About The Role SIDE is looking for Senior Player Support Specialists to support the highest complexity player cases within a confidential gaming support programme. This role is designed for ...
About The Role SIDE is looking for Senior Player Support Specialists to support the highest complexity player cases within a confidential gaming support programme. This role is designed for ...
Batboy
Washington, DC · On-site
$17.50/hr
Collect equipment and ensure the dugout is organized after the game. Player Support: * Be attentive to players' needs and assist them with any requests within the scope of the role. * Maintain a ...
Batboy
Washington, DC · On-site
$17.50/hr
Collect equipment and ensure the dugout is organized after the game. Player Support: * Be attentive to players' needs and assist them with any requests within the scope of the role. * Maintain a ...
Head of Customer Support
Atlanta, GA · On-site
Our games challenge players with fast-paced, strategy-driven gameplay. Everything we create starts ... We are looking for a Head of Customer Support to join our team. You'll be responsible for building ...
Head of Customer Support
Atlanta, GA · On-site
Our games challenge players with fast-paced, strategy-driven gameplay. Everything we create starts ... We are looking for a Head of Customer Support to join our team. You'll be responsible for building ...
Our games challenge players with fast-paced, strategy-driven gameplay. Everything we create starts ... We are looking for a Head of Customer Support to join our team. You'll be responsible for building ...
Our games challenge players with fast-paced, strategy-driven gameplay. Everything we create starts ... We are looking for a Head of Customer Support to join our team. You'll be responsible for building ...
Our games challenge players with fast-paced, strategy-driven gameplay. Everything we create starts ... We are looking for a Head of Customer Support to join our team. You'll be responsible for building ...
Our games challenge players with fast-paced, strategy-driven gameplay. Everything we create starts ... We are looking for a Head of Customer Support to join our team. You'll be responsible for building ...
Head of Customer Support
Las Vegas, NV · On-site
Our games challenge players with fast-paced, strategy-driven gameplay. Everything we create starts ... We are looking for a Head of Customer Support to join our team. You'll be responsible for building ...
Quick apply
Head of Customer Support
Las Vegas, NV · On-site
Our games challenge players with fast-paced, strategy-driven gameplay. Everything we create starts ... We are looking for a Head of Customer Support to join our team. You'll be responsible for building ...
Our games challenge players with fast-paced, strategy-driven gameplay. Everything we create starts ... We are looking for a Head of Customer Support to join our team. You'll be responsible for building ...
Our games challenge players with fast-paced, strategy-driven gameplay. Everything we create starts ... We are looking for a Head of Customer Support to join our team. You'll be responsible for building ...
Head of Customer Support
Las Vegas, NV · On-site
Our games challenge players with fast-paced, strategy-driven gameplay. Everything we create starts ... We are looking for a Head of Customer Support to join our team. You'll be responsible for building ...
Head of Customer Support
Las Vegas, NV · On-site
Our games challenge players with fast-paced, strategy-driven gameplay. Everything we create starts ... We are looking for a Head of Customer Support to join our team. You'll be responsible for building ...
Our games challenge players with fast-paced, strategy-driven gameplay. Everything we create starts ... We are looking for a Head of Customer Support to join our team. You'll be responsible for building ...
Our games challenge players with fast-paced, strategy-driven gameplay. Everything we create starts ... We are looking for a Head of Customer Support to join our team. You'll be responsible for building ...
Head of Customer Support
Atlanta, GA · On-site
Our games challenge players with fast-paced, strategy-driven gameplay. Everything we create starts ... We are looking for a Head of Customer Support to join our team. You'll be responsible for building ...
Quick apply
Head of Customer Support
Atlanta, GA · On-site
Our games challenge players with fast-paced, strategy-driven gameplay. Everything we create starts ... We are looking for a Head of Customer Support to join our team. You'll be responsible for building ...
Head of Customer Support
Los Angeles, CA · On-site
Our games challenge players with fast-paced, strategy-driven gameplay. Everything we create starts ... We are looking for a Head of Customer Support to join our team. You'll be responsible for building ...
Quick apply
Head of Customer Support
Los Angeles, CA · On-site
Our games challenge players with fast-paced, strategy-driven gameplay. Everything we create starts ... We are looking for a Head of Customer Support to join our team. You'll be responsible for building ...
Head of Customer Support
New York, NY · On-site
Our games challenge players with fast-paced, strategy-driven gameplay. Everything we create starts ... We are looking for a Head of Customer Support to join our team. You'll be responsible for building ...
Quick apply
Head of Customer Support
New York, NY · On-site
Our games challenge players with fast-paced, strategy-driven gameplay. Everything we create starts ... We are looking for a Head of Customer Support to join our team. You'll be responsible for building ...
Head of Customer Support
Seattle, WA · On-site
Our games challenge players with fast-paced, strategy-driven gameplay. Everything we create starts ... We are looking for a Head of Customer Support to join our team. You'll be responsible for building ...
Quick apply
Head of Customer Support
Seattle, WA · On-site
Our games challenge players with fast-paced, strategy-driven gameplay. Everything we create starts ... We are looking for a Head of Customer Support to join our team. You'll be responsible for building ...
Batboy
Washington, DC · On-site
$17.50/hr
Collect equipment and ensure the dugout is organized after the game. Player Support: * Be attentive to players' needs and assist them with any requests within the scope of the role. * Maintain a ...
