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Senior Player Support Jobs (NOW HIRING)

TransPerfect

As a Player Support Agent, you are often the fi rst person a player reaches when something goes wrong. Whether they are locked out of an account, reporting a bug, asking about a purchase, or looking ...

New

Side

T3 Support Agent

Charleston, SC · On-site

About The Role SIDE is looking for Senior Player Support Specialists to support the highest complexity player cases within a confidential gaming support programme. This role is designed for ...

Side

T3 Support Agent

Charleston, SC · On-site

About The Role SIDE is looking for Senior Player Support Specialists to support the highest complexity player cases within a confidential gaming support programme. This role is designed for ...

Triwill Group

$100K - $130K/yr

The Senior Manager supports a cluster of 8 club HPEs and serves as the lead for player mandatory education per the Collective Bargaining Agreement. In addition, the role will lead/support multiple ...

Socket.dev

Senior Manager, Player Engagement

Manhattan, NY · On-site

$100K - $130K/yr

The Senior Manager supports a cluster of 8 club HPEs and serves as the lead for player mandatory education per the Collective Bargaining Agreement. In addition, the role will lead/support multiple ...

Rivers Casino

Player Services Supervisor

Portsmouth, VA · On-site

$52K/yr

... Support from Ambassadors). Shift: Day 11:00am - 7:30pm, Swing 4:30pm - 1:00am, On-Call Supervisory Responsibilities: * Yes, will supervise Senior Player Services Representatives, Player Services ...

NCSOFT

Customer Support Lead

Irvine, CA · On-site

This is a senior individual contributor role responsible for managing and holding accountable our external CS vendor partners, ensuring consistent, high-quality support experiences for players across ...

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Senior Player Support information

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$25K

$80.3K

$163.5K

How much do senior player support jobs pay per year?

As of Sep 13, 2026, the average yearly pay for senior player support in the United States is $80,287.00, according to ZipRecruiter salary data. Most workers in this role earn between $41,500.00 and $103,000.00 per year, depending on experience, location, and employer.

What is the difference between Senior Player Support vs Player Support?

AspectSenior Player SupportPlayer Support
CredentialsTypically requires 3+ years experience, industry-specific certificationsEntry to mid-level experience, basic customer service skills
Work EnvironmentFast-paced gaming companies, customer service centersCustomer service departments, online gaming platforms
ResponsibilitiesHandling complex issues, mentoring junior staff, process improvementsResponding to player inquiries, troubleshooting common issues

Senior Player Support roles involve managing complex player issues, mentoring team members, and improving support processes, requiring more experience and specialized knowledge. Player Support positions focus on addressing player inquiries and resolving common problems, suitable for those starting in customer service within the gaming industry.

What is a senior player support job description?

A senior player support job involves assisting players with account issues, technical problems, and gameplay concerns through various communication channels. The role requires strong communication skills, problem-solving abilities, and knowledge of gaming platforms or software, often utilizing customer support tools and maintaining high service standards.
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Senior Player Support jobs near you
Infographic showing various Senior Player Support job openings in the United States as of September 2026, with employment types broken down into 1% As Needed, 74% Full Time, 21% Part Time, and 4% Contract. Highlights an 87% Physical, 2% Hybrid, and 11% Remote job distribution, with an average salary of $80,287 per year, or $38.6 per hour.

Senior Player Support Agent - English (Remote)

Manhattan, NY • On-site

TransPerfect
Translation Services • 5 - 10K employees
Learn more about TransPerfectexternal

Other

Posted 3 days ago

New

TransPerfect rating

7.0

Company rating: 7.0 out of 10

Based on 21 frontline employees who took The Breakroom Quiz

Job description

OVERVIEW
Great player support is part of what keeps games alive. As a Player Support Agent, you are often the fi rst person a player reaches when something goes wrong. Whether they are locked out of an account, reporting a bug, asking about a purchase, or looking for help with a game feature, your role is to provide clear, accurate, and professional support. You will work as part of a global gaming support team, helping players across different titles, platforms, and communities. This is an ideal role for someone who enjoys video games, communicates clearly, learns quickly, and wants to build experience in the games industry.
WHAT YOU'LL DO
• Respond to player queries through approved ticketing, chat, email, and social support channels.
• Triage player issues, investigate reported problems, and follow documented steps.
• Provide clear, friendly, and accurate responses in line with project guidelines.
• Become familiar with the games you support so you can better understand player issues.
• Carry out account actions only where permitted by written policy and access permissions.
• Document player issues, trends, bugs, and escalations in the appropriate workspace.
• Escalate complex, sensitive, or high-impact issues to the correct internal or client-side teams.
• Meet agreed service level, productivity, quality, and player experience targets.
• Assist with reporting by tracking information through approved platforms and spreadsheets.
• Support your managers and teammates with role-appropriate tasks when needed.
• Maintain high standards of confi dentiality, data privacy, and information security at all times.
THE IDEAL PROFILE
• Excellent written and verbal communication skills in English.
• A genuine interest in video games across different platforms, genres, or communities.
• Strong attention to detail and the ability to follow documented processes accurately.
• A player-focused mindset and a professional approach to support.
• Ability to investigate issues, identify the correct next step, and escalate when needed.
• Comfortable working with digital tools, online workspaces, spreadsheets, and ticketing systems.
• Ability to work fl exibly and collaboratively within a global team.
• Quick to adapt to new games, updates, tools, policies, and workfl ows.
WHAT WE OFFER
• A role in the video games industry, supporting real players and live game communities.
• Training on the games, tools, and workfl ows you will use.
• The chance to develop skills in player support, escalation handling, reporting, and quality.
• Experience working with international teams and global gaming projects.
• A fast-paced, multicultural team environment.
• Opportunities to grow your knowledge of player experience and gaming support operations.
EXPERIENCE and SKILLS
Previous experience in customer support, player support, moderation, community support, or a similar service role is helpful, but not always required. Training will be provided for the games, tools, and workfl ows you support.
Experience with the following would be an advantage:
• Customer support platforms such as Zendesk, Helpshift, Salesforce, Intercom, or similar tools.
• Microsoft Offi ce, Google Workspace, or similar productivity tools.
• Gaming communities, Discord, Reddit, forums, social media, or player-facing support spaces.
• Live-service games, mobile games, MMOs, online games, or multiplayer communities.
• Working against quality, SLA, productivity, or CSAT targets.
• Additional languages.

What TransPerfect employees say

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About TransPerfect

Sourced by ZipRecruiter

TransPerfect was founded in 1992 with a simple mission to provide the highest quality language services to leading organizations worldwide. Started as a two-person company operating out of a dorm room, TransPerfect has spent nearly three decades solving global business challenges for our clients, and has turned into one of the most successful growth stories in the business world.

Industry

Translation services

Company size

5,001 - 10,000 Employees

Headquarters location

New York, NY, US

Year founded

1992

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