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Senior Player Support Jobs (NOW HIRING)

Scopely

Scopely is looking for a Senior Player Experience Designer to join our WWE Champions team in the ... Design player-facing content that supports acquisition, onboarding, retention, engagement, and ...

Hollywood Casino York

Sr Player Services Cage Cashier

York, PA · On-site

$11.50 - $15.75/hr

... the support you need to expand your possibilities. Initial placement within the salary range is ... Positively impacts player programs by recruiting for, enrolling in and informing players, of the ...

Hollywood Casino York

Sr Player Services Cage Cashier

York, PA · On-site

$11.50 - $15.75/hr

... the support you need to expand your possibilities. Initial placement within the salary range is ... Positively impacts player programs by recruiting for, enrolling in and informing players, of the ...

FIRY

Senior Manager, Player Operations

Las Vegas, NV · On-site

$160K/yr

About the Role This is a high-impact leadership role where you'll partner with senior stakeholders ... Lead and scale Player Operations programs across player support, payments, escalations, and ...

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Senior Player Support information

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$25K

$80.3K

$163.5K

How much do senior player support jobs pay per year?

As of Jul 12, 2026, the average yearly pay for senior player support in the United States is $80,287.00, according to ZipRecruiter salary data. Most workers in this role earn between $41,500.00 and $103,000.00 per year, depending on experience, location, and employer.

What is the highest paying job in the gaming industry?

In the gaming industry, executive roles such as Chief Executive Officer (CEO) or Chief Operating Officer (COO) typically have the highest salaries. Senior game developers, especially those with specialized skills or working for major companies, can also earn high compensation, often supplemented by bonuses and stock options.

What is the difference between Senior Player Support vs Player Support?

AspectSenior Player SupportPlayer Support
CredentialsTypically requires 3+ years experience, industry-specific certificationsEntry to mid-level experience, basic customer service skills
Work EnvironmentFast-paced gaming companies, customer service centersCustomer service departments, online gaming platforms
ResponsibilitiesHandling complex issues, mentoring junior staff, process improvementsResponding to player inquiries, troubleshooting common issues

Senior Player Support roles involve managing complex player issues, mentoring team members, and improving support processes, requiring more experience and specialized knowledge. Player Support positions focus on addressing player inquiries and resolving common problems, suitable for those starting in customer service within the gaming industry.

What jobs pay 500,000 a year in the US?

Senior Player Support roles typically do not reach $500,000 annually, as such high salaries are usually associated with executive positions, specialized medical professionals, or successful entrepreneurs. High-paying jobs in the US often require advanced skills, extensive experience, or ownership of a business, rather than support or entry-level roles.

How hard is it to get a job at Riot Games?

Getting a Senior Player Support role at Riot Games can be competitive, often requiring relevant experience in customer service, strong communication skills, and knowledge of the company's games and community. Candidates typically go through multiple interview stages, including technical and behavioral assessments, and having certifications or familiarity with support tools can improve chances.

What is a player support job?

A player support job involves assisting players with technical issues, account management, and gameplay questions for a gaming or online platform. It typically requires strong communication skills, knowledge of the platform's systems, and the ability to resolve issues efficiently, often through chat, email, or phone support.
More about Senior Player Support jobs
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Senior Player Support jobs near you
Infographic showing various Senior Player Support job openings in the United States as of July 2026, with employment types broken down into 71% Full Time, 26% Part Time, 1% Temporary, 1% Contract, and 1% Nights. Highlights an 96% Physical, 1% Hybrid, and 3% Remote job distribution, with an average salary of $80,287 per year, or $38.6 per hour.
Senior Player Engagement Manager

Senior Player Engagement Manager

Aspyr Media, Inc.

Austin, TX • On-site

Other

Re-posted 15 days ago

Job description

Responsibilities:

Reporting to the Head of Product Management , the Senior Player Engagement Manager is the bridge between Aspyr and the millions of fans who cherish legendary IPs. This role will lead the global community vision for multiple properties from the early announcement phase through launch and long term live support. This individual serves as the definitive champion for our players within the studio and acts as the influential ambassador for Aspyr to the global gaming community.

Essential Functions:
  • Develop and execute a comprehensive community roadmap for AAA legacy titles and new releases across Discord, Reddit, X (Twitter), and emerging platforms
  • Build structured pipelines to gather qualitative player feedback and sentiment. Synthesize global community sentiment into high-impact, actionable intelligence that drives product innovation and elevates overall game quality
  • Partner with the marketing, product and creative teams to create engaging community first content, including Dev Diaries, AMAs, and Behind the Scenes looks at the remastering process
  • Identify and nurture relationships with super fans, creators, and lore experts to build a network of advocates for our franchises
  • Develop and execute transparent communication strategies for all game lifecycle releases, including patches, updates, and hotfixes, to foster and sustain player trust during critical launch windows
  • Serve as the lead liaison for community sentiment in sensitive scenarios, offering steady and tactical counsel to the leadership team
  • Collaborate with our Studio partners and internal Core Games teams to advocate for player interests and drive enhancements to the overall game experience
Preferred Qualifications:
  • 6+ years experience in Community Management or Social Media within the gaming industry (licensed IP experience a must)
  • Expert level knowledge of Discord, Reddit, and Steam Community Hubs
  • Proven experience managing community growth for a major launch or live service title
  • Familiarity with project management tools and the game development lifecycle
  • Extensive knowledge of the video game landscape, with specific knowledge of remasters and remakes
  • Ability to manage numerous AA and AAA projects simultaneously, while prioritizing high return work
  • Skilled in articulating community strategies and integrating stakeholder input
  • Possesses excellent interpersonal and communication abilities to bolster global player engagement and cultivate a positive brand sentiment for various franchises
  • Proficiency in producing high-quality copy and written content across a variety of platforms and formats

Apply