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Automotive Technical Support Jobs (NOW HIRING)

Teleperformance

Overview As a Automotive Customer Service Specialist, you will serve as a primary point of contact ... Responsibilities Your Responsibilities As a Technical Support Representative, your main ...

Volvo Group

Technical Support Specialist

Ridgeville, SC · On-site

... technical support to retailer technicians and internal customers. Support is provided using strong ... Five years of Automotive experience including electrified vehicles (master technician preferred)

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How much do automotive technical support jobs pay per hour?

As of Aug 5, 2026, the average hourly pay for automotive technical support in the United States is $26.05, according to ZipRecruiter salary data. Most workers in this role earn between $19.23 and $28.37 per hour, depending on experience, location, and employer.

What types of issues does an automotive technical support specialist handle on a daily basis?

Automotive Technical Support specialists typically address a range of concerns, from troubleshooting vehicle performance problems to guiding technicians through complex repair procedures. They may respond to inquiries about electrical or mechanical system faults, provide remote diagnostic assistance, or help resolve warranty and recall-related questions. Daily interactions often involve collaborating with service staff at dealerships or repair shops via phone, email, or online platforms. This dynamic environment keeps the work engaging, as you contribute directly to solving real-world automotive challenges.

What are the key skills and qualifications needed to thrive in automotive technical support?

To excel as an Automotive Technical Support professional, you need a solid understanding of automotive systems, diagnostics, and repair procedures, usually supported by technical certifications such as ASE or manufacturer-specific qualifications. Familiarity with diagnostic tools, OEM software, and service information databases is essential for troubleshooting and resolving technical issues. Excellent communication, active listening, and problem-solving skills help you effectively assist customers and collaborate with dealership technicians or service advisors. These attributes are vital for delivering accurate solutions, ensuring customer satisfaction, and maintaining the efficiency of automotive service operations.

What is an automotive technical support?

An Automotive Technical Support job involves assisting customers, technicians, or dealerships with troubleshooting vehicle issues, diagnosing problems, and providing technical solutions. Professionals in this role often work for automotive manufacturers, suppliers, or service centers to ensure accurate and efficient problem resolution. They may use diagnostic tools, service manuals, and technical knowledge to guide repairs or maintenance. Strong communication skills and a deep understanding of automotive systems are essential for success in this role.

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What are the most commonly searched types of Automotive Technical Support jobs? The most popular types of Automotive Technical Support jobs are:
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Automotive Technical Support jobs near you
Infographic showing various Automotive Technical Support job openings in the United States as of July 2026, with employment types broken down into 87% Full Time, 11% Part Time, 1% Contract, and 1% Nights. Highlights an 97% Physical, 1% Hybrid, and 2% Remote job distribution, with an average salary of $54,179 per year, or $26 per hour.

Automotive Technical Support Specialist

ITW Car Care

Lakeland, FL

Full-time

Posted 8 days ago

Job description

Job Description:

SUMMARY

The Technical Services Specialist is responsible for providing advanced technical support, conducting product and equipment research, and supporting validation and training efforts for the Automotive Aftermarket channel customers. This role requires strong organizational skills, independent project management, and the ability to analyze and resolve technical inquiries through calls and emails. The ideal candidate has extensive hands-on automotive experience and a strong understanding of diagnostic and testing equipment.

ESSENTIAL DUTIES AND RESPONSIBILITIES

  • Manage and prioritize multiple research and technical service projects, ensuring timely completion with minimal supervision
  • Conduct in-depth research and analysis of automotive products, tools, and equipment to assess compatibility with ICE, EV, and hybrid vehicle platforms, and  produce trend reports, market maps, and competitor comparisons
  • Provide expert technical support related to product usage, equipment operation, and troubleshooting in field and on site
  • Manage and resolve technical inquiries via phone and email from customers including distributors, dealerships and other types of service providers
  • Perform tool testing and design verification to ensure product performance and quality standards
  • Support cross-functional team on Innovation projects with new product testing 
  • Prepare detailed product validation and research reports
  • Assist with virtual training initiatives and technical education efforts

Supervisory Responsibilities

  • This position has no supervisory responsibilities.

QUALIFICATIONS

  • Minimum of five (5) years of hands-on experience as an automotive technician; Bachelors in Industrial / Mechanical Engineering preferred
  • ASE Certification (Automotive Service Excellence)
  • Proven ability to diagnose and repair a wide range of vehicle systems
  • Strong knowledge of precision measurement tools, diagnostic scanners, and automotive test equipment
  • Excellent research, analytical, and problem-solving skills
  • Strong written and verbal communication skills
  • Ability to work independently, prioritize workload, and manage multiple projects simultaneously

Preferred Skills

  • Experience supporting dealership and field staff technical operations
  • Background in product testing, validation, or quality assurance
  • Familiarity with virtual training platforms or technical instruction

ITW is an equal opportunity employer. We value our colleagues’ unique perspectives, experiences and ideas and create workplaces where everyone can develop their careers and perform to their full potential. 


As an equal employment opportunity employer, ITW is committed to equal employment opportunity and fair treatment for employees, beginning with the hiring process and continuing through all aspects of the employment relationship. 


All qualified applicants will receive consideration for employment without regard to race, color, sex, gender identity, sexual orientation, religion, national origin, age, disability, protected Veteran status or any other characteristic protected by applicable federal, state, or local laws.  

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