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Remote Player Support Jobs in Kentucky (NOW HIRING)

ConnectMed360

Program Support Supervisor

Louisville, KY · Remote

$70K - $90K/hr

This position can be fully remote. We offer quarterly incentive bonuses with plenty of growth ... Must be a team player. * Desired: Licenses/Certifications: * Required: Registration/Certification ...

Virtual Peaker

Client Success Manager

Louisville, KY · Remote

Role Responsibilities As a Client Success Manager, you will be responsible for supporting our ... Remote work experience and ability to travel for conferences, client visits, and company gatherings ...

United Soccer League (USL)

Remote Overview of the United Soccer League (USL) The United Soccer League (USL) is the heartbeat ... Work alongside the Digital Services team to generate and organize statistical, team and player ...

United Soccer League (USL)

Remote Overview of the United Soccer League (USL) The United Soccer League (USL) is the heartbeat ... Work alongside the Digital Services team to generate and organize statistical, team and player ...

United Soccer League (USL)

Remote Overview of the United Soccer League (USL) The United Soccer League (USL) is the heartbeat ... Work alongside the Digital Services team to generate and organize statistical, team and player ...

United Soccer League (USL)

Remote Overview of the United Soccer League (USL) The United Soccer League (USL) is the heartbeat ... Work alongside the Digital Services team to generate and organize statistical, team and player ...

United Soccer League (USL)

Remote Overview of the United Soccer League (USL) The United Soccer League (USL) is the heartbeat ... Work alongside the Digital Services team to generate and organize statistical, team and player ...

United Soccer League (USL)

Remote Overview of the United Soccer League (USL) The United Soccer League (USL) is the heartbeat ... Work alongside the Digital Services team to generate and organize statistical, team and player ...

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All JobsPlayer Support JobsRemote Player Support JobsRemote Player Support Jobs in Kentucky

Remote Player Support information

What is a remote player support?

A Remote Player Support job involves assisting players of video games or online platforms with their questions, technical issues, or account problems, all while working from a remote location. This role typically includes responding to customer inquiries via chat, email, or sometimes phone, troubleshooting common issues, and providing helpful information to ensure a positive player experience. Remote Player Support agents often work for gaming companies or third-party support providers and must have strong communication skills, patience, and a good understanding of the games or platforms they support.

What are the key skills and qualifications needed to thrive as a remote player support specialist, and why are they important?

To thrive as a Remote Player Support Specialist, you need strong problem-solving abilities, excellent written communication, and familiarity with customer service principles, often supported by experience in gaming or technical support. Proficiency with support ticketing systems, CRM software, and sometimes knowledge of specific game platforms or chat tools is typically required. Patience, empathy, and the ability to multitask are critical soft skills that set top performers apart. These skills and qualities ensure efficient resolution of player issues, foster positive player experiences, and uphold the reputation of the gaming company.

What are some common challenges faced by remote player support specialists, and how can they be effectively managed?

Remote Player Support specialists often encounter challenges such as handling high volumes of inquiries, managing player frustrations, and troubleshooting technical issues without direct access to user devices. Success in this role requires strong communication skills, adaptability, and the ability to remain calm under pressure. Many teams utilize collaborative tools and knowledge bases to share solutions and support each other, which helps in resolving complex cases efficiently. Regular training and feedback sessions also aid in staying updated with game changes and improving service quality.

What is the difference between Remote Player Support vs Customer Service Representative?

AspectRemote Player SupportCustomer Service Representative
CredentialsBasic technical knowledge, customer service skillsSimilar customer service skills, sometimes technical knowledge
Work EnvironmentRemote, gaming or entertainment industryRemote or in-office, various industries
Industry UsageGaming, entertainment, tech companiesRetail, telecom, finance, various sectors
Search & Comparison IntentFocus on gaming support rolesGeneral customer support roles

Remote Player Support and Customer Service Representative roles share customer service skills and often require similar credentials. However, Remote Player Support is specialized for the gaming or entertainment industry, focusing on technical and gameplay issues, while Customer Service Representatives serve broader industries. Both roles are typically remote, but their industry focus and technical requirements differ.

What are popular job titles related to Remote Player Support jobs in Kentucky?

