ZipRecruiter

Log In

1

Assistant Msp Help Desk Jobs in Alabama (NOW HIRING)

TechFlow, Inc.

Help Desk Support

Montgomery, AL · On-site

... improvement to assist field users. * Documents problem resolutions on both functional and ... Supports Help Desk Level II escalations to Level III. * Serves as the focal point to coordinate ...

Athens State University

Help Desk Technician

Athens, AL · On-site

$17 - $22.75/hr

Manage help desk ticket intake, capturing complete contact information and issue description, and ... Create self-service materials to empower end-users to resolve common issues independently * Assist ...

TechFlow, Inc.

Help Desk Support

Montgomery, AL · On-site

... improvement to assist field users. * Documents problem resolutions on both functional and ... Supports Help Desk Level II escalations to Level III. * Serves as the focal point to coordinate ...

Zolon Tech

Service Desk Support

Huntsville, AL · On-site

$19 - $25.75/hr

... (ASSIST) program. The project delivers enterprise IT support services that enable FBI mission ... Key Qualifications: * 1-2 yrs IT help desk/service desk experience * Windows 10/11, O365, ITSM ...

next page

Showing results 1-20

All JobsMsp Help Desk JobsAssistant Msp Help Desk JobsAssistant Msp Help Desk Jobs in Alabama

Assistant Msp Help Desk information

What are the roles of an Assistant MSP Help Desk technician?

Assistant MSP Help Desk roles are entry-level positions within a Managed Service Provider (MSP) organization, focused on supporting end-users and clients with their IT issues. These professionals handle tasks such as troubleshooting technical problems, answering support tickets, and escalating complex issues to higher-level technicians. They play a critical role in maintaining client satisfaction by providing timely and effective IT support. Additionally, they may assist with routine maintenance, software installations, and documentation of support activities.

What skills and qualifications are needed to thrive as an Assistant MSP Help Desk technician?

To thrive as an Assistant MSP Help Desk technician, you generally need a solid understanding of computer hardware, networking basics, and troubleshooting, often supported by an associate degree or relevant certifications like CompTIA A+ or Network+. Familiarity with remote monitoring and management (RMM) tools, ticketing systems, and standard office software is typically required. Strong communication, patience, and problem-solving abilities are standout soft skills for this role. These skills and qualities are crucial for efficiently resolving client issues, maintaining client satisfaction, and supporting the smooth operation of managed IT services.

What are common challenges faced by an Assistant MSP Help Desk technician, and how can they be managed effectively?

Assistant MSP Help Desk technicians often encounter the challenge of managing multiple support tickets with varying levels of urgency, all while maintaining high customer satisfaction. Balancing these priorities requires strong organizational skills, effective time management, and clear communication with both clients and team members. Additionally, staying updated with the latest technology trends and troubleshooting methods is crucial, as the IT landscape evolves rapidly. Proactively seeking mentorship from senior technicians and participating in regular training sessions can help overcome these challenges and support career growth within the MSP environment.

What is the difference between Assistant Msp Help Desk vs Help Desk Technician?

AspectAssistant Msp Help DeskHelp Desk Technician
CertificationsCompTIA A+, Network+ (often preferred)CompTIA A+, Network+ (commonly required)
Work EnvironmentManaged Service Provider (MSP) settings, remote and on-site supportCorporate or IT support centers, remote and on-site support
ResponsibilitiesBasic troubleshooting, client communication, ticket managementTechnical issue diagnosis, hardware/software support, escalation

The Assistant Msp Help Desk typically handles initial client support and basic troubleshooting within MSP environments, often focusing on customer communication and ticket management. Help Desk Technicians perform more technical diagnosis and resolve a broader range of IT issues. While both roles require similar certifications and work in support settings, the Help Desk Technician usually has more technical responsibilities.

What are the most commonly searched types of Msp Help Desk jobs in Alabama?

The most popular types of Msp Help Desk jobs in Alabama are:

What cities in Alabama are hiring for Assistant Msp Help Desk jobs?

Cities in Alabama with the most Assistant Msp Help Desk job openings:

Assistant Msp Help Desk jobs near you

Help Desk Technician

Montevallo, AL • On-site

University of Montevallo
Colleges, Universities, and Professional Schools • 201 - 500 employees
Learn more about University of Montevalloexternal

