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Senior Technical Support Jobs in Wisconsin (NOW HIRING)

ABB

Technical Support Expert - Micro Drives

New Berlin, WI · On-site

$36K - $46K/yr

Senior Technical Support Manager __ ABB in New Berlin, WI, is hiring a Technical Support Expert for Micro Drives, for the Motion Drive Products Division. The Technical Support Expert - Micro Drives ...

Generac

Manager, Technical Support

Waukesha, WI · On-site

This position isresponsibleoverseeing dailyoperations of technical supportteams, andworking with senior leadership to execute the overall vision ofHometechnical support. MINIMUM QUALIFICATIONS:

Bakertilly

Technical Support Sr Manager

Madison, WI

$114K - $157K/yr

You have a technical background and genuine interest in computer science and software development.Maybe yougotaBachelor's in Computer Science, or aMaster's in Data Scienceand Analytics, or you have a ...

JLL

Sr. Technical Recruiter

Milwaukee, WI · On-site

As a Senior Recruiter at JLL Technologies, you will play a crucial role in our mission to increase ... You'll have the autonomy to own the entire recruiting process, supporting hiring managers and ...

The Home Depot

Sr. Technical Lead - SAP

Milwaukee, WI · On-site

Provide guidance to SAP BASIS administrators and support analysts. Administer the configuration of ... Sr. Technical Lead - SAP Basis . Reference Job Code: #STL-POC . *This position is eligible for ...

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Senior Technical Support information

See Wisconsin salary details

$33.8K

$111.7K

$230.6K

How much do senior technical support jobs pay per year?

As of Aug 9, 2026, the average yearly pay for senior technical support in Wisconsin is $111,689.00, according to ZipRecruiter salary data. Most workers in this role earn between $88,800.00 and $122,600.00 per year, depending on experience, location, and employer.

What are the key skills and qualifications needed to thrive as a senior technical support specialist, and why are they important?

To excel as a Senior Technical Support specialist, you need advanced troubleshooting skills, in-depth knowledge of operating systems and networks, and typically several years of experience in IT support roles. Familiarity with ticketing systems like Zendesk or ServiceNow, remote diagnostic tools, and relevant certifications such as CompTIA A+ or Microsoft Certified Solutions Expert (MCSE) are highly valuable. Strong communication, patience, and problem-solving abilities enable you to resolve complex issues and guide both users and junior staff. These skills are crucial for minimizing downtime, ensuring customer satisfaction, and maintaining efficient IT operations.

What is a senior technical support?

Senior Technical Support specialists are experienced professionals who provide advanced assistance and troubleshooting for technical issues related to products, services, or systems. They handle complex problems that frontline support staff cannot resolve and often serve as a bridge between customers and engineering teams. Their responsibilities may include mentoring junior staff, creating documentation, and ensuring customer satisfaction through effective problem resolution.

What is the difference between Senior Technical Support vs Technical Support?

AspectSenior Technical SupportTechnical Support
Required CredentialsTypically requires 3+ years experience, certifications like CompTIA A+ or Network+, and advanced troubleshooting skillsEntry to mid-level certifications, such as CompTIA A+; less experience needed
Work EnvironmentSupports complex technical issues, often in enterprise or corporate settingsHandles basic to moderate customer issues, often in call centers or help desks
Employer & Industry UsageUsed across IT, telecommunications, and technology companies for experienced support rolesCommon in retail, small business, and entry-level IT support roles

Senior Technical Support professionals handle more complex issues, require more experience and certifications, and often work in larger organizations. Technical Support roles are more entry-level, focusing on basic troubleshooting and customer assistance. The main difference lies in experience, complexity of issues handled, and scope of responsibilities.

How does a senior technical support professional typically interact with other departments to resolve complex customer issues?

Senior Technical Support professionals often collaborate closely with engineering, product management, and quality assurance teams to address complex technical challenges. When an issue exceeds frontline troubleshooting, they escalate cases, provide detailed diagnostics, and may participate in cross-functional meetings to ensure timely resolution. This collaboration not only facilitates faster solutions for customers but also helps identify recurring problems and drive product improvements. Effective communication and teamwork are essential skills in this role, as it often acts as a bridge between the customer and internal technical teams.
What are the most commonly searched types of Technical Support jobs in Wisconsin? The most popular types of Technical Support jobs in Wisconsin are:
What are popular job titles related to Senior Technical Support jobs in Wisconsin? For Senior Technical Support jobs in Wisconsin, the most frequently searched job titles are:
What job categories do people searching Senior Technical Support jobs in Wisconsin look for? The top searched job categories for Senior Technical Support jobs in Wisconsin are:
Senior Technical Support jobs near you
Infographic showing various Senior Technical Support job openings in Wisconsin as of July 2026, with employment types broken down into 94% Full Time, and 6% Nights. Highlights an 77% In-person, and 23% Remote job distribution, with an average salary of $111,689 per year, or $53.7 per hour.

Senior Technical Analyst

J.F. Brennan Company, Inc.

