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Spectrum Enterprise Technical Support information

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$14

$26

$44

How much do spectrum enterprise technical support jobs pay per hour?

As of Jul 27, 2026, the average hourly pay for spectrum enterprise technical support in the United States is $26.05, according to ZipRecruiter salary data. Most workers in this role earn between $19.23 and $28.37 per hour, depending on experience, location, and employer.

What is the difference between Spectrum Enterprise Technical Support vs Spectrum Network Technician?

AspectSpectrum Enterprise Technical SupportSpectrum Network Technician
CredentialsTypically requires technical certifications like CompTIA A+ or Network+Often requires Cisco, CompTIA, or vendor-specific certifications
Work EnvironmentCustomer service-focused, office or remote supportFieldwork, on-site network installation and maintenance
Employer & Industry UsageTelecommunications providers, customer support centersNetwork infrastructure providers, telecom companies
Search & Comparison IntentUnderstanding support roles, troubleshooting, customer serviceNetwork setup, hardware installation, technical maintenance

While both roles involve technical skills related to networking, Spectrum Enterprise Technical Support primarily focuses on assisting customers remotely with troubleshooting and support. In contrast, Spectrum Network Technicians are more involved in on-site network installation and maintenance. Both roles require relevant certifications and industry experience, but their work environments and daily tasks differ significantly.

What is Spectrum Enterprise Technical Support?

Spectrum Enterprise Technical Support is a specialized service provided by Spectrum Enterprise to assist business customers with their internet, voice, network, and other managed service needs. The technical support team helps troubleshoot issues, resolve connectivity problems, and answer questions about Spectrum's enterprise-grade products. They are trained to handle complex technical problems and can provide support remotely or coordinate onsite assistance when necessary. This support ensures that business operations continue smoothly and efficiently.

How does the Spectrum Enterprise Technical Support team typically collaborate with other departments to resolve client issues?

Spectrum Enterprise Technical Support professionals frequently work cross-functionally, collaborating with network engineers, account managers, and field technicians to address complex client issues. When a technical problem requires escalation, support team members coordinate with internal engineering teams to troubleshoot and implement solutions efficiently. Regular communication and documentation are key, ensuring that everyone involved has up-to-date information. This collaborative environment helps resolve issues quickly and provides valuable learning opportunities for team members.

What are the key skills and qualifications needed to thrive as a Spectrum Enterprise Technical Support specialist, and why are they important?

To excel as a Spectrum Enterprise Technical Support specialist, you need strong troubleshooting skills, knowledge of networking fundamentals, and typically an associate degree or relevant technical certifications. Familiarity with ticketing systems, network monitoring tools, and platforms like Cisco or Juniper is often required. Excellent communication, patience, and problem-solving abilities help you effectively assist clients and manage complex technical issues. These competencies ensure efficient resolution of technical problems, high customer satisfaction, and smooth enterprise network operations.
More about Spectrum Enterprise Technical Support jobs
What cities are hiring for Spectrum Enterprise Technical Support jobs? Cities with the most Spectrum Enterprise Technical Support job openings:
What states have the most Spectrum Enterprise Technical Support jobs? States with the most job openings for Spectrum Enterprise Technical Support jobs include:
What job categories do people searching Spectrum Enterprise Technical Support jobs look for? The top searched job categories for Spectrum Enterprise Technical Support jobs are:
Spectrum Enterprise Technical Support jobs near you
Infographic showing various Spectrum Enterprise Technical Support job openings in the United States as of July 2026, with employment types broken down into 90% Full Time, 5% Contract, and 5% Nights. Highlights an 75% In-person, 5% Hybrid, and 20% Remote job distribution, with an average salary of $54,179 per year, or $26 per hour.
Enterprise Technical Support Analyst

Enterprise Technical Support Analyst

Patientco

Louisville, KY

Full-time

Medical, Retirement, PTO

Posted 17 days ago

Job description

ABOUT THIS POSITION

We are looking for a Enterprise Technical Support Analyst who is passionate, curious, and joyfully optimistic. The Enterprise Technical Support Analyst serves as a front-line support contact for Waystar's most strategic clients. The Enterprise Technical Support Analyst provides support to our clients for simple, urgent, and/or complex issues. This is accomplished by handling support inquiries either by phone or by our web portal. The ideal candidate understands the importance of professionalism when working with high profile clients and can prioritize tasks with the needed sense of urgency.

WHAT YOU'LL DO

  • Answer incoming calls and/or web cases from our most strategic clients.
  • Make outbound calls as needed to clients to resolve support cases.
  • Respond to case comments from our web portal to support our clients.
  • Documents support cases thoroughly, showing research steps and resolution.
  • Identify client concerns and engage appropriate internal resources to ensure timely resolution.
  • Use resources to resolve issues in a timely and self-sufficient manner.
  • Communicates well within department and with other departments.
  • Strives to meet and exceed individual, and team, goals and metrics.
  • Abides by phone schedule to ensure enough coverage for our clients.
  • Ability to demonstrate professionalism in communicating with clients both written and verbally.
  • Performs other duties and/or projects as assigned by management within the area of responsibility and control

WHAT YOU'LL NEED

  • 4-year bachelor's degree preferred
  • Experience working in healthcare, whether it be medical billing, coding, administration, etc. or experience in revenue cycle management or technology support company is preferred. Exceptional client service skill
  • Technically savvy with excellent troubleshooting and analytical skills
  • Working knowledge of EDI files is a bonus.
  • Demonstrated knowledge of Microsoft applications (Outlook, Work, Excel)
  • Acts as a self-starter and uses critical thinking skills regularly. Professional, effective, and clear communication skills
  • Comfortable with de-escalating client issues and temperament
  • Team Player - You need to be able to work with others towards a common purpose/goal to create strong alliances with clients, partners, and fellow employees.

ABOUT WAYSTAR

Through a smart platform and better experience, Waystar helps providers simplify healthcare payments and yield powerful results throughout the complete revenue cycle.

Waystar's healthcare payments platform combines innovative, cloud-based technology, robust data, and unparalleled client support to streamline workflows and improve financials so providers can focus on what matters most: their patients and communities. Waystar is trusted by 1M+ providers, 1K+ hospitals and health systems, and is connected to over 5K commercial and Medicaid/Medicare payers. We are deeply committed to living out our organizational values: honesty; kindness; passion; curiosity; fanatical focus; best work, always; making it happen; and joyful,optimistic & fun.

Waystar products have won multiple Best in KLAS or Category Leader awards since 2010 and earned multiple #1 rankings from Black Book surveys since 2012. The Waystar platform supports more than 500,000 providers, 1,000 health systems and hospitals, and 5,000 payers and health plans. For more information, visit waystar.comor follow @Waystaron Twitter.

WAYSTAR PERKS

  • Competitive total rewards (base salary + bonus, if applicable)
  • Customizable benefits package (3 medical plans with Health Saving Account company match)
  • We offer generous paid time off for our non-exempt team members, starting with 3 weeks +13 paid holidays, including 2 personal floating holidays. We also offer flexible time off for our exempt team members + 13 paid holidays
  • Paid parental leave (including maternity + paternity leave)
  • Education assistance opportunities and free LinkedIn Learning access
  • Free mental health and family planning programs, including adoption assistance and fertility support
  • 401(K) program with company match
  • Pet insurance
  • Employee resource groups

Waystar is proud to be an equal opportunity workplace. We celebrate, value, and support diversity and inclusion. Qualified applicants will receive consideration for employment without regard to race, color, religion, age, sex, national origin, disability status, genetics, marital status, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws.

This applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training.

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