ZipRecruiter

Log In

1

On Call Gaming Customer Support Jobs (NOW HIRING)

Grover Gaming

Technical Customer Support

Raleigh, NC · On-site

Willingness and ability to work afternoons, nights, and weekend shifts and participate in on-call ... At Grover Gaming, we build entertainment experiences that excite and inspire. From innovative ...

bet365

Gaming CRM Ops Associate

Denver, CO · Hybrid

You will support the team in daily tasks such as creating communications, offer pages, testing and executing Gaming CRM campaigns. You will deliver promotional campaigns ensuring localized, industry ...

bet365

Gaming CRM Ops Associate

Denver, CO · On-site

$50K - $60K/yr

You will support the team in daily tasks such as creating communications, offer pages, testing and executing Gaming CRM campaigns. You will deliver promotional campaigns ensuring localized, industry ...

Lnw

Technical Customer Support

Raleigh, NC

Willingness and ability to work afternoons, nights, and weekend shifts and participate in on-call ... At Grover Gaming, we build entertainment experiences that excite and inspire. From innovative ...

Lnw

Technical Customer Support

Raleigh, NC

Willingness and ability to work afternoons, nights, and weekend shifts and participate in on-call ... At Grover Gaming, we build entertainment experiences that excite and inspire. From innovative ...

bet365

Gaming CRM Ops Associate

Denver, CO · Hybrid

$50K - $60K/yr

You will support the team in daily tasks such as creating communications, offer pages, testing and executing Gaming CRM campaigns. You will deliver promotional campaigns ensuring localized, industry ...

bet365

Gaming CRM Ops Associate

Denver, CO · Hybrid

$50K - $60K/yr

You will support the team in daily tasks such as creating communications, offer pages, testing and executing Gaming CRM campaigns. You will deliver promotional campaigns ensuring localized, industry ...

bet365

Gaming CRM Ops Associate

Denver, CO · Hybrid

$50K - $70K/yr

You will support the team in daily tasks such as creating communications, offer pages, testing and executing Gaming CRM campaigns. You will deliver promotional campaigns ensuring localized, industry ...

Triumph Arcade, Inc

Customer Support Agent

$21/hr

As a Customer Support Agent at Triumph, you'll be the front line for the hundreds of thousands of ... Troubleshoot issues related to games, payments, and in-app features for Rips and Triumph Arcade.

bet365

CRM Lead, Gaming

Denver, CO · Hybrid

$75K - $105K/yr

As CRM Lead, Gaming you will be responsible for developing and implementing CRM strategies to drive ... Leading the monitoring and evaluation of campaigns through the support of CRM Analytics team ...

bet365

CRM Lead, Gaming

Denver, CO · On-site

$75K - $105K/yr

As CRM Lead, Gaming you will be responsible for developing and implementing CRM strategies to drive ... Leading the monitoring and evaluation of campaigns through the support of CRM Analytics team ...

Pulse Games

Head of Customer Support

New York, NY · On-site

About Pulse Games We create mobile games that are fun, visually engaging, and built around exciting ... We are looking for a Head of Customer Support to join our team. You'll be responsible for building ...

Pulse Games

Head of Customer Support

Las Vegas, NV

About Pulse Games We create mobile games that are fun, visually engaging, and built around exciting ... We are looking for a Head of Customer Support to join our team. You'll be responsible for building ...

Pulse Games

Head of Customer Support

New York, NY

About Pulse Games We create mobile games that are fun, visually engaging, and built around exciting ... We are looking for a Head of Customer Support to join our team. You'll be responsible for building ...

Pulse Games

Head of Customer Support

Atlanta, GA · On-site

About Pulse Games We create mobile games that are fun, visually engaging, and built around exciting ... We are looking for a Head of Customer Support to join our team. You'll be responsible for building ...

Pulse Games

Head of Customer Support

Atlanta, GA

About Pulse Games We create mobile games that are fun, visually engaging, and built around exciting ... We are looking for a Head of Customer Support to join our team. You'll be responsible for building ...

Pulse Games

Head of Customer Support

Los Angeles, CA · On-site

About Pulse Games We create mobile games that are fun, visually engaging, and built around exciting ... We are looking for a Head of Customer Support to join our team. You'll be responsible for building ...

Pulse Games

Head of Customer Support

Atlanta, GA · On-site

About Pulse Games We create mobile games that are fun, visually engaging, and built around exciting ... We are looking for a Head of Customer Support to join our team. You'll be responsible for building ...

next page

Showing results 1-20

All JobsOn Call Gaming Customer Support Jobs

On Call Gaming Customer Support information

See salary details

$12

$19

$28

How much do on call gaming customer support jobs pay per hour?

As of Aug 4, 2026, the average hourly pay for on call gaming customer support in the United States is $19.20, according to ZipRecruiter salary data. Most workers in this role earn between $16.35 and $20.91 per hour, depending on experience, location, and employer.

What is the difference between On Call Gaming Customer Support vs Customer Service Representative?

