ZipRecruiter

Log In

2

Remote Cyber Security Help Desk Jobs in Alabama (NOW HIRING)

Summit 7 Systems

Service Desk Analyst

AL · On-site +1

$40K - $55K/yr

Monitor the remote monitoring and management system alerts and notifications and respond ... Special preference for service desk/desk-side support. * CompTIA Security+ Certification

Motorola

We also specialize in helping organizations engineer secure clouds to meet FedRAMP's demanding ... Join our team as a Cybersecurity Engineer, where you will execute and/or lead advanced security ...

Thrive

Systems Engineer

Birmingham, AL · On-site +1

Required Qualifications: * 2-3 years of IT support experience in a help desk or service desk ... Experience with ticketing systems (e.g., ServiceNow), remote support tools (e.g., Kaseya, Ninja ...

Cu*South, Inc.

IT Specialist

Fairhope, AL · On-site +1

Monitor and respond to help desk tickets in a timely manner * Document issues, resolutions, and IT ... Basic understanding of cybersecurity principles such as phishing awareness, password security ...

TEKsystems

ISP Technician

Huntsville, AL · Remote

$15.50/hr

... IT Help Desk skill, which will allow you to start your call center or IT career. This is a fast ... Your remote, work-from-home address must remain within 90 miles of a corporate office. * It is ...

Summit 7 Systems

Service Desk Dispatcher

AL · On-site +1

$35K - $45K/yr

Shift 1: Huntsville, AL / Remote Shift 2: Huntsville, AL Shift 3: Huntsville, AL Salary*: $35,000 ... helping them meet challenging security and regulatory compliance challenges. An IT service desk ...

Deloitte

Manager - ServiceNow

Birmingham, AL · On-site +1

... cybersecurity. Join our team to deliver powerful solutions to help our clients navigate the ever ... This compensation range is specific to Remote role and takes into account the wide range of factors ...

Deloitte

Manager - ServiceNow

Huntsville, AL · On-site +1

... cybersecurity. Join our team to deliver powerful solutions to help our clients navigate the ever ... This compensation range is specific to Remote role and takes into account the wide range of factors ...

CIBC US

$130K - $150K/yr

You'll contribute to strategic initiatives, guide control maturity efforts, and help create a ... You bring 5+ years of experience in information security, data security, cyber security, risk ...

CIBC

$130K - $150K/yr

You'll contribute to strategic initiatives, guide control maturity efforts, and help create a ... You bring 5+ years of experience in information security, data security, cyber security, risk ...

next page

Showing results 1-20

All JobsCyber Security Help Desk JobsRemote Cyber Security Help Desk JobsRemote Cyber Security Help Desk Jobs in Alabama

Remote Cyber Security Help Desk information

What is a remote cyber security help desk?

A Remote Cyber Security Help Desk is a support service that assists users and organizations with cybersecurity-related issues from a remote location. Professionals in this role help identify, troubleshoot, and resolve security incidents such as phishing attempts, malware infections, and unauthorized access. They also provide guidance on best practices, implement security protocols, and may assist with security software installation and updates. This service enables organizations to maintain strong security measures without needing on-site staff, making it both flexible and cost-effective.

What are the key skills and qualifications needed to thrive as a remote cyber security help desk professional?

To thrive as a Remote Cyber Security Help Desk professional, you need a solid understanding of cybersecurity principles, troubleshooting, and network fundamentals, typically supported by a relevant degree or certifications like CompTIA Security+ or Cisco CCNA. Familiarity with security information and event management (SIEM) tools, ticketing systems, and remote desktop software is crucial for daily operations. Excellent communication, problem-solving abilities, and patience are standout soft skills for assisting users and collaborating with teams in sensitive situations. These skills ensure timely incident resolution, maintain organizational security, and foster user trust in a remote support environment.

What are some common challenges faced by remote cyber security help desk professionals, and how can they be addressed?

Remote Cyber Security Help Desk professionals often encounter challenges such as troubleshooting complex security issues without physical access to devices, managing high-priority incidents across different time zones, and effectively communicating technical information to non-technical users. To address these, it’s important to utilize robust remote access tools, maintain clear documentation, and develop strong communication skills. Additionally, staying up to date with the latest threats and security protocols can help professionals provide timely and accurate support while working remotely.

What is the difference between Remote Cyber Security Help Desk vs Remote IT Support Specialist?

AspectRemote Cyber Security Help DeskRemote IT Support Specialist
CertificationsCompTIA Security+, CISSP, or equivalentCompTIA A+, Network+, or similar
Work EnvironmentCustomer support, security incident response, troubleshooting security issuesGeneral IT troubleshooting, hardware/software support, network issues
Employer & Industry UsageCybersecurity firms, security teams in various industriesIT departments across multiple industries, tech companies

Remote Cyber Security Help Desk roles focus on security-specific support, incident handling, and certifications, while Remote IT Support Specialists handle broader technical issues. Both roles often work remotely and require technical skills, but their core responsibilities and certifications differ.

