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Spectrum Enterprise Technical Support Jobs in Wisconsin

SPECTRUM

Enterprise Account Executive

Milwaukee, WI · On-site

$52K/yr

As a Mid Market Account Executive at Spectrum, you will engage business clients to deliver tailored ... our success, supporting all aspects of their well-being at every stage of life. A qualified ...

US Bank

Technical Product Manager

Brookfield, WI · On-site

$158K - $182K/yr

Bank oversee the strategic product management for an assigned technical product line(s) in support of the Enterprise organization's goals and market needs. Engages with key stakeholders to define ...

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Spectrum Enterprise Technical Support information

See Wisconsin salary details

$14

$26

$45

How much do spectrum enterprise technical support jobs pay per hour?

As of Sep 5, 2026, the average hourly pay for spectrum enterprise technical support in Wisconsin is $26.29, according to ZipRecruiter salary data. Most workers in this role earn between $19.42 and $28.65 per hour, depending on experience, location, and employer.

What is Spectrum Enterprise Technical Support?

Spectrum Enterprise Technical Support is a specialized service provided by Spectrum Enterprise to assist business customers with their internet, voice, network, and other managed service needs. The technical support team helps troubleshoot issues, resolve connectivity problems, and answer questions about Spectrum's enterprise-grade products. They are trained to handle complex technical problems and can provide support remotely or coordinate onsite assistance when necessary. This support ensures that business operations continue smoothly and efficiently.

How does the Spectrum Enterprise Technical Support team typically collaborate with other departments to resolve client issues?

Spectrum Enterprise Technical Support professionals frequently work cross-functionally, collaborating with network engineers, account managers, and field technicians to address complex client issues. When a technical problem requires escalation, support team members coordinate with internal engineering teams to troubleshoot and implement solutions efficiently. Regular communication and documentation are key, ensuring that everyone involved has up-to-date information. This collaborative environment helps resolve issues quickly and provides valuable learning opportunities for team members.

What are the key skills and qualifications needed to thrive as a Spectrum Enterprise Technical Support specialist, and why are they important?

To excel as a Spectrum Enterprise Technical Support specialist, you need strong troubleshooting skills, knowledge of networking fundamentals, and typically an associate degree or relevant technical certifications. Familiarity with ticketing systems, network monitoring tools, and platforms like Cisco or Juniper is often required. Excellent communication, patience, and problem-solving abilities help you effectively assist clients and manage complex technical issues. These competencies ensure efficient resolution of technical problems, high customer satisfaction, and smooth enterprise network operations.

What is the difference between Spectrum Enterprise Technical Support vs Spectrum Network Technician?

AspectSpectrum Enterprise Technical SupportSpectrum Network Technician
CredentialsTypically requires technical certifications like CompTIA A+ or Network+Often requires Cisco, CompTIA, or vendor-specific certifications
Work EnvironmentCustomer service-focused, office or remote supportFieldwork, on-site network installation and maintenance
Employer & Industry UsageTelecommunications providers, customer support centersNetwork infrastructure providers, telecom companies
Search & Comparison IntentUnderstanding support roles, troubleshooting, customer serviceNetwork setup, hardware installation, technical maintenance

While both roles involve technical skills related to networking, Spectrum Enterprise Technical Support primarily focuses on assisting customers remotely with troubleshooting and support. In contrast, Spectrum Network Technicians are more involved in on-site network installation and maintenance. Both roles require relevant certifications and industry experience, but their work environments and daily tasks differ significantly.

What are popular job titles related to Spectrum Enterprise Technical Support jobs in Wisconsin?

For Spectrum Enterprise Technical Support jobs in Wisconsin, the most frequently searched job titles are:

What job categories do people searching Spectrum Enterprise Technical Support jobs in Wisconsin look for?

The top searched job categories for Spectrum Enterprise Technical Support jobs in Wisconsin are:

What cities in Wisconsin are hiring for Spectrum Enterprise Technical Support jobs?

Cities in Wisconsin with the most Spectrum Enterprise Technical Support job openings:

Spectrum Enterprise Technical Support jobs near you
Infographic showing various Spectrum Enterprise Technical Support job openings in Wisconsin as of August 2026, with employment types broken down into 1% As Needed, 74% Full Time, 21% Part Time, and 4% Contract. Highlights an 87% Physical, 2% Hybrid, and 11% Remote job distribution, with an average salary of $54,686 per year, or $26.3 per hour.

Technical Support Specialist

AdientOne Consulting

Oshkosh, WI • On-site

$25 - $26/hr

Contractor

Re-posted 23 days ago

Job description

Job Title: Technical Support Specialist

Location: Oshkosh WI

Duration: 9 Months

Pay Rate: $26 hourly On W2

Summary

Responsible for supporting enterprise organization information technology requests, incident management, and outages. Appropriately route problems to the correct point of contact for immediate resolution or further escalation. Ensure customer satisfaction and operational excellence across enterprise end users.

Your Impact

  • Providing day-to-day operational support and troubleshooting for the end user support ecosystem using appropriate standards for installation, configuration, response time, and ensure customer support excellence.
  • Working on small projects and operational tasks.
  • Intimate knowledge of the ITIL process, ticket resolution, and stakeholder response.
  • Enhance technical knowledge and capabilities through training, understanding technical/organizational direction, and cross-training.
  • Support and troubleshoot software applications on desktop and laptop computers, including basic to advanced operations and general computer use.
  • Foundational troubleshooting network and connection issues for AV equipment, OT gear, and telephony (Cisco/Avaya).
  • Document user requests and actions in ServiceNow ticketing system.
  • Foundational troubleshooting client device break-fix, IMAC, imaging, and incident response support (PC, laptop, iPad, USB encryption, etc.).
  • Directly engage stakeholders on incident response and event management escalations through timely response and excellent customer support.
  • Contribute to helpdesk SOPs and training manuals for level I and II support.
  • Utilize office product suites, including M365 cloud applications (Word, Excel, PowerPoint, Outlook, OneDrive, Teams, etc.).
  • Other duties as assigned.
  • Regular attendance is required.

Minimum Qualifications

  • Two (2) or more years of experience in the field or in a related area.
  • Hardware, operating systems, ITSM, ITIL.
  • Written and verbal communication skills, customer service, issue resolution, and problem solving.
  • HS Diploma in combination with relevant certifications, or associate's degree in information technology or related Field.

Standout Qualifications

  • Bachelor's degree in information technology or related field.