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Remote Customer Support Engineer Jobs in Florence, KY

CosmoProf

CUSTOMER SUCCESS PARTNER

Cincinnati, OH · Remote

Through consistent engagement and operational support, the role contributes to customer retention, customer satisfaction, and overall account health. Location: Remote Ideal candidate must reside in:

ForgeFit

Remote Customer Service Specialist

Cincinnati, OH · On-site +1

$16.25 - $21.50/hr

Remote (U.S. Based) Employment Type: Full-Time About ForgeFit At ForgeFit, we supply premium ... Comfortable using CRM or support tools * A positive attitude and genuine desire to help others

Liveops

Remote Customer Service Agent

Hamilton, OH · Remote

$14.50 - $19.25/hr

Remote (US-Based) Liveops is seeking independent contractors to provide virtual customer service support for a variety of client programs across industries. This opportunity offers the flexibility to ...

Liveops

Remote Customer Service Agent

Cincinnati, OH · Remote

$14.75 - $20/hr

Remote (US-Based) Liveops is seeking independent contractors to provide virtual customer service support for a variety of client programs across industries. This opportunity offers the flexibility to ...

KEYENCE

Field Application Engineer '27

Blue Ash, OH · On-site +1

$53K - $80K/yr

Solve complex customer challenges through creative configurations of our technical products ... Provide on-call, on-site and remote technical support, training, and troubleshooting * Travel ...

Trak Group

Senior Network Engineer

Hamilton, OH · Remote

$96K - $132K/yr

Senior Network Engineer Setting/Hours: 100% Remote | Full-time Join trak group in partnering with a ... Customer Support Work directly with customers to troubleshoot technical issues and communicate ...

Liveops

Remote Spanish Bilingual Customer Service

Hamilton, OH · Remote

$14.50 - $18.25/hr

Choose when and to whom you provide support services * Set your own schedule * Provide a distraction-free home office * Provide your own home office equipment * Handle customer calls, assess needs ...

Nityo Infotech

IT Support Specialist

Florence, KY · On-site +1

Remote (Florence, KY). Should be willing to travel to client location as needed. Duration: Fulltim ... Support the customer in developing and maintaining all technical and procedural documentation ...

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All JobsCustomer Support Engineer JobsRemote Customer Support Engineer JobsRemote Customer Support Engineer Jobs in Florence, KY

Remote Customer Support Engineer information

See Florence, KY salary details

$38.7K

$78K

$107.7K

How much do remote customer support engineer jobs pay per year?

As of Aug 14, 2026, the average yearly pay for remote customer support engineer in Florence, KY is $77,977.00, according to ZipRecruiter salary data. Most workers in this role earn between $69,500.00 and $89,300.00 per year, depending on experience, location, and employer.

How does a remote customer support engineer typically collaborate with other technical teams while working off-site?

As a Remote Customer Support Engineer, collaboration with other technical teams, such as development and product engineering, is often facilitated through digital communication tools like Slack, email, and video conferencing. You’ll regularly participate in virtual meetings to discuss complex customer issues, share feedback, and escalate bugs or feature requests. Building strong relationships and maintaining clear, proactive communication is key to ensuring customer issues are resolved efficiently. Many companies also utilize ticketing systems and shared documentation platforms to streamline workflows and keep all team members aligned.

What are the key skills and qualifications needed to thrive as a remote customer support engineer?

To thrive as a Remote Customer Support Engineer, you need a solid understanding of technical troubleshooting, product knowledge, and a relevant degree or experience in IT or engineering. Familiarity with ticketing systems like Zendesk, remote desktop tools, and CRM platforms is typically required, and certifications such as CompTIA A+ or similar can be beneficial. Outstanding communication, patience, and problem-solving abilities help build trust with clients and efficiently resolve issues. These skills ensure timely, effective support and high customer satisfaction in a remote work environment.

What is a remote customer support engineer?

A Remote Customer Support Engineer is a technical professional who assists customers in troubleshooting, diagnosing, and resolving issues with a company's products or services, all while working from a remote location. They typically provide support via email, chat, or phone, and may use remote desktop tools to access customers' systems. Their role combines technical expertise with strong communication and problem-solving skills to ensure customer satisfaction. Remote Customer Support Engineers often collaborate with other technical teams to escalate complex problems and help improve products based on customer feedback.

What is the difference between Remote Customer Support Engineer vs Remote Technical Support Specialist?

