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Help Automotive Technical Support Jobs (NOW HIRING)

V2X

Automotive Technical SME

Troy, MI · On-site

We bring 120 years of successful mission support to improve security, streamline logistics, and ... The ideal candidate has advanced automotive diagnostic experience, excellent technical writing ...

V2X

Automotive Technical SME

Troy, MI · On-site

We bring 120 years of successful mission support to improve security, streamline logistics, and ... Vertex Professional Services (VPS) is seeking an experienced Automotive Technical SME with strong ...

MSX International

Automotive Technical Trainer

Ridgeville, SC · On-site

$32.25 - $42.75/hr

Are you passionate about helping aspiring automotive technicians learn and get started in their career? We are seeking a qualified Technical Training Instructor to support a premium Automotive OEM at ...

MSX International

Automotive Technical Trainer

Ridgeville, SC · On-site

$32.25 - $42.75/hr

Are you passionate about helping aspiring automotive technicians learn and get started in their career? We are seeking a qualified Technical Training Instructor to support a premium Automotive OEM at ...

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How much do help automotive technical support jobs pay per hour?

As of Sep 9, 2026, the average hourly pay for help automotive technical support in the United States is $26.05, according to ZipRecruiter salary data. Most workers in this role earn between $19.23 and $28.37 per hour, depending on experience, location, and employer.

What is the difference between Help Automotive Technical Support vs Automotive Service Advisor?

AspectHelp Automotive Technical SupportAutomotive Service Advisor
Primary RoleProvides technical assistance and troubleshooting for automotive issues, often remotely or via phoneInteracts directly with customers to explain repairs, recommend services, and schedule maintenance
Required SkillsTechnical automotive knowledge, problem-solving, communication skillsCustomer service, communication, basic automotive knowledge
Work EnvironmentCall centers, technical support departments, remote supportDealerships, service centers, face-to-face customer interactions
CertificationsAutomotive Service Excellence (ASE) certifications often preferredCustomer service experience, automotive knowledge beneficial

Help Automotive Technical Support focuses on diagnosing and resolving automotive issues through technical expertise, often remotely. Automotive Service Advisors primarily serve as the communication link between customers and technicians, explaining repairs and recommending services. While both roles require automotive knowledge, technical support emphasizes troubleshooting skills, whereas service advisors focus on customer interaction and sales.

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Cities with the most Help Automotive Technical Support job openings:

What states have the most Help Automotive Technical Support jobs?

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Help Automotive Technical Support jobs near you

Automotive Technical Support Advisor

Pittsfield, MA • On-site

Lencoarmor
See more jobs at Lencoarmorexternal

$60 - $80/hr

Other

Medical, Dental, Vision, Retirement, PTO

Posted 5 days ago

Job description

Location

Pittsfield, MA

Pay

$60,000 - $80,000 per year

Job Type

Full-Time

Schedule

First Shift / Day Shift (7am - 3:30pm)

Benefits

Health, Dental, Vision, 401(k), Paid Time Off, Holidays

About Lenco Armored Vehicles

Lenco Armored Vehicles is a U.S.-based manufacturer of specialized armored vehicles used by law enforcement, military, fire, and rescue agencies worldwide. Our work directly supports first responders operating in high-risk environments. We offer long-term stability, consistent production schedules, and a mission-driven manufacturing environment.

Job Summary

The Automotive Technical Support Advisor is critical to ensure our customers are effectively supported throughout the lifecycle of their vehicles. You will serve as the primary technical resource managing warranty activity, coordinating repairs, supporting parts and service needs, and analyzing field data to improve product reliability. As a key link between customers and internal teams, you will help diagnose issues and provide insights that directly influence product performance and customer satisfaction. Ideal opportunity for an experienced automotive technician, dealership service advisor, shop foreman, or diagnostic specialist looking to move into a customer-focused technical support role.

What You'll Do
  • Diagnose vehicle concerns remotely via phone and email while providing recommended repair solutions.
  • Coordinate offsite repairs and service support with customers, vendors, and subcontractors.
  • Conduct out-of-service maintenance evaluations and installation support for parts and accessories.
  • Serve as the primary point of contact for warranty claims to ensure accuracy and timely resolution.
  • Create service orders to facilitate warranty parts shipments and coordinate vendor replacements.
  • Maintain communication with customers regarding technical support, relations, and issue status.
  • Track and document all service activity and vehicle history within ERP software.
What We're Looking For
  • Strong mechanical background with the ability to troubleshoot and solve complex machinery problems.
  • Exceptional ability to translate technical data into clear solutions for customers.
  • Experience using service or support software to manage customer records and interaction history.
  • Knowledge of occupational hazards, safety rules, and technical documentation compliance.
  • Ability to maintain cooperative working relationships with a diverse global customer base.
  • Proven ability to work in an efficient and timely manner to meet critical deadlines.
  • High attention to detail regarding vehicle maintenance and safety-critical operations.
Why Work at Lenco
  • Stable, full-time career with a globally recognized manufacturer
  • Purpose-driven products that protect first responders and military personnel
  • Modern facility with investment in new manufacturing technology
  • Competitive salary and comprehensive benefits package
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