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Desktop Support Manager Jobs in Alabama (NOW HIRING)

Scalence L.L.C.

Desktop Support

Foley, AL · On-site

$17.25 - $22/hr

C. is looking for a Desktop Support professional to provide deskside support and manage hardware and software installations. The role involves troubleshooting various devices and ensuring proper ...

Noblesoft Technologies

Desktop Support

Stevenson, AL · On-site

$18.50 - $23.50/hr

Role: Desktop Support Location: Stevenson, AL Job Type: Contract Relevant Experience : 3 Years ... ServiceNow (IM, SRM, AMDB, CMDB, Knowledge Management) Others : Excellent Communication - soft ...

Saige Partners

Desktop Support Analyst

Axis, AL · On-site

$24 - $28/hr

... management/provisioning (new hires, changes, terminations) as well as collaboration with company server and network teams. This is a contract role What you will be doing as a IT Desktop Support ...

CYNET SYSTEMS

Desktop Support Technician

Stevenson, AL · On-site

$24/hr

Experience with ServiceNow (IM, SRM, AMDB, CMDB, Knowledge Management). * Excellent communication ... Desktop, Tablet), Mobile phones, Printers, and other IT devices in users' environments. * Support ...

Harris

$22.83/hr

On Site - Mobile, AL Duration: Full-Time On call rotation Altera Digital Health Managed Services located at Springhill Medical Center, Mobile AL. Position: IT Associate Desktop support analyst The ...

Harriscomputer

$22.83/hr

On Site - Mobile, AL Duration: Full-Time On call rotation Altera Digital Health Managed Services located at Springhill Medical Center, Mobile AL. Position: IT Associate Desktop support analyst The ...

Visionary Technology Consultants

Be Seen First

Desktop Support Specialist

Huntsville, AL · On-site

$20 - $28/hr

... support across our Microsoft Windows 10 desktop environment. In this role, you will be a trusted ... asset management. This position offers the opportunity to apply your problem-solving expertise ...

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All JobsDesktop Support JobsDesktop Support Manager JobsDesktop Support Manager Jobs in Alabama

Desktop Support Manager information

See Alabama salary details

$13

$32

$54

How much do desktop support manager jobs pay per hour?

As of Jul 15, 2026, the average hourly pay for desktop support manager in Alabama is $32.79, according to ZipRecruiter salary data. Most workers in this role earn between $21.78 and $43.56 per hour, depending on experience, location, and employer.

What is the difference between Desktop Support Manager vs Help Desk Supervisor?

AspectDesktop Support ManagerHelp Desk Supervisor
CertificationsCompTIA A+, Network+, ITILCompTIA A+, HDI-Support Center Analyst
Work EnvironmentOversees desktop support teams, manages hardware/software issues, strategic planningSupervises help desk staff, handles user tickets, ensures customer service quality
Industry UsageIT departments across various industries, corporate environmentsIT support centers, customer service teams in tech companies

The Desktop Support Manager focuses on managing desktop support teams, strategic planning, and overseeing hardware and software issues. In contrast, the Help Desk Supervisor primarily supervises help desk staff, manages user tickets, and ensures customer service quality. Both roles require similar certifications and are vital in IT support environments, but their scope and responsibilities differ.

What are some typical challenges faced by a Desktop Support Manager and how can they be addressed?

Desktop Support Managers often face challenges such as balancing urgent technical issues with long-term projects, managing a diverse team with varying skill levels, and ensuring high levels of end-user satisfaction. Proactively prioritizing tasks, offering ongoing training, and establishing clear communication channels can help address these challenges. Additionally, building strong relationships with other IT departments and maintaining a customer-focused approach are key to overcoming obstacles and ensuring smooth daily operations.

What Does a Desktop Support Manager Do?

Desktop support managers oversee the operations of the technical support staff in a company dedicated to helping customers resolve issues with their desktop computers. As a desktop support manager, your job duties include administrative tasks such as scheduling staff, supervising and evaluating employees, and using management computer software. The qualifications for a career as a desktop support manager include a bachelor’s degree in information systems technology and management experience. You need excellent technical skills and strong leadership skills to succeed in desktop support manager jobs.

What are the key skills and qualifications needed to thrive as a Desktop Support Manager, and why are they important?

To thrive as a Desktop Support Manager, you need strong technical knowledge of hardware, software, troubleshooting, and a background in IT, often supported by a degree in computer science or related field. Familiarity with ticketing systems, remote desktop tools, and certifications like CompTIA A+, Microsoft Certified Solutions Expert (MCSE), or ITIL is highly valued. Leadership, communication, and problem-solving skills help in managing teams and delivering excellent user support. These abilities ensure efficient IT operations, maximize team performance, and enhance end-user satisfaction within the organization.

What does a Desktop Support Manager do?

A Desktop Support Manager oversees the team responsible for providing technical support to end users in an organization, primarily focusing on desktop computers, laptops, and related hardware and software. They manage support staff, coordinate troubleshooting efforts, and implement best practices to ensure efficient problem resolution. Additionally, Desktop Support Managers develop support policies, handle escalated technical issues, and may assist in planning IT infrastructure upgrades or deployments to meet organizational needs.
More about Desktop Support Manager jobs
What are the most commonly searched types of Desktop Support jobs in Alabama? The most popular types of Desktop Support jobs in Alabama are:
What are popular job titles related to Desktop Support Manager jobs in Alabama? For Desktop Support Manager jobs in Alabama, the most frequently searched job titles are:
What job categories do people searching Desktop Support Manager jobs in Alabama look for? The top searched job categories for Desktop Support Manager jobs in Alabama are:
What cities in Alabama are hiring for Desktop Support Manager jobs? Cities in Alabama with the most Desktop Support Manager job openings:
Desktop Support Manager jobs near you

Desktop Support

Scalence L.L.C.

Foley, AL • On-site

$17.25 - $22/hr

Full-time

Posted 22 days ago

Job description

Job Summary:
Scalence L.L.C. is looking for a Desktop Support professional to provide deskside support and manage hardware and software installations. The role involves troubleshooting various devices and ensuring proper configuration and maintenance of equipment.
Responsibilities:
• Experience with deskside support to build machines, install software, move customer office or cube equipment (workstation or laptop) from one location to the other.
• Provide support on various laptop, desktop and tablet running Win 7/10 /11
• Refresh IMAC
• Imaging, Refreshes
• Experience in performing warehouse duties
• Need expertise in troubleshooting, Incident work
• Understanding the impacts of Active directory and domains would be helpful and data migration too.
• Installation, configuration and maintenance of windows, hardware’s and software’s.
• Ticketing Experience (Client uses Service Now Ticketing) – Any ticketing experience, Service Now a plus.)
Qualifications:
Required:
• Experience with deskside support to build machines, install software, move customer office or cube equipment (workstation or laptop) from one location to the other.
• Provide support on various laptop, desktop and tablet running Win 7/10/11.
• Refresh IMAC.
• Imaging, Refreshes.
• Experience in performing warehouse duties.
• Need expertise in troubleshooting, Incident work.
• Understanding the impacts of Active directory and domains would be helpful and data migration too.
• Installation, configuration and maintenance of windows, hardware’s and software’s.
Preferred:
• Ticketing Experience (Client uses Service Now Ticketing) – Any ticketing experience, Service Now a plus.
Company:
In today’s dynamic and competitive market, success hinges on mastering three key areas: Data Intelligence, Business Resilience, and Digital Experience. Founded in , the company is headquartered in Morristown, New Jersey, US, , with a team of 501-1000 employees. The company is currently Late Stage.

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