ZipRecruiter

Log In

1

Automotive Technical Support Jobs in Michigan (NOW HIRING)

BCForward

ASE Automotive Technician

Troy, MI · On-site

$57/hr

Automotive Technical Subject Matter Expert (SME) Locations: 1891 Technology Drive, Troy, MI 48083 ... support service technical training courses. A strong focus on diesel engine performance ...

next page

Showing results 1-20

All JobsAutomotive Technical Support JobsAutomotive Technical Support Jobs in Michigan

Automotive Technical Support information

What are the main types of issues an Automotive Technical Support specialist handles on a daily basis?

Automotive Technical Support specialists typically address a range of concerns, from troubleshooting vehicle performance problems to guiding technicians through complex repair procedures. They may respond to inquiries about electrical or mechanical system faults, provide remote diagnostic assistance, or help resolve warranty and recall-related questions. Daily interactions often involve collaborating with service staff at dealerships or repair shops via phone, email, or online platforms. This dynamic environment keeps the work engaging, as you contribute directly to solving real-world automotive challenges.

What are the key skills and qualifications needed to thrive in the Automotive Technical Support position, and why are they important?

To excel as an Automotive Technical Support professional, you need a solid understanding of automotive systems, diagnostics, and repair procedures, usually supported by technical certifications such as ASE or manufacturer-specific qualifications. Familiarity with diagnostic tools, OEM software, and service information databases is essential for troubleshooting and resolving technical issues. Excellent communication, active listening, and problem-solving skills help you effectively assist customers and collaborate with dealership technicians or service advisors. These attributes are vital for delivering accurate solutions, ensuring customer satisfaction, and maintaining the efficiency of automotive service operations.

What is an Automotive Technical Support job?

An Automotive Technical Support job involves assisting customers, technicians, or dealerships with troubleshooting vehicle issues, diagnosing problems, and providing technical solutions. Professionals in this role often work for automotive manufacturers, suppliers, or service centers to ensure accurate and efficient problem resolution. They may use diagnostic tools, service manuals, and technical knowledge to guide repairs or maintenance. Strong communication skills and a deep understanding of automotive systems are essential for success in this role.

What are the most commonly searched types of Automotive Technical Support jobs in Michigan? The most popular types of Automotive Technical Support jobs in Michigan are:
What are popular job titles related to Automotive Technical Support jobs in Michigan? For Automotive Technical Support jobs in Michigan, the most frequently searched job titles are:
What job categories do people searching Automotive Technical Support jobs in Michigan look for? The top searched job categories for Automotive Technical Support jobs in Michigan are:
Automotive Technical Support jobs near you
Infographic showing various Automotive Technical Support job openings in Michigan as of July 2026, with employment types broken down into 84% Full Time, 13% Part Time, 2% Contract, and 1% Nights. Highlights an 97% Physical, 1% Hybrid, and 2% Remote job distribution.

Technical Support Case Analyst

Ford Motor Company

Allen Park, MI • On-site

Full-time

Medical, Dental, Vision, Life, PTO

Re-posted 19 days ago

Job description


Technical Support Analyst
We made history and now we work to transform the future - for our customers, our communities and our families. You'll see your work on the road every day, helping people move freely and pursue their dreams. At Ford, you can build more than vehicles. Come build what matters.
In this position...
As part of the Ford Customer Service Division (FCSD) strategy to reimagining the dealer support model, Service Engineering Operations is standing up a dedicated team to receive and resolve Technical Support Requests (TSR) from dealer technicians. The team's focus will be on delivering timely response support and excellent technical support and guidance. This team will partner closely with the Technical Field Operations team to ensure delivery of excellent end-to-end technical support.
The Case Analyst reports to the Commodity Supervisor and is responsible for case managing Technical Support Requests received from dealer technicians seeking technical assistance. They will provide remote diagnostic and repair guidance, owning the contact from beginning to confirmed resolution.
This role is 5 days in office with opportunity for some work from home days.
Due to Ford & Lincoln dealership support required the technical hotline is open on some company designated holidays.
Responsibilities
What you'll do...
  • Manage Dealer Technical Service Requests (multi-channel) for complex vehicle repairs.
    • Provide timely initial response.
    • Exercise independent judgement to communicate with technicians of all skill levels to provide diagnosis and repair plan:
      • Researching workshop manuals, service publications and various other technical/engineering documents
      • Respond / Formulate technically accurate recommendations.
      • Determine final disposition of a repair to confirm closure, completing outreach to the technician or Dealer service management if required.
    • Maintain timely case management ensuring that each case does not exceed allowable aging objectives.
  • Coordinate and collaborate with both Field Service Engineers and directly with Dealer Management/Service Personnel to ensure steady progression on each case.