What are the most commonly searched types of Cyber Security Help Desk jobs in Alabama?

The most popular types of Cyber Security Help Desk jobs in Alabama are:

What are popular job titles related to Remote Cyber Security Help Desk jobs in Alabama?

For Remote Cyber Security Help Desk jobs in Alabama, the most frequently searched job titles are:

What job categories do people searching Remote Cyber Security Help Desk jobs in Alabama look for?

The top searched job categories for Remote Cyber Security Help Desk jobs in Alabama are:

What cities in Alabama are hiring for Remote Cyber Security Help Desk jobs?

Cities in Alabama with the most Remote Cyber Security Help Desk job openings:

Remote Cyber Security Help Desk jobs near you
Infographic showing various Remote Cyber Security Help Desk job openings in Alabama as of August 2026, with employment types broken down into 95% Full Time, and 5% Part Time. Highlights an 100% Remote job distribution.

Senior Project Support / Federal Travel Help Desk Specialist - NASA Marshall

Huntsville, AL • Remote

asrcfh

7.8

Company rating: 7.8 out of 10

Based on 28 frontline employees who took The Breakroom Quiz

243rd of 450 rated engineering

People enjoy working here

Good employer

Paid breaks

Learn more about asrcfhexternal

Per diem

Re-posted 13 days ago

Job description

ASRC Federal AFSS is a premier provider of systems engineering, software engineering, system integration and project management services for real-time, mission-critical defense systems. We are seeking a Senior Project Support/Senior Federal Travel Help Desk Specialist to provide expert level support to a NASA contract in Huntsville, AL (NASA Marshall Space Flight Center).  

Job Description: 

The Senior Federal Travel Help Desk Specialist serves as a subject matter expert (SME) supporting NASA travel programs by providing comprehensive travel assistance to government and contractor personnel throughout the entire travel lifecycle.  

This position functions as a primary point of contact for travelers, travel arrangers, approving officials, and financial personnel by resolving complex travel issues, interpreting travel regulations, and providing expert guidance regarding authorizations, reservations, vouchers, reimbursements, and travel system functionality. 

Work Reporting Location: This position will begin as fully remote. Candidates must be located within a reasonable commuting distance of a NASA center, as the role is expected to transition to primarily in-office work based on program needs. 

Responsibilities:  

  • Travel Policy & Regulatory Guidance on NASA policy directives, NASA Procedural Requirements, and federal travel regulations. 

  • Help Desk Operations 

  • Travel Authorization Support for travelers, including but not limited to per diem eligibility, travel documentation & justification, lodging, and transportation. 

  • Travel Voucher Support to ensure compliance with federal regulations, allowable and non-allowable expenses, and guidance on returned travel vouchers. 

  • Travel Systems Support with ConcurGov (CGE) and Go.gov 

  • Process Improvement to assist with job aid development, FAQs, training materials, and developing standard operating procedures (SOPs). 

  • Communicating travel policy updates.  

  • Customer Service Excellence. 

  • Additional duties as assigned.  

Requirements: 

  • Individual must meet government NAC and citizenship/permanent residency requirements for access to NASA GSFC. Extensive background investigation will be performed as a requirement of the job. Some travel may be required. 

  • Comprehensive knowledge of Federal Travel Regulation (FTR). 

  • Experience with supporting NASA travel operations, NASA travel management systems and financial processes, coordinating international scientific or programmatic travel. 

  • Familiarity with Government Travel Charge Card (GTCC) and NASA Center travel office operations. 

  • Proficiency with Microsoft Office Suite (Excel, Word, Outlook, PowerPoint, Teams), Help Desk ticketing systems, Knowledge Management systems, Adobe Acrobat, SharePoint, and Virtual Meeting platforms. 

Desired:  

  • Certifications in Certified Government Travel Professional (CGTP), Global Travel Professional (GTP) 

Education and Experience: 

Education - Bachelor's degree: Equivalent combination of education and federal travel experience may be substituted. 

Experience- 

  • Four or more years of progressively responsible experience supporting federal government travel programs. 

  • Extensive experience interpreting and applying the Federal Travel Regulation (FTR). 

  • Demonstrated experience supporting federal travel help desk operations. 

  • Experience resolving complex travel authorization and voucher issues. 

  • Experience supporting high-volume federal customer service environments. 

What ASRC Federal employees say

Pay

Benefits

Hours and flexibility

Workplace

Get the full story on Breakroom

Apply