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Desktop Support Manager Jobs in Alabama (NOW HIRING)

TEEMA

Technical Support

Mobile, AL · On-site

$25 - $28/hr

Document and manage support requests using ServiceNow * Provide basic end-user guidance during equipment rollouts and installations What We're Looking For * Experience with desktop, laptop, or ...

Service Global, Inc

Desktop EUC L1

Alexander City, AL · On-site

$18 - $22.75/hr

Manage IMAC and desk side support services. * Manage hard and soft break fix services for laptops and desktops. * Provide standard and approved hardware and software (operating systems and standard ...

Kratos Defense

Mission Support Manager

Huntsville, AL · On-site

The Mission Support Manager is responsible for bridging the gap between field operations, product development, and organizational strategy. This role involves maintaining an operational viewpoint of ...

Vapor Thrift Store

Support Manager (Westover)

Westover, AL · On-site

$15 - $17/hr

Escalate any customer service concerns to Assistant Store Managers or Store Manager as needed. * Share the vision and mission of Vapor Ministries with customers. * Processing and Receiving * Quickly ...

Vapor Thrift Store

Support Manager (Westover)

Westover, AL · On-site

$15 - $17/hr

Escalate any customer service concerns to Assistant Store Managers or Store Manager as needed. * Share the vision and mission of Vapor Ministries with customers. * Processing and Receiving * Quickly ...

Vapor Thrift Store

Support Manager (Westover)

Westover, AL · On-site

$15 - $17/hr

Escalate any customer service concerns to Assistant Store Managers or Store Manager as needed. * Share the vision and mission of Vapor Ministries with customers. * Processing and Receiving * Quickly ...

All-in-Credit-Unio

IT Support Manager

Daleville, AL · On-site

$83K - $125K/yr

This role is responsible for maintaining service levels, managing support queues, coordinating work assignments, supporting hardware and software needs, and ensuring staff receive timely, effective ...

All In Credit Union

IT Support Manager

Daleville, AL · On-site

$83K - $125K/yr

This role is responsible for maintaining service levels, managing support queues, coordinating work assignments, supporting hardware and software needs, and ensuring staff receive timely, effective ...

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All JobsDesktop Support JobsDesktop Support Manager JobsDesktop Support Manager Jobs in Alabama

Desktop Support Manager information

See Alabama salary details

$13

$32

$54

How much do desktop support manager jobs pay per hour?

As of Sep 12, 2026, the average hourly pay for desktop support manager in Alabama is $32.79, according to ZipRecruiter salary data. Most workers in this role earn between $21.78 and $43.56 per hour, depending on experience, location, and employer.

What does a desktop support manager do?

Desktop support managers oversee the operations of the technical support staff in a company dedicated to helping customers resolve issues with their desktop computers. As a desktop support manager, your job duties include administrative tasks such as scheduling staff, supervising and evaluating employees, and using management computer software. The qualifications for a career as a desktop support manager include a bachelor’s degree in information systems technology and management experience. You need excellent technical skills and strong leadership skills to succeed in desktop support manager jobs.

What does a desktop support manager do?

A Desktop Support Manager oversees the team responsible for providing technical support to end users in an organization, primarily focusing on desktop computers, laptops, and related hardware and software. They manage support staff, coordinate troubleshooting efforts, and implement best practices to ensure efficient problem resolution. Additionally, Desktop Support Managers develop support policies, handle escalated technical issues, and may assist in planning IT infrastructure upgrades or deployments to meet organizational needs.

What are the key skills and qualifications needed to thrive as a desktop support manager, and why are they important?

To thrive as a Desktop Support Manager, you need strong technical knowledge of hardware, software, troubleshooting, and a background in IT, often supported by a degree in computer science or related field. Familiarity with ticketing systems, remote desktop tools, and certifications like CompTIA A+, Microsoft Certified Solutions Expert (MCSE), or ITIL is highly valued. Leadership, communication, and problem-solving skills help in managing teams and delivering excellent user support. These abilities ensure efficient IT operations, maximize team performance, and enhance end-user satisfaction within the organization.

What are some typical challenges faced by a desktop support manager and how can they be addressed?

