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On Call Gaming Customer Support Jobs (NOW HIRING)

Pulse Games

Head of Customer Support

Atlanta, GA · On-site

About Pulse Games We create mobile games that are fun, visually engaging, and built around exciting ... We are looking for a Head of Customer Support to join our team. You'll be responsible for building ...

Pulse Games

Head of Customer Support

Atlanta, GA

Our skill-based games recognize true talent by rewarding quick thinking and smart strategy ... We are looking for a Head of Customer Support to join our team. You'll be responsible for building ...

Pulse Games

Head of Customer Support

Atlanta, GA · On-site

About Pulse Games We create mobile games that are fun, visually engaging, and built around exciting ... We are looking for a Head of Customer Support to join our team. You'll be responsible for building ...

Pulse Games

Head of Customer Support

Los Angeles, CA · On-site

About Pulse Games We create mobile games that are fun, visually engaging, and built around exciting ... We are looking for a Head of Customer Support to join our team. You'll be responsible for building ...

Pulse Games

Head of Customer Support

Los Angeles, CA · On-site

Our skill-based games recognize true talent by rewarding quick thinking and smart strategy ... We are looking for a Head of Customer Support to join our team. You'll be responsible for building ...

Pulse Games

Head of Customer Support

Las Vegas, NV · On-site

About Pulse Games We create mobile games that are fun, visually engaging, and built around exciting ... We are looking for a Head of Customer Support to join our team. You'll be responsible for building ...

Pulse Games

Head of Customer Support

New York, NY · On-site

Our skill-based games recognize true talent by rewarding quick thinking and smart strategy ... We are looking for a Head of Customer Support to join our team. You'll be responsible for building ...

Pulse Games

Head of Customer Support

Las Vegas, NV · On-site

Our skill-based games recognize true talent by rewarding quick thinking and smart strategy ... We are looking for a Head of Customer Support to join our team. You'll be responsible for building ...

Pulse Games

Head of Customer Support

New York, NY · On-site

About Pulse Games We create mobile games that are fun, visually engaging, and built around exciting ... We are looking for a Head of Customer Support to join our team. You'll be responsible for building ...

Pulse Games

Head of Customer Support

Los Angeles, CA

About Pulse Games We create mobile games that are fun, visually engaging, and built around exciting ... We are looking for a Head of Customer Support to join our team. You'll be responsible for building ...

Pulse Games

Head of Customer Support

Seattle, WA · On-site

Our skill-based games recognize true talent by rewarding quick thinking and smart strategy ... We are looking for a Head of Customer Support to join our team. You'll be responsible for building ...

Pulse Games

Head of Customer Support

Seattle, WA · On-site

About Pulse Games We create mobile games that are fun, visually engaging, and built around exciting ... We are looking for a Head of Customer Support to join our team. You'll be responsible for building ...

BettingJobs

Customer Support Agent

Jersey City, NJ

$19.50 - $26/hr

Support players with account-related questions including registration, verification (KYC), deposits, withdrawals, and gameplay issues. * Guide customers through processes in a compliant manner ...

Pronet Gaming

$14.50 - $18.50/hr

ABOUT PRONET GAMING Gaming operators looking for platform solutions need an omni-channel turnkey ... line Customer Support is required. * To verify and ensure the quality of operators' service from ...

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All JobsOn Call Gaming Customer Support Jobs

On Call Gaming Customer Support information

See salary details

$12

$19

$28

How much do on call gaming customer support jobs pay per hour?

As of Jun 15, 2026, the average hourly pay for on call gaming customer support in the United States is $19.20, according to ZipRecruiter salary data. Most workers in this role earn between $16.35 and $20.91 per hour, depending on experience, location, and employer.

Who's brand is On?

In the context of an On Call Gaming Customer Support role, 'On' does not refer to a specific brand but may relate to being on call or available for support shifts. The job typically involves assisting customers with gaming issues, troubleshooting, and using support tools, often requiring flexible schedules and good communication skills.