For Remote Player Support jobs in Kentucky, the most frequently searched job titles are:

What job categories do people searching Remote Player Support jobs in Kentucky look for?

The top searched job categories for Remote Player Support jobs in Kentucky are:

What cities in Kentucky are hiring for Remote Player Support jobs?

Cities in Kentucky with the most Remote Player Support job openings:

Remote Player Support jobs near you

Program Support Supervisor

ConnectMed360

Louisville, KY • Remote

$70K - $90K/hr

Full-time

Medical, Dental, Vision, Life, Retirement, PTO

Posted 11 days ago

Job description

ConnectMed360 is seeking Program Support Supervisor role. This position can be fully remote. We offer quarterly incentive bonuses with plenty of growth opportunities!
A career with us is more than just a job. It's an opportunity to connect and care for our patients, providers, communities and each other. We attract extraordinary people who have a strong desire to live our mission - to better the lives of those battling cancer and rare diseases. Compassion is more important than numbers. We value teamwork, respect, integrity, and passion.
We are seeking a Program Support Supervisor to grow with us! The hours for this position is Monday- Friday 9:00am - 6:00pm EST. We succeed when you do, and our company and management team work hard to foster an environment that provides you with opportunities for both professional and personal growth.
ConnectMed360 is a unique model created to serve the needs of community, oncology and hematology physicians, patients, payers, and manufacturers.
Starting salary: $65K and up depending on experience
We offer a variety of benefits including:
  • Medical; Dental; Vision
  • 401k with a match
  • Paid Time Off and Paid Holidays
  • Quarterly Incentive Bonuses
  • Tuition Reimbursement
  • Company paid benefits – life; and short and long-term disability
Summary:
The Program Support Supervisor is responsible for supervising the accuracy and timeliness of the program’s billing function, prescription fulfillment process, and pharmacy/medical benefits investigations.
Major responsibilities:
  • Manages the verification of current coverage with third party payers and obtains authorizations as needed.
  • Helps with the resolution of billing issues such as claim resubmissions to all payers, changes in coverage, and claims adjustments.
  • Ensures that all prescriptions are billed in accordance with Medicare/DMEPOS regulations and that all required information is documented on the hardcopy prescription.
  • Communicates as required with client/patients about billing issues, including the results of applications for financial hardship assistance and other responses to customer inquiries about billing.
  • Communicates as required with manufacturer sales representatives.
  • Coordinates and participates in conference calls with manufacturer partners when requested.
  • Oversees record keeping so that all information is accurate and complete and manages the flow of up-to-date information between billing department and other parts of the Company, such as the accounts receivable, accounts payable and customer service departments.
  • Generates and analyzes reports.
  • Assists with developing, reviewing, and suggesting changes to prescription fulfillment department policies and procedures as needed.
  • Ensures ongoing compliance with all laws and regulations; ensures the department meets or exceeds accreditation standards; and implements ‘’best practices’ in all departmental activities.
  • Delegates authority when necessary to ensure that all responsibilities of this position are fulfilled in a timely and accurate manner.
  • Helps with the completion of pharmacy and medical cases when needed.
  • Assists with managing and training staff in benefits investigations.
  • Monitors daily calls/cases/chats.
  • Other duties as assigned.
  • Conducts job responsibilities in accordance with the standards set out in the Company’s Code of Business Conduct and Ethics, its policies and procedures, the Corporate Compliance Agreement, applicable federal and state laws, and applicable professional standards
Position Qualifications:
Education/Learning Experience:
  • Required: Associate’s Degree or equivalent from a 2-year college or technical school, or certificate program in pharmacy and/or healthcare
Work Experience:
  • Required: Minimum of two years’ pharmacy experience
  • Desired: 1 to 3 years’ experience in Healthcare Management, preferred
Skills/Knowledge:
  • Required: Ability to organize and plan the activities of team, delegate appropriately, provide superior level of customer service, and computer experience to include accounting and billing software. Must be a team player.
  • Desired:
Licenses/Certifications:
  • Required: Registration/Certification with Board of Pharmacy as required by law
  • Desired: Certified Pharmacy Technician (PTCB)

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