Desktop Support Managers often face challenges such as balancing urgent technical issues with long-term projects, managing a diverse team with varying skill levels, and ensuring high levels of end-user satisfaction. Proactively prioritizing tasks, offering ongoing training, and establishing clear communication channels can help address these challenges. Additionally, building strong relationships with other IT departments and maintaining a customer-focused approach are key to overcoming obstacles and ensuring smooth daily operations.

What is the difference between Desktop Support Manager vs Help Desk Supervisor?

AspectDesktop Support ManagerHelp Desk Supervisor
CertificationsCompTIA A+, Network+, ITILCompTIA A+, HDI-Support Center Analyst
Work EnvironmentOversees desktop support teams, manages hardware/software issues, strategic planningSupervises help desk staff, handles user tickets, ensures customer service quality
Industry UsageIT departments across various industries, corporate environmentsIT support centers, customer service teams in tech companies

The Desktop Support Manager focuses on managing desktop support teams, strategic planning, and overseeing hardware and software issues. In contrast, the Help Desk Supervisor primarily supervises help desk staff, manages user tickets, and ensures customer service quality. Both roles require similar certifications and are vital in IT support environments, but their scope and responsibilities differ.

Is desktop support a good entry level job?

Desktop support is often considered a suitable entry-level role in IT, as it provides foundational experience in troubleshooting hardware and software issues, customer service, and technical communication. It typically requires basic knowledge of operating systems, networking, and common tools, and can serve as a stepping stone to more advanced IT positions.
More about Desktop Support Manager jobs

What are the most commonly searched types of Desktop Support jobs in Alabama?

The most popular types of Desktop Support jobs in Alabama are:

What are popular job titles related to Desktop Support Manager jobs in Alabama?

For Desktop Support Manager jobs in Alabama, the most frequently searched job titles are:

What job categories do people searching Desktop Support Manager jobs in Alabama look for?

The top searched job categories for Desktop Support Manager jobs in Alabama are:

What cities in Alabama are hiring for Desktop Support Manager jobs?

Cities in Alabama with the most Desktop Support Manager job openings:

Desktop Support Manager jobs near you
Infographic showing various Desktop Support Manager job openings in Alabama as of August 2026, with employment types broken down into 1% As Needed, 72% Full Time, 20% Part Time, and 7% Contract. Highlights an 89% Physical, 3% Hybrid, and 8% Remote job distribution, with an average salary of $68,196 per year, or $32.8 per hour.

Technical Support Specialist I (Hybrid) - WashU IT

Clayton, AL • On-site

Washington University of St. Louis
Colleges, Universities, and Professional Schools • 10K+ employees
Learn more about Washington University of St. Louisexternal

$23.37 - $36.19/hr

Full-time

Medical, Retirement, PTO

Posted 3 days ago

New

Washington University In St. Louis rating

7.9

Company rating: 7.9 out of 10

Based on 127 frontline employees who took The Breakroom Quiz

Job description

LocationSAINT LOUIS, MO 63110 Scheduled Hours40Position SummaryUnder moderate supervision, provides support of desktop computer systems and other technology-based systems for University staff, faculty and students. Desktop support provides technical support for computer operating systems, software, hardware and networking. This level requires a broad understanding of all standard enterprise office technologies to effectively support customer technical needs. This is a Tier 1 high volume call center position.Job Description

Primary Duties & Responsibilities:

Desktop Support

  • Provides daily support for the computing desktop; including operating system, software installation and maintenance and hardware.
  • Responds to assigned tickets.
  • Evaluates, prioritizes, resolves problems and requests or escalates to appropriate support areas.
  • Acts as the front-facing support liaison for all desktop-related support issues.
  • Provides support documentation for Tier 1.

Service Desk

  • Collaborates with higher-level technical areas on planning and issue resolution.
  • Prioritizes workload to appropriately respond to customer needs and demands.
  • Acts as a liaison between customers and senior technical staff.

Project Facilitation

  • Completes tasks associated with projects or activities that relate to the desktop support environment, such as system upgrades, system integration and system administration.

Performs other duties as assigned.

Working Conditions:

Job Location/Working Conditions

  • Normal office environment.
  • Ability to work on call.
  • Ability to travel to on- and off-campus locations.

