DESCRIPTION • Answer support requests that come in via phone calls, emails and the help desk ... Firewall, Router and VMWare experience are a plus as is experience utilizing various MSP management ...
DESCRIPTION • Answer support requests that come in via phone calls, emails and the help desk ... Firewall, Router and VMWare experience are a plus as is experience utilizing various MSP management ...
· Answer support requests that come in via phone calls, emails and the help desk system. · ... Firewall, Router and VMWare experience are a plus as is experience utilizing various MSP management ...
Quick apply
· Answer support requests that come in via phone calls, emails and the help desk system. · ... Firewall, Router and VMWare experience are a plus as is experience utilizing various MSP management ...
Customer Experience Analyst
AL · On-site +1
$50K - $60K/yr
Associate or bachelor's degree in computer science or MIS from a reputable institute or equivalent practical 0-2 years of experience in a technical support, help desk, or MSP environment
Customer Experience Analyst
AL · On-site +1
$50K - $60K/yr
Associate or bachelor's degree in computer science or MIS from a reputable institute or equivalent practical 0-2 years of experience in a technical support, help desk, or MSP environment
MSP Tier 1 Technical Skills & Responsibilities * Join workstations to Active Directory domains ... Perform basic help desk support for DataPerk-managed services. * Perform computer maintenance and ...
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MSP Tier 1 Technical Skills & Responsibilities * Join workstations to Active Directory domains ... Perform basic help desk support for DataPerk-managed services. * Perform computer maintenance and ...
Systems Engineer
Birmingham, AL · On-site +1
Required Qualifications: * 2-3 years of IT support experience in a help desk or service desk environment; MSP experience preferred. * Experience with ticketing systems (e.g., ServiceNow), remote ...
Systems Engineer
Birmingham, AL · On-site +1
Required Qualifications: * 2-3 years of IT support experience in a help desk or service desk environment; MSP experience preferred. * Experience with ticketing systems (e.g., ServiceNow), remote ...
Associate Engineer
Birmingham, AL · On-site
High school diploma or equivalent * 1+ year of technical support experience or help desk role ... MSP (Managed Service Provider) experience * Experience with Windows Server administration
Associate Engineer
Birmingham, AL · On-site
High school diploma or equivalent * 1+ year of technical support experience or help desk role ... MSP (Managed Service Provider) experience * Experience with Windows Server administration
... desk staff, and helping clients leverage technology to achieve their business goals. Position ... MSP Service Delivery * Manage work efficiently across multiple client environments while meeting ...
Quick apply
... desk staff, and helping clients leverage technology to achieve their business goals. Position ... MSP Service Delivery * Manage work efficiently across multiple client environments while meeting ...
... desk staff, and helping clients leverage technology to achieve their business goals. Position ... MSP Service Delivery * Manage work efficiently across multiple client environments while meeting ...
... desk staff, and helping clients leverage technology to achieve their business goals. Position ... MSP Service Delivery * Manage work efficiently across multiple client environments while meeting ...
... desk staff, and helping clients leverage technology to achieve their business goals. Position ... MSP Service Delivery * Manage work efficiently across multiple client environments while meeting ...
... desk staff, and helping clients leverage technology to achieve their business goals. Position ... MSP Service Delivery * Manage work efficiently across multiple client environments while meeting ...
... desk staff, and helping clients leverage technology to achieve their business goals. Position ... MSP Service Delivery * Manage work efficiently across multiple client environments while meeting ...
... desk staff, and helping clients leverage technology to achieve their business goals. Position ... MSP Service Delivery * Manage work efficiently across multiple client environments while meeting ...
Proactively coordinate with centralized IT queues, the outsourced service desk/MSP, external ... Field Support Input: Provide direct input to help shape the overarching field support model ...
Proactively coordinate with centralized IT queues, the outsourced service desk/MSP, external ... Field Support Input: Provide direct input to help shape the overarching field support model ...
Msp Help Desk information
See Alabama salary details
$34K - $41.2K
1% of jobs
$41.2K - $48.3K
6% of jobs
$48.3K - $55.5K
8% of jobs
$60.7K is the 25th percentile. Wages below this are outliers.
$55.5K - $62.7K
13% of jobs
$62.7K - $69.8K
14% of jobs
The median wage is $73.2K / yr.
$69.8K - $77K
17% of jobs
$77K - $84.2K
13% of jobs
$87.1K is the 75th percentile. Wages above this are outliers.
$84.2K - $91.3K
8% of jobs
$91.3K - $98.5K
7% of jobs
$98.5K - $105.7K
7% of jobs
$105.7K - $112.8K
5% of jobs
$34K
$75.9K
$112.8K
How much do msp help desk jobs pay per year?
