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Remote Desktop Support Jobs in Alabama (NOW HIRING)

Harris

$70K - $80K/yr

Support and troubleshoot Remote Desktop Services environments, including RD Gateway, RD Web Access, Connection Broker, Session Hosts, SSL/TLS certificates, remote access security, and SSO ...

Summit 7 Systems

Service Desk Analyst

AL · On-site +1

$40K - $55K/yr

Basic remote access solution support: IPSEC & SSL VPN, Remote Desktop Services, etc. * Monitor the remote monitoring and management system alerts and notifications and respond accordingly through ...

Peraton

Virtual Desktop Engineer

Huntsville, AL · On-site +1

$80K - $128K/yr

Peraton is seeking an experienced systems Virtual Desktop Engineer to join our national ... Configure operating systems and support enterprise servers. * Install and configure database and ...

3-GIS

Support Specialist II

Huntsville, AL · On-site +1

ArcGIS Desktop/Pro * ArcGIS Server / ArcGIS Enterprise * Esri Portal * ArcGIS geoprocessing and ... Self-directed and effective in a remote or hybrid work environment. * Strong critical thinking and ...

Harris

We believe every patient with chronic disease deserves consistent check-ins, follow-up, and support ... High Speed Internet and Desktop or Laptop computer (Has to be operation system of Windows or Mac ...

Tribe Wellness Sales

$55K - $100K/yr

A fast and reliable laptop or desktop computer, with a working mic, camera, and a headset ... Enough dedicated internet speed to support calls and software without delays, or dropped audio.

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Remote Desktop Support information

See Alabama salary details

$9

$24

$41

How much do remote desktop support jobs pay per hour?

As of Aug 31, 2026, the average hourly pay for remote desktop support in Alabama is $24.47, according to ZipRecruiter salary data. Most workers in this role earn between $18.75 and $27.88 per hour, depending on experience, location, and employer.

What is remote desktop support?

Remote desktop support jobs involve assisting users with technical issues related to their computers and software, typically from a remote location. Professionals in this role use specialized tools to access users’ devices, diagnose problems, and resolve issues such as software errors, connectivity problems, or system updates. They often provide guidance over the phone, chat, or email, helping users navigate technical challenges without needing to be physically present. These roles are commonly found in IT departments, managed service providers, or helpdesk environments. Remote desktop support is essential for businesses with distributed teams or clients needing timely technical assistance.

What are the key skills and qualifications needed to thrive as a remote desktop support specialist?

To thrive as a Remote Desktop Support specialist, you need strong troubleshooting abilities, a solid understanding of computer hardware/software, networking fundamentals, and typically a relevant IT certification such as CompTIA A+ or Microsoft Certified: Modern Desktop Administrator Associate. Familiarity with remote desktop tools (e.g., TeamViewer, Remote Desktop Protocol), ticketing systems, and knowledge base platforms is essential. Excellent communication, patience, and problem-solving skills help you effectively assist users and manage technical challenges remotely. These skills ensure timely and effective resolution of technical issues, leading to high user satisfaction and minimal business disruption.

What are some common challenges faced by remote desktop support professionals, and how can they be managed?

Remote Desktop Support professionals often encounter challenges such as troubleshooting issues without physical access to devices, managing communication with non-technical users, and handling a high volume of support tickets. To manage these, effective use of remote access tools, clear and patient communication, and efficient ticket prioritization are essential. Additionally, staying updated with new software and security protocols helps in resolving issues more efficiently and maintaining user trust.

What is the difference between Remote Desktop Support vs Help Desk Technician?

AspectRemote Desktop SupportHelp Desk Technician
CertificationsCompTIA A+, Microsoft CertifiedCompTIA A+, HDI Support Center Analyst
Work EnvironmentRemote or on-site, focused on remote troubleshootingHelp desk, on-site or remote, general user support
Industry UsageIT support, technical troubleshootingIT support, customer service
Common Search IntentRemote troubleshooting, remote support jobsHelp desk roles, customer support jobs

Remote Desktop Support specialists focus on resolving technical issues remotely by accessing users' computers directly, often requiring specific certifications like CompTIA A+ or Microsoft certifications. Help Desk Technicians provide broader user support, handling various technical problems via phone or remote access. While both roles involve troubleshooting and customer service, Remote Desktop Support is more specialized in remote technical resolution, whereas Help Desk Technicians handle a wider range of user issues.

What are the most commonly searched types of Desktop Support jobs in Alabama?

The most popular types of Desktop Support jobs in Alabama are:

What are popular job titles related to Remote Desktop Support jobs in Alabama?

