  • Ability to communicate effectively and patiently with customers of varying moods, needs, and levels of familiarity with our products
  • Strong organizational skills and the ability to manage multiple open conversations at once
  • Sound judgment in knowing when to resolve an issue directly versus when to escalate it
  • Comfort learning and navigating a ticketing system, order-management system, and other internal tools
  • Excellent attention to detail and ticket-documentation habits
  • Working knowledge of or ability and willingness to learn the basics of PC hardware, gaming PCs, and Starforge's product lineup
Education and Experience:
  • High school diploma or equivalent required
  • Experience with ticketing systems, live chat, or email-based customer support
  • General familiarity with desktop PCs, PC gaming, or consumer computer hardware
Physical Demands:
  • Ability to remain seated and work at a computer for the duration of the workday
  • Ability to use a keyboard, mouse, headset, and computer monitor throughout the workday
Employee Benefits:
  • Company-paid medical, dental, vision, disability, and life insurance
  • 401k plan with match
  • Company-paid wellness plan
  • Competitive vacation and sick time
  • PC discounts

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