La Crosse, WI • On-site

Full-time

Medical, Dental, Vision, Retirement

Posted 11 days ago

J.F. Brennan rating

9.0

Company rating: 9.0 out of 10

Based on 5 frontline employees who took The Breakroom Quiz

Job description

At Brennan, our technology supports complex projects and teams working across the country. We are looking for a Senior Technical Analyst who can take a practical, forward-looking approach to strengthening the systems and infrastructure behind that work. This role will help shape Brennan's technology strategy by leading systems architecture and infrastructure initiatives, improving reliability and performance, and developing secure, scalable solutions that can grow with the business. The Senior Technical Analyst will work closely with leaders and internal teams to understand operational needs, solve complex technical challenges, and turn those needs into sustainable solutions. The right person will be comfortable setting technical direction, establishing standards and governance, mentoring others, and moving initiatives from concept through implementation. This is a strong opportunity for someone who enjoys solving meaningful problems, influencing long-term decisions, and seeing the direct impact of their work across the organization.
Responsibilities:
  • Lead cross-functional infrastructure architecture, design, and planning initiatives for enterprise-wide systems.
  • Act as subject matter expert on infrastructure delivery, governance, and enterprise performance optimization.
  • Advise senior leadership on emerging technologies and develop strategic infrastructure roadmaps.
  • Architect secure, scalable, and resilient hybrid infrastructure solutions across cloud and on-premise systems.
  • Ensure system designs meet business requirements, security protocols, and regulatory standards such as NIST.
  • Oversee infrastructure performance across network, storage, compute, and endpoint layers.
  • Establish and maintain enterprise infrastructure governance frameworks.
  • Direct troubleshooting and resolution of high-impact technical issues.
  • Lead internal documentation efforts, technical knowledge-sharing, and cross-training programs.
  • Serve as a senior liaison between IT leadership, technical teams, and business stakeholders.
  • Manage vendor and consultant technical relationships and delivery coordination.
  • Oversee lifecycle planning including upgrades, migrations, and decommissioning.
  • Evaluate, select, and pilot new infrastructure technologies, tools, and platforms for automation and monitoring.
  • Drive the infrastructure component of large-scale organizational initiatives including office expansions, data center shifts, and cloud transitions.
  • Define and execute disaster recovery and business continuity strategies.
  • Guide infrastructure risk mitigation and system hardening initiatives.
  • Provide advanced technical support and resolution of infrastructure incidents.
  • Mentor and coach technical staff across all levels to meet service delivery commitments, build capability and innovation

Knowledge/Skills/Abilities:
  • Expert knowledge of infrastructure; networking, hosting, ITSM, and client management technologies.
  • Deep experience designing and managing cloud and hybrid data solutions
  • Proven success leading complex infrastructure projects and cross-functional initiatives.
  • Strong executive communication skills and experience influencing senior stakeholders
  • Consistent, proactive problem-solving and opportunity analysis
  • Proficiency in enterprise automation and scripting.
  • Experience of mentoring teams and fostering a culture of innovation and collaboration
  • Broad understanding of cybersecurity frameworks, data quality practices, and regulatory compliance.
  • Excellent problem-solving and analytical skills.
  • Strong business acumen and industry knowledge
  • Customer service mindset with the ability to develop and maintain highly effective relationships

Education/Qualifications:
  • Bachelor's degree in information systems, Computer Science, Data Science, or related field
  • 10+ years of work experience with business intelligence, data analytics, or data integration roles.

Who is Brennan?
Since 1919, J.F. Brennan Company (Brennan) has delivered specialized marine construction, environmental remediation, and waterfront infrastructure solutions across the United States. Headquartered in La Crosse, Wisconsin, with additional offices throughout the country, we support complex projects from coast to coast with a strong commitment to safety, quality, innovation, and teamwork.
As a family-owned company, we take pride in building a culture where people are supported, challenged, and empowered to grow. Our teams work on meaningful projects that improve waterways, strengthen infrastructure, and help protect the environment, all while collaborating with talented professionals who care deeply about the work and each other.
At Brennan, you'll find opportunities to make an impact, contribute new ideas, and build a rewarding career alongside people who are passionate about what they do.
Why choose us?
  • We are a company voted by our employees as a certified Great Place to Work®, and recognized by Fortune magazine as a Best Workplace in Construction.
  • Our culture sets us apart. We strive to make our company the best possible place to work. We work hard to continue to build a culture in which every individual is important and the key to our success.
  • Our focus on safety and quality is unmatched in the industry, and our ability to innovate has enabled us to succeed.
  • We are a family-focused company and are determined to provide a rewarding career that offers above-average compensation.
  • We offer an industry-leading benefits package. We are proud to offer our employees and their families group health, dental and vision insurance plans, 401(K) program with generous matching, annual bonus eligibility and profit-sharing program.

J.F. Brennan Company, Inc. is an equal opportunity employer, and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability status, protected veteran status or any other characteristic protected by law.
Notice to Staffing Agencies
J.F. Brennan Company Inc. ("Brennan") and its subsidiaries will not accept unsolicited resumes from any source other than directly from a candidate. Any unsolicited resumes sent to Brennan, including unsolicited resumes sent to a Brennan mailing address, fax machine or email address, directly to Brennan employees, or to Brennan's resume database will be considered Brennan property. Brennan will NOT pay a fee for any placement resulting from the receipt of an unsolicited resume. Brennan will consider any candidate for whom an Agency has submitted an unsolicited resume to have been referred by the Agency free of any charges or fees. Agencies must obtain advance written approval from Brennan's recruiting function to submit resumes, and then only in conjunction with a valid fully executed contract for service and in response to a specific job opening. Brennan will not pay a fee to any Agency that does not have such an agreement in place. Agency agreements will only be valid if in writing and signed by Brennan's Chief Human Resources Officer or his/her designee. No other Brennan employee is authorized to bind Brennan to any agreement regarding the placement of candidate by Agencies.
Accessibility: If you need an accommodation as part of the employment process please contact Human Capital at:
Phone: 608-784-7173
Email: jobs@jfbrennan.com
Equal Opportunity Employer, including disabled and veterans.
If you want to view the Know Your Rights: Workplace Discrimination is Illegal poster and/or view the Pay Transparency Policy State please click here.
For more information on federal labor laws please click here.

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