$19/hr

Full-time

Re-posted 18 days ago

Job description

Posting Details
Position Information
Posting Number
S1500749
Job Title
Help Desk Technician
Position Number
T11470
Division
President - PRS
Department
Information Services & Technology-Dept
FLSA
Non-Exempt
Salary Grade
112
Salary Classification
Classified
Annual Salary Range
Hourly Salary Range
Starting at $19.00 per hour
Employment Status
Full Time 12 Mos Regular
General Description
The Help Desk Technician serves as the first point of contact for faculty, staff, and students seeking technical assistance. This role provides both traditional help desk support and hands-on classroom technology support, ensuring instructional spaces are fully functional and ready for teaching.
This position plays a critical role in supporting the academic mission by maintaining reliable classroom technology, assisting faculty with instructional tools, and delivering high-quality customer service.
Essential Job Duties
  1. Provide front-line technical support via phone, email, walk-in, and ticketing system
  2. Deliver excellent customer service with clear communication and professionalism
  3. Assist faculty, staff, and students with technical issues in real time, including in-class support
  4. Provide support for classroom technology including projectors, displays, control systems (e.g., Extron), document cameras, and audio systems
  5. Respond to urgent classroom calls to ensure minimal disruption to instruction
  6. Assist faculty with connecting devices, using presentation tools, and troubleshooting AV issues
  7. Perform routine checks of classroom technology to ensure readiness
  8. Coordinate and support setup events, presentations, and special academic needs
  9. Document classroom issues and escalate complex AV problems as needed
  10. Log, categorize, and prioritize incidents and service requests in the ticketing system (e.g., KACE or similar)
  11. Maintain accurate documentation of issues, resolutions, and follow-ups
  12. Monitor ticket queues and ensure timely resolution or escalation
  13. Troubleshoot and resolve issues related to Windows and macOS systems
  14. Support Microsoft 365 and other campus applications
  15. Assist with hardware troubleshooting, device setup, and imaging
  16. Provide basic support for printers, mobile devices, and peripherals

Additional Duties
  1. Assist with account access, password resets, and multi-factor authentication (MFA)
  2. Support systems such as email, LMS (e.g., Canvas), and administrative platforms
  3. Guide users on self-service tools and system access
  4. Escalate advanced technical or AV issues to appropriate IT or AV specialists
  5. Collaborate with Academic Support, Infrastructure, and other IS&T teams
  6. Communicate status updates clearly to users and stakeholders
  7. Create and maintain knowledge base articles and classroom support guides
  8. Identify recurring classroom or help desk issues and recommend improvements
  9. Assist in developing standardized classroom technology procedures
  10. Other duties as assign
    Essential Job Duties are intended to be examples of duties and are not intended to be all inclusive. There will be other duties as assigned. The individual holding this position will serve as a representative of the University and, as such, shall promote a positive impression by demonstrating a collegial and professional customer-service approach at all times.

Knowledge, Skills and Abilities
  • Strong customer service and communication skills
  • Ability to remain calm and responsive in urgent classroom situations
  • Ability to explain technical concepts to non-technical users
  • Strong organizational and multitasking abilities
  • Team-oriented with a proactive approach to problem-solving

Education and Experience
Associate's degree in Information Technology, AV Technology, or related field; Bachelor's degree preferred.
Education substituted for experience? Yes
This position requires: 1-3 years of experience in help desk, technical support, or AV support; strong troubleshooting and customer service skills
Experience substituted for education? Yes
Licenses, Certification or Registrations
Preferred Qualifications
  • Experience supporting classroom or instructional technology in higher education
  • Familiarity with AV systems (e.g., Extron, Crestron, or similar)
  • Experience with ticketing systems (e.g., KACE)
  • Knowledge of Microsoft 365, Windows, and macOS
  • Experience with LMS platforms (e.g., Canvas)
  • Familiarity with MFA tools (e.g., Duo)

Working Conditions
  • Primarily on-site with frequent movement between buildings/classrooms
  • May require early morning, evening, or occasional weekend support
  • Ability to lift and move equipment (up to ~25-40 lbs)
  • Fast-paced environment, especially during class transitions and semester start

Environmental Working Conditions
Indoor
Travel Requirements
Number of Vacancies
Desired Start Date
Physical Requirements
The physical activities required for this position involve:
Standing: Under 1/3 of the time; walking: Under 1/3 of the time; sitting: Over 2/3 of the time; using hands: Over 2/3 of the time; reaching with hands and arms: Over 1/3 of the time; climbing or balancing: Under 1/3 of the time; stooping, kneeling, crouching, or crawling: Under 1/3 of the time talking or hearing: Over 2/3 of the time.
This position requires lifting:
Up to 10 pounds: Over 2/3 of the time; Up to 20 pounds: Over 1/3 of the time; Up to 50 pounds: Under 1/3 of the time.
This position has the following special vision requirements:
• Close vision (clear vision at 20 inches or less).
• Distance vision (clear vision at 20 feet or more).
• Color vision (ability to identify and distinguish colors).
• Peripheral vision (ability to observe an area that can be seen up or down or to the left and right when vision is fixed on a given point).
• Depth perception (three-dimensional vision, ability to judge distances and spatial relationships).
• Ability to adjust focus (ability to adjust the eye to bring an object into sharp focus).
Open Date
05/11/2026
Close Date
Open Until Filled
Yes
Special Instructions to Applicants
Additional Statement
The University of Montevallo does not discriminate against job applicants based on their national origin or citizenship or immigration status. Because of the costs associated with visa sponsorship/transfer, the University typically will not sponsor applicants for a work visa or transfer of an existing visa. No commitment for visa assistance and/or sponsorship can be made until a thorough search is conducted, including a proper and methodical review of all applicants.
EEO Statement
UM is an Equal Opportunity Institution.
Quick Link
https://jobs.montevallo.edu/postings/10305

Apply