AspectRemote Customer Support EngineerRemote Technical Support Specialist
CredentialsTechnical certifications, customer service skillsTechnical certifications, troubleshooting skills
Work EnvironmentCustomer service platforms, remote communication toolsHelpdesk software, remote troubleshooting tools
Employer & IndustryTech companies, SaaS providersIT service providers, hardware/software vendors
Search & Comparison IntentUnderstanding roles, job requirementsJob differences, skills needed

The Remote Customer Support Engineer and Remote Technical Support Specialist roles share similar technical skills and work environments, often within tech or SaaS companies. However, the Support Engineer typically focuses more on customer relationship management and proactive support, while the Technical Support Specialist emphasizes troubleshooting and resolving technical issues. Both roles require technical certifications and excellent communication skills, but their primary focus and daily tasks differ slightly.

What are popular job titles related to Remote Customer Support Engineer jobs in Florence, KY?

For Remote Customer Support Engineer jobs in Florence, KY, the most frequently searched job titles are:

What job categories do people searching Remote Customer Support Engineer jobs in Florence, KY look for?

The top searched job categories for Remote Customer Support Engineer jobs in Florence, KY are:

What cities near Florence, KY are hiring for Remote Customer Support Engineer jobs?

Cities near Florence, KY with the most Remote Customer Support Engineer job openings:

Remote Customer Support Engineer jobs near you

Work From Home | Remote Customer Service Representative | Client Benefits Representative

Globe Life American Income Division

Cincinnati, OH • On-site, Remote

$15.25 - $21/hr

Full-time

Medical, Life, Retirement

Posted 5 days ago

Job description

Remote Customer Support Representative | Work From Home | Flexible Schedule | Weekly Pay
Company: AO | Globe Life
Location: 100% Remote (United States)
Build a Rewarding Career From Home
Looking for a remote career where you can help people, enjoy schedule flexibility, and grow professionally?
AO, a proud member of the Globe Life family, is seeking motivated individuals to join our team as Remote Customer Support Representatives / Client Support Representatives. In this fully remote role, you'll work with clients through scheduled virtual appointments, provide exceptional customer service, answer questions, and help individuals and families understand their available benefit options.
Whether you're beginning your career or bringing experience from customer service, healthcare, retail, hospitality, banking, education, administration, or sales, we provide the training and mentorship you need to succeed.
No previous insurance experience is required. Training is provided.
What You'll Do
  • Meet with clients virtually using Zoom.
  • Provide exceptional customer service and client support.
  • Answer client questions and explain available benefit options.
  • Guide clients through the enrollment process.
  • Maintain accurate client records and follow-up documentation.
  • Build long-term relationships through professionalism and trust.
  • Collaborate with a supportive remote team.
  • Participate in weekly coaching, training, and professional development.
Why Join AO?
🏠 100% Work From Home
Enjoy the freedom to work from anywhere in the United States.
⏰ Flexible Schedule
Create a schedule that fits your lifestyle and personal commitments.
💵 Weekly Pay + Performance Bonuses
Earn competitive weekly income with additional incentives based on performance.
📈 Career Growth
Advance into leadership opportunities through performance, mentorship, and professional development.
🎓 Comprehensive Training
Receive virtual onboarding, ongoing coaching, and continuous support from experienced leaders.
♥ Benefits
  • Health Insurance Reimbursement
  • Company-Paid Life Insurance
  • Residual Income Opportunities
  • Retirement Opportunities
  • Leadership Development
  • Career Advancement
💻 Industry-Leading Technology
Work with modern virtual systems and digital tools designed to help you succeed remotely.
Qualifications
  • Strong communication and customer service skills.
  • Basic computer proficiency and comfort using Zoom and virtual communication tools.
  • Positive attitude with a willingness to learn.
  • Self-motivated and dependable.
  • Strong organizational and time-management skills.
  • Comfortable working independently while collaborating with a remote team.

Customer service, client support, retail, hospitality, healthcare, banking, education, military, administrative, or sales experience is helpful-but not required.
Why AO?
For more than 70 years, AO has helped protect working families by providing life, accident, and supplemental health insurance benefits throughout North America.
Our mission is simple:
Protect Every Child. Serve All Working People.
We combine the stability of an established organization with the flexibility of a fully remote workplace, giving you the opportunity to build a meaningful career from anywhere.
Interview Process
All interviews are conducted virtually via Zoom, making the hiring process convenient, efficient, and accessible from wherever you are.
Ready to Get Started?
If you're looking for a rewarding work-from-home career where you can help others, grow professionally, and enjoy schedule flexibility, we'd love to hear from you.
Apply today and begin your career with AO.AO | Globe Life
Work From Home. Help Families. Build Your Future.

Apply