Escalation of concerns to Level 2/Level 3 assistance for further support:
  • Escalation to and interface with PD Engineering, though JIRA Process (DSSH Model)
  • Escalation to and interface with FSE to provide in-dealership assistance.
    • FSE technical hands-on assistance
    • Capture data for FSE dealer process reviews
  • Participate in calibration sessions, peer reviews and team meetings, coaching and training sessions.
  • Supporting Hotline operations on site from 8 am until 8 pm EST.
  • Working on Saturdays will be required as needed.
  • Working on Ford scheduled Holidays will be required as needed.
  • Schedule may change due to the needs of the business.

Qualifications
You'll have...
  • High School diploma
  • 2+ years of hands-on technical/diagnostic experience in automotive-related environments, including but not limited to:
    • Automotive manufacturers
    • Technical service organizations
    • Automotive dealerships
    • Independent repair facilities
    • Military vehicle maintenance
    • Automotive technical training programs
  • 2+ years of experience in vehicle diagnostics and repair.
  • Supporting Hotline operations on site from 8 am until 8 pm EST.
  • Working on Saturdays will be required as needed.
  • Working on Ford scheduled Holidays will be required as needed.
  • Schedule may change due to the needs of the business.

Even better, you may have...
  • Bachelor's degree or higher in a technical discipline (e.g., Automotive Technology, Automotive Engineering Technology, Field Service Operations, Advanced Vehicle Systems, Automotive Industry Management).
  • ASE Certifications.
  • Senior Master Certification or equivalent OEM technical training.
  • State Automotive Certifications.
  • Automotive dealership service experience.
  • Experience with Jira is preferred
  • Strong interpersonal and communication skills, with demonstrated professionalism in all interactions.
  • High level of reliability, diligence, and accountability.
  • Collaborative team player who values cross-functional partnership.
  • Commitment to continuous learning and development, both personally and for others.
  • Ability to work independently with a proactive, forward-thinking approach.
  • Strong problem-solving and analytical capabilities.

You may not check every box, or your experience may look a little different from what we've outlined, but if you think you can bring value to Ford Motor Company, we encourage you to apply!
As an established global company, we offer the benefit of choice. You can choose what your Ford future will look like: will your story span the globe, or keep you close to home? Will your career be a deep dive into what you love, or a series of new teams and new skills? Will you be a leader, a changemaker, a technical expert, a culture builder...or all of the above? No matter what you choose, we offer a work life that works for you, including:
  • Immediate medical, dental, vision and prescription drug coverage
  • Flexible family care days, paid parental leave, new parent ramp-up programs, subsidized back-up child care and more
  • Family building benefits including adoption and surrogacy expense reimbursement, fertility treatments, and more
  • Vehicle discount program for employees and family members and management leases
  • Tuition assistance
  • Established and active employee resource groups
  • Paid time off for individual and team community service
  • Paid time off and the option to purchase additional vacation time.

This position is a salary grade 4 and ranges from $55,020-92,580., This position is a salary grade 5 and ranges from $63,480-106,680., This position is a salary grade 6 and ranges from $72,480-121,440.
Final determination of salary grade will be based on candidate's skills and experience, and base salary will be set within the applicable range according to job scope, responsibility and competitive market value.
For more information on salary and benefits, click here: https://fordcareers.co/GSR
Visa sponsorship is not available for this position.
Candidates for positions with Ford Motor Company must be legally authorized to work in the United States. Verification of employment eligibility will be required at the time of hire.
We are an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, religion, color, age, sex, national origin, sexual orientation, gender identity, disability status or protected veteran status. In the United States, if you need a reasonable accommodation for the online application process due to a disability, please call 1-888-336-0660.
This position is hybrid. Candidates who are in commuting distance to a Ford hub location may be required to be onsite four or more days per week. #LI-Hybrid #LI-MK1
Ford logo

About Ford

Sourced by ZipRecruiter

At Ford Motor Company, we believe freedom of movement drives human progress. With our incredible plans for the future of mobility, we have a wide variety of opportunities for you to accelerate your career and help us define tomorrow's transportation.

Industry

Civil engineering construction

Company size

51 - 200 Employees

Headquarters location

Doral, FL, US

Year founded

1982

View All Ford Jobs

Apply