Quick apply
Batboy
Washington, DC · On-site
$17.50/hr
Collect equipment and ensure the dugout is organized after the game. Player Support: * Be attentive to players' needs and assist them with any requests within the scope of the role. * Maintain a ...
About The Role SIDE is looking for Senior Player Support Specialists to support the highest complexity player cases within a confidential gaming support programme. This role is designed for ...
About The Role SIDE is looking for Senior Player Support Specialists to support the highest complexity player cases within a confidential gaming support programme. This role is designed for ...
Senior Games Tester
Dallas, TX · On-site
... game studios and innovative brands, bringing compelling and high impact digital experiences to life ... These services include design, development, quality assurance, localization, player support and ...
Senior Games Tester
Dallas, TX · On-site
... game studios and innovative brands, bringing compelling and high impact digital experiences to life ... These services include design, development, quality assurance, localization, player support and ...
Associate Producer I
El Segundo, CA · Remote
$70K - $83K/yr
... games to western players using a player-first approach. We achieve that goal by applying our team's outstanding free-to-play expertise and live game support to every decision, every day. But we're ...
Quick apply
Associate Producer I
El Segundo, CA · Remote
$70K - $83K/yr
... games to western players using a player-first approach. We achieve that goal by applying our team's outstanding free-to-play expertise and live game support to every decision, every day. But we're ...
Associate Producer I
El Segundo, CA · On-site
$70K - $83K/yr
... games to western players using a player-first approach. We achieve that goal by applying our team's outstanding free-to-play expertise and live game support to every decision, every day. But we're ...
Associate Producer I
El Segundo, CA · On-site
$70K - $83K/yr
... games to western players using a player-first approach. We achieve that goal by applying our team's outstanding free-to-play expertise and live game support to every decision, every day. But we're ...
Own the support site, LLM Chatbot, in-game support and self-serve player facing tool. As well as the agent CRM system. * Ensure smooth, tailored user experience with support integrated seamlessly ...
Own the support site, LLM Chatbot, in-game support and self-serve player facing tool. As well as the agent CRM system. * Ensure smooth, tailored user experience with support integrated seamlessly ...
... game studios and innovative brands, bringing compelling and high impact digital experiences to life ... These services include design, development, quality assurance, localization, player support and ...
... game studios and innovative brands, bringing compelling and high impact digital experiences to life ... These services include design, development, quality assurance, localization, player support and ...
Freelance Game Player Support information
See salary details
$9.86 - $10.84
1% of jobs
$10.84 - $11.82
1% of jobs
$11.82 - $12.81
3% of jobs
$12.81 - $13.79
6% of jobs
$13.79 - $14.77
11% of jobs
$14.90 is the 25th percentile. Wages below this are outliers.
$14.77 - $15.76
19% of jobs
The median wage is $16.17 / hr.
$15.76 - $16.74
19% of jobs
$17.48 is the 75th percentile. Wages above this are outliers.
$16.74 - $17.72
18% of jobs
$17.72 - $18.71
11% of jobs
$18.71 - $19.69
6% of jobs
$19.69 - $20.67
3% of jobs
$9
$16
$20
How much do freelance game player support jobs pay per hour?
As of Jul 20, 2026, the average hourly pay for freelance game player support in the United States is $16.28, according to ZipRecruiter salary data. Most workers in this role earn between $14.42 and $17.55 per hour, depending on experience, location, and employer.
What cities are hiring for Freelance Game Player Support jobs? Cities with the most Freelance Game Player Support job openings:
What are the most commonly searched types of Game Player Support jobs? The most popular types of Game Player Support jobs are:
What states have the most Freelance Game Player Support jobs? States with the most job openings for Freelance Game Player Support jobs include:
What job categories do people searching Freelance Game Player Support jobs look for? The top searched job categories for Freelance Game Player Support jobs are:
Job description
About The Role
SIDE is looking for Senior Player Support Specialists to support the highest complexity player cases within a confidential gaming support programme.
This role is designed for experienced support professionals who can investigate difficult issues, manage sensitive escalations, and act as a bridge between support operations and internal stakeholder teams.
You will support complex case resolution, root cause identification, escalation documentation, and operational learning across the programme.
What You'll Be Doing- Own complex escalated cases through investigation, resolution, or further escalation.
- Support cases involving account security, sensitive player impact, policy interpretation, or complex technical context.
- Work with internal stakeholder teams where cases require deeper review or specialist input.
- Identify patterns in escalated cases and document findings for Quality, Training, and Operations.
- Apply judgement where standard guidance does not fully address the situation.
- Maintain high-quality records for audit, review, appeals, and continuous improvement.
- Support operational learning by highlighting recurring issues, process gaps, and support risks.
Requirements
What You'll Need- Strong experience in player support, technical support, trust and safety, account support, or complex customer operations.
- Excellent investigation, documentation, and judgement skills.
- Ability to work through sensitive or high-impact player issues calmly.
- Confidence collaborating with support leadership and specialist teams.
- Ability to translate complex issues into clear actions and recommendations.
- Strong understanding of escalation discipline and operational risk.
- Experience supporting quality, training, or process improvement activity is helpful.
- Own complex cases with structure and accountability.
- Apply policy and process judgement consistently.
- Keep documentation clear, complete, and audit-ready.
- Share insight that improves training, quality, and operations.
- Help strengthen the support model through root cause and trend analysis.