ZipRecruiter

Log In

1

Game Support Specialist Jobs (NOW HIRING)

Oaklawn

Youth Support Specialist

Mishawaka, IN · On-site

$17.04/hr

Youth Support Specialist Are you looking for a rewarding part-time job on evenings and weekends? We ... Participate in inside sports and games in the main gym * Engage youth in arts and crafts * Support ...

Oaklawn

Youth Support Specialist

Mishawaka, IN · On-site

$17.04/hr

Youth Support Specialist Are you looking for a rewarding part-time job on evenings and weekends? We ... Participate in inside sports and games in the main gym * Engage youth in arts and crafts * Support ...

Infojini Inc

Support Specialist

Las Vegas, NV · On-site

Support Specialist Duration: 3+ months Location: Las Vegas, NV Description: Provide support ... Must have a Nevada gaming card or be able to obtain a card prior to start of assignment. Additional ...

Infojini Inc

Support Specialist

Las Vegas, NV · On-site

Support Specialist Location: Las Vegas, NV Duration: 3+ months Client: Direct Client Description ... Must have a Nevada gaming card or be able to obtain a card prior to start of assignment. Additional ...

Approvely

Payments Product Support Specialist This is a remote position ... About Approvely Approvely is a fast-growing payment processing platform serving the online gaming ...

Approvely

Payments Product Support Specialist This is a remote position ... About Approvely Approvely is a fast-growing payment processing platform serving the online gaming ...

next page

Showing results 1-20

All JobsTechnology JobsGame JobsGame Developer JobsGame Support Specialist Jobs

Game Support Specialist information

See salary details

$12

$24

$45

How much do game support specialist jobs pay per hour?

As of Aug 26, 2026, the average hourly pay for game support specialist in the United States is $24.71, according to ZipRecruiter salary data. Most workers in this role earn between $18.03 and $28.37 per hour, depending on experience, location, and employer.

What does a game support specialist do?

A Game Support Specialist assists players by resolving technical issues, answering gameplay questions, and providing customer service for video games. They act as a bridge between the gaming company and its community, addressing concerns via email, chat, or forums. Their responsibilities often include troubleshooting bugs, managing user accounts, and ensuring players have a positive gaming experience. Additionally, they may gather feedback and report recurring issues to development teams for further improvement.

What are the key skills and qualifications needed to thrive as a game support specialist, and why are they important?

To thrive as a Game Support Specialist, you need strong troubleshooting abilities, familiarity with gaming platforms, and a background in customer service, often supported by a relevant degree or experience. Proficiency with ticketing systems, live chat tools, CRM software, and knowledge of in-game mechanics are typically required. Excellent communication, patience, and problem-solving skills help you connect with players and resolve issues efficiently. These skills are vital to ensure a positive player experience, maintain customer satisfaction, and support the game's community.

What are some common challenges faced by game support specialists and how can they be addressed?

Game Support Specialists often encounter challenges such as handling a high volume of player inquiries, managing difficult or upset customers, and staying updated with frequent game updates or patches. To address these, it's important to develop strong communication and problem-solving skills, maintain patience and empathy, and regularly review internal resources and training materials. Collaborating closely with the development and QA teams can also help in resolving technical issues more efficiently and keeping support documentation current.

What is the difference between Game Support Specialist vs Customer Support Representative?

AspectGame Support SpecialistCustomer Support Representative
Required CredentialsKnowledge of gaming platforms, troubleshooting skills, communication skillsGeneral customer service skills, communication skills, problem-solving
Work EnvironmentGaming companies, tech support teams, online platformsVarious industries including retail, telecom, tech
Employer & Industry UsagePrimarily in gaming and entertainment sectorsAcross multiple industries including retail, finance, tech
Common Search & Comparison IntentUnderstanding roles in gaming supportGeneral customer service roles

Game Support Specialists focus on assisting gamers with technical issues related to gaming platforms, requiring gaming knowledge and troubleshooting skills. Customer Support Representatives handle a broader range of customer inquiries across various industries. While both roles involve communication and problem-solving, Game Support Specialists are specialized in gaming environments, making their skills more tailored to gaming-specific issues.

More about Game Support Specialist jobs

What cities are hiring for Game Support Specialist jobs?

Cities with the most Game Support Specialist job openings:

What are the most commonly searched types of Game Support Specialist jobs?

The most popular types of Game Support Specialist jobs are:

What states have the most Game Support Specialist jobs?

States with the most job openings for Game Support Specialist jobs include:

What job categories do people searching Game Support Specialist jobs look for?

The top searched job categories for Game Support Specialist jobs are:

Game Support Specialist jobs near you
Infographic showing various Game Support Specialist job openings in the United States as of August 2026, with employment types broken down into 1% As Needed, 73% Full Time, 21% Part Time, and 5% Contract. Highlights an 88% Physical, 2% Hybrid, and 10% Remote job distribution, with an average salary of $51,399 per year, or $24.7 per hour.

