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Automotive Technical Support Jobs (NOW HIRING)

VIVA USA INC

Technical Support Analyst

Lisle, IL · On-site +1

Basic Requirements Bachelor's degree OR At least 2 years of field service engineering, automotive ... or technical support experience. Desired Skills Class 6-8 truck experience Diesel engine and ...

Volkswagen AG

Technical Vehicle Launch Manager

Reston, VA · Hybrid

$111K - $178K/yr

Support dealer net in fault finding process * Document all support activities accurately in LIASS ... Automotive Technical Degree Desired * Bachelor's degree with automotive emphasis Skills * Proven ...

Volkswagen AG

Technical Vehicle Launch Manager

Reston, VA · On-site

$111K - $178K/yr

Support dealer net in fault finding process * Document all support activities accurately in LIASS ... Automotive Technical Degree Desired * Bachelor's degree with automotive emphasis Skills * Proven ...

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How much do automotive technical support jobs pay per hour?

As of Sep 15, 2026, the average hourly pay for automotive technical support in the United States is $26.05, according to ZipRecruiter salary data. Most workers in this role earn between $19.23 and $28.37 per hour, depending on experience, location, and employer.

What is an automotive technical support?

An Automotive Technical Support job involves assisting customers, technicians, or dealerships with troubleshooting vehicle issues, diagnosing problems, and providing technical solutions. Professionals in this role often work for automotive manufacturers, suppliers, or service centers to ensure accurate and efficient problem resolution. They may use diagnostic tools, service manuals, and technical knowledge to guide repairs or maintenance. Strong communication skills and a deep understanding of automotive systems are essential for success in this role.

What types of issues does an automotive technical support specialist handle on a daily basis?

Automotive Technical Support specialists typically address a range of concerns, from troubleshooting vehicle performance problems to guiding technicians through complex repair procedures. They may respond to inquiries about electrical or mechanical system faults, provide remote diagnostic assistance, or help resolve warranty and recall-related questions. Daily interactions often involve collaborating with service staff at dealerships or repair shops via phone, email, or online platforms. This dynamic environment keeps the work engaging, as you contribute directly to solving real-world automotive challenges.

What are the key skills and qualifications needed to thrive in automotive technical support?

To excel as an Automotive Technical Support professional, you need a solid understanding of automotive systems, diagnostics, and repair procedures, usually supported by technical certifications such as ASE or manufacturer-specific qualifications. Familiarity with diagnostic tools, OEM software, and service information databases is essential for troubleshooting and resolving technical issues. Excellent communication, active listening, and problem-solving skills help you effectively assist customers and collaborate with dealership technicians or service advisors. These attributes are vital for delivering accurate solutions, ensuring customer satisfaction, and maintaining the efficiency of automotive service operations.

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Automotive Technical Support jobs near you
Infographic showing various Automotive Technical Support job openings in the United States as of September 2026, with employment types broken down into 92% Full Time, 4% Part Time, and 4% Contract. Highlights an 96% In-person, and 4% Remote job distribution, with an average salary of $54,179 per year, or $26 per hour.

Customer Technical Support

Farmington Hills, MI • On-site

ATC DRIVETRAIN LLC
Motor Vehicle Manufacturing • 1 - 5K employees
Learn more about ATC DRIVETRAIN LLCexternal

Full-time

Posted 4 days ago

ATC Drivetrain rating

6.8

Company rating: 6.8 out of 10

Based on 18 frontline employees who took The Breakroom Quiz

Job description

SUMMARY

The Customer Service Technical Support Representative serves as the primary technical interface between customers, distributors, installers, and dealers for remanufactured engines and transmissions. This role provides real-time diagnostic and troubleshooting support, confirms proper installation, and manages warranty claims in alignment with company policies and quality standards.

The position plays a critical role in reducing unnecessary returns, improving first-time fix rates, and protecting warranty cost exposure through accurate technical guidance and issue resolution.


KEY RESPONSIBILITIES include the following. Other duties may be assigned.


Technical Support & Diagnostics

  • Provide phone and email-based technical support for remanufactured engines and transmissions
  • Assist installers and technicians with:
  • Installation procedures and best practices
  • Electronic control system integration (TCM/PCM relearn, adaptive drive cycles)
  • Diagnostic troubleshooting (mechanical, hydraulic, electrical) 
  • Root cause identification of failures 
  • Guide customers through proper validation before authorizing product return (RMA) 
  • Support resolution of issues such as:
  • Transmission shift concerns, leaks, no-move conditions, delayed engagement, etc 
  • Engine performance issues, leaks, noise, etc

Warranty & Claim Management

  • Evaluate warranty claims for eligibility (time, mileage, application, install compliance) 
  • Verify required documentation:
  • Installation records 
  • Mileage at install/failure
  • Diagnostic steps performed
  • Determine:
  • First-time vs. repeat warranty claims
  • Repair vs. replace decisions
  • Initiate RMA process
  • Maintain call database and log
  • Collaborate with Operations, Quality, and Engineering on repeat or systemic issues 

Customer & Dealer Support

  • Act as primary point of contact for:
  • Distributors 
  • Repair facilities/installers 
  • Dealers and fleet customers
  • Provide clear, professional communication to resolve issues quickly 
  • De-escalate customer concerns and manage expectations 
  • Ensure high customer satisfaction while enforcing warranty policy 


 

QUALIFICATIONS 


Education and Experience

  • Associate’s degree in Automotive Technology, Engineering, and/or equivalent ASE certification(s) with equivalent automotive service experience.
  • 3-7+ years of experience in:
  • Automotive service and repair (engine and transmission focus preferred)
  • Technical support or field service
  • Remanufacturing or OEM/dealer environment

Technical Skills

  • Strong knowledge of:
  • Automatic transmissions (6-speed, 8-speed, 10-speed preferred)
  • Internal combustion engines (gas and light-duty diesel)
  • Ability to interpret:
  • Diagnostic trouble codes (DTCs)
  • Service manuals and schematics
  • Familiarity with:
  • Scan tools and diagnostic processes
  • Transmission control systems (TCM/PCM programming/relearn)

Core Competencies

  • Strong problem-solving and diagnostic capability
  • Excellent verbal and written communication skills
  • Customer-focused mindset with ability to manage difficult situations
  • Attention to detail and documentation accuracy
  • Ability to work cross-functionally with Quality, Engineering, and Operations
  • Good organizational skills to handle a variety of tasks.


ATC provides equal employment opportunities (EEO).

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