Is Roger Federer the owner of On?

Roger Federer is not the owner of On, the sportswear and running shoe company. He is a brand ambassador and has a partnership with the company, but ownership belongs to the company's founders and investors. On is known for its innovative cushioning technology and is popular among athletes and casual runners.

What is the difference between On Call Gaming Customer Support vs Customer Service Representative?

AspectOn Call Gaming Customer SupportCustomer Service Representative
CredentialsBasic computer skills, gaming knowledge, customer service experienceHigh school diploma, customer service skills, sometimes specific industry knowledge
Work EnvironmentRemote or on-site, gaming industry, shift-basedOffice or remote, various industries, shift or standard hours
Employer & IndustryGaming companies, online platformsRetail, telecom, finance, and other sectors

On Call Gaming Customer Support focuses on assisting gamers with technical issues, account problems, and game-related inquiries, often requiring gaming knowledge. Customer Service Representatives handle a broader range of customer concerns across various industries. While both roles require strong communication skills, On Call Gaming Customer Support is specialized in the gaming industry, whereas Customer Service Representatives serve diverse sectors.

Where do we use On?

In the context of an On Call Gaming Customer Support role, the term 'On' typically refers to being on duty or available to assist customers during scheduled shifts. Support agents may work remotely or in a call center environment, often using ticketing systems and communication tools to resolve gaming-related issues promptly. Flexibility and readiness to respond are key aspects of this position.
What cities are hiring for On Call Gaming Customer Support jobs? Cities with the most On Call Gaming Customer Support job openings:
What are the most commonly searched types of Gaming Customer Support jobs? The most popular types of Gaming Customer Support jobs are:
What states have the most On Call Gaming Customer Support jobs? States with the most job openings for On Call Gaming Customer Support jobs include:
On Call Gaming Customer Support jobs near you
Infographic showing various On Call Gaming Customer Support job openings in the United States as of June 2026, with employment types broken down into 2% As Needed, 67% Full Time, 29% Part Time, 1% Contract, and 1% Nights. Highlights an 94% Physical, 1% Hybrid, and 5% Remote job distribution, with an average salary of $39,926 per year, or $19.2 per hour.

Head of Customer Support

Pulse Games

Atlanta, GA • On-site

Full-time

Posted 16 days ago

Job description

About Pulse Games
We create mobile games that are fun, visually engaging, and built around exciting challenges. Our games challenge players with fast-paced, strategy-driven gameplay. Everything we create starts with our team, collaborating, learning, and challenging each other to do better every day.
We are looking for a Head of Customer Support to join our team. You'll be responsible for building and leading our global player support operations, ensuring that our players enjoy a seamless, reliable, and trustworthy experience in our games. This position is central to shaping our customer support strategy, structure, and culture from resolving player issues to ensuring trust and safety.
What You'll Do
  • Build and scale a world-class customer support organization
  • Define and execute support strategy across all player touchpoints, ensuring consistency and quality
  • Implement tools, automation, and processes to improve efficiency, scalability, and self-service options
  • Track and optimize KPIs to drive continuous improvement
  • Oversee sensitive cases such as payments, fraud, and responsible gaming, ensuring compliance with regulatory standards
  • Collaborate closely with product team to deliver safe and engaging player experiences
  • Represent the player's voice and make sure their perspective informs both product and operational decisions

What We're Looking For
  • 7+ years in customer support / customer experience in mobile game industry, including at least 3 years in a leadership role
  • Proven experience in scaling support operations in mobile games
  • Deep familiarity with support tools
  • Strong analytical mindset; comfortable using data to make decisions and drive improvements
  • Excellent leadership and people management skills
  • Strong communication and collaboration skills across departments
  • Must be based in the United States

We respect your privacy and will treat your data confidential as part of the recruitment process. If you'd like more details, please read our Privacy Policy:
https://www.pulsegames.org/candidate-privacy-policy/

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