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Online Gaming Customer Service Jobs (NOW HIRING)

bet365

Gaming CRM Ops Associate

Denver, CO · Hybrid

Company Description At bet365, we're one of the world's leading online gambling companies ... As Gaming CRM Associate you will be responsible for the day-to-day execution of CRM promotional ...

bet365

Gaming CRM Ops Associate

Denver, CO · On-site

$50K - $60K/yr

Company Description At bet365, we're one of the world's leading online gambling companies ... As Gaming CRM Associate you will be responsible for the day-to-day execution of CRM promotional ...

Evolution

Team Manager (Online Gaming)

Southfield, MI · On-site

We thrive on remaining an award-winning digital powerhouse of entertainment products and services ... Evolution Live, NetEnt, Red Tiger, Ezugi, Big Time Gaming, Nolimit City and DigiWheel. Evolution is ...

Penn Interactive

VIP Host

Cherry Hill, NJ · On-site

$58K - $65K/yr

Proven experience in online gaming, customer service, concierge, luxury telemarketing or other account management. * Excellent computer skills with an emphasis on Excel, excellent communication ...

bet365

CRM Lead, Gaming

Denver, CO · Hybrid

$75K - $105K/yr

Company Description We're one of the world's leading online gambling companies, revolutionising the ... As CRM Lead, Gaming you will be responsible for developing and implementing CRM strategies to drive ...

bet365

CRM Lead, Gaming

Denver, CO · On-site

$75K - $105K/yr

Company Description We're one of the world's leading online gambling companies, revolutionising the ... As CRM Lead, Gaming you will be responsible for developing and implementing CRM strategies to drive ...

Evolution

Team Manager (Online Gaming)

Southfield, MI · On-site

We thrive on remaining an award-winning digital powerhouse of entertainment products and services ... Evolution Live, NetEnt, Red Tiger, Ezugi, Big Time Gaming, Nolimit City and DigiWheel. Evolution is ...

Penn Interactive

VIP Host

Philadelphia, PA · On-site

$50K - $55K/yr

Proven experience in online gaming, customer service, concierge, luxury telemarketing or other account management. * Excellent computer skills with an emphasis on Excel, excellent communication ...

Penn Interactive

VIP Host

$50K - $55K/yr

Proven experience in online gaming, customer service, concierge, luxury telemarketing or other account management. * Excellent computer skills with an emphasis on Excel, excellent communication ...

Penn Interactive

VIP Host

Cherry Hill, NJ · Remote

Proven experience in online gaming, customer service, concierge, luxury telemarketing or other account management. * Excellent computer skills with an emphasis on Excel, excellent communication ...

Penn Interactive

VIP Host

Philadelphia, PA · Remote

Proven experience in online gaming, customer service, concierge, luxury telemarketing or other account management. * Excellent computer skills with an emphasis on Excel, excellent communication ...

Penn Interactive

VIP Host

OR · Remote

Proven experience in online gaming, customer service, concierge, luxury telemarketing or other account management. * Excellent computer skills with an emphasis on Excel, excellent communication ...

bet365

Gaming CRM Ops Associate

Denver, CO · Hybrid

$50K - $60K/yr

Company Description At bet365, we're one of the world's leading online gambling companies ... As Gaming CRM Associate you willbe responsible for the day-to-day execution of CRM promotional ...

bet365

Gaming CRM Ops Associate

Denver, CO · Hybrid

$50K - $60K/yr

Company Description At bet365, we're one of the world's leading online gambling companies ... As Gaming CRM Associate you willbe responsible for the day-to-day execution of CRM promotional ...

GBG

Sales Executive, Gaming (3990)

Atlanta, GA · On-site

... across online gaming and sports betting worldwide. We help customers navigate complex regulatory environments, mitigate fraud, verify identity with confidence, and deliver secure, trusted player ...

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All JobsOnline Gaming Customer Service Jobs

Online Gaming Customer Service information

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How much do online gaming customer service jobs pay per hour?

As of Aug 13, 2026, the average hourly pay for online gaming customer service in the United States is $18.80, according to ZipRecruiter salary data. Most workers in this role earn between $15.38 and $20.91 per hour, depending on experience, location, and employer.

What are the key skills and qualifications needed to thrive as an online gaming customer service representative?

To thrive as an Online Gaming Customer Service representative, you need strong communication skills, problem-solving abilities, and a good understanding of gaming platforms, often supported by a high school diploma or equivalent. Familiarity with customer relationship management (CRM) systems, live chat software, and ticketing tools is typically required. Patience, empathy, and the ability to remain calm under pressure are standout soft skills in this position. These skills ensure effective support, enhance player satisfaction, and help maintain a positive gaming community.

What is the difference between Online Gaming Customer Service vs Technical Support Specialist?

AspectOnline Gaming Customer ServiceTechnical Support Specialist
Required CredentialsHigh school diploma or equivalent; gaming industry knowledgeTechnical certifications or IT-related degrees
Work EnvironmentCustomer service centers, remote support, gaming companiesIT departments, tech companies, remote or on-site
Employer & Industry UsageGaming industry, online platformsTechnology, software, hardware sectors
Common Search & ComparisonCustomer support roles in gamingTechnical troubleshooting roles

Online Gaming Customer Service focuses on assisting players with account issues, gameplay questions, and general support within the gaming industry. Technical Support Specialists handle technical problems related to hardware, software, or network issues, often requiring more technical skills. While both roles involve troubleshooting and customer interaction, their core responsibilities and required skills differ significantly.

