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Online Gaming Customer Service Jobs (NOW HIRING)

bet365

Gaming CRM Ops Associate

Denver, CO · Hybrid

Company Description We're one of the world's leading online gambling companies, revolutionizing the ... As Gaming CRM Associate you will be responsible for the day-to-day execution of CRM promotional ...

bet365

Gaming CRM Ops Associate

Denver, CO · On-site

$50K - $60K/yr

Company Description At bet365, we're one of the world's leading online gambling companies ... As Gaming CRM Associate you will be responsible for the day-to-day execution of CRM promotional ...

Evolution

Team Manager (Online Gaming)

Southfield, MI · On-site

We thrive on remaining an award-winning digital powerhouse of entertainment products and services ... Evolution Live, NetEnt, Red Tiger, Ezugi, Big Time Gaming, Nolimit City and DigiWheel. Evolution is ...

bet365

CRM Lead, Gaming

Denver, CO · On-site

$75K - $105K/yr

Company Description We're one of the world's leading online gambling companies, revolutionising the ... As CRM Lead, Gaming you will be responsible for developing and implementing CRM strategies to drive ...

bet365

CRM Lead, Gaming

Denver, CO · On-site

$75K - $105K/yr

Company Description We're one of the world's leading online gambling companies, revolutionising the ... As CRM Lead, Gaming you will be responsible for developing and implementing CRM strategies to drive ...

Evolution

Team Manager (Online Gaming)

Southfield, MI · On-site

We thrive on remaining an award-winning digital powerhouse of entertainment products and services ... Evolution Live, NetEnt, Red Tiger, Ezugi, Big Time Gaming, Nolimit City and DigiWheel. Evolution is ...

Penn Interactive

VIP Host

Cherry Hill, NJ · On-site

$58K - $65K/yr

Proven experience in online gaming, customer service, concierge, luxury telemarketing or other account management. * Excellent computer skills with an emphasis on Excel, excellent communication ...

Penn Interactive

VIP Host

Philadelphia, PA · On-site

$50K - $55K/yr

Proven experience in online gaming, customer service, concierge, luxury telemarketing or other account management. * Excellent computer skills with an emphasis on Excel, excellent communication ...

Penn Interactive

VIP Host

$50K - $55K/yr

Proven experience in online gaming, customer service, concierge, luxury telemarketing or other account management. * Excellent computer skills with an emphasis on Excel, excellent communication ...

Ocean Casino Resort

$21/hr

Knowledgeable in online gaming products and how customers interact with said products * Possess excellent customer service skills * Actively monitor and complete incoming phone calls, emails and ...

New

Penn Interactive

VIP Host

Philadelphia, PA · Remote

Proven experience in online gaming, customer service, concierge, luxury telemarketing or other account management. * Excellent computer skills with an emphasis on Excel, excellent communication ...

Penn Interactive

VIP Host

Cherry Hill, NJ · Remote

Proven experience in online gaming, customer service, concierge, luxury telemarketing or other account management. * Excellent computer skills with an emphasis on Excel, excellent communication ...

bet365

Gaming CRM Ops Associate

Denver, CO · Hybrid

$50K - $60K/yr

Company Description At bet365, we're one of the world's leading online gambling companies ... As Gaming CRM Associate you willbe responsible for the day-to-day execution of CRM promotional ...

GBG Plc

Sales Executive, Gaming

Atlanta, GA · On-site

$80 - $110/hr

... across online gaming and sports betting worldwide. We help customers navigate complex regulatory environments, mitigate fraud, verify identity with confidence, and deliver secure, trusted player ...

GBG

Sales Executive, Gaming (3990)

Atlanta, GA · On-site

... across online gaming and sports betting worldwide. We help customers navigate complex regulatory environments, mitigate fraud, verify identity with confidence, and deliver secure, trusted player ...

GBG

Sales Executive, Gaming (3990)

Manchester, NH · On-site

... across online gaming and sports betting worldwide. We help customers navigate complex regulatory environments, mitigate fraud, verify identity with confidence, and deliver secure, trusted player ...

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Online Gaming Customer Service information

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How much do online gaming customer service jobs pay per hour?

As of Sep 5, 2026, the average hourly pay for online gaming customer service in the United States is $18.80, according to ZipRecruiter salary data. Most workers in this role earn between $15.38 and $20.91 per hour, depending on experience, location, and employer.

What is an online gaming customer service representative?

Online gaming customer service representatives are professionals who assist players with questions, technical issues, account management, and in-game problems related to online video games. They communicate with gamers through live chat, email, or phone to resolve concerns, explain game features, and ensure a positive gaming experience. These representatives also help enforce community guidelines and escalate complex issues to specialized support teams when necessary.

What are the key skills and qualifications needed to thrive as an online gaming customer service representative?

To thrive as an Online Gaming Customer Service representative, you need strong communication skills, problem-solving abilities, and a good understanding of gaming platforms, often supported by a high school diploma or equivalent. Familiarity with customer relationship management (CRM) systems, live chat software, and ticketing tools is typically required. Patience, empathy, and the ability to remain calm under pressure are standout soft skills in this position. These skills ensure effective support, enhance player satisfaction, and help maintain a positive gaming community.

