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Remote Automotive Technical Support Jobs in Alabama

MAT Holdings, Inc

Technical Trainer

Birmingham, AL · On-site +1

$29.75 - $39.50/hr

... automotive chains. They're in the cars you drive, the trailers you tow, and the heavy-duty ... Wellness Programs, including fitness reimbursements and mental health support * Health Savings ...

Cayenta

(Remote) Support Analyst

Mobile, AL · Remote

Develop deep functional and technical knowledge of our ERP applications, with a focus on Human ... Understand support service agreements and appropriately scope requests outside of standard support

Cayenta

(Remote) Support Analyst

Hueytown, AL · Remote

Develop deep functional and technical knowledge of our ERP applications, with a focus on Human ... Understand support service agreements and appropriately scope requests outside of standard support

Harris

This remote role welcomes candidates anywhere in the US. Preference will be given to candidates who ... Collaborate with Product, Support, QA, and Engineering teams to improve customer outcomes.

FMS Aerospace

Technical Writer

Huntsville, AL · On-site +1

FMS Aerospace is seeking a skilledTechnical Writer for our Huntsville location to support a various ... Strong interpersonal skills and the ability to work proficiently with remote employees * Proficient ...

Nttlimited

Your day at NTT DATA The Data Centre Remote Field Service Engineer (L1) is an entry level engineering role, operating in region and responsible for providing a professional remote technical support ...

ITW Avery Weigh-Tronix

Dillon Product Manager

AL · Remote

$80K - $121K/yr

This role will provide technical support to the sales channel and end users through product ... Experience with ITW business and products #LI-Remote Compensation Information: $80,800 - $121,200 ...

Akima, LLC

Personnel Assistant III (Remote)

Huntsville, AL · On-site +1

$36K - $48K/yr

The Personnel Assistant III provides administrative and technical support to the PMO team in ... Work is performed in a remote, home-office environment. The individual must be able to sit for ...

Genesys

Help build, support and operate technology used by more than 8,000 organizations in over 100 ... Remote Summary of Position: The Technical Account Manager (TAM) is responsible for delivering ...

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Remote Automotive Technical Support information

What are the typical daily tasks and responsibilities for remote automotive technical support?

In a Remote Automotive Technical Support role, your daily responsibilities usually include responding to customer inquiries via phone, email, or chat, troubleshooting technical issues, and guiding clients through diagnostics and repairs. You may also interpret error codes, recommend parts or service steps, and document support cases using internal systems. Collaboration with teams such as engineering or product support is common, especially for complex cases that require escalation. This role often involves balancing multiple cases at once while maintaining detailed and clear communication with both customers and internal stakeholders.

What is remote automotive technical support?

A Remote Automotive Technical Support job involves assisting customers, mechanics, or dealerships with diagnosing and troubleshooting vehicle issues over the phone, chat, or email. Technicians use their automotive knowledge to interpret error codes, provide repair guidance, and recommend solutions without physically inspecting the vehicle. This role requires strong communication skills, technical expertise, and the ability to guide users through complex problems. Many positions require ASE certification or equivalent experience in automotive repair.

What are the key skills and qualifications needed to thrive in remote automotive technical support?

To thrive as a Remote Automotive Technical Support professional, you need in-depth automotive technical knowledge, diagnostic abilities, and strong problem-solving skills, typically backed by relevant certifications or industry experience. Familiarity with automotive diagnostic software, OEM service platforms, and ticketing or CRM systems is highly beneficial. Exceptional verbal communication, patience, and customer service orientation are vital soft skills for effectively assisting clients remotely. These competencies enable you to efficiently diagnose and resolve technical issues, ensuring high customer satisfaction in a remote work environment.

What are popular job titles related to Remote Automotive Technical Support jobs in Alabama? For Remote Automotive Technical Support jobs in Alabama, the most frequently searched job titles are:
What job categories do people searching Remote Automotive Technical Support jobs in Alabama look for? The top searched job categories for Remote Automotive Technical Support jobs in Alabama are:
What cities in Alabama are hiring for Remote Automotive Technical Support jobs? Cities in Alabama with the most Remote Automotive Technical Support job openings:
Remote Automotive Technical Support jobs near you

