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On Call Gaming Customer Support Jobs (NOW HIRING)

BettingJobs

Customer Support Agent

Jersey City, NJ

$19.50 - $26/hr

Support players with account-related questions including registration, verification (KYC), deposits, withdrawals, and gameplay issues. * Guide customers through processes in a compliant manner ...

Pronet Gaming

$14.50 - $18.50/hr

ABOUT PRONET GAMING Gaming operators looking for platform solutions need an omni-channel turnkey ... line Customer Support is required. * To verify and ensure the quality of operators' service from ...

bet365

CRM Lead, Gaming

Denver, CO · Hybrid

As CRM Lead, Gaming you will be responsible for developing and implementing CRM strategies to drive ... Leading the monitoring and evaluation of campaigns through the support of CRM Analytics team ...

bet365

CRM Lead, Gaming

Denver, CO · On-site

$75K - $105K/yr

As CRM Lead, Gaming you will be responsible for developing and implementing CRM strategies to drive ... Leading the monitoring and evaluation of campaigns through the support of CRM Analytics team ...

bet365

CRM Lead, Gaming

Denver, CO · Hybrid

$75K - $105K/yr

As CRM Lead, Gaming you will be responsible for developing and implementing CRM strategies to drive ... Leading the monitoring and evaluation of campaigns through the support of CRM Analytics team ...

Triumph Arcade, Inc

Customer Support Agent

$21/hr

As a Customer Support Agent at Triumph, you'll be the front line for the hundreds of thousands of ... Troubleshoot issues related to games, payments, and in-app features for Rips and Triumph Arcade.

Pulse Games

Head of Customer Support

Atlanta, GA · On-site

About Pulse Games We create mobile games that are fun, visually engaging, and built around exciting ... We are looking for a Head of Customer Support to join our team. You'll be responsible for building ...

Pulse Games

Head of Customer Support

New York, NY · On-site

About Pulse Games We create mobile games that are fun, visually engaging, and built around exciting ... We are looking for a Head of Customer Support to join our team. You'll be responsible for building ...

Pulse Games

Head of Customer Support

Las Vegas, NV · On-site

About Pulse Games We create mobile games that are fun, visually engaging, and built around exciting ... We are looking for a Head of Customer Support to join our team. You'll be responsible for building ...

Pulse Games

Head of Customer Support

Atlanta, GA · On-site

About Pulse Games We create mobile games that are fun, visually engaging, and built around exciting ... We are looking for a Head of Customer Support to join our team. You'll be responsible for building ...

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All JobsOn Call Gaming Customer Support Jobs

On Call Gaming Customer Support information

See salary details

$12

$19

$28

How much do on call gaming customer support jobs pay per hour?

As of Jun 17, 2026, the average hourly pay for on call gaming customer support in the United States is $19.20, according to ZipRecruiter salary data. Most workers in this role earn between $16.35 and $20.91 per hour, depending on experience, location, and employer.

Who's brand is On?

In the context of an On Call Gaming Customer Support role, 'On' does not refer to a specific brand but may relate to being on call or available for support shifts. The job typically involves assisting customers with gaming issues, troubleshooting, and using support tools, often requiring flexible schedules and good communication skills.

Is Roger Federer the owner of On?

Roger Federer is not the owner of On, the sportswear and running shoe company. He is a brand ambassador and has a partnership with the company, but ownership belongs to the company's founders and investors. On is known for its innovative cushioning technology and is popular among athletes and casual runners.

What is the difference between On Call Gaming Customer Support vs Customer Service Representative?

AspectOn Call Gaming Customer SupportCustomer Service Representative
CredentialsBasic computer skills, gaming knowledge, customer service experienceHigh school diploma, customer service skills, sometimes specific industry knowledge
Work EnvironmentRemote or on-site, gaming industry, shift-basedOffice or remote, various industries, shift or standard hours
Employer & IndustryGaming companies, online platformsRetail, telecom, finance, and other sectors

On Call Gaming Customer Support focuses on assisting gamers with technical issues, account problems, and game-related inquiries, often requiring gaming knowledge. Customer Service Representatives handle a broader range of customer concerns across various industries. While both roles require strong communication skills, On Call Gaming Customer Support is specialized in the gaming industry, whereas Customer Service Representatives serve diverse sectors.

Where do we use On?

In the context of an On Call Gaming Customer Support role, the term 'On' typically refers to being on duty or available to assist customers during scheduled shifts. Support agents may work remotely or in a call center environment, often using ticketing systems and communication tools to resolve gaming-related issues promptly. Flexibility and readiness to respond are key aspects of this position.
What cities are hiring for On Call Gaming Customer Support jobs? Cities with the most On Call Gaming Customer Support job openings:
What are the most commonly searched types of Gaming Customer Support jobs? The most popular types of Gaming Customer Support jobs are:
What states have the most On Call Gaming Customer Support jobs? States with the most job openings for On Call Gaming Customer Support jobs include:
On Call Gaming Customer Support jobs near you
Infographic showing various On Call Gaming Customer Support job openings in the United States as of June 2026, with employment types broken down into 2% As Needed, 67% Full Time, 29% Part Time, 1% Contract, and 1% Nights. Highlights an 94% Physical, 1% Hybrid, and 5% Remote job distribution, with an average salary of $39,926 per year, or $19.2 per hour.

Customer Support Agent

BettingJobs

Jersey City, NJ

$19.50 - $26/hr

Other

Posted 18 days ago

Job description

BettingJobs are working with a well-established iGaming operator from Europe who are readying their launch in the regulated US market. The operations will be based out of New Jersey, and they are currently looking to hire a customer support team to launch in early 2026.


Key Responsibilities:

  • Provide responsive, professional assistance to customers through live chat, email, and phone.
  • Support players with account-related questions including registration, verification (KYC), deposits, withdrawals, and gameplay issues.
  • Guide customers through processes in a compliant manner following NJDGE regulations and responsible gaming policies.
  • Identify, document, and escalate technical or operational issues to relevant internal teams.
  • Maintain familiarity with our platform, games, promotions, and internal procedures to deliver accurate information.
  • Monitor player activity to identify potential fraud or responsible gaming concerns and escalate accordingly.
  • Work closely with the Compliance, Payments, and Fraud teams to resolve customer requests.
  • Maintain high-quality service levels and meet performance KPIs.
  • Contribute to a positive and supportive team environment, especially during the early launch phase.


Requirements:

  • Previous experience in Customer Support, ideally within iGaming, online entertainment, fintech, or a regulated industry.
  • Strong communication skills and a customer-centric mindset.
  • Ability to work shifts, including evenings, weekends, and holidays (24/7 operation).
  • Basic understanding of online platforms, payment methods, and troubleshooting.
  • Attention to detail with the ability to follow structured procedures.
  • Ability to work on-site in the New Jersey office.


Nice to have:

  • Experience in a regulated iGaming market (US or international).
  • Familiarity with KYC, AML, and responsible gaming principles.
  • Experience using customer support platforms (Zendesk, Freshdesk, Salesforce, etc.).

Apply