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Remote Customer Support Engineer Jobs in Kentucky

ForgeFit

Remote Customer Service Specialist

Louisville, KY · On-site +1

$16.25 - $21.50/hr

Remote (U.S. Based) Employment Type: Full-Time About ForgeFit At ForgeFit, we supply premium ... Comfortable using CRM or support tools * A positive attitude and genuine desire to help others

ForgeFit

Remote Customer Service Specialist

Lexington, KY · On-site +1

$17 - $22.25/hr

Remote (U.S. Based) Employment Type: Full-Time About ForgeFit At ForgeFit, we supply premium ... Comfortable using CRM or support tools * A positive attitude and genuine desire to help others

Liveops

Remote Customer Service Agent

Louisville, KY · Remote

$15 - $20/hr

Remote (US-Based) Liveops is seeking independent contractors to provide virtual customer service support for a variety of client programs across industries. This opportunity offers the flexibility to ...

Liveops

Remote Customer Service Agent

Lexington, KY · Remote

$15.50 - $20.50/hr

Remote (US-Based) Liveops is seeking independent contractors to provide virtual customer service support for a variety of client programs across industries. This opportunity offers the flexibility to ...

Liveops

Remote Customer Service Agent

Owensboro, KY · Remote

$15.25 - $20.50/hr

Remote (US-Based) Liveops is seeking independent contractors to provide virtual customer service support for a variety of client programs across industries. This opportunity offers the flexibility to ...

Liveops

Remote Customer Service Agent

Bowling Green, KY · Remote

$15.25 - $20.25/hr

Remote (US-Based) Liveops is seeking independent contractors to provide virtual customer service support for a variety of client programs across industries. This opportunity offers the flexibility to ...

Liveops

Remote Customer Service Agent

Richmond, KY · Remote

$14.25 - $19.25/hr

Remote (US-Based) Liveops is seeking independent contractors to provide virtual customer service support for a variety of client programs across industries. This opportunity offers the flexibility to ...

McQuade Organization

... Support: Answer questions, address concerns, and ensure each client has a smooth and positive ... great customer service -Has strong communication skills (we'll help you improve even more) -Is ...

McQuade Organization

... Support: Answer questions, address concerns, and ensure each client has a smooth and positive ... great customer service -Has strong communication skills (we'll help you improve even more) -Is ...

McQuade Organization

... Support: Answer questions, address concerns, and ensure each client has a smooth and positive ... great customer service -Has strong communication skills (we'll help you improve even more) -Is ...

McQuade Organization

... Support: Answer questions, address concerns, and ensure each client has a smooth and positive ... great customer service -Has strong communication skills (we'll help you improve even more) -Is ...

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All JobsCustomer Support Engineer JobsRemote Customer Support Engineer JobsRemote Customer Support Engineer Jobs in Kentucky

Remote Customer Support Engineer information

See Kentucky salary details

$33.9K

$68.2K

$94.2K

How much do remote customer support engineer jobs pay per year?

As of Aug 8, 2026, the average yearly pay for remote customer support engineer in Kentucky is $68,239.00, according to ZipRecruiter salary data. Most workers in this role earn between $60,800.00 and $78,200.00 per year, depending on experience, location, and employer.

How does a remote customer support engineer typically collaborate with other technical teams while working off-site?

As a Remote Customer Support Engineer, collaboration with other technical teams, such as development and product engineering, is often facilitated through digital communication tools like Slack, email, and video conferencing. You’ll regularly participate in virtual meetings to discuss complex customer issues, share feedback, and escalate bugs or feature requests. Building strong relationships and maintaining clear, proactive communication is key to ensuring customer issues are resolved efficiently. Many companies also utilize ticketing systems and shared documentation platforms to streamline workflows and keep all team members aligned.

What are the key skills and qualifications needed to thrive as a remote customer support engineer?

To thrive as a Remote Customer Support Engineer, you need a solid understanding of technical troubleshooting, product knowledge, and a relevant degree or experience in IT or engineering. Familiarity with ticketing systems like Zendesk, remote desktop tools, and CRM platforms is typically required, and certifications such as CompTIA A+ or similar can be beneficial. Outstanding communication, patience, and problem-solving abilities help build trust with clients and efficiently resolve issues. These skills ensure timely, effective support and high customer satisfaction in a remote work environment.

What is a remote customer support engineer?

A Remote Customer Support Engineer is a technical professional who assists customers in troubleshooting, diagnosing, and resolving issues with a company's products or services, all while working from a remote location. They typically provide support via email, chat, or phone, and may use remote desktop tools to access customers' systems. Their role combines technical expertise with strong communication and problem-solving skills to ensure customer satisfaction. Remote Customer Support Engineers often collaborate with other technical teams to escalate complex problems and help improve products based on customer feedback.