As of Aug 21, 2026, the average yearly pay for msp help desk in Alabama is $75,938.00, according to ZipRecruiter salary data. Most workers in this role earn between $59,800.00 and $90,600.00 per year, depending on experience, location, and employer.
What is an MSP Help Desk?
An MSP Help Desk job involves providing technical support to clients of a Managed Services Provider (MSP). This includes troubleshooting IT issues, managing network systems, and assisting with software and hardware problems. Help desk technicians communicate with customers via phone, email, or chat to resolve technical concerns efficiently. They may also escalate complex issues to higher-level support teams. This role requires strong problem-solving skills and knowledge of IT systems.
What are the key skills and qualifications needed to thrive in the MSP Help Desk position, and why are they important?
To thrive as an MSP Help Desk professional, you need a solid understanding of computer hardware, software troubleshooting, networking basics, and often a relevant IT certification such as CompTIA A+ or Microsoft Certified Professional. Familiarity with remote monitoring and management (RMM) tools, ticketing systems like ConnectWise or ServiceNow, and standard operating system administration is also important. Strong interpersonal skills, patience, and effective problem-solving abilities help you deliver excellent customer service in high-pressure situations. These competencies are crucial for resolving client issues efficiently, maintaining client satisfaction, and ensuring smooth IT operations for managed service clients.
What are some common challenges faced by MSP Help Desk professionals, and how are these typically addressed?
MSP Help Desk professionals often encounter challenges such as managing a high volume of support tickets, troubleshooting a wide variety of client environments, and balancing multiple priorities. Adaptability is key, as issues can range from simple password resets to complex network outages, and technicians must quickly assess and address each situation. Effective time management, comprehensive documentation, and engaging in ongoing technical training help overcome these challenges. Additionally, working within a supportive team environment and utilizing knowledge bases or escalation processes ensures solutions can be delivered efficiently and accurately.
Is the MSP Help Desk still in demand?
The MSP Help Desk role remains in demand due to ongoing reliance on managed service providers for IT support, cybersecurity, and network management. Professionals with skills in troubleshooting, remote support tools, and certifications like CompTIA A+ are sought after as businesses prioritize reliable IT assistance.
What are the most commonly searched types of Msp Help Desk jobs in Alabama?
The most popular types of Msp Help Desk jobs in Alabama are:
What are popular job titles related to Msp Help Desk jobs in Alabama?
For Msp Help Desk jobs in Alabama, the most frequently searched job titles are:
What job categories do people searching Msp Help Desk jobs in Alabama look for?
The top searched job categories for Msp Help Desk jobs in Alabama are:
Job description
DESCRIPTION
Job description
• Answer support requests that come in via phone calls, emails and the help desk system.
• Perform level 1 and 2 resolutions in support of customer networked environments. Examples include desktops, servers, client/server and web-based applications, and common peripherals such as smart phones, printers, and scanners.
• Perform system administration tasks, adds/changes/moves of user and computer accounts, directory permissions adjustments.
• Accurately and promptly document issues and requests from customers at the time of ticket submission and during the course of support activities.
• Work effectively alone and with the team.
• Troubleshoot and resolve issues related to TCP/IP, remote access software, and network connectivity
• Respond to scheduled client issues promptly.
• Install and upgrade desktop and server related software and hardware
• Perform issue and problem resolution remotely, on site, or by providing clear instructions to end users as needed.
• Manage and update various client/server applications, escalate to vendor support as necessary
Skills:
• Professional, personable, presentable, flexible.
• Windows 10 and 11 experience.
• Windows Server 2003-2019
• MS Exchange Server, 2010-2019
• Office 365.
• Network Administration, Active Directory and domain account management.
• Local and network printing.
• Remote support of servers and workstations.
• Support of various enterprise client/server applications.
• Thin clients, Remote Desktop, Remote access.
• Working with Help desk, asset management and remote monitoring applications.
• Experience with iOS and Android
• MS Office suite experience, including Outlook.
Qualifications:
• Prefer one year of experience in supporting and implementing networked computer systems in a business environment.
• Excellent Customer Service focus, communications skills via phone, email and in person.
• Ability to work alone and in a team environment.
• Excellent analytical and troubleshooting skills.
• Demonstrated ability to quickly learn new applications, systems and requirements.
• Understanding of call flow process, call handling, call priorities and service level agreements.
• Maintain and update documentation of issues, applications and systems as these occur.
• Knowledge of Windows based server and desktop operating systems.
• Maintain regular, timely contact with customers, ISP's and vendors in support of customers and their systems.
• Knowledge and practical experience in the use and application of popular personal computer software packages such Microsoft Office, Account applications such as QuickBooks and Peachtree, financial services applications, and various communications packages.
• Ability to understand customer needs and to initiate and implement strategies to address them as well as communicate technical information effectively and politely to non-technicians.