For Remote Desktop Support jobs in Alabama, the most frequently searched job titles are:

What job categories do people searching Remote Desktop Support jobs in Alabama look for?

The top searched job categories for Remote Desktop Support jobs in Alabama are:

What cities in Alabama are hiring for Remote Desktop Support jobs?

Cities in Alabama with the most Remote Desktop Support job openings:

Remote Desktop Support jobs near you
Infographic showing various Remote Desktop Support job openings in Alabama as of August 2026, with employment types broken down into 95% Full Time, and 5% Part Time. Highlights an 100% Remote job distribution, with an average salary of $50,894 per year, or $24.5 per hour.

Technical and Software Support Specialist

Remote

Harris
Accounting Services • 1 - 5K employees

8.5

Company rating: 8.5 out of 10

Based on 10 frontline employees who took The Breakroom Quiz

81st of 247 rated software companies

People enjoy working here

Good employer

Respectful managers

Learn more about Harrisexternal

$70K - $80K/yr

Full-time

Re-posted 2 days ago

Job description

What you'll do

  • Serve as a frontline, primary support contact for ProSoft clients by responding to support tickets and phone inquiries.
  • Diagnose software issues and bugs, work with other members of the technical support team to identify and resolve problems in a timely, efficient and effective manner.
  • Administer, support, and optimize Windows Server infrastructure, Active Directory, Group Policy, DNS, storage, and core enterprise services.
  • Support and troubleshoot Remote Desktop Services environments, including RD Gateway, RD Web Access, Connection Broker, Session Hosts, SSL/TLS certificates, remote access security, and SSO integrations.
  • Implement and manage identity and access management solutions, including Microsoft Entra ID, SSO, MFA, SAML, OAuth, OpenID Connect, IIS and role-based access controls.
  • Support VMware-based virtual infrastructure, including provisioning, migrations, snapshots, storage management, backup and recovery, disaster recovery, and capacity planning.
  • Provide operational support for Microsoft SQL Server, including maintenance, security, performance troubleshooting, backups, auditing, and migration activities.
  • Develop PowerShell automation to improve administration, reporting, auditing, troubleshooting, and operational efficiency.
  • Implement Self-Service Password Portal for users to manage their own passwords
  • Identify when software or technical issues should be escalated to development and provide clear supporting details.
  • Prioritize requests effectively to minimize downtime and maintain strong customer satisfaction.

What we're looking for

  • Bachelor's degree in human resource management, accounting, business, or equivalent related work experience
  • Some knowledge of AP and payroll processes, human resource management workflows.
  • Excellent interpersonal, customer service and written and oral communication skills
  • Must possess professional and friendly attitude and be able to quickly develop a rapport with clients over the phone.
  • Strong work ethic and self-starter, ability to work independently and as a team player.
  • Strong analytical, troubleshooting, and problem-solving abilities
  • Ability to effectively manage multiple priorities and adapt to change within a fast-paced business environment.
  • Positive, professional, and solutions-oriented approach

Competencies:

Action Oriented
Approachability
Customer Focus
Communicative
Strong Listening Skills
Patience
Peer Relationships/Team Player
Technical Oriented and Adaptability

Required Qualifications:

  • Talking to customers to help resolve issues and walk them through procedures. When a phone call is not required, provides steps and written instructions through Team Support.
  • Basic knowledge of Microsoft Outlook, Teams, Word and Excel.
  • Prior knowledge of ProSoft a plus, but not required.

What will make you stand out

  • Use AI to research and resolve issues as well as suggest where AI can help improve current support workflows
  • General experience in accounts payable, HR/payroll systems support
  • Some basic accounting knowledge
  • Creating training videos
  • Updating User Guides
  • Accounting knowledge will set a candidate apart

Salary: $70,000 - $80,000 USD per year.

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About Harris Computer Systems

Sourced by ZipRecruiter

Harris Computer Systems, based in Ottawa, ON, CA, is an established player in the field of public sector software technology. Since its inception in 1976, the company has been striving to make clients' operations more efficient through reliable, practical, and flexible software solutions. Its extensive portfolio primarily serves utility, healthcare, public sector, and educational institutions, contributing to the betterment of public services through technology. Harris strongly believes in the value of forward-thinking technology and the power it has to drive progress for the public sector. This methodology is entirely in line with their mission to ensure customer success by providing reliable, practical, and robust software solutions.

Industry

Accounting services

Company size

1,001 - 5,000 Employees

Headquarters location

Ottawa, ON, CA

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What Harris Computer employees say

Pay

Benefits

Hours and flexibility

Workplace

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