What is the difference between Remote Customer Support Engineer vs Remote Technical Support Specialist?

AspectRemote Customer Support EngineerRemote Technical Support Specialist
CredentialsTechnical certifications, customer service skillsTechnical certifications, troubleshooting skills
Work EnvironmentCustomer service platforms, remote communication toolsHelpdesk software, remote troubleshooting tools
Employer & IndustryTech companies, SaaS providersIT service providers, hardware/software vendors
Search & Comparison IntentUnderstanding roles, job requirementsJob differences, skills needed

The Remote Customer Support Engineer and Remote Technical Support Specialist roles share similar technical skills and work environments, often within tech or SaaS companies. However, the Support Engineer typically focuses more on customer relationship management and proactive support, while the Technical Support Specialist emphasizes troubleshooting and resolving technical issues. Both roles require technical certifications and excellent communication skills, but their primary focus and daily tasks differ slightly.

What are popular job titles related to Remote Customer Support Engineer jobs in Kentucky? For Remote Customer Support Engineer jobs in Kentucky, the most frequently searched job titles are:
What job categories do people searching Remote Customer Support Engineer jobs in Kentucky look for? The top searched job categories for Remote Customer Support Engineer jobs in Kentucky are:
What cities in Kentucky are hiring for Remote Customer Support Engineer jobs? Cities in Kentucky with the most Remote Customer Support Engineer job openings:
Remote Customer Support Engineer jobs near you

Remote Customer Support Associate - Online

Globe Life American Income Division

Richmond, KY • On-site, Remote

$13.50 - $18.50/hr

Full-time

Medical, Life, Retirement

Re-posted 17 days ago

Job description

Now Hiring: Remote Client Representatives (U.S. Residents Only)
Location: 100% Remote
Step into a career built on stability, service, and long-term opportunity. Since 1951, we have proudly supported working-class families by providing life, accident, and supplemental health benefits to members of labor unions, credit unions, associations, and their families.
As part of a growing, mission-driven organization, we are seeking motivated, relationship-focused individuals who enjoy helping others and building meaningful client connections through secure Zoom virtual appointments from home.
This is an excellent opportunity for individuals seeking a flexible remote career with professional growth, mentorship, and long-term earning potential.
About Us
  • Proud parent company: Globe Life
  • Essential business with 20%+ growth last year, even during challenging economic conditions
  • Serving clients throughout the United States and Canada
  • Mission-focused organization dedicated to protecting working families
Requirements • Responsibilities • Rewards
🌎 100% Remote Work
Work from home with flexibility, structure, and ongoing support in a fully virtual environment.
💰 Weekly Pay + Performance Bonuses
Earn reliable weekly income with additional incentives tied to consistency, growth, and performance.
📈 Long-Term Growth Potential
Build residual income opportunities through ongoing client relationships and renewals.
♥ Comprehensive Benefits
  • Health insurance reimbursement program
  • Company-supported life insurance coverage
  • Retirement planning options
📚 Full Training & Mentorship
No prior insurance experience required. We provide professional training, mentorship, and leadership development for coachable, motivated individuals.
⏰ Flexible Scheduling
Create a personalized schedule while maintaining clear expectations and growth opportunities.
Key Responsibilities
  • Conduct virtual client consultations through Zoom and phone communication
  • Build and maintain long-term client relationships
  • Assist clients with benefit information, coverage questions, and policy support
  • Deliver professional, solution-focused customer service
  • Maintain accurate communication and follow-up records
  • Participate in ongoing training and professional development sessions
What We're Looking For
Successful candidates typically demonstrate:
  • Clear and professional communication skills
  • Basic computer proficiency and comfort with Zoom-based meetings
  • Strong work ethic and commitment to client service
  • Positive, outgoing, and professional attitude
  • Effective time management and ability to work independently
  • Adaptability and willingness to learn

Leadership or management experience is helpful, but not required.
Why Join AO?
AO is built on mentorship, stability, flexibility, and purpose. We believe in supporting individuals who are motivated to grow professionally while making a meaningful difference in the lives of families nationwide.
Here, your effort is recognized, your growth is supported, and your success has no ceiling.
Interview Process
All interviews are conducted through Zoom video conferencing to provide a convenient, professional, and streamlined experience for all applicants.
Take the Next Step
If you're looking for a stable, rewarding work-from-home opportunity with long-term growth potential, we encourage you to apply today.
👉 Join AO and become part of a legacy dedicated to protecting families and building futures-generation after generation.

Apply