• The desire to become an immediate contributor to our customers' success.
• Must be able to lift 40 lbs.
• Valid driver's license.
• One or more technical certifications such as A+, MCP, MCSE, MCSA, CCNA and the like Preferred
• Firewall, Router and VMWare experience are a plus as is experience utilizing various MSP management tools, such as ConnectWise.
REQUIREMENTS
To provide the degree and quality of service in the least restrictive environment for our neighbor's children that we would be compelled to provide for our own and to provide these services wherever possible in a manner that reflects the best of traditional and contemporary values embraced by families. Additionally, the program must strive to make itself accessible to families and agencies with varying abilities, mechanisms, and resources for funding services.
Job description
• Answer support requests that come in via phone calls, emails and the help desk system.
• Perform level 1 and 2 resolutions in support of customer networked environments. Examples include desktops, servers, client/server and web-based applications, and common peripherals such as smart phones, printers, and scanners.
• Perform system administration tasks, adds/changes/moves of user and computer accounts, directory permissions adjustments.
• Accurately and promptly document issues and requests from customers at the time of ticket submission and during the course of support activities.
• Work effectively alone and with the team.
• Troubleshoot and resolve issues related to TCP/IP, remote access software, and network connectivity
• Respond to scheduled client issues promptly.
• Install and upgrade desktop and server related software and hardware
• Perform issue and problem resolution remotely, on site, or by providing clear instructions to end users as needed.
• Manage and update various client/server applications, escalate to vendor support as necessary
Skills:
• Professional, personable, presentable, flexible.
• Windows 10 and 11 experience.
• Windows Server 2003-2019
• MS Exchange Server, 2010-2019
• Office 365.
• Network Administration, Active Directory and domain account management.
• Local and network printing.
• Remote support of servers and workstations.
• Support of various enterprise client/server applications.
• Thin clients, Remote Desktop, Remote access.
• Working with Help desk, asset management and remote monitoring applications.
• Experience with iOS and Android
• MS Office suite experience, including Outlook.
Qualifications:
• Prefer one year of experience in supporting and implementing networked computer systems in a business environment.
• Excellent Customer Service focus, communications skills via phone, email and in person.
• Ability to work alone and in a team environment.
• Excellent analytical and troubleshooting skills.
• Demonstrated ability to quickly learn new applications, systems and requirements.
• Understanding of call flow process, call handling, call priorities and service level agreements.
• Maintain and update documentation of issues, applications and systems as these occur.
• Knowledge of Windows based server and desktop operating systems.
• Maintain regular, timely contact with customers, ISP's and vendors in support of customers and their systems.
• Knowledge and practical experience in the use and application of popular personal computer software packages such Microsoft Office, Account applications such as QuickBooks and Peachtree, financial services applications, and various communications packages.
• Ability to understand customer needs and to initiate and implement strategies to address them as well as communicate technical information effectively and politely to non-technicians.
• The desire to become an immediate contributor to our customers' success.
• Must be able to lift 40 lbs.
• Valid driver's license.
• One or more technical certifications such as A+, MCP, MCSE, MCSA, CCNA and the like Preferred
• Firewall, Router and VMWare experience are a plus as is experience utilizing various MSP management tools, such as ConnectWise.
REQUIREMENTS
- one year of experience in supporting and implementing networked computer systems in a business environment.
- Excellent Customer Service focus, communications skills via phone, email and in person.
- Ability to work alone and in a team environment.
- Excellent analytical and troubleshooting skills.
- Demonstrated ability to quickly learn new applications, systems and requirements.
- +21 years old
- Ability to pass background checks
- Knowledge of Windows based server and desktop operating systems.
- Maintain regular, timely contact with customers, ISP's and vendors in support of customers and their systems.
- Knowledge and practical experience in the use and application of popular personal computer software packages such Microsoft Office, Account applications such as QuickBooks and Peachtree, financial services applications, and various communications packages.
- Maintain and update documentation of issues, applications and systems as these occur.
- Must be able to lift 40 lbs.
- One or more technical certifications such as A+, MCP, MCSE, MCSA, CCNA and the like Preferred
- Firewall, Router and VMWare experience are a plus as is experience utilizing various MSP management tools
To provide the degree and quality of service in the least restrictive environment for our neighbor's children that we would be compelled to provide for our own and to provide these services wherever possible in a manner that reflects the best of traditional and contemporary values embraced by families. Additionally, the program must strive to make itself accessible to families and agencies with varying abilities, mechanisms, and resources for funding services.
About Pathway
Sourced by ZipRecruiter
Industry
Human resource programs administration
Company size
1 - 10 Employees
Headquarters location
New Brockton, AL, US
Year founded
1982