What are some common challenges faced by online gaming customer service representatives, and how can they be managed?

Online Gaming Customer Service representatives often encounter challenges such as handling high volumes of support tickets, managing frustrated or upset players, and staying up to date with frequent game updates and policies. Successfully navigating these challenges involves developing strong communication skills, maintaining patience and empathy, and leveraging internal knowledge bases or escalation procedures when necessary. Collaborating closely with technical support teams and game moderators also helps to resolve complex issues more efficiently while ensuring a positive player experience.

What is the difference between Online Gaming Customer Service vs Technical Support Specialist?

AspectOnline Gaming Customer ServiceTechnical Support Specialist
Required CredentialsHigh school diploma or equivalent; gaming industry knowledgeTechnical certifications or IT-related degrees
Work EnvironmentCustomer service centers, remote support, gaming companiesIT departments, tech companies, remote or on-site
Employer & Industry UsageGaming industry, online platformsTechnology, software, hardware sectors
Common Search & ComparisonCustomer support roles in gamingTechnical troubleshooting roles

Online Gaming Customer Service focuses on assisting players with account issues, gameplay questions, and general support within the gaming industry. Technical Support Specialists handle technical problems related to hardware, software, or network issues, often requiring more technical skills. While both roles involve troubleshooting and customer interaction, their core responsibilities and required skills differ significantly.

More about Online Gaming Customer Service jobs

What cities are hiring for Online Gaming Customer Service jobs?

Cities with the most Online Gaming Customer Service job openings:

What are the most commonly searched types of Gaming Customer Service jobs?

The most popular types of Gaming Customer Service jobs are:

What states have the most Online Gaming Customer Service jobs?

States with the most job openings for Online Gaming Customer Service jobs include:

What job categories do people searching Online Gaming Customer Service jobs look for?

The top searched job categories for Online Gaming Customer Service jobs are:

Online Gaming Customer Service jobs near you
Infographic showing various Online Gaming Customer Service job openings in the United States as of August 2026, with employment types broken down into 1% As Needed, 77% Full Time, 19% Part Time, and 3% Contract. Highlights an 92% Physical, 1% Hybrid, and 7% Remote job distribution, with an average salary of $39,098 per year, or $18.8 per hour.

Gaming CRM Ops Associate

bet365

Denver, CO • Hybrid

Full-time

Re-posted 7 days ago

Bet365 rating

8.9

Company rating: 8.9 out of 10

Based on 14 frontline employees who took The Breakroom Quiz

2nd of 15 rated gambling companies

Job description

Company Description

We’re one of the world’s leading online gambling companies, revolutionizing the industry since 2000. Founded by Denise Coates CBE, we now employ over 10,000 people and serve over 120 million customers in 26 languages.

We empower our employees to push boundaries and explore new ideas, cultivating a culture that celebrates and rewards creativity. This offers employees a wealth of growth opportunities, giving them the opportunity to make a real impact in the world of online gambling and gaming. As a forward-thinking company, we’re breaking new ground in software innovation too, redefining what’s possible for our global worldwide.

Our focus on In-Play betting has solidified our market-leading position, featuring more than 1.38 million In-Play sporting events a year. With over 750 concurrent sporting fixtures at peak and more live sports streamed than anyone else in Europe (750,000), we handle over 6 million HTTP requests daily and process more than 1.5 million bets per hour at peak.

Job Description

As Gaming CRM Associate you will be responsible for the day-to-day execution of CRM promotional & lifecycle campaigns across the USA and Canada for our Spanish speaking customers.

You will support the team in daily tasks such as creating communications, offer pages, testing and executing Gaming CRM campaigns.

You will deliver promotional campaigns ensuring localized, industry and marketing-focused best practices are applied while adhering to all relevant regulatory and marketing standards. You will prioritize the customer experience and deliver top of the line customer journeys driving retention and loyalty of bet365 users.

This role is eligible for inclusion in the Company’s hybrid working from home policy.

The salary range for this position is between $50,000 and $60,000 annually.

Qualifications
  • Experience working in a CRM or marketing related role preferred
  • Excellent organization, prioritization skills with an outstanding attention to detail and the ability to work in a high-pressure, fast-paced environment.
  • Passion for casino games and a good understanding of online casino betting mechanics and promotions.
  • Working knowledge of Content Management Systems, including Contentful, customer engagement platforms such as Braze, customer data platforms such as Optimove and work management systems such as Monday.com.
  • Fluent proficiency in verbal and written English and Spanish for a fast-paced environment including the ability to proofread a diverse range on content.

Additional Information
  • Building, testing and sending a variety of CRM campaigns across multiple channels (email, in-app messages, push notifications).
  • Building and maintaining offer content using a Content Management System.
  • Ensuring all content adheres to quality standards, regulation and brand guidelines.
  • Proofreading all content prior to publication, ensuring all content is accurate and meets a high standard.
  • Collaborating closely with stakeholders to meet the needs of the department and the Company.

bet365 provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws.

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