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Spectrum Enterprise Technical Support Jobs in Alabama

TEEMA

Technical Support

Mobile, AL · On-site

$25 - $28/hr

This is an excellent opportunity for an IT support professional who enjoys hands-on technical work ... enterprise experience while contributing to a high-visibility technology rollout project.

Harris

$70K - $80K/yr

... core enterprise services. * Support and troubleshoot Remote Desktop Services environments ... Identify when software or technical issues should be escalated to development and provide clear ...

Sigmatech, Inc.

Spectrum Manager

Huntsville, AL

We are currently seeking a Spectrum Manager to support to the RF Spectrum Management Office of the ... Work at the highest technical level of all phases of applications, systems engineering and analysis.

Sigmatech, Inc.

Spectrum Manager

Huntsville, AL

We are currently seeking a Spectrum Manager to support to the RF Spectrum Management Office of the ... Work at the highest technical level of all phases of applications, systems engineering and analysis.

Peraton

Customer Technical Specialist

Birmingham, AL · On-site

Responsibilities Peraton is hiring Customer Technical Specialists to support the Department of ... As the world's leading mission capability integrator and transformative enterprise IT provider, we ...

PowerGrid Services, LLC

ERP Engineer

Hartselle, AL · On-site

Minimum of 5 years of progressive experience in ERP application administration, configuration, implementation, technical support, or related enterprise systems work, including significant hands-on ...

Sigmatech Inc

Spectrum Manager

Huntsville, AL · On-site

$100 - $125/hr

... Manager to support to the RF Spectrum Management Office of the Redstone Test Center (RTC ... Work at the highest technical level of all phases of applications, systems engineering and analysis.

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Spectrum Enterprise Technical Support information

What is Spectrum Enterprise Technical Support?

Spectrum Enterprise Technical Support is a specialized service provided by Spectrum Enterprise to assist business customers with their internet, voice, network, and other managed service needs. The technical support team helps troubleshoot issues, resolve connectivity problems, and answer questions about Spectrum's enterprise-grade products. They are trained to handle complex technical problems and can provide support remotely or coordinate onsite assistance when necessary. This support ensures that business operations continue smoothly and efficiently.

How does the Spectrum Enterprise Technical Support team typically collaborate with other departments to resolve client issues?

Spectrum Enterprise Technical Support professionals frequently work cross-functionally, collaborating with network engineers, account managers, and field technicians to address complex client issues. When a technical problem requires escalation, support team members coordinate with internal engineering teams to troubleshoot and implement solutions efficiently. Regular communication and documentation are key, ensuring that everyone involved has up-to-date information. This collaborative environment helps resolve issues quickly and provides valuable learning opportunities for team members.

What are the key skills and qualifications needed to thrive as a Spectrum Enterprise Technical Support specialist, and why are they important?

To excel as a Spectrum Enterprise Technical Support specialist, you need strong troubleshooting skills, knowledge of networking fundamentals, and typically an associate degree or relevant technical certifications. Familiarity with ticketing systems, network monitoring tools, and platforms like Cisco or Juniper is often required. Excellent communication, patience, and problem-solving abilities help you effectively assist clients and manage complex technical issues. These competencies ensure efficient resolution of technical problems, high customer satisfaction, and smooth enterprise network operations.

What is the difference between Spectrum Enterprise Technical Support vs Spectrum Network Technician?

AspectSpectrum Enterprise Technical SupportSpectrum Network Technician
CredentialsTypically requires technical certifications like CompTIA A+ or Network+Often requires Cisco, CompTIA, or vendor-specific certifications
Work EnvironmentCustomer service-focused, office or remote supportFieldwork, on-site network installation and maintenance
Employer & Industry UsageTelecommunications providers, customer support centersNetwork infrastructure providers, telecom companies
Search & Comparison IntentUnderstanding support roles, troubleshooting, customer serviceNetwork setup, hardware installation, technical maintenance

While both roles involve technical skills related to networking, Spectrum Enterprise Technical Support primarily focuses on assisting customers remotely with troubleshooting and support. In contrast, Spectrum Network Technicians are more involved in on-site network installation and maintenance. Both roles require relevant certifications and industry experience, but their work environments and daily tasks differ significantly.