AspectOn Call Gaming Customer SupportCustomer Service Representative
CredentialsBasic computer skills, gaming knowledge, customer service experienceHigh school diploma, customer service skills, sometimes specific industry knowledge
Work EnvironmentRemote or on-site, gaming industry, shift-basedOffice or remote, various industries, shift or standard hours
Employer & IndustryGaming companies, online platformsRetail, telecom, finance, and other sectors

On Call Gaming Customer Support focuses on assisting gamers with technical issues, account problems, and game-related inquiries, often requiring gaming knowledge. Customer Service Representatives handle a broader range of customer concerns across various industries. While both roles require strong communication skills, On Call Gaming Customer Support is specialized in the gaming industry, whereas Customer Service Representatives serve diverse sectors.

What cities are hiring for On Call Gaming Customer Support jobs? Cities with the most On Call Gaming Customer Support job openings:
What are the most commonly searched types of Gaming Customer Support jobs? The most popular types of Gaming Customer Support jobs are:
What states have the most On Call Gaming Customer Support jobs? States with the most job openings for On Call Gaming Customer Support jobs include:
On Call Gaming Customer Support jobs near you
Infographic showing various On Call Gaming Customer Support job openings in the United States as of July 2026, with employment types broken down into 1% Locum Tenens, 1% As Needed, 76% Full Time, 17% Part Time, and 5% Contract. Highlights an 96% Physical, 1% Hybrid, and 3% Remote job distribution, with an average salary of $39,926 per year, or $19.2 per hour.

Technical Customer Support

Grover Gaming

Raleigh, NC • On-site

Full-time

Posted 21 days ago

Job description

Position Summary
  • SUMMARY: A Technical Customer Support Representative will act as a liaison, provide product/service information, and resolve emerging problems that our customer accounts might face with accuracy and efficiency. As a Technical Customer Support Representative, you will troubleshoot and investigate issues on multiple gaming platforms.

  • RESPONSIBILITIES:
    Understand the company Mission, Vision, and Values and be an ambassador of MVV.
    Responsible for using company resources to field customer requests from locations, remote technicians, or market employees while documenting the relevant store information and details of the request.
    Utilize probing questions to properly define the customer issue.
    Document and take detailed notes in the support ticketing system.
    Provide phone support and remotely dial into location servers and devices to provide support for our products.
    Capable of hardware troubleshooting for all company devices and platforms.
    Troubleshooting Windows & Linux-based devices.
    Must be working in tandem with team members, field technicians, and developers.
    Following up daily on tickets to ensure the customer is taken care of as quickly as possible.
    Participate in daily tasking projects.
    To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions.

  • REQUIREMENTS:
    Willingness and ability to work afternoons, nights, and weekend shifts and participate in on-call rotation.
    Excellent phone etiquette, as well as oral and written communication skills.
    Experience with Windows 7-10 & Linux.
    Strong troubleshooting skills
    1+ years experience in customer service in a technical support role.
    2+ years of experience with computer operations, including networking, hardware, and software.
    Experience with SQL Database language and/or Relational Database Management Systems (RDBMS) is preferred.
    Ability to take detailed notes at the time of customer interactions and during daily tasks.
    Ability to execute detailed and accurate replication plans.
    WORK ENVIRONMENT: The usual work environment is typical of an office environment, but reasonable accommodations may be made to enable individuals with disabilities to perform their essential functions. The noise level in the work environment is usually moderate, with no material or weather-related hazards except those associated with travel.
    PHYSICAL DEMANDS: The physical demands described in this section are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions. While working as a Technical Support Representative, the employee will be regularly required to sit, see, talk, and hear. The employee will be required to stand, use hands to finger, handle, or feel (including frequent use of manual dexterity for keyboarding), and reach with hands and arms. The employee will be required to occasionally lift and/or move up to 50 pounds. Specific vision abilities required by this job include close vision and the ability to adjust focus.
    We are Grover Gaming!
    At Grover Gaming, we build entertainment experiences that excite and inspire. From innovative electronic games to mission-driven partnerships, our work powers charitable gaming across the country, helping nonprofits fund the causes that matter most. We believe in doing what you love and doing it with purpose. Our team of innovators, creators, and problem-solvers is shaping the future of charitable gaming. Together, we are building more than games, we are #playingitforward by building community, impact, and opportunity.
    Why Grover Gaming?
    • Join a passionate team in one of the most exciting sectors of the gaming industry
    • Be part of a mission-driven organization that supports charitable causes
    • Competitive salary and benefits
    • Opportunities for advancement and growth
    • A culture built on innovation, integrity, and service
    Don't meet every requirement? Studies show that women and people of color are less likely to apply for jobs unless they meet every single qualification. At Grover Gaming, we know that creativity, passion, and different perspectives are what make our games and impact truly special. We welcome people from all backgrounds and experiences. If this role excites you but your experience doesn't match every qualification, we still want to hear from you. You could be exactly the teammate we need!
    #LI-AM1

Qualifications
Light & Wonder is an Equal Opportunity Employer and does not discriminate against applicants due to race, color, sex, age, national origin, religion, sexual orientation, gender identity, status as a veteran, and basis of disability or any other federal, state or local protected class. If you'd like more information about your equal employment opportunity rights as an applicant under the law, please click here for EEOC Poster.

Apply