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Day Gaming Customer Support Jobs (NOW HIRING)

Naturals2Go

Customer Support Specialist

Savannah, GA · On-site

$47K/yr

Customer Support Specialist I (Tier 1) Job Type: Full-Time Location: Savannah - Hybrid Pay: $47,500 ... Our solutions help operators manage payment systems, vending equipment, and day-to-day operations ...

PerkSpot

Customer Support Specialist

Chicago, IL · On-site

$21.10/hr

PerkSpot is searching for a Customer Support Specialist to join our Customer Support team! At ... Providing value doesn't have to wait, from day one we are open to your big ideas. In your first few ...

Stax Connect

Customer Support Specialist

Orlando, FL · On-site

$24/hr

Come be part of a team that's nationally recognized, deeply collaborative, and dedicated to raising the bar for customer experience every single day. As a Customer Support Specialist, your role is ...

Naturals2Go

Customer Support Specialist

Savannah, GA

$47K/yr

Customer Support Specialist I (Tier 1) Job Type: Full-Time Location: Savannah - Hybrid Pay: $47,500 ... Our solutions help operators manage payment systems, vending equipment, and day-to-day operations ...

Stax

Customer Support Specialist

Orlando, FL · On-site

$16.75 - $22.50/hr

Come be part of a team that's nationally recognized, deeply collaborative, and dedicated to raising the bar for customer experience every single day. As a Customer Support Specialist, your role is ...

CPI Security

Customer Support Advisor

Charlotte, NC

$40K - $50K/yr

When you become a Customer Support Advisor at CPI Security, you join an energetic group of people dedicated to making every day safer for our community and our customers. If you're an experienced ...

Crutchfield

Customer Support Specialist

Norton, VA · On-site

$17.34/hr

We're looking for exceptional Customer Support Specialists to join our growing team. If you haven't ... days working remotely within the Commonwealth of Virginia and 3 days working onsite per week. For ...

XOTIC PC

Customer Support Lead & RMA Coordinator

Lincoln, NE · On-site

$16.25 - $20.75/hr

About Us Since 1999, XOTIC PC has been a leader in custom gaming PCs, high-performance laptops, and ... Aflac loss-of-pay coverage * 4-day work week (Mon-Fri, outside peak season) * Unlimited vacation

TeamSoft

Customer Support - Assistant

Somerset, NJ · On-site

$60K/yr

Do you thrive in a fast-paced environment where no two days are exactly the same? If so, we want to hear from you! We are seeking a Customer Support Assistant to join a growing team in Somerset, NJ.

360 Payments

Customer Support Specialist

Tulsa, OK

$16/hr

Customer Support Specialist Location: Tulsa, Oklahoma About Vehlo: We started Vehlo in 2019 with a ... This is not a mega-corporation where you wonder what people are doing all day - every Veep is ...

CPI Security

Customer Support Advisor

Charlotte, NC

$40K - $50K/yr

When you become a Customer Support Advisor at CPI Security, you join an energetic group of people dedicated to making every day safer for our community and our customers. If you're an experienced ...

CPI Security

Customer Support Advisor

Charlotte, NC · On-site

$40K - $50K/yr

When you become a Customer Support Advisor at CPI Security, you join an energetic group of people dedicated to making every day safer for our community and our customers. If you're an experienced ...

Stable.com

Customer Support Specialist

Wilmington, DE

$17.50 - $23.50/hr

Customer Support Specialist As a Customer Support Specialist, you will deliver industry-leading ... Quantify and track day-to-day issues through our issue tracking tools Update our internal ...

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How much do day gaming customer support jobs pay per hour?