What are some common challenges faced by online gaming customer service representatives, and how can they be managed?

Online Gaming Customer Service representatives often encounter challenges such as handling high volumes of support tickets, managing frustrated or upset players, and staying up to date with frequent game updates and policies. Successfully navigating these challenges involves developing strong communication skills, maintaining patience and empathy, and leveraging internal knowledge bases or escalation procedures when necessary. Collaborating closely with technical support teams and game moderators also helps to resolve complex issues more efficiently while ensuring a positive player experience.

What is an online gaming customer service representative?

Online gaming customer service representatives are professionals who assist players with questions, technical issues, account management, and in-game problems related to online video games. They communicate with gamers through live chat, email, or phone to resolve concerns, explain game features, and ensure a positive gaming experience. These representatives also help enforce community guidelines and escalate complex issues to specialized support teams when necessary.

How to become an online gaming customer service representative?

To become an online gaming customer service representative, candidates typically need strong communication skills, familiarity with gaming platforms, and basic technical knowledge. Many employers prefer candidates with previous customer service experience and may require a high school diploma or equivalent; some roles also value certifications in customer support or specific gaming software. Training is often provided by the employer, and the job may involve shift work to support 24/7 gaming environments.
More about Online Gaming Customer Service jobs
What cities are hiring for Online Gaming Customer Service jobs? Cities with the most Online Gaming Customer Service job openings:
What are the most commonly searched types of Gaming Customer Service jobs? The most popular types of Gaming Customer Service jobs are:
What states have the most Online Gaming Customer Service jobs? States with the most job openings for Online Gaming Customer Service jobs include:
What job categories do people searching Online Gaming Customer Service jobs look for? The top searched job categories for Online Gaming Customer Service jobs are:
Online Gaming Customer Service jobs near you
Infographic showing various Online Gaming Customer Service job openings in the United States as of August 2026, with employment types broken down into 1% As Needed, 77% Full Time, 19% Part Time, and 3% Contract. Highlights an 96% Physical, 1% Hybrid, and 3% Remote job distribution, with an average salary of $39,098 per year, or $18.8 per hour.

Floor Supervisor (Online Gaming)

Evolution

Atlantic City, NJ • On-site

$20/hr

Full-time

Medical, Dental, Vision, Life, PTO

Re-posted 22 days ago

Job description

Company Description

World's No.1 online casino is hiring talent! At Evolution, our talent is live, the players are virtual. 

Evolution is a developer and supplier of virtual casino games, since 2006. We evolve the gaming industry by designing and hosting the most streamed, interactive casino tables and slots in the world. Every day, thousands play with real money, from their mobile devices, on one of our 50+ games.

Celebrating 15 years of presenting games in 15 languages, Evolution is momentously thriving beyond our 10 studios, 16,000 employees, and 30 countries and cities. Our North American talent broadcasts 24/7 from our studios in Atlantic City, New Jersey, Southfield, Michigan, Philadelphia, Pennsylvania, and Vancouver, Canada.

At Evolution, everyone is a winner! Embracing diversity by hiring personalities across any ethnicity, gender expression, and religion, Evolution is a global enterprise hiring individuals that will elevate our brand.

Job Description

The Floor Supervisor will have complete oversight of the gaming floor during their assigned shift. This individual will be responsible for monitoring the operations of the floor, ensuring tables are running smoothly without error and providing supervisory support to team members.

  • Monitor team performance, ensure KPIs and expectations are met
  • Work with operations to ensure success of team and operations
  • Manage projects and deadlines
  • Manage, supervise, coach and motivate team
  • Time and attendance maintenance of employees
  • Handle employee relations within the team, including disciplinary cases
Qualifications
  • 1 - 2 years of experience as a supervisor or in related field
  • Experience as a game presenter or shuffler preferred but not required
  • Technically proficient
  • High level of organization
  • Ability to work flexible hours
Additional Information

Benefits

  • Competitive Hourly Rate of $20 per hour
  • Paid Time Off
  • Paid Holidays
  • Medical, Dental & Vision Insurance Plans
  • Company Paid Life and AD&D Insurance
  • Commuter Flexible Spending Account (FSA)
  • Nationwide Employee Discount Program
  • Full Training & Growth Opportunities
  • Professional and personal development - for the right person there is opportunity for the role to grow in responsibility

About Us

Evolution is a market-leading developer and provider of products and services for online casino entertainment. Our excellence is driven by over 16,000 EVOlutioneers across 30 markets worldwide, working in product innovation, software development, IT solutions, game hosting and business support. Evolution's dynamic and creative environment creates a unique opportunity for personal and professional growth.

Our integrated business-to-business solutions guarantee that our clients can always provide an unrivalled online entertainment experience to their players globally. We thrive on remaining an award-winning digital powerhouse of entertainment products and services with an ever-expanding line-up of product brands: Evolution Live, NetEnt, Red Tiger, Ezugi, Big Time Gaming, Nolimit City and DigiWheel.

Evolution is a Swedish company founded in 2006 and listed on Nasdaq Nordic (EVO).

Evolution America was established in 2019 for more information on Evolution.com.

All your information will be kept confidential according to EEO guidelines

Job Type: Full-time

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