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Remote Desktop Support Jobs in Daphne, AL (NOW HIRING)

HSS Careers

Remote Sales Agent

Mobile, AL · Remote

$69K/yr

Build lasting client relationships that support long-term retention * Work closely with your ... Laptop or desktop computer with a working camera * Life insurance license or willingness to obtain ...

Cu*South, Inc.

IT Specialist

Fairhope, AL · On-site

Provide first-level technical support for desktops, laptops, and printers * Troubleshoot hardware ... There may be an opportunity to go hybrid or remote. Some job assignments at CU*SOUTH are primarily ...

All JobsDesktop Support JobsRemote Desktop Support JobsRemote Desktop Support Jobs in Daphne, AL

Remote Desktop Support information

See Daphne, AL salary details

$8

$23

$39

How much do remote desktop support jobs pay per hour?

As of Sep 2, 2026, the average hourly pay for remote desktop support in Daphne, AL is $23.48, according to ZipRecruiter salary data. Most workers in this role earn between $17.98 and $26.78 per hour, depending on experience, location, and employer.

What is remote desktop support?

Remote desktop support jobs involve assisting users with technical issues related to their computers and software, typically from a remote location. Professionals in this role use specialized tools to access users’ devices, diagnose problems, and resolve issues such as software errors, connectivity problems, or system updates. They often provide guidance over the phone, chat, or email, helping users navigate technical challenges without needing to be physically present. These roles are commonly found in IT departments, managed service providers, or helpdesk environments. Remote desktop support is essential for businesses with distributed teams or clients needing timely technical assistance.

What are the key skills and qualifications needed to thrive as a remote desktop support specialist?

To thrive as a Remote Desktop Support specialist, you need strong troubleshooting abilities, a solid understanding of computer hardware/software, networking fundamentals, and typically a relevant IT certification such as CompTIA A+ or Microsoft Certified: Modern Desktop Administrator Associate. Familiarity with remote desktop tools (e.g., TeamViewer, Remote Desktop Protocol), ticketing systems, and knowledge base platforms is essential. Excellent communication, patience, and problem-solving skills help you effectively assist users and manage technical challenges remotely. These skills ensure timely and effective resolution of technical issues, leading to high user satisfaction and minimal business disruption.

What are some common challenges faced by remote desktop support professionals, and how can they be managed?

Remote Desktop Support professionals often encounter challenges such as troubleshooting issues without physical access to devices, managing communication with non-technical users, and handling a high volume of support tickets. To manage these, effective use of remote access tools, clear and patient communication, and efficient ticket prioritization are essential. Additionally, staying updated with new software and security protocols helps in resolving issues more efficiently and maintaining user trust.

What is the difference between Remote Desktop Support vs Help Desk Technician?

AspectRemote Desktop SupportHelp Desk Technician
CertificationsCompTIA A+, Microsoft CertifiedCompTIA A+, HDI Support Center Analyst
Work EnvironmentRemote or on-site, focused on remote troubleshootingHelp desk, on-site or remote, general user support
Industry UsageIT support, technical troubleshootingIT support, customer service
Common Search IntentRemote troubleshooting, remote support jobsHelp desk roles, customer support jobs

Remote Desktop Support specialists focus on resolving technical issues remotely by accessing users' computers directly, often requiring specific certifications like CompTIA A+ or Microsoft certifications. Help Desk Technicians provide broader user support, handling various technical problems via phone or remote access. While both roles involve troubleshooting and customer service, Remote Desktop Support is more specialized in remote technical resolution, whereas Help Desk Technicians handle a wider range of user issues.

What job categories do people searching Remote Desktop Support jobs in Daphne, AL look for?

The top searched job categories for Remote Desktop Support jobs in Daphne, AL are:

What cities near Daphne, AL are hiring for Remote Desktop Support jobs?

Cities near Daphne, AL with the most Remote Desktop Support job openings:

Remote Desktop Support jobs near you
Infographic showing various Remote Desktop Support job openings in Daphne, AL as of August 2026, with employment types broken down into 1% As Needed, 71% Full Time, 23% Part Time, and 5% Contract. Highlights an 91% Physical, 2% Hybrid, and 7% Remote job distribution, with an average salary of $48,832 per year, or $23.5 per hour.

