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Remote Automotive Technical Support Jobs in Alabama

Harris

$70K - $80K/yr

Support and troubleshoot Remote Desktop Services environments, including RD Gateway, RD Web Access ... Identify when software or technical issues should be escalated to development and provide clear ...

MAT Holdings, Inc

Technical Trainer

Birmingham, AL · On-site

$29.75 - $39.50/hr

... automotive chains. They're in the cars you drive, the trailers you tow, and the heavy-duty ... Wellness Programs, including fitness reimbursements and mental health support * Health Savings ...

Cayenta

(Remote) Support Analyst

Hueytown, AL · Remote

Experience working in a customer support or technical support environment. * Excellent ... Remote work and more! About Cayenta: Cayenta is a leading provider of enterprise resource ...

Cayenta

(Remote) Support Analyst

Mobile, AL · Remote

Experience working in a customer support or technical support environment. * Excellent ... Remote work and more! About Cayenta: Cayenta is a leading provider of enterprise resource ...

Quanta Services

IT Support Analyst III

Birmingham, AL · Remote

... office and remote environments, including operational technology (OT) systems critical to energy infrastructure. The IT Support Analyst III serves as a technical escalation resource, leads ...

3-GIS

Support Specialist II

Huntsville, AL · On-site +1

The Support Specialist II serves as a technical expert and customer advocate for the 3-GIS product ... Self-directed and effective in a remote or hybrid work environment. * Strong critical thinking and ...

TEKsystems

ISP Technician

Huntsville, AL · Remote

$15.50/hr

Answer technical support calls, chats and emails in a professional manner that adheres to company ... Your remote, work-from-home address must remain within 90 miles of a corporate office. * It is ...

Nttlimited

$23/hr

Your day at NTT DATA The Data Centre Remote Field Service Engineer (L1) is an entry level engineering role, operating in region and responsible for providing a professional remote technical support ...

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All JobsAutomotive Technical Support JobsRemote Automotive Technical Support JobsRemote Automotive Technical Support Jobs in Alabama

Remote Automotive Technical Support information

What is remote automotive technical support?

A Remote Automotive Technical Support job involves assisting customers, mechanics, or dealerships with diagnosing and troubleshooting vehicle issues over the phone, chat, or email. Technicians use their automotive knowledge to interpret error codes, provide repair guidance, and recommend solutions without physically inspecting the vehicle. This role requires strong communication skills, technical expertise, and the ability to guide users through complex problems. Many positions require ASE certification or equivalent experience in automotive repair.

What are the typical daily tasks and responsibilities for remote automotive technical support?

In a Remote Automotive Technical Support role, your daily responsibilities usually include responding to customer inquiries via phone, email, or chat, troubleshooting technical issues, and guiding clients through diagnostics and repairs. You may also interpret error codes, recommend parts or service steps, and document support cases using internal systems. Collaboration with teams such as engineering or product support is common, especially for complex cases that require escalation. This role often involves balancing multiple cases at once while maintaining detailed and clear communication with both customers and internal stakeholders.

What are the key skills and qualifications needed to thrive in remote automotive technical support?

To thrive as a Remote Automotive Technical Support professional, you need in-depth automotive technical knowledge, diagnostic abilities, and strong problem-solving skills, typically backed by relevant certifications or industry experience. Familiarity with automotive diagnostic software, OEM service platforms, and ticketing or CRM systems is highly beneficial. Exceptional verbal communication, patience, and customer service orientation are vital soft skills for effectively assisting clients remotely. These competencies enable you to efficiently diagnose and resolve technical issues, ensuring high customer satisfaction in a remote work environment.

What are popular job titles related to Remote Automotive Technical Support jobs in Alabama?

For Remote Automotive Technical Support jobs in Alabama, the most frequently searched job titles are:

What job categories do people searching Remote Automotive Technical Support jobs in Alabama look for?

The top searched job categories for Remote Automotive Technical Support jobs in Alabama are:

What cities in Alabama are hiring for Remote Automotive Technical Support jobs?

Cities in Alabama with the most Remote Automotive Technical Support job openings:

Remote Automotive Technical Support jobs near you

Technical Support Operator - Remote

KnownHost LLC

Birmingham, AL • Remote

$30K - $40K/yr

Full-time

Medical, Dental, Vision, PTO

Posted 3 days ago

New

Job description

THIS IS WHO YOU ARE...
You are our front line in the battle for exceptional customer experience at the 24/7/365 help desk.
Ideally, you have experienced terrible web hosting customer service and have vowed that will never happen on your watch!
You are responsible for seeing that our customers have excellent customer service by doing what you do every day -> exceeding customer expectations.
WHAT DO WE NEED FROM YOU? Well, you should be customer focused, great under pressure, and ready to engage a problem with your superior analytic skills. Can you do several things at a time with amazing efficiency? Good! If you are a super ninja with web hosting applications and platforms -> we need to talk.
MORE ABOUT THE POSITION. These will be your primary responsibilities in your daily goal to fight bad web hosting:
Hiring for day shift employees CST.
Provide customers support via our 24/7 helpdesk.
Troubleshooting email delivery issues
Troubleshooting cPanel, Plesk, and DirectAdmin related issues
Troubleshooting DNS, FTP, SSL, Apache, and other service-related issues.
Ensuring customer satisfaction
You must know Linux like your favorite cheeseburger and fries' combo! Here are your other amazing attributes:
Must be customer-focused, and willing to do whatever it takes to resolve customer issues. Going above and beyond is the standard at KnownHost. Our customer reviews reflect this.
Excellent written English. Technical Support Operators currently primarily provide support over email, but may occasionally be asked to pitch in with live chat and phone support.
Must be familiar with Linux shell (bash), Apache, PHP, MySQL, email (POP3/IMAP/SMTP), FTP, DNS, and other standard web hosting applications and protocols.
Must be able to work under pressure when bad stuff happens and get the job done.
Multi-tasking is a must. KnownHost has a lot going on, and multiple brands.
Must be able to ask customers for complete error message or derive the context of their problem if they provide insufficient information.
Must have working knowledge of one of the following control panels, cPanel/WHM, Plesk, and DirectAdmin is required.
Knowledge of PHP, Python, Perl, and Ruby on Rail a bonus.
Working Knowledge of Iptables firewalls (CSF, APF, etc.)
Common customer website apps, like Drupal, WordPress, MediaWiki, Magento, ZenCart, etc
MySQL commands for support or troubleshooting, like importing/dumping a database, simple SELECT statements or "SHOW PROCESSLIST"
WHY IS KNOWNHOST THE RIGHT FIT FOR YOU? We are seeking extraordinary people in a world of mediocrity. You must live and breathe web hosting. To attract and retain top-level talent, we are prepared to treat you like a VIP.
With plush benefits, paid vacation time, and competitive pay, we believe that KnownHost can be your next home away from home. Here is how we let you know that you are valued on our red carpet:
  • Competitive pay between $14 to $20 per hour (depending on experience)
  • Comprehensive health, dental, and vision insurance plans (US only)
  • Flexible scheduling, & paid vacation benefits.
  • A variety of other perks and benefits

All our positions are full-time employment, so we expect KnownHost to be your only hosting related job.
All you should do is know your field from every position, pass the background/ drug test, and let us do the rest!
Apply today and let us get to know you!

Apply