As of Jun 16, 2026, the average hourly pay for day gaming customer support in the United States is $23.17, according to ZipRecruiter salary data. Most workers in this role earn between $12.02 and $26.44 per hour, depending on experience, location, and employer.
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Day Gaming Customer Support jobs near you

Customer Support Specialist

Naturals2Go

Savannah, GA • On-site

$47K/yr

Full-time

Medical, Dental, Vision, Life, Retirement, PTO

Posted 23 days ago

Job description

Customer Support Specialist I (Tier 1)
Job Type: Full-Time
Location: Savannah - Hybrid
Pay: $47,500
About Us
We are a growing technology company serving the unattended retail and vending industry. Our solutions help operators manage payment systems, vending equipment, and day-to-day operations more efficiently. We are committed to delivering exceptional customer experiences through responsive support, innovative products, and a collaborative team environment.
We are seeking a Customer Support Specialist I (Tier 1) to join our customer support team. This role serves as the first point of contact for customers experiencing vending machine, payment processing, and equipment-related issues. The ideal candidate is customer-focused, detail-oriented, and skilled at troubleshooting problems while maintaining a professional and positive attitude.
Position Summary
The Customer Support Specialist I is responsible for handling inbound customer calls, text messages, emails, and support tickets. You will provide timely, accurate assistance, resolve common technical and operational issues, and ensure customers receive outstanding service throughout the support process.
Success in this role requires strong communication skills, problem-solving abilities, attention to detail, and a commitment to delivering exceptional customer experiences.
Key Responsibilities
Customer Support
  • Respond promptly to inbound phone calls, text messages, emails, voicemails, and support tickets.
  • Serve as the primary point of contact for customer inquiries and technical support requests.
  • Provide clear communication, professional service, and timely follow-up throughout the resolution process.
  • Set accurate expectations regarding timelines, next steps, and issue resolution.

Troubleshooting & Problem Resolution
  • Diagnose and resolve common customer issues related to:
    • Credit card readers and payment acceptance systems
    • Tap, chip, and swipe payment transactions
    • Device connectivity and communication issues
    • Equipment resets and basic configuration adjustments
    • Coin mechanisms, bill validators, and vending machine functionality
  • Utilize internal knowledge bases, standard operating procedures, and support tools to efficiently resolve issues.
  • Confirm successful resolution with customers and document outcomes thoroughly.

Ticket Management
  • Maintain ownership of support tickets from initial contact through resolution.
  • Accurately document troubleshooting steps, findings, and resolutions within company systems.
  • Prioritize workload to meet service-level expectations and response times.
  • Escalate complex issues to advanced support teams with complete documentation and supporting information.

Documentation & Collaboration
  • Maintain accurate records within Zoho Desk, Zoho CRM, and related systems.
  • Collaborate with Operations, Warehouse, Production, Logistics, and Leadership teams to resolve customer issues.
  • Identify recurring problems and communicate trends to management.
  • Contribute to process improvements and knowledge base development.

Additional Responsibilities
  • perform light technical and mechanical tasks as needed, including replacing parts, locks, wiring components, and basic hardware troubleshooting.
  • Support team initiatives and contribute to a positive, collaborative work environment.

Qualifications
Required
  • 2+ years of customer service, call center, help desk, technical support, or product support experience.
  • Strong verbal and written communication skills.
  • Excellent problem-solving and troubleshooting abilities.
  • Ability to multitask across multiple software systems while maintaining accuracy.
  • Strong organizational skills and attention to detail.
  • Ability to work independently and manage competing priorities.

Preferred
  • Experience in technical support, product support, or SaaS support environments.
  • Familiarity with vending equipment, unattended retail technology, or payment processing systems.
  • Experience using CRM or ticketing platforms such as Zoho Desk, Zendesk, Salesforce, or similar systems.
  • Basic mechanical or technical troubleshooting experience.

Skills
  • Customer Service
  • Technical Troubleshooting
  • Call Center Support
  • Ticket Management
  • Problem Solving
  • Documentation
  • Time Management
  • Communication
  • CRM Systems
  • Microsoft Office / Google Workspace

Benefits
We offer a competitive benefits package, including:
  • Competitive pay
  • Health, dental, and vision insurance
  • Paid time off (PTO)
  • Paid holidays
  • 401(k) with company match
  • Life insurance
  • Employee assistance program (EAP)
  • Ongoing training and professional development
  • Career growth opportunities
  • Supportive and collaborative team environment

Work Environment
This position primarily operates in an office and customer support environment and requires frequent communication by phone, email, text, and ticketing systems. Occasional hands-on equipment troubleshooting may be required.
Equal Opportunity Employer
We are an Equal Opportunity Employer and value diversity in our workplace. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status, or any other characteristic

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