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Freelance Game Player Support Jobs (NOW HIRING)

Pulse Games

Head of Customer Support

New York, NY · On-site

Our games challenge players with fast-paced, strategy-driven gameplay. Everything we create starts ... We are looking for a Head of Customer Support to join our team. You'll be responsible for building ...

Pulse Games

Head of Customer Support

Atlanta, GA · On-site

Our games challenge players with fast-paced, strategy-driven gameplay. Everything we create starts ... We are looking for a Head of Customer Support to join our team. You'll be responsible for building ...

Pulse Games

Head of Customer Support

Los Angeles, CA · On-site

Our games challenge players with fast-paced, strategy-driven gameplay. Everything we create starts ... We are looking for a Head of Customer Support to join our team. You'll be responsible for building ...

Globalstep

Senior Games Tester

Dallas, TX · On-site

... game studios and innovative brands, bringing compelling and high impact digital experiences to life ... These services include design, development, quality assurance, localization, player support and ...

Side

T3 Support Agent

Charleston, SC

About The Role SIDE is looking for Senior Player Support Specialists to support the highest complexity player cases within a confidential gaming support programme. This role is designed for ...

Keywords Studios

Social Support Specialist

Boston, MA · Remote

$38K - $45K/yr

... player support, specifically within the gaming industry. Deep familiarity with Western gaming culture and social media nuances Relevant knowledge of Discord server management and Steam community ...

Keywords Studios

Social Support Specialist

Boston, MA · Remote

$38K - $45K/yr

... player support, specifically within the gaming industry. Deep familiarity with Western gaming culture and social media nuances Relevant knowledge of Discord server management and Steam community ...

Utopic

Game Producer (contract)

Los Angeles, CA · Remote

$26 - $41/hr

... player incentives, feedback collection and synthesis * Support project management on cross ... Experience managing freelancers, external studios, or vendor relationships preferred * Strong ...

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Freelance Game Player Support information

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How much do freelance game player support jobs pay per hour?

As of Aug 8, 2026, the average hourly pay for freelance game player support in the United States is $16.28, according to ZipRecruiter salary data. Most workers in this role earn between $14.42 and $17.55 per hour, depending on experience, location, and employer.
What cities are hiring for Freelance Game Player Support jobs? Cities with the most Freelance Game Player Support job openings:
What are the most commonly searched types of Game Player Support jobs? The most popular types of Game Player Support jobs are:
What states have the most Freelance Game Player Support jobs? States with the most job openings for Freelance Game Player Support jobs include:
What job categories do people searching Freelance Game Player Support jobs look for? The top searched job categories for Freelance Game Player Support jobs are:
Freelance Game Player Support jobs near you
Infographic showing various Freelance Game Player Support job openings in the United States as of August 2026, with employment types broken down into 1% As Needed, 72% Full Time, 22% Part Time, and 5% Contract. Highlights an 91% Physical, 2% Hybrid, and 7% Remote job distribution, with an average salary of $33,871 per year, or $16.3 per hour.

Head of Customer Support

Pulse Games

New York, NY • On-site

Full-time

Re-posted 9 days ago

Job description

About Pulse Games

We create mobile games that are fun, visually engaging, and built around exciting challenges. Our games challenge players with fast-paced, strategy-driven gameplay. Everything we create starts with our team, collaborating, learning, and challenging each other to do better every day.

We are looking for a Head of Customer Support to join our team. You’ll be responsible for building and leading our global player support operations, ensuring that our players enjoy a seamless, reliable, and trustworthy experience in our games. This position is central to shaping our customer support strategy, structure, and culture from resolving player issues to ensuring trust and safety.

What You'll Do

  • Build and scale a world-class customer support organization
  • Define and execute support strategy across all player touchpoints, ensuring consistency and quality
  • Implement tools, automation, and processes to improve efficiency, scalability, and self-service options
  • Track and optimize KPIs to drive continuous improvement
  • Oversee sensitive cases such as payments, fraud, and responsible gaming, ensuring compliance with regulatory standards
  • Collaborate closely with product team to deliver safe and engaging player experiences
  • Represent the player’s voice and make sure their perspective informs both product and operational decisions

What We're Looking For

  • 7+ years in customer support / customer experience in mobile game industry, including at least 3 years in a leadership role
  • Proven experience in scaling support operations in mobile games
  • Deep familiarity with support tools
  • Strong analytical mindset; comfortable using data to make decisions and drive improvements
  • Excellent leadership and people management skills
  • Strong communication and collaboration skills across departments
  • Must be based in the United States

We respect your privacy and will treat your data confidential as part of the recruitment process. If you’d like more details, please read our Privacy Policy:

https://www.pulsegames.org/candidate-privacy-policy/