ZipRecruiter

Log In

2

Remote Voip Technical Support Jobs in Alabama (NOW HIRING)

Harris

$70K - $80K/yr

Support and troubleshoot Remote Desktop Services environments, including RD Gateway, RD Web Access ... Identify when software or technical issues should be escalated to development and provide clear ...

Cayenta

(Remote) Support Analyst

Hueytown, AL · Remote

Experience working in a customer support or technical support environment. * Excellent ... Remote work and more! About Cayenta: Cayenta is a leading provider of enterprise resource ...

Cayenta

(Remote) Support Analyst

Mobile, AL · Remote

Experience working in a customer support or technical support environment. * Excellent ... Remote work and more! About Cayenta: Cayenta is a leading provider of enterprise resource ...

Quanta Services

IT Support Analyst III

Birmingham, AL · Remote

... office and remote environments, including operational technology (OT) systems critical to energy infrastructure. The IT Support Analyst III serves as a technical escalation resource, leads ...

3-GIS

Support Specialist II

Huntsville, AL · On-site +1

The Support Specialist II serves as a technical expert and customer advocate for the 3-GIS product ... Self-directed and effective in a remote or hybrid work environment. * Strong critical thinking and ...

TEKsystems

ISP Technician

Huntsville, AL · Remote

$15.50/hr

Answer technical support calls, chats and emails in a professional manner that adheres to company ... Your remote, work-from-home address must remain within 90 miles of a corporate office. * It is ...

Nttlimited

$23/hr

Your day at NTT DATA The Data Centre Remote Field Service Engineer (L1) is an entry level engineering role, operating in region and responsible for providing a professional remote technical support ...

VocoVision

Virtual School Based SLP Job

Birmingham, AL · Remote

$45 - $55/hr

Flexible remote work options. * Opportunity to work with a diverse student population. * Ongoing clinical and technical support. How to Apply: To apply, please reach out to Chase Moorehead via call ...

next page

Showing results 1-20

All JobsVoip Technical Support JobsRemote Voip Technical Support JobsRemote Voip Technical Support Jobs in Alabama

Remote Voip Technical Support information

What is a Remote VoIP Technical Support specialist?

A Remote VoIP Technical Support specialist is a professional who provides technical assistance and troubleshooting for Voice over Internet Protocol (VoIP) services and systems. They work remotely to help customers or clients resolve issues related to internet-based phone services, such as call quality problems, connectivity issues, or configuration errors. These specialists typically use chat, email, or phone to diagnose and solve issues, guide users through setups, and ensure the smooth operation of VoIP systems.

What are the key skills and qualifications needed to thrive as a Remote VoIP Technical Support specialist?

To thrive as a Remote VoIP Technical Support specialist, you need a solid understanding of networking fundamentals, VoIP protocols, and troubleshooting, often supported by relevant IT certifications like CompTIA Network+ or Cisco CCNA. Familiarity with ticketing systems, remote desktop tools, and VoIP platforms such as Asterisk or Cisco Unified Communications is typically required. Exceptional problem-solving skills, patience, and strong communication abilities set top performers apart in this role. These competencies ensure efficient issue resolution, high customer satisfaction, and reliable voice communication services.

What are some common challenges faced by Remote VoIP Technical Support specialists, and how can they be managed effectively?

Remote VoIP Technical Support professionals often encounter challenges such as troubleshooting connectivity issues, managing customer expectations, and supporting a wide variety of hardware and software configurations. Effective management involves strong communication skills, a systematic approach to problem-solving, and staying updated with the latest VoIP technologies and security practices. Collaborating closely with network engineers, customer service representatives, and end-users is essential to quickly resolve issues and provide a seamless support experience.

What is the difference between Remote Voip Technical Support vs Remote Network Support?

AspectRemote Voip Technical SupportRemote Network Support
CertificationsCCNA, CCNP, VoIP-specific certificationsCCNA, CompTIA Network+, Cisco certifications
Work EnvironmentCustomer support, troubleshooting VoIP systems remotelyNetwork infrastructure, troubleshooting connectivity issues remotely
Industry UsageTelecommunications, VoIP service providersIT, enterprise networks, data centers

Remote Voip Technical Support focuses on troubleshooting and maintaining VoIP systems, while Remote Network Support handles broader network infrastructure issues. Both roles require networking certifications and often work remotely for similar industries, but their technical focus differs.

