2

Remote Player Support Jobs in Edmonton, AB (NOW HIRING)

[Job Requisition Title] - [Location/Remote] Intertek, a leading provider of quality and safety ... Intertek Agricultural (Agri) services is a leading global player in the Assurance, Testing ...

Experience a workplace where you're encouraged to be yourself, supported to succeed, and inspired ... Hybrid (Agile). We combine the flexibility of remote work with the benefits of inoffice ...

Join us as we bring the magic of Vegas to our players. The BetMGM team has over 1,400 talented ... As a valued team member, we're committed to giving you the resources and support you need to thrive.

Mobile Developer

Edmonton, AB · On-site +1

CA$79K - CA$104K/yr

If you are a team player dedicated to crafting performant, delightful mobile experiences within a ... Location: remote Canada Reporting to: Technology Manager These are some of the key ingredients to ...

Remote Player Support information

What is the difference between Remote Player Support vs Customer Service Representative?

AspectRemote Player SupportCustomer Service Representative
CredentialsBasic technical knowledge, customer service skillsSimilar customer service skills, sometimes technical knowledge
Work EnvironmentRemote, gaming or entertainment industryRemote or in-office, various industries
Industry UsageGaming, entertainment, tech companiesRetail, telecom, finance, various sectors
Search & Comparison IntentFocus on gaming support rolesGeneral customer support roles

Remote Player Support and Customer Service Representative roles share customer service skills and often require similar credentials. However, Remote Player Support is specialized for the gaming or entertainment industry, focusing on technical and gameplay issues, while Customer Service Representatives serve broader industries. Both roles are typically remote, but their industry focus and technical requirements differ.

What is a remote player support?

A Remote Player Support job involves assisting players of video games or online platforms with their questions, technical issues, or account problems, all while working from a remote location. This role typically includes responding to customer inquiries via chat, email, or sometimes phone, troubleshooting common issues, and providing helpful information to ensure a positive player experience. Remote Player Support agents often work for gaming companies or third-party support providers and must have strong communication skills, patience, and a good understanding of the games or platforms they support.

What are the key skills and qualifications needed to thrive as a remote player support specialist, and why are they important?

To thrive as a Remote Player Support Specialist, you need strong problem-solving abilities, excellent written communication, and familiarity with customer service principles, often supported by experience in gaming or technical support. Proficiency with support ticketing systems, CRM software, and sometimes knowledge of specific game platforms or chat tools is typically required. Patience, empathy, and the ability to multitask are critical soft skills that set top performers apart. These skills and qualities ensure efficient resolution of player issues, foster positive player experiences, and uphold the reputation of the gaming company.

What are some common challenges faced by remote player support specialists, and how can they be effectively managed?

Remote Player Support specialists often encounter challenges such as handling high volumes of inquiries, managing player frustrations, and troubleshooting technical issues without direct access to user devices. Success in this role requires strong communication skills, adaptability, and the ability to remain calm under pressure. Many teams utilize collaborative tools and knowledge bases to share solutions and support each other, which helps in resolving complex cases efficiently. Regular training and feedback sessions also aid in staying updated with game changes and improving service quality.
What are popular job titles related to Remote Player Support jobs in Edmonton, AB? For Remote Player Support jobs in Edmonton, AB, the most frequently searched job titles are:
What job categories do people searching Remote Player Support jobs in Edmonton, AB look for? The top searched job categories for Remote Player Support jobs in Edmonton, AB are:
Infographic showing various Remote Player Support job openings in Edmonton, AB as of August 2026, with employment types broken down into 100% Full Time. Highlights an 100% Remote job distribution.

Test_Requisition

Intertek Global

Edmonton, AB • Remote

Full-time

Medical, Dental, Vision, Life, Retirement, PTO

Re-posted 29 days ago


Job description

[Job Requisition Title] - [Location/Remote]

Intertek, a leading provider of quality and safety solutions to many of the world's top-recognized brands and companies, is actively seeking a [Job title] to join our Agricultural Services (Agri) team in [Location/Remote]. This is a fantastic opportunity to grow a versatile career in [industry or career path name].

Intertek Agricultural (Agri) services is a leading global player in the Assurance, Testing, Inspection and Certification (ATIC) of agricultural commodities. Operating at every stage in the agricultural product journey, Intertek Agri has the expertise to provide seamless support across a global network of linked and agri-dedicated offices, led by our twelve product lines. Intertek is continually innovating and evolving to reduce risk for consumers, brands and organizations in every sector and industry around the world. We go beyond Testing, Inspection and Certification of products: we are a Total Quality Assurance Provider to industries worldwide. Our Purpose: Bringing quality, safety, and sustainability to life.

What are we looking for?

The [Job Title] is responsible for [provide 1-2 phrases or sentences about key responsibilities of the role.] This position will travel at least [50% of the time]. (Exclude travel sentence if not applicable)

Shift/Schedule: [Shift hours, rotations, or days worked] (Exclude if not applicable)

Salary & Benefits Information

The base wage or salary range for this position is $XXX - $XXXX. Individual compensation packages are based on a variety of factors unique to each candidate including skill set, experience, qualifications, and other job-related reasons.  (Include this paragraph if salary information is required or optionally provided.)

In addition to competitive compensation packages, when working with Intertek you can expect benefits including medical, dental, vision, life, disability, 401(k) with company match, generous vacation / sick time (PTO), tuition reimbursement and more. (Remove this paragraph if the position is temporary or part-time casual.)

What you'll do:

  • 5-10 bullet points of duties

This position outline is a general guideline and does not represent all encompassing details. The position assumes that the incumbent has both the mental and physical requirements to carry out the above defined duties. 

Minimum Requirements & Qualifications:

  • [Education requirement]
  • [Work experience requirement]
  • [Other skills or certification requirements]
  • [Travel requirement] (Exclude if not applicable)
  • Valid driver's license and reliable driving record is required. (Exclude if not applicable)
  • [Physical requirements, if applicable]
  • This is a remote position; however, applicants must reside in and be able to legally work in the United States. (Exclude if not applicable)

Preferred Requirements & Qualifications:

  • [Education preferred]
  • [Work experience preferred]
  • [Other skills or certification preferred]

Intertek: Total Quality. Assured.

Intertek is a world leader in the Quality Assurance market, with a proven, high-quality business model and a global network of customer-focused operations and highly engaged subject matter experts. With passion, pace, and precision we work to exceed our customers' expectations, while engaging with our employees to be 10X in their performance and professional growth.

Intertek is a drug-free workplace. As a condition of employment, certain positions may be required to pass a pre-employment drug test based on the type of work that will be performed.

We Value Diversity

Intertek's network of phenomenal people are our greatest assets, and the diversity they bring fuels our success. Intertek is an Equal Employment Opportunity Employer that values inclusion and diversity. We take affirmative action to ensure all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, or other legally protected characteristics.

For individuals with disabilities who would like to request accommodation, or who need assistance applying, please email hr.eeo@intertek.com or call 1-877-694-8543 (option #5) to speak with a member of the HR Department.

Intertek is a leading Total Quality Assurance provider to industries worldwide. Our network of more than 1,000 laboratories and offices in more than 100 countries, delivers innovative and bespoke Assurance, Testing, Inspection and Certification (ATIC) solutions for our customers' operations and supply chains. Working at Intertek means joining a global network of state-of-the-art facilities and passionate people who deliver superior customer service with a purpose of bringing quality, safety, and sustainability to life. Intertek AgriWorld is a leading global player in Assurance, Testing, Inspection and Certification (ATIC) of agricultural commodities, operating at every stage in the agricultural product journey. With a deep knowledge of market conditions, trade flows, related regulations, and technical aspects, we assist clients with the important task of supplying the world's agricultural needs.