Technical Trainer

MAT Holdings, Inc

Birmingham, AL • On-site, Remote

$29.75 - $39.50/hr

Full-time

Medical, Dental, Vision, Life, Retirement, PTO

Posted 15 days ago

MAT Holdings rating

6.9

Company rating: 6.9 out of 10

Based on 10 frontline employees who took The Breakroom Quiz

362nd of 487 rated machine equipment manufacturers

Job description

Company Description
Join our vertically integrated team at MAT Holdings, Inc., a leading global manufacturer with a 40-year history. We're proud to provide employment opportunities for more than 14,000 employees across 12 countries. Headquartered in Long Grove, Illinois, we have over 40 factories on three continents, including 2.1 million square feet of U.S. distribution and manufacturing space.
You will find our products at home improvement centers, big-box retailers, hardware stores, and automotive chains. They're in the cars you drive, the trailers you tow, and the heavy-duty machinery you operate.
MAT can maintain consistent expertise and solutions across the entire supply chain. We're experts in engineering, manufacturing, quality assurance, logistics and distribution, marketing, design, and customer service - we don't just make it happen, we ensure it happens with excellence.
We're more than manufacturing, we're MAT.
Benefits
  • MAT Holdings Inc. and its subsidiaries offer a complete benefits package that includes medical, dental, vision, and disability insurance after 60 days of employment
  • Paid Time Off (PTO), including paid vacation, sick days, and paid holidays
  • 401k Retirement Plan + Company Match
  • Career Advancement Program, training and development
  • Wellness Programs, including fitness reimbursements and mental health support
  • Health Savings Account (HSA) and Flexible Spending Accounts (FSA)
  • Voluntary Life / AD&D , Employer Provided Life/AD&D
  • and More

Job Description
Job Summary
This position is with GRI Engineering and Development, LLC, a division of MAT Holdings, Inc. GRIE holds a significant market share of the aftermarket braking segment. Offering a complete line of brake rotors, drums, and friction components, GRIE has created a reputation for supplying high-quality finished components to the off-road and heavy-duty vehicle market. This position is responsible for training the automotive brake pad customers. We are currently looking for a high-energy, dynamic individual. You will be responsible for the Gulf Coast Territory. States include AL, MS, LA, AR, and TN.
Principle Responsibilities
  • Conduct technical training sessions at customer regional and national sales meetings and at trade-shows.
  • Attend ride-a-longs with customer commercial sales managers to promote and educate their customers on brake pads.
  • Present technical information on brake pads to a wide audience (both technical and non-technical). Audience size can vary from 20 - 100 people. The intent of the presentations is to educate the participants by providing technical information and fielding any questions related but not limited to, brake friction material, customer brake pad line differentiation, manufacturing, quality, and testing.
  • Responsible for problem-solving any customer issues relating to brake pad fit and/or function during customer visits.
  • Become familiar with the customer's commercial sales programs and promotions.
  • Responsible for ongoing relationship building with customers.
  • Extensive travel (up to 75%) to various locations across the US.
  • Planned and coordinated all training sessions/schedules with the customer training manager.
  • Attend yearly internal company training with corporate, R&D, and the company factories.
  • Issue weekly reports on customer visits on a timely basis, as well as participate in weekly team conference calls.

Qualifications
Competencies
  • Excellent written and verbal communication skills with the ability to present data in an organized manner
  • Strong written and presentation skills with the ability to communicate to and engage an audience in all settings, ensuring participants become more knowledgeable on our products and product lines
    • Knowledge of OE or aftermarket brake systems and components
    • Familiar with vehicle maintenance and diagnosis
  • Excellent communication and conflict resolution skills both on an individual basis and group level
  • Delivers on commitments, has strong follow-up skills, and shows consistency between words and actions
  • Proven ability to negotiate, making sound decisions in a timely and confident manner
  • Ability to influence and shape the decisions of others and to work through issues or conflicts to create
  • Highly organized, results-driven and an ability to work in a fast-paced environment
    • Must be able to interface with clients and maintain a professional image.
    • Strong commitment to customer satisfaction and quality
    • Instructional Training Experience - Classroom or on-the-job preferred

Education/Experience:
  • Bachelor's degree in Business, Science, or equivalent experience.
  • Minimum of 5 years on-the-job experience (i.e. service departments, dealerships, vehicle maintenance, etc.) or equivalent combination of education and experience.
  • Automotive Technical experience in Brake Systems / Repair - State or ASE/Master Certifications a plus.
  • Strong proficiency in Microsoft Office applications, including Word, Excel, and PowerPoint
  • Bi-lingual in Spanish is a plus.

The posted salary range for this position is $90,000 to $110,000. Final compensation will be determined based on the candidate's skills, experience, and qualifications.
Additional Information
All your information will be kept confidential according to EEO guidelines.
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