Simplified Chinese Player Support Specialist

El Segundo, CA • On-site

Nexon America Inc
PC Games • 201 - 500 employees
Learn more about Nexon America Incexternal

$24 - $29/hr

Per diem

Re-posted 24 days ago

Job description

Job Description
About Nexon
Nexon America is a branch of Nexon Co., Ltd., a global video game publisher and leading developer of online virtual worlds for PCs, consoles, and mobile devices. Nexon proudly offers celebrated franchises like MapleStory and Mabinogi that have been enjoyed by millions of players for over two decades. When we founded our Nexon America branch in 2006, we made it our goal to bring those unique games to western players using a player-first approach. We achieve that goal by applying our team's outstanding free-to-play expertise and live game support to every decision, every day.
But we're committed to more than our games! Here at Nexon America, we're all about open communication, diversity, mutual respect, and collaboration, so we can bring out the best in each other. Nexies find support, friendship, and career growth all in one place! And because we know a healthy work-life balance is the key to happiness, Nexies also enjoy flexible hours, a hybrid work model, and extra perks like food trucks, happy hours, and team events. It's why we've earned the Great Place to Work certification for 6 years running!
We're looking to expand our team with passionate individuals who want to learn, play, and grow with us. Ready for a new challenge?
Summary of Position
The Simplified Chinese Player Support Specialist is responsible for addressing escalated T2 tickets and making decisions on disputed accounts. This specialized role focuses on delivering native-level Simplified Chinese language support, serving as a dedicated resource for Simplified Chinese-speaking MapleStory players and ensuring culturally informed, accurate communication. As an advocate for our player base, the Player Support Specialist will also report game issues and feedback to the Production Team to maintain high levels of player satisfaction.
We are currently working in the office 2-3x a week in a hybrid work model.
Job Responsibilities
  • Maintain competency and understanding of all tickets for their assigned projects/titles. Accurately, quickly, and efficiently provide answers to player issues across multiple support channels based on Nexon America's company policy
  • Coordinate with internal and outside partners on various in-game issues, updates, etc. to ensure that we maintain a high level of customer satisfaction. Identify patterns or common issues players are reporting using data and player feedback to suggest feature updates, player compensation, or issue resolution to Production
  • Create and maintain Simplified Chinese translations of internal and external documentation, including support articles, FAQs, and player-facing communications, ensuring accuracy and consistency across existing and new materials
  • Review outsource-handled tickets to ensure our agents follow the proper procedures. If there is an issue, assess if it is due to the process itself (and revise if needed) or forward the ticket to the OS Leads for further review
  • Test existing live game operation tools and request new tool features or updates to Production as needed
  • Work with the InfoSec Team to investigate banned accounts for hacking, botting, real money trading, etc.

Work Experience
  • 1+ year of game industry Player Support experience (required)
  • 1 + year of handling escalated tickets (T2 and above)

Education, Professional Training, Technical Training or Certification
  • College degree or equivalent game-related work experience preferred

Knowledge/Skills
  • Native-level fluency in Simplified Chinese with strong English proficiency (required)
  • Good communication skills
  • Excellent writing skills
  • Good typing skills
  • Proficient with Microsoft Office (Word, Excel)
  • Proficient with GSuite products
  • Customer Relationship Management tool experience required (Zendesk)
  • JIRA, Confluence experience preferred
  • Experience using Tableau or other data visualization tools is preferred
  • MapleStory game knowledge preferred

Management has the right to add or change duties and job requirements at any time.
Nexon is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, gender expression, national origin, protected veteran status, or any other basis protected by applicable law and will not be discriminated against on the basis of disability.
Compensation Description for Pay Transparency (hourly)
The base salary range for this position in El Segundo, CA is $24.00 - $29.00 hourly.
Our salary ranges are determined by market data based on position and level. The range displayed on each job posting reflects the minimum and maximum salaries for that position. An individual's pay is determined by factors including, but not limited to, a candidate's qualifications, skills, experiences, relevant education or training, and location.
Base pay is one part of the Total Rewards package that is provided to compensate and recognize employees for their work. This role may be eligible for additional discretionary bonuses/incentives, however the salary range listed in this job posting reflects the base salary only.
Beware of Recruitment Scams
We have been made aware of fraudulent recruitment activities by individuals falsely claiming to represent Nexon America. Our recruiters will only contact you from official company email addresses ending in @nexon.com and will follow a formal interview process. We will never request for payment or personal financial information such as photos of government-issued identification during the recruitment process or offer a job without a formal interview process. If you receive suspicious email, we advise you to mark the email as junk or spam, so your email provider will block future messages from the sender.

Apply