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Automotive Technical Support Jobs (NOW HIRING)

Cutting Edge Automotive Solutions

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Automotive Technical Support Representative

Robertsdale, AL · On-site

$50K - $70K/yr

This position provides technical support to automotive technicians and shop owners using diagnostic scan tools and related equipment. Work environment is clean and air conditioned. The ideal ...

Cutting Edge Automotive Solutions

Be Seen First

Automotive Technical Support Representative

Robertsdale, AL · On-site

$50K - $70K/yr

This position provides technical support to automotive technicians and shop owners using diagnostic scan tools and related equipment. Work environment is clean and air conditioned. The ideal ...

smp

Sales Force Support * Develop customer-focused training materials, including Sales Clinics and Counterperson Programs. * Provide technical guidance on SMP products and automotive systems. * Conduct ...

Futran Tech Solutions Pvt. Ltd.

Technical Support

Troy, MI · On-site

$35K - $44K/yr

Responsibilities include technical troubleshooting, warranty adjudication, product support, and ... A college degree in the automotive or heavy-duty trucking industry from accredited colleges and ...

LKQ

Automotive Technical Document Writer

Grand Prairie, TX · On-site

$25 - $28/hr

Product support team member who works with production, engineering R&D, product support and sales ... Thorough understanding of automotive systems (suspension, brakes, electrical, powertrain, etc.) and ...

Veteran-friendly

Urgent

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Automotive Technical Support information

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How much do automotive technical support jobs pay per hour?

As of Jun 25, 2026, the average hourly pay for automotive technical support in the United States is $26.05, according to ZipRecruiter salary data. Most workers in this role earn between $19.23 and $28.37 per hour, depending on experience, location, and employer.

What are the main types of issues an Automotive Technical Support specialist handles on a daily basis?

Automotive Technical Support specialists typically address a range of concerns, from troubleshooting vehicle performance problems to guiding technicians through complex repair procedures. They may respond to inquiries about electrical or mechanical system faults, provide remote diagnostic assistance, or help resolve warranty and recall-related questions. Daily interactions often involve collaborating with service staff at dealerships or repair shops via phone, email, or online platforms. This dynamic environment keeps the work engaging, as you contribute directly to solving real-world automotive challenges.

What are the key skills and qualifications needed to thrive in the Automotive Technical Support position, and why are they important?

To excel as an Automotive Technical Support professional, you need a solid understanding of automotive systems, diagnostics, and repair procedures, usually supported by technical certifications such as ASE or manufacturer-specific qualifications. Familiarity with diagnostic tools, OEM software, and service information databases is essential for troubleshooting and resolving technical issues. Excellent communication, active listening, and problem-solving skills help you effectively assist customers and collaborate with dealership technicians or service advisors. These attributes are vital for delivering accurate solutions, ensuring customer satisfaction, and maintaining the efficiency of automotive service operations.

What is an Automotive Technical Support job?

An Automotive Technical Support job involves assisting customers, technicians, or dealerships with troubleshooting vehicle issues, diagnosing problems, and providing technical solutions. Professionals in this role often work for automotive manufacturers, suppliers, or service centers to ensure accurate and efficient problem resolution. They may use diagnostic tools, service manuals, and technical knowledge to guide repairs or maintenance. Strong communication skills and a deep understanding of automotive systems are essential for success in this role.

More about Automotive Technical Support jobs
What cities are hiring for Automotive Technical Support jobs? Cities with the most Automotive Technical Support job openings:
What are the most commonly searched types of Automotive Technical Support jobs? The most popular types of Automotive Technical Support jobs are:
What states have the most Automotive Technical Support jobs? States with the most job openings for Automotive Technical Support jobs include:
What job categories do people searching Automotive Technical Support jobs look for? The top searched job categories for Automotive Technical Support jobs are:
Automotive Technical Support jobs near you
Infographic showing various Automotive Technical Support job openings in the United States as of June 2026, with employment types broken down into 94% Full Time, 2% Part Time, and 4% Contract. Highlights an 98% Physical, 1% Hybrid, and 1% Remote job distribution, with an average salary of $54,179 per year, or $26 per hour.

Automotive Technical Support Representative

Cutting Edge Automotive Solutions

Robertsdale, AL • On-site

$50K - $70K/yr

Full-time

Medical, Dental, Vision, Life, Retirement, PTO

Posted 19 days ago

Job description

Cutting Edge Automotive Solutions is seeking a knowledgeable and customer-focused Automotive Technical Support Representative to join our team. This position provides technical support to automotive technicians and shop owners using diagnostic scan tools and related equipment. Work environment is clean and air conditioned. The ideal candidate will have hands-on automotive diagnostic experience, excellent communication skills, and a passion for helping customers solve technical issues.

Required Qualifications:

Bilingual Preferred: English & Spanish

  • Automotive technician or diagnostic specialist background
  • Experience using aftermarket and OEM diagnostic scan tools
  • ASE certifications
  • Basic Computer skills, including Microsoft Office and data entry

Responsibilities:

  • Provide technical support to customers via phone, email, and remote communication tools
  • Assist customers with the operation, setup, and troubleshooting of automotive diagnostic scan tools and equipment
  • Help technicians interpret diagnostic trouble codes, live data, and test results
  • Support customers with vehicle diagnostics involving engine, transmission, electrical, HVAC, ABS, SRS, ADAS, and other vehicle systems
  • Must be able to document customer interactions and technical solutions within company systems
  • Escalate complex issues when necessary and follow through to resolution
  • Stay current on vehicle technology, diagnostic procedures, software updates, and product features
  • Deliver a high level of customer service while maintaining professionalism and patience in all customer interactions

Requirements:

  • Strong automotive diagnostic knowledge and troubleshooting abilities
  • Experience diagnosing issues across multiple automotive systems, including drivetrain, electrical, air conditioning, and network communication systems
  • Familiarity with automotive scan tools, service information systems, and diagnostic procedures
  • Excellent verbal and written communication skills
  • Strong phone presence and customer service skills
  • Ability to explain technical information clearly to customers with varying levels of experience
  • Strong problem-solving skills and attention to detail
  • Ability to work independently and as part of a team

If you have automotive diagnostic experience and enjoy helping technicians solve problems, we encourage you to apply and become part of the Cutting Edge Automotive Solutions team.