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Desktop Support Manager Jobs in Alabama (NOW HIRING)

TEEMA

Technical Support

Mobile, AL · On-site

$25 - $28/hr

Document and manage support requests using ServiceNow * Provide basic end-user guidance during equipment rollouts and installations What We're Looking For * Experience with desktop, laptop, or ...

Service Global, Inc

Desktop EUC L1

Alexander City, AL · On-site

$18 - $22.75/hr

Manage IMAC and desk side support services. * Manage hard and soft break fix services for laptops and desktops. * Provide standard and approved hardware and software (operating systems and standard ...

Smartfox Solutions

IT Support Specialist

Decatur, AL · On-site

$55K - $100K/yr

IT Specialist This position will provide LAN and desktop support to end-users and customer service ... and management. JOB TASKS & RESPONSIBILITIES · Reports and works with assigned lead to set ...

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All JobsDesktop Support JobsDesktop Support Manager JobsDesktop Support Manager Jobs in Alabama

Desktop Support Manager information

See Alabama salary details

$13

$32

$54

How much do desktop support manager jobs pay per hour?

As of Aug 11, 2026, the average hourly pay for desktop support manager in Alabama is $32.79, according to ZipRecruiter salary data. Most workers in this role earn between $21.78 and $43.56 per hour, depending on experience, location, and employer.

What is the difference between Desktop Support Manager vs Help Desk Supervisor?

AspectDesktop Support ManagerHelp Desk Supervisor
CertificationsCompTIA A+, Network+, ITILCompTIA A+, HDI-Support Center Analyst
Work EnvironmentOversees desktop support teams, manages hardware/software issues, strategic planningSupervises help desk staff, handles user tickets, ensures customer service quality
Industry UsageIT departments across various industries, corporate environmentsIT support centers, customer service teams in tech companies

The Desktop Support Manager focuses on managing desktop support teams, strategic planning, and overseeing hardware and software issues. In contrast, the Help Desk Supervisor primarily supervises help desk staff, manages user tickets, and ensures customer service quality. Both roles require similar certifications and are vital in IT support environments, but their scope and responsibilities differ.

What are some typical challenges faced by a desktop support manager and how can they be addressed?

Desktop Support Managers often face challenges such as balancing urgent technical issues with long-term projects, managing a diverse team with varying skill levels, and ensuring high levels of end-user satisfaction. Proactively prioritizing tasks, offering ongoing training, and establishing clear communication channels can help address these challenges. Additionally, building strong relationships with other IT departments and maintaining a customer-focused approach are key to overcoming obstacles and ensuring smooth daily operations.

What does a desktop support manager do?

Desktop support managers oversee the operations of the technical support staff in a company dedicated to helping customers resolve issues with their desktop computers. As a desktop support manager, your job duties include administrative tasks such as scheduling staff, supervising and evaluating employees, and using management computer software. The qualifications for a career as a desktop support manager include a bachelor’s degree in information systems technology and management experience. You need excellent technical skills and strong leadership skills to succeed in desktop support manager jobs.

What are the key skills and qualifications needed to thrive as a desktop support manager, and why are they important?

To thrive as a Desktop Support Manager, you need strong technical knowledge of hardware, software, troubleshooting, and a background in IT, often supported by a degree in computer science or related field. Familiarity with ticketing systems, remote desktop tools, and certifications like CompTIA A+, Microsoft Certified Solutions Expert (MCSE), or ITIL is highly valued. Leadership, communication, and problem-solving skills help in managing teams and delivering excellent user support. These abilities ensure efficient IT operations, maximize team performance, and enhance end-user satisfaction within the organization.

Is desktop support a good entry level job?

Desktop support is often considered an entry-level role in IT, suitable for individuals with basic technical skills and knowledge of operating systems, hardware, and troubleshooting. It provides foundational experience in customer service, problem-solving, and technical tools, which can lead to more advanced IT positions. Certifications like CompTIA A+ can enhance job prospects for entry-level candidates.

What does a desktop support manager do?

A Desktop Support Manager oversees the team responsible for providing technical support to end users in an organization, primarily focusing on desktop computers, laptops, and related hardware and software. They manage support staff, coordinate troubleshooting efforts, and implement best practices to ensure efficient problem resolution. Additionally, Desktop Support Managers develop support policies, handle escalated technical issues, and may assist in planning IT infrastructure upgrades or deployments to meet organizational needs.
More about Desktop Support Manager jobs
What are the most commonly searched types of Desktop Support jobs in Alabama? The most popular types of Desktop Support jobs in Alabama are:
What are popular job titles related to Desktop Support Manager jobs in Alabama? For Desktop Support Manager jobs in Alabama, the most frequently searched job titles are:
What job categories do people searching Desktop Support Manager jobs in Alabama look for? The top searched job categories for Desktop Support Manager jobs in Alabama are:
What cities in Alabama are hiring for Desktop Support Manager jobs? Cities in Alabama with the most Desktop Support Manager job openings:
Desktop Support Manager jobs near you
Infographic showing various Desktop Support Manager job openings in Alabama as of August 2026, with employment types broken down into 1% As Needed, 71% Full Time, 24% Part Time, and 4% Contract. Highlights an 91% Physical, 2% Hybrid, and 7% Remote job distribution, with an average salary of $68,196 per year, or $32.8 per hour.

Desktop support Technician in Birmingham AL (onsite)

Noblesoft Technologies

Birmingham, AL • On-site

$19 - $24.25/hr

Contractor

Re-posted 2 days ago

Job description

Job Summary for Desktop Support Technician (Birmingham, AL)
- Provide high-quality, onsite deskside IT support to end users, ensuring excellent customer service and timely problem resolution.
- Collaborate within a team environment and support other IT teams (AV, Network, Servers) through hands-and-eyes assistance.
- Manage and report on SLAs, ensuring service requests and incidents are resolved within agreed service levels.
- Oversee shift planning, on-call rosters, and resource productivity.
- Lead and train team members, enabling skills development and process improvement.
- Ensure compliance with security standards and maintain accurate inventory levels across locations.
- Install, configure, and troubleshoot desktops, laptops, mobile devices, peripherals, and software.
- Perform hardware break/fix, desk side support, IMACD (Install, Move, Add, Change, Delete) tasks, data migrations, system refreshes, and routine health checks.
- Manage ticket queue, coordinate with vendors, and provide status updates to end users.
- Conduct security-related tasks, such as access reviews, risk assessments, and compliance verifications.
- Coordinate with higher-level support teams and participate in project work, site setups, and disaster recovery efforts.
- Provide IT support for onsite/offsite events and meetings, including coordination with AV contacts and stand-by support.
- Offer on-call support outside business hours as needed and travel to remote sites when required.
- Maintain physical ability to lift up to 30 lbs at waist level.
- Utilize strong technical experience with Windows OS, MS Office, VPN, network printing, notebooks, and mobile devices.
- Demonstrate strong analytical, troubleshooting, and communication skills.
- Hold CompTIA A+ or equivalent certification.