End User Computing (EUC) Technician

FOCUS SOLUTIONS GROUP INC

Mobile, AL • Remote

$60K - $75K/yr

Full-time

Medical, Dental, Vision, Retirement

Posted 14 days ago

Job description

Job Title: End User Computing (EUC) Technician
Job Type: Full-time, Salaried
FLSA Status: Exempt
Job Location: Hybrid - Mobile, AL Metro Area
Compensation: $60,000-$75,000 annually, commensurate with experience
Reports to: Service Delivery Manager

About Focus

Focus is a leading healthcare IT company dedicated to providing a comprehensive technology platform tailored to meet the needs of healthcare practices. At Focus Solutions, we integrate fragmented technologies into a seamless, intuitive technology ecosystem to enhance clinical and operational efficiency. We foster a collaborative and inclusive work culture, and our organization is experiencing rapid growth. We are looking for candidates who want to grow with the company. As a remote-work company, we offer flexibility and work-life balance while maintaining a strong sense of teamwork and connection. 

Role Overview

The End User Computing (EUC) Technician is a hands-on IT professional with a strong foundation in Office 365, end-user desktop support, and Level 2 remote support operations. This role requires a proactive problem-solver who enjoys working directly with end users, thrives on variety, and is excited about delivering excellent support in the healthcare industry.

Responsibilities
Core Systems Administration & Support
  • Serve as the escalation point for the Level 1 Service Desk, including client communication and hands-on technical troubleshooting.
  • Manage Microsoft 365 environments including Exchange, Teams, SharePoint, and user access.
  • Perform Request and Incident Management processes within Service Level expectations (priority and escalation norms) using Service Management tools.
  • Provide comprehensive Tier 2 desktop support (Windows and Mac), resolving escalated helpdesk issues remotely and onsite.
Networking & Security
  • Apply networking fundamentals (TCP/IP, IP addressing, DHCP, DNS, and NAT) to troubleshoot end-user connectivity and support simple network configurations.
  • Support secure remote access, TLS/SSL encryption, MFA, and other security best practices.
  • Assist with endpoint security configurations, applying basic security and wireless concepts.
Automation, Monitoring, and Tools
  • Use scripting tools (e.g., PowerShell) to automate repeatable tasks and improve operational efficiency.
  • Manage device configurations using MDM tools like Intune, Automate, and NinjaOne.
  • Maintain system updates and security patches across desktop and endpoint environments.
Client-Facing Field Support
  • Travel to client sites for scheduled support, installations, and issue resolution.
  • Act as a trusted technical advisor to clients, identifying opportunities to optimize and improve their IT environments.
  • Document solutions, procedures, and systems clearly and consistently in our knowledge base.
Qualifications
Required Skills
  • 5+ years of experience in desktop support or Tier 2 IT support
  • Strong working knowledge of:
    • Active Directory (basic administration)
    • Microsoft 365 administration
    • Windows 10/11 desktop environments
    • Desktop support (Windows and Mac)
    • Networking fundamentals: TCP/IP, IP addressing, NAT, DHCP/DNS
    • Mobile Device Management (Intune or similar)
    • Scripting (PowerShell preferred)
    • SaaS phone systems (e.g., Teams Business Voice) and basic audio/visual support
Preferred Skills
  • Experience working with an MSP or in client-facing IT support roles
  • Exposure to healthcare IT (EHR/EMR systems, HIPAA, HITRUST)
  • CompTIA A+ or Microsoft Certified Professional (MCP) certifications a plus
Soft Skills
  • Excellent verbal and written communication
  • Strong troubleshooting and time management
  • Self-motivated with a service-oriented mindset
  • Comfortable working independently or collaboratively
Location & Work Environment

This is a full-time, primarily remote position, with on-site client support in the Mobile, AL metro area. Occasional travel outside the region may be required for client visits or team gatherings. Must be able to lift and carry up to 40 lbs.

What We Offer
  • Competitive pay commensurate with experience
  • Hybrid remote work environment with flexibility
  • Robust benefits package including health, dental, and vision insurance
  • 401(k) retirement plan with company match
  • Flexible time off policy
  • Professional growth opportunities, including training and development
  • Bonuses for successful employee referrals and earning select Microsoft Solutions certifications
  • A supportive, inclusive, and fun work culture that encourages collaboration and innovation
How to Apply

If you are a motivated and detail-oriented data professional passionate about healthcare technology, we'd love to hear from you! To apply for the End User Computing (EUC) Technician position at Focus, please complete an applicant, and include your resume and cover letter outlining your qualifications and relevant experience. We look forward to your application!


Focus is an equal opportunity employer and will consider all applicants without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws.