Remote Help Desk Analyst Jobs in Alabama (NOW HIRING)

Ignite is an ISO 9001:2015 and CMMI Services Level 3 certified, Service-Disabled Veteran-Owned Small Business (SDVOSB) headquartered in Huntsville, Alabama. Igniters operate in the world's most demanding environment. Igniters are self-motivated, mission-driven, and relentless in solving the Warfighters' hardest problems.

We move fast, think differently, and execute with precision to tackle high-stakes challenges across AI/ML, space and missile defense intelligence, EMSO, advanced analytics, and programmatic domains. As an employee-owned SDVOSB headquartered in Huntsville, AL, our team delivers mission-critical impact for the Army, Air Force, Space Force, MDA, NASA, DIA, and FBI. Ignite exists to outpace the threat and deliver results that matter in the moments that count.

Ignite is seeking a Mid-Level Help Desk Technician (DTS) - Mid provides Tier II Defense Travel System (DTS) customer support in direct support of the U.S. Army Space and Missile Defense Command (USASMDC) G8, Resource Management - Audit System and Policy (RMASP) Division for Telework. The U.S

Army Space and Missile Defense Command (USASMDC) is responsible for delivering global missile defense, space operations, and strategic deterrence capabilities in support of Combatant Commands and national defense objectives. This position supports audit readiness, travel policy compliance, and business process execution primarily through remote service desk operations, with limited onsite support as directed. Contingent upon contract award.Key Responsibilities: Provide Tier II DTS customer support to travelers, Approving Officials, and organizational DTS users via phone and email Assist with DTS software usage, troubleshooting, entitlements, policy interpretation, and payment issues Audit DTS authorizations and vouchers for compliance with the Joint Travel Regulation (JTR) and DoD Financial Management Regulation (FMR) 7000.14-R Support Government Travel Charge Card (GTCC) actions, including activation/deactivation and credit limit adjustments based on approved requests Maintain daily performance logs tracking calls, requests, audits, services delivered, status, and closeout Use SharePoint and SMDC Knowledge Management Support Tools (KMST) to process taskers and support DTS-related workflows Assist with content management and business process analysis supporting audit readiness activities Submit process improvement recommendations to the ACOR to mitigate risk and improve DTS operations Qualifications: Secret clearance (required) 4 to 7 years of experience providing DTS or DoD travel support Demonstrated knowledge of DTS modules, workflows, and travel policy Experience auditing DTS transactions for JTR and DoD FMR compliance Experience supporting remote service desk operations Familiarity with SharePoint and web-based knowledge management toolsKey Responsibilities: Provide Tier II DTS customer support to travelers, Approving Officials, and organizational DTS users via phone and email Assist with DTS software usage, troubleshooting, entitlements, policy interpretation, and payment issues Audit DTS authorizations and vouchers for compliance with the Joint Travel Regulation (JTR) and DoD Financial Management Regulation (FMR) 7000.14-R Support Government Travel Charge Card (GTCC) actions, including activation/deactivation and credit limit adjustments based on approved requests Maintain daily performance logs tracking calls, requests, audits, services delivered, status, and closeout Use SharePoint and SMDC Knowledge Management Support Tools (KMST) to process taskers and support DTS-related workflows Assist with content management and business process analysis supporting audit readiness activities Submit process improvement recommendations to the ACOR to mitigate risk and improve DTS operations Qualifications: Secret clearance (required) 4 to 7 years of experience providing DTS or DoD travel support Demonstrated knowledge of DTS modules, workflows, and travel policy Experience auditing DTS transactions for JTR and DoD FMR compliance Experience supporting remote service desk operations Familiarity with SharePoint and web-based knowledge management tools