Physical Effort

  • Typically sitting at a desk or table.
  • Repetitive wrist, hand or finger movement (PC typing).

Equipment

  • Office equipment.
The above statements are intended to describe the general nature and level of work performed by people assigned to this classification. They are not intended to be construed as an exhaustive list of all job duties performed by the personnel so classified. Management reserves the right to revise or amend duties at any time.Required Qualifications

Education:

High school diploma or equivalent high school certification or combination of education and/or experience.


Certifications/Professional Licenses:

No specific certification/professional license is required for this position.


Work Experience:

Providing Desktop Support In An Enterprise Environment (2 Years)


Skills:

Not Applicable


Driver's License:

A driver's license is not required for this position.More About This JobWashU seeks highly motivated individuals who are able to perform duties in a manner consistent with our core mission and guiding principles.Preferred Qualifications

Education:

Associate degree


Certifications/Professional Licenses:

No additional certification/professional licenses unless stated elsewhere in the job posting.


Work Experience:

No additional work experience unless stated elsewhere in the job posting.

Skills:

Accountability, Computer Support, Computing Platforms, Customer Service, Office Productivity Software, Oral Communications, Prioritization, Procedural Documentation, System Administration, System Integration, System Upgrades, Written CommunicationGradeG09-HSalary Range$23.37 - $36.19 / HourlyThe salary range reflects base salaries paid for positions in a given job grade across the University. Individual rates within the range will be determined by factors including one's qualifications and performance, equity with others in the department, market rates for positions within the same grade and department budget.Questions

For frequently asked questions about the application process, please refer to our External Applicant FAQ.

Accommodation

If you are unable to use our online application system and would like an accommodation, please emailCandidateQuestions@wustl.eduor call the dedicated accommodation inquiry number at 314-935-1149 and leave a voicemail with the nature of your request.

All qualified individuals must be able to perform the essential functions of the position satisfactorily and, if requested, reasonable accommodations will be made to enable employees with disabilities to perform the essential functions of their job, absent undue hardship.Pre-Employment ScreeningAll external candidates receiving an offer for employment will be required to submit to pre-employment screening for this position. The screenings will include criminal background check and, as applicable for the position, other background checks, drug screen, an employment and education or licensure/certification verification, physical examination, certain vaccinations and/or governmental registry checks. All offers are contingent upon successful completion of required screening.Benefits Statement

Personal

  • Up to 22 days of vacation, 10 recognized holidays, and sick time.

  • Competitive health insurance packages with priority appointments and lower copays/coinsurance.

  • Take advantage of our free Metro transit U-Pass for eligible employees.

  • WashU provides eligible employees with a defined contribution (403(b)) Retirement Savings Plan, which combines employee contributions and university contributions starting at 7%.

Wellness

  • Wellness challenges, annual health screenings, mental health resources, mindfulness programs and courses, employee assistance program (EAP), financial resources, access to dietitians, and more!

Family

  • We offer 4 weeks of caregiver leave to bond with your new child. Family care resources are also available for your continued childcare needs. Need adult care? We've got you covered.

  • WashU covers the cost of tuition for you and your family, including dependent undergraduate-level college tuition up to 100% at WashU and 40% elsewhere after seven years with us.

For policies, detailed benefits, and eligibility, please visit: https://hr.wustl.edu/benefits/

EEO StatementWashington University in St. Louis is committed to the principles and practices of equal employment opportunity. It is the University's policy to provide equal opportunity and access to persons in all job titles without regard to race, ethnicity, color, national origin, citizenship (where prohibited by federal law), age, religion, sex, sexual orientation, gender identity or expression, disability, protected veteran status, or genetic information.

What Washington University In St. Louis employees say

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About Washington University in St. Louis

Sourced by ZipRecruiter

Washington University in St. Louis, often simply known as WashU, is a prestigious private research university in the United States. Headquartered in Saint Louis, Missouri, the university operates within the Education industry offering an array of undergraduate and postgraduate programs encompassing various areas like arts, sciences, business, design, medicine, and engineering. Established in 1853, the university has a storied past rooted in determination, resilience, and commitment to knowledge and innovation.

Industry

Colleges, universities, and professional schools

Company size

10,000+ Employees

Headquarters location

Saint Louis, MO, US

Year founded

1853

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