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Automotive Technical Support Jobs (NOW HIRING)

Futran Tech Solutions Pvt. Ltd.

Technical Support

Troy, MI · On-site

$35K - $44K/yr

Responsibilities include technical troubleshooting, warranty adjudication, product support, and ... A college degree in the automotive or heavy-duty trucking industry from accredited colleges and ...

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Automotive Technical Support information

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How much do automotive technical support jobs pay per hour?

As of Jul 15, 2026, the average hourly pay for automotive technical support in the United States is $26.05, according to ZipRecruiter salary data. Most workers in this role earn between $19.23 and $28.37 per hour, depending on experience, location, and employer.

What are the main types of issues an Automotive Technical Support specialist handles on a daily basis?

Automotive Technical Support specialists typically address a range of concerns, from troubleshooting vehicle performance problems to guiding technicians through complex repair procedures. They may respond to inquiries about electrical or mechanical system faults, provide remote diagnostic assistance, or help resolve warranty and recall-related questions. Daily interactions often involve collaborating with service staff at dealerships or repair shops via phone, email, or online platforms. This dynamic environment keeps the work engaging, as you contribute directly to solving real-world automotive challenges.

What are the key skills and qualifications needed to thrive in the Automotive Technical Support position, and why are they important?

To excel as an Automotive Technical Support professional, you need a solid understanding of automotive systems, diagnostics, and repair procedures, usually supported by technical certifications such as ASE or manufacturer-specific qualifications. Familiarity with diagnostic tools, OEM software, and service information databases is essential for troubleshooting and resolving technical issues. Excellent communication, active listening, and problem-solving skills help you effectively assist customers and collaborate with dealership technicians or service advisors. These attributes are vital for delivering accurate solutions, ensuring customer satisfaction, and maintaining the efficiency of automotive service operations.

What is an Automotive Technical Support job?

An Automotive Technical Support job involves assisting customers, technicians, or dealerships with troubleshooting vehicle issues, diagnosing problems, and providing technical solutions. Professionals in this role often work for automotive manufacturers, suppliers, or service centers to ensure accurate and efficient problem resolution. They may use diagnostic tools, service manuals, and technical knowledge to guide repairs or maintenance. Strong communication skills and a deep understanding of automotive systems are essential for success in this role.

More about Automotive Technical Support jobs
What cities are hiring for Automotive Technical Support jobs? Cities with the most Automotive Technical Support job openings:
What are the most commonly searched types of Automotive Technical Support jobs? The most popular types of Automotive Technical Support jobs are:
What states have the most Automotive Technical Support jobs? States with the most job openings for Automotive Technical Support jobs include:
What job categories do people searching Automotive Technical Support jobs look for? The top searched job categories for Automotive Technical Support jobs are:
Automotive Technical Support jobs near you
Infographic showing various Automotive Technical Support job openings in the United States as of July 2026, with employment types broken down into 88% Full Time, 6% Part Time, and 6% Contract. Highlights an 100% In-person job distribution, with an average salary of $54,179 per year, or $26 per hour.

Automotive Technical Support Specialist

Auto Air Export, Inc.

Irving, TX • On-site

Full-time

Re-posted 4 days ago

Job description

Omega Holdings is a private equity-owned leading distributor of air conditioning and other high demand aftermarket components to a broad range of light- duty and heavy-duty vehicle end markets. Omega has created a unique, market leading platform in the automotive aftermarket with numerous opportunities to apply its repeatable playbook to grow both organically and through acquisition. With our product portfolio, dedication to quality, entrepreneurial setting, and competitive strength, we are a great place to build a lasting career.

The Tech Service Line individual will interact with the company customers by addressing inquiries and resolving complaints related to tech.

Job Summary:

  • Answer customer’s technical questions and inquiries at the highest caliber possible.
  • Ask questions to better understand the problem.
  • Diagnose and provide clear advice on what the customer can do to resolve their problem.
  • Log information regarding the correspondence into the system to maintain proper record keeping.
  • Maintain composure and a positive attitude during difficult scenarios and conversations.

Duties/Responsibilities:

  • Interact with customers in proper fashion.
  • Conduct ongoing technical product research to maintain best in class automotive technical knowledge.
  • Analyze internal warranty reports to identify product improvement opportunities.
  • Field customer questions and complaints; forward and delegate to assigned specialist or appropriate staff.
  • Ensure appropriate actions are taken to resolve customers’ problems and concerns.
  • Maintain detailed customer accounts and records.
  • Perform other related duties as assigned.

Required Skills/Abilities:

  • Excellent communication skills including active listening.
  • Service oriented and able to resolve customer grievances.
  • Proficient in Microsoft Suite, with the ability to learn more software.
  • Ability to multi-task in a fast-paced environment.
  • Multilingual would be an asset but not required. Must be fluent in English.