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Remote Player Support Jobs in Alabama (NOW HIRING)

Harris

$70K - $80K/yr

Support and troubleshoot Remote Desktop Services environments, including RD Gateway, RD Web Access ... Strong work ethic and self-starter, ability to work independently and as a team player. * Strong ...

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Remote Player Support information

What is a remote player support?

A Remote Player Support job involves assisting players of video games or online platforms with their questions, technical issues, or account problems, all while working from a remote location. This role typically includes responding to customer inquiries via chat, email, or sometimes phone, troubleshooting common issues, and providing helpful information to ensure a positive player experience. Remote Player Support agents often work for gaming companies or third-party support providers and must have strong communication skills, patience, and a good understanding of the games or platforms they support.

What are the key skills and qualifications needed to thrive as a remote player support specialist, and why are they important?

To thrive as a Remote Player Support Specialist, you need strong problem-solving abilities, excellent written communication, and familiarity with customer service principles, often supported by experience in gaming or technical support. Proficiency with support ticketing systems, CRM software, and sometimes knowledge of specific game platforms or chat tools is typically required. Patience, empathy, and the ability to multitask are critical soft skills that set top performers apart. These skills and qualities ensure efficient resolution of player issues, foster positive player experiences, and uphold the reputation of the gaming company.

What are some common challenges faced by remote player support specialists, and how can they be effectively managed?

Remote Player Support specialists often encounter challenges such as handling high volumes of inquiries, managing player frustrations, and troubleshooting technical issues without direct access to user devices. Success in this role requires strong communication skills, adaptability, and the ability to remain calm under pressure. Many teams utilize collaborative tools and knowledge bases to share solutions and support each other, which helps in resolving complex cases efficiently. Regular training and feedback sessions also aid in staying updated with game changes and improving service quality.

What is the difference between Remote Player Support vs Customer Service Representative?

AspectRemote Player SupportCustomer Service Representative
CredentialsBasic technical knowledge, customer service skillsSimilar customer service skills, sometimes technical knowledge
Work EnvironmentRemote, gaming or entertainment industryRemote or in-office, various industries
Industry UsageGaming, entertainment, tech companiesRetail, telecom, finance, various sectors
Search & Comparison IntentFocus on gaming support rolesGeneral customer support roles

Remote Player Support and Customer Service Representative roles share customer service skills and often require similar credentials. However, Remote Player Support is specialized for the gaming or entertainment industry, focusing on technical and gameplay issues, while Customer Service Representatives serve broader industries. Both roles are typically remote, but their industry focus and technical requirements differ.

What are popular job titles related to Remote Player Support jobs in Alabama?

For Remote Player Support jobs in Alabama, the most frequently searched job titles are:

What job categories do people searching Remote Player Support jobs in Alabama look for?

The top searched job categories for Remote Player Support jobs in Alabama are:

What cities in Alabama are hiring for Remote Player Support jobs?

Cities in Alabama with the most Remote Player Support job openings:

Remote Player Support jobs near you

Technical and Software Support Specialist

Harris

Remote

$70K - $80K/yr

Full-time

Re-posted 8 days ago

Harris Computer rating

8.5

Company rating: 8.5 out of 10

Based on 10 frontline employees who took The Breakroom Quiz

81st of 247 rated software companies

Job description

What you'll do

  • Serve as a frontline, primary support contact for ProSoft clients by responding to support tickets and phone inquiries.
  • Diagnose software issues and bugs, work with other members of the technical support team to identify and resolve problems in a timely, efficient and effective manner.
  • Administer, support, and optimize Windows Server infrastructure, Active Directory, Group Policy, DNS, storage, and core enterprise services.
  • Support and troubleshoot Remote Desktop Services environments, including RD Gateway, RD Web Access, Connection Broker, Session Hosts, SSL/TLS certificates, remote access security, and SSO integrations.
  • Implement and manage identity and access management solutions, including Microsoft Entra ID, SSO, MFA, SAML, OAuth, OpenID Connect, IIS and role-based access controls.
  • Support VMware-based virtual infrastructure, including provisioning, migrations, snapshots, storage management, backup and recovery, disaster recovery, and capacity planning.
  • Provide operational support for Microsoft SQL Server, including maintenance, security, performance troubleshooting, backups, auditing, and migration activities.
  • Develop PowerShell automation to improve administration, reporting, auditing, troubleshooting, and operational efficiency.
  • Implement Self-Service Password Portal for users to manage their own passwords
  • Identify when software or technical issues should be escalated to development and provide clear supporting details.
  • Prioritize requests effectively to minimize downtime and maintain strong customer satisfaction.

What we're looking for

  • Bachelor's degree in human resource management, accounting, business, or equivalent related work experience
  • Some knowledge of AP and payroll processes, human resource management workflows.
  • Excellent interpersonal, customer service and written and oral communication skills
  • Must possess professional and friendly attitude and be able to quickly develop a rapport with clients over the phone.
  • Strong work ethic and self-starter, ability to work independently and as a team player.
  • Strong analytical, troubleshooting, and problem-solving abilities
  • Ability to effectively manage multiple priorities and adapt to change within a fast-paced business environment.
  • Positive, professional, and solutions-oriented approach

Competencies:

Action Oriented
Approachability
Customer Focus
Communicative
Strong Listening Skills
Patience
Peer Relationships/Team Player
Technical Oriented and Adaptability

Required Qualifications:

  • Talking to customers to help resolve issues and walk them through procedures. When a phone call is not required, provides steps and written instructions through Team Support.
  • Basic knowledge of Microsoft Outlook, Teams, Word and Excel.
  • Prior knowledge of ProSoft a plus, but not required.

What will make you stand out

  • Use AI to research and resolve issues as well as suggest where AI can help improve current support workflows
  • General experience in accounts payable, HR/payroll systems support
  • Some basic accounting knowledge
  • Creating training videos
  • Updating User Guides
  • Accounting knowledge will set a candidate apart

Salary: $70,000 - $80,000 USD per year.

What Harris Computer employees say

Pay

Benefits

Hours and flexibility

Workplace

Get the full story on Breakroom

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About Harris Computer Systems

Sourced by ZipRecruiter

Harris Computer Systems, based in Ottawa, ON, CA, is an established player in the field of public sector software technology. Since its inception in 1976, the company has been striving to make clients' operations more efficient through reliable, practical, and flexible software solutions. Its extensive portfolio primarily serves utility, healthcare, public sector, and educational institutions, contributing to the betterment of public services through technology. Harris strongly believes in the value of forward-thinking technology and the power it has to drive progress for the public sector. This methodology is entirely in line with their mission to ensure customer success by providing reliable, practical, and robust software solutions.

Industry

Accounting services

Company size

1,001 - 5,000 Employees

Headquarters location

Ottawa, ON, CA

Social media

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