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Day Gaming Customer Support Jobs (NOW HIRING)

Pulse Games

Head of Customer Support

Atlanta, GA · On-site

About Pulse Games We create mobile games that are fun, visually engaging, and built around exciting ... day. We are looking for a Head of Customer Support to join our team. You'll be responsible for ...

Pulse Games

Head of Customer Support

New York, NY · On-site

About Pulse Games We create mobile games that are fun, visually engaging, and built around exciting ... day. We are looking for a Head of Customer Support to join our team. You'll be responsible for ...

Pulse Games

Head of Customer Support

New York, NY · On-site

About Pulse Games We create mobile games that are fun, visually engaging, and built around exciting ... day. We are looking for a Head of Customer Support to join our team. You'll be responsible for ...

Pulse Games

Head of Customer Support

Seattle, WA · On-site

About Pulse Games We create mobile games that are fun, visually engaging, and built around exciting ... day. We are looking for a Head of Customer Support to join our team. You'll be responsible for ...

bet365

CRM Lead, Gaming

Denver, CO · Hybrid

$75K - $105K/yr

As CRM Lead, Gaming you will be responsible for developing and implementing CRM strategies to drive ... Leading the monitoring and evaluation of campaigns through the support of CRM Analytics team ...

Triumph Arcade, Inc

Customer Support Agent

$21/hr

As a Customer Support Agent at Triumph, you'll be the front line for the hundreds of thousands of ... Troubleshoot issues related to games, payments, and in-app features for Rips and Triumph Arcade.

krg technology inc

Customer Support

Saint Paul, MN · On-site

$17.25 - $22/hr

Customer Support Duration : Full Time Location : St Paul, MN Excellent written and verbal ... day) call center experience Experience with live chat and internet response system (email)

Base Power Company

Customer Support

Austin, TX

$16.75 - $21.50/hr

... delivering unparalleled support, working directly with customers to provide a world-class ... Every day brings a new challenge, balancing high ownership and accountability with constant ...

BasePower

Customer Support

Austin, TX

$16.75 - $21.50/hr

... delivering unparalleled support, working directly with customers to provide a world-class ... Every day brings a new challenge, balancing high ownership and accountability with constant ...

Mosquito Joe

Customer Support Specialist

Chattanooga, TN · On-site

$15 - $20/hr

... game. You'll be our customers' first point of contact and responsible for delivering a best-in-class customer support experience. • Subject Matter Expert. You'll learn the proper guidelines for ...

neptune technologies

Customer Support Specialist

Altoona, PA · Hybrid

$17.75 - $23.75/hr

The Customer Support Specialist reports directly to the Customer Support Manager and plays an ... Position is hybrid onsite work week - 3 days in the office. There is no full time remote for this ...

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How much do day gaming customer support jobs pay per hour?

As of Jun 16, 2026, the average hourly pay for day gaming customer support in the United States is $23.17, according to ZipRecruiter salary data. Most workers in this role earn between $12.02 and $26.44 per hour, depending on experience, location, and employer.
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Day Gaming Customer Support jobs near you

Head of Customer Support

Pulse Games

Atlanta, GA • On-site

Full-time

Posted 16 days ago

Job description

About Pulse Games

We create mobile games that are fun, visually engaging, and built around exciting challenges. Our games challenge players with fast-paced, strategy-driven gameplay. Everything we create starts with our team, collaborating, learning, and challenging each other to do better every day.

We are looking for a Head of Customer Support to join our team. You'll be responsible for building and leading our global player support operations, ensuring that our players enjoy a seamless, reliable, and trustworthy experience in our games. This position is central to shaping our customer support strategy, structure, and culture from resolving player issues to ensuring trust and safety.

What You'll Do

  • Build and scale a world-class customer support organization
  • Define and execute support strategy across all player touchpoints, ensuring consistency and quality
  • Implement tools, automation, and processes to improve efficiency, scalability, and self-service options
  • Track and optimize KPIs to drive continuous improvement
  • Oversee sensitive cases such as payments, fraud, and responsible gaming, ensuring compliance with regulatory standards
  • Collaborate closely with product team to deliver safe and engaging player experiences
  • Represent the player's voice and make sure their perspective informs both product and operational decisions

What We're Looking For

  • 7+ years in customer support / customer experience in mobile game industry, including at least 3 years in a leadership role
  • Proven experience in scaling support operations in mobile games
  • Deep familiarity with support tools 
  • Strong analytical mindset; comfortable using data to make decisions and drive improvements
  • Excellent leadership and people management skills
  • Strong communication and collaboration skills across departments
  • Must be based in the United States 

We respect your privacy and will treat your data confidential as part of the recruitment process. If you'd like more details, please read our Privacy Policy:

https://www.pulsegames.org/candidate-privacy-policy/

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