What are the most commonly searched types of Voip Technical Support jobs in Alabama?

The most popular types of Voip Technical Support jobs in Alabama are:

What are popular job titles related to Remote Voip Technical Support jobs in Alabama?

For Remote Voip Technical Support jobs in Alabama, the most frequently searched job titles are:

What job categories do people searching Remote Voip Technical Support jobs in Alabama look for?

The top searched job categories for Remote Voip Technical Support jobs in Alabama are:

What cities in Alabama are hiring for Remote Voip Technical Support jobs?

Cities in Alabama with the most Remote Voip Technical Support job openings:

Remote Voip Technical Support jobs near you

Technical Support Operator - Remote

KnownHost LLC

Birmingham, AL • Remote

$30K - $40K/yr

Full-time

Medical, Dental, Vision, PTO

Posted 3 days ago

New

Job description

THIS IS WHO YOU ARE...
You are our front line in the battle for exceptional customer experience at the 24/7/365 help desk.
Ideally, you have experienced terrible web hosting customer service and have vowed that will never happen on your watch!
You are responsible for seeing that our customers have excellent customer service by doing what you do every day -> exceeding customer expectations.
WHAT DO WE NEED FROM YOU? Well, you should be customer focused, great under pressure, and ready to engage a problem with your superior analytic skills. Can you do several things at a time with amazing efficiency? Good! If you are a super ninja with web hosting applications and platforms -> we need to talk.
MORE ABOUT THE POSITION. These will be your primary responsibilities in your daily goal to fight bad web hosting:
Hiring for day shift employees CST.
Provide customers support via our 24/7 helpdesk.
Troubleshooting email delivery issues
Troubleshooting cPanel, Plesk, and DirectAdmin related issues
Troubleshooting DNS, FTP, SSL, Apache, and other service-related issues.
Ensuring customer satisfaction
You must know Linux like your favorite cheeseburger and fries' combo! Here are your other amazing attributes:
Must be customer-focused, and willing to do whatever it takes to resolve customer issues. Going above and beyond is the standard at KnownHost. Our customer reviews reflect this.
Excellent written English. Technical Support Operators currently primarily provide support over email, but may occasionally be asked to pitch in with live chat and phone support.
Must be familiar with Linux shell (bash), Apache, PHP, MySQL, email (POP3/IMAP/SMTP), FTP, DNS, and other standard web hosting applications and protocols.
Must be able to work under pressure when bad stuff happens and get the job done.
Multi-tasking is a must. KnownHost has a lot going on, and multiple brands.
Must be able to ask customers for complete error message or derive the context of their problem if they provide insufficient information.
Must have working knowledge of one of the following control panels, cPanel/WHM, Plesk, and DirectAdmin is required.
Knowledge of PHP, Python, Perl, and Ruby on Rail a bonus.
Working Knowledge of Iptables firewalls (CSF, APF, etc.)
Common customer website apps, like Drupal, WordPress, MediaWiki, Magento, ZenCart, etc
MySQL commands for support or troubleshooting, like importing/dumping a database, simple SELECT statements or "SHOW PROCESSLIST"
WHY IS KNOWNHOST THE RIGHT FIT FOR YOU? We are seeking extraordinary people in a world of mediocrity. You must live and breathe web hosting. To attract and retain top-level talent, we are prepared to treat you like a VIP.
With plush benefits, paid vacation time, and competitive pay, we believe that KnownHost can be your next home away from home. Here is how we let you know that you are valued on our red carpet:
  • Competitive pay between $14 to $20 per hour (depending on experience)
  • Comprehensive health, dental, and vision insurance plans (US only)
  • Flexible scheduling, & paid vacation benefits.
  • A variety of other perks and benefits

All our positions are full-time employment, so we expect KnownHost to be your only hosting related job.
All you should do is know your field from every position, pass the background/ drug test, and let us do the rest!
Apply today and let us get to know you!

Apply