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Automotive Technical Support Jobs (NOW HIRING)

Futran Tech Solutions Pvt. Ltd.

Technical Support

Troy, MI · On-site

$35.30K - $44.30K/yr

Responsibilities include technical troubleshooting, warranty adjudication, product support, and ... A college degree in the automotive or heavy-duty trucking industry from accredited colleges and ...

Volvo Car USA

Technical Support Engineer,

Ridgeville, SC

$73.35K - $136.22K/yr

What you'll bring Retailer Technical Support team experience preferred Effectively gather, share, and communicate technical information with various audiences Strong knowledge of advanced automotive ...

Volvo Group

Technical Support Engineer,

Ridgeville, SC

$73.35K - $136.22K/yr

What you'll bring Retailer Technical Support team experience preferred Effectively gather, share, and communicate technical information with various audiences Strong knowledge of advanced automotive ...

AutoZone

Automotive Technical Editor IV

Elk Grove, CA · On-site

$54.70K - $91.30K/yr

Directly supporting the Senior Editor role, this position serves as a technical expert for automobile manufacturer data, and provides technical solutions for data issues. Individual will need to have ...

AutoZone

Automotive Technical Editor IV

Elk Grove, CA · On-site

$54.70K - $91.30K/yr

Directly supporting the Senior Editor role, this position serves as a technical expert for automobile manufacturer data, and provides technical solutions for data issues. Individual will need to have ...

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How much do automotive technical support jobs pay per hour?

As of May 31, 2026, the average hourly pay for automotive technical support in the United States is $26.05, according to ZipRecruiter salary data. Most workers in this role earn between $19.23 and $28.37 per hour, depending on experience, location, and employer.

What is an Automotive Technical Support job?

An Automotive Technical Support job involves assisting customers, technicians, or dealerships with troubleshooting vehicle issues, diagnosing problems, and providing technical solutions. Professionals in this role often work for automotive manufacturers, suppliers, or service centers to ensure accurate and efficient problem resolution. They may use diagnostic tools, service manuals, and technical knowledge to guide repairs or maintenance. Strong communication skills and a deep understanding of automotive systems are essential for success in this role.

What are the key skills and qualifications needed to thrive in the Automotive Technical Support position, and why are they important?

To excel as an Automotive Technical Support professional, you need a solid understanding of automotive systems, diagnostics, and repair procedures, usually supported by technical certifications such as ASE or manufacturer-specific qualifications. Familiarity with diagnostic tools, OEM software, and service information databases is essential for troubleshooting and resolving technical issues. Excellent communication, active listening, and problem-solving skills help you effectively assist customers and collaborate with dealership technicians or service advisors. These attributes are vital for delivering accurate solutions, ensuring customer satisfaction, and maintaining the efficiency of automotive service operations.

What are the main types of issues an Automotive Technical Support specialist handles on a daily basis?

Automotive Technical Support specialists typically address a range of concerns, from troubleshooting vehicle performance problems to guiding technicians through complex repair procedures. They may respond to inquiries about electrical or mechanical system faults, provide remote diagnostic assistance, or help resolve warranty and recall-related questions. Daily interactions often involve collaborating with service staff at dealerships or repair shops via phone, email, or online platforms. This dynamic environment keeps the work engaging, as you contribute directly to solving real-world automotive challenges.
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Automotive Technical Support jobs near you

Technical Support

Futran Tech Solutions Pvt. Ltd.

Troy, MI • On-site

$35.30K - $44.30K/yr

Full-time

Posted 10 days ago

Job description

Responsibilities include technical troubleshooting, warranty adjudication, product support, and customer support related to contacts from the Customer's clients and Customer personnel involving customer products, and processing product warranty claims. Representatives provide technical support and warranty adjudication on heavy truck systems for an industry-leading customer assistance call center. This position is client-facing and spends much time interacting with the client's North American Field Operations as well as providing specialized mechanical/technical support and warranty adjudication for the following product lines to repair facility networks throughout North America (U.S. and Canada). The position also includes the processing and verification of warranty claims. Training would be provided on all products and software used in daily tasks.
These heavy truck systems include heavy-duty drive axles, electric drive systems, front non-drive and drive steer axles, wheel end, drum and disc brakes, air brakes, hydraulic braking components, transfer cases, trailer suspensions, trailer axles, tire inflation, and EV systems as examples.
Qualifications Include:
• Candidate must possess a strong level of mechanical and/or electrical knowledge of heavy truck systems or automotive systems knowledge
• Candidate must have strong spatial relationship skills
• Must be able to understand mechanical operations regarding component functions and failure analysis as some of these components have a heavy reliance on electrical components, candidates must also have a strong background in electrical troubleshooting, a strong understanding of wiring schematics and electrical diagnostic principles, and practical application experience.
• Must be able to communicate diagnostic information over the phone in a clear and concise manner
• Strong computer and typing skills preferred
• Exceptional attention to detail and documentation skills
• Time management and multitasking ability
• Strong problem-solving skills
• Ability to work well within a team
• Exceptional customer service skills as this contact center is responsible for the vast majority of interactions with the client's customers on a daily basis
• Automotive work experience to include hands-on mechanical and/or electrical product experience is required (Axles, brakes, drivelines, transmissions, trailer products, transfer cases, wheel-ends, and electrical experience as examples)
• Education requirement: A college degree in the automotive or heavy-duty trucking industry from accredited colleges and universities is preferred
• Client places heavy emphasis on practical experience and certifications including ASE Automotive and Heavy Truck certifications
• Candidates should possess a working mechanical knowledge of Class 7 and 8 "Over the Road Trucks."
Work Environment:
• This position is on-site in Troy, Michigan

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