What are popular job titles related to Spectrum Enterprise Technical Support jobs in Alabama?

For Spectrum Enterprise Technical Support jobs in Alabama, the most frequently searched job titles are:

What job categories do people searching Spectrum Enterprise Technical Support jobs in Alabama look for?

The top searched job categories for Spectrum Enterprise Technical Support jobs in Alabama are:

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Cities in Alabama with the most Spectrum Enterprise Technical Support job openings:

Spectrum Enterprise Technical Support jobs near you

Spectrum Resorts Senior IT Systems Administrator

Spectrum Resorts

Gulf Shores, AL • On-site

$65K - $70K/yr

Full-time

Dental, Vision, Retirement, PTO

Re-posted 25 days ago

Job description

Benefits:
  • Training & development
  • Vision insurance
  • 401(k)
  • 401(k) matching
  • Dental insurance
  • Employee discounts
  • Tuition assistance
  • Paid time off

SENIOR INFORMATION TECHNOLOGY SYSTEMS ADMINISTRATOR
Summary:The Senior IT Systems Administrator is responsible for the day-to-day administration, maintenance, security, and continuous improvement of technology systems supporting Spectrum Resorts' operations across multiple properties. This role serves as the primary technical lead, ensuring the reliability, availability, and security of resort technology while leading infrastructure projects, supporting business-critical systems, supervising technical staff, and coordinating vendor relationships. The position also serves as the primary escalation point for operational technology incidents.
Essential Job Functions:
  • Lead daily IT operations across multiple resort properties.
  • Administer and maintain Microsoft 365, Entra ID, networking, cloud services, servers, and endpoint management platforms.
  • Monitor, troubleshoot, and resolve complex hardware, software, network, and infrastructure issues.
  • Support resort technology platforms including PMS, POS, access control, surveillance, telecommunications, and audiovisual systems.
  • Maintain system security, backups, disaster recovery procedures, and operational documentation.
  • Lead technology projects from planning through implementation.
  • Coordinate with vendors, contractors, and third-party technology providers.
  • Supervise, mentor, and provide direction to technical support staff.
  • Respond to critical technology incidents and coordinate recovery efforts.
  • Participate in after-hours support for critical business systems.
  • Identify opportunities to improve technology performance and efficiency.
  • Ensure compliance with company technology standards and policies.

Required Skills:
  • Microsoft 365 Administration
  • Microsoft Entra ID / Identity Management
  • Network Administration (switches, wireless, firewalls)
  • Endpoint Management
  • Windows Server Administration
  • Backup and Disaster Recovery
  • Cybersecurity Best Practices
  • Vendor Management
  • Infrastructure Troubleshooting
  • Technical Documentation and Process Development
  • Project Planning and Coordination
  • Strong communication, leadership, and problem-solving skills

Job Requirements:
  • Minimum 5 years of progressive IT systems administration, infrastructure, or enterprise technical support experience.
  • Experience supporting multi-site environments preferred.
  • Hospitality, resort, or property management technology experience preferred.
  • Experience leading technology projects.
  • Previous supervisory or technical team leadership experience preferred.
  • Ability to independently prioritize work and manage multiple priorities.
  • Availability to respond to critical technology outages outside normal business hours.
  • Valid driver's license and reliable transportation.

Physical Requirements:
  • Must be able to stand/walk for entire shift
  • Must be able to bend, kneel, and stoop
  • Must be able to move/lift up to 50 lbs.
  • Must be able to work in extreme weather conditions including inclement weather and high humidity

Compensation: $65,000.00 - $70,000.00 per year
At Spectrum Resorts, we believe in teamwork, family, and supporting each other. It's just who we are
Is this who YOU are? If so, we may have a place for you at our family of resorts, in Gulf Shores and in Orange Beach.
Spectrum Resorts is home to team members who want to make a difference in the lives of their work family and the families we host each year. Together, we're redefining the beach vacation into a time when families can truly rest, relax, and reconnect with their loved ones. We're doing all this while innovating in the industry, nurturing career goals, and celebrating each other's successes.
Curious about what it's like to be a world-class team member at Spectrum Resorts? Listen to what the team has to say

Apply