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Remote Technical Support Jobs in Wisconsin (NOW HIRING)

KEYENCE

Field Application Engineer '27

Wauwatosa, WI · On-site +1

$53K - $80K/yr

Provide on-call, on-site and remote technical support, training, and troubleshooting * Travel extensively (60-100%) across your assigned region-by car or plane-to deliver hands-on solutions * Conduct ...

Cayenta

Develop deep functional and technical knowledge of our ERP applications, with a focus on Human ... Understand support service agreements and appropriately scope requests outside of standard support

Cayenta

Develop deep functional and technical knowledge of our ERP applications, with a focus on Human ... Understand support service agreements and appropriately scope requests outside of standard support

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All JobsTechnical Support JobsRemote Technical Support JobsRemote Technical Support Jobs in Wisconsin

Remote Technical Support information

See Wisconsin salary details

$14

$26

$45

How much do remote technical support jobs pay per hour?

As of Jul 26, 2026, the average hourly pay for remote technical support in Wisconsin is $26.29, according to ZipRecruiter salary data. Most workers in this role earn between $19.42 and $28.65 per hour, depending on experience, location, and employer.

What is the difference between Remote Technical Support vs Remote Customer Service Representative?

AspectRemote Technical SupportRemote Customer Service Representative
Required SkillsTechnical knowledge, troubleshooting, hardware/software supportCommunication skills, problem-solving, product knowledge
CertificationsCompTIA A+, Network+, or similar technical certificationsCustomer service certifications or training often preferred
Work EnvironmentSupport tickets, remote diagnostics, technical issue resolutionHandling customer inquiries, order processing, general support
Industry UsageIT, tech companies, hardware/software providersRetail, telecom, service industries

Remote Technical Support and Remote Customer Service Representative roles both operate remotely but differ mainly in technical expertise and support focus. Technical Support requires specialized technical skills and certifications to troubleshoot hardware and software issues, while Customer Service focuses on communication and general support. Both roles are vital in customer-facing industries but serve different customer needs.

What is remote technical support?

Remote technical support refers to assistance provided by IT professionals or help desk staff to resolve technical issues without being physically present. Using tools like remote desktop software, chat, email, or phone, specialists can diagnose and fix problems related to software, hardware, or network connectivity. This service is commonly used to support employees, customers, or clients who work from home or at distant locations. Remote technical support improves efficiency, reduces downtime, and often provides faster solutions than in-person visits.

What are the key skills and qualifications needed to thrive as a Remote Technical Support specialist, and why are they important?

To thrive as a Remote Technical Support specialist, you need a solid understanding of troubleshooting hardware and software issues, strong customer service skills, and typically a background in IT or a related field. Familiarity with remote desktop tools, ticketing systems, and certifications like CompTIA A+ are commonly required. Excellent communication, patience, and problem-solving abilities help you effectively assist users and resolve technical problems remotely. These skills ensure efficient support delivery, high customer satisfaction, and smooth operation of IT systems for end users.

What are some common challenges faced by Remote Technical Support professionals, and how can they be managed effectively?

Remote Technical Support professionals often encounter challenges such as troubleshooting issues without physical access to devices, managing multiple support tickets simultaneously, and communicating complex solutions clearly to users with varying technical backgrounds. To manage these challenges effectively, it's important to leverage remote diagnostic tools, maintain strong organizational skills for ticket management, and develop clear, patient communication techniques. Regular training and collaboration with team members can also help in staying updated with new technologies and support practices.
What are the most commonly searched types of Technical Support jobs in Wisconsin? The most popular types of Technical Support jobs in Wisconsin are:
What are popular job titles related to Remote Technical Support jobs in Wisconsin? For Remote Technical Support jobs in Wisconsin, the most frequently searched job titles are:
What job categories do people searching Remote Technical Support jobs in Wisconsin look for? The top searched job categories for Remote Technical Support jobs in Wisconsin are:
What cities in Wisconsin are hiring for Remote Technical Support jobs? Cities in Wisconsin with the most Remote Technical Support job openings:
Remote Technical Support jobs near you
Infographic showing various Remote Technical Support job openings in Wisconsin as of July 2026, with employment types broken down into 86% Full Time, 11% Part Time, and 3% Contract. Highlights an 100% Remote job distribution, with an average salary of $54,686 per year, or $26.3 per hour.
Technical Training Specialist - Machinery

Technical Training Specialist - Machinery

1872 Consulting

Oostburg, WI • On-site, Remote

$65K - $85K/yr

Full-time

Medical, Dental, Vision, Retirement, PTO

This job post has expired today. Applications are no longer accepted.

Job description

Technical Training Specialist - Machinery Location: Sheboygan, WI Job Type: Full-time, On-site Industry: Machinery Manufacturing Salary: $65K-$85K Company Summary Our company is a leader in automated packaging solutions , providing state-of-the-art machinery for industries including food & beverage, pharmaceuticals, and contract packaging . We are a fast-growing, privately held organization with a collaborative culture, employee-driven innovation, and a strong focus on customer success . Position Summary We are looking for a Technical Training and Support Specialist to develop and deliver comprehensive training programs for customers on our automated packaging equipment . This role also provides remote technical support to assist customers in troubleshooting and optimizing machine performance. The ideal candidate is a strong communicator with technical expertise in industrial automation and a passion for delivering an outstanding customer experience . Key Responsibilities
  • Develop and deliver customer training programs on equipment setup, operation, and maintenance.
  • Create training materials (manuals, videos, and presentations) tailored to customer needs.
  • Conduct on-site and virtual training sessions .
  • Provide remote troubleshooting support via phone and video.
  • Diagnose and resolve technical issues related to automation and packaging machinery .
  • Document customer interactions in a CRM or support system.
  • Collaborate with engineering and sales teams to improve customer success.
  • Stay updated on industry trends and new technologies .
Qualifications
  • 3+ years in technical training, field service, or customer support for industrial equipment .
  • Experience delivering remote troubleshooting and training .
  • Knowledge of packaging automation, industrial machinery, and mechanical systems .
  • Strong problem-solving and customer service skills .
  • Proficiency with virtual meeting platforms (Zoom, Teams) and training software .
  • Familiarity with CRM or technical support ticketing systems .
  • Bachelor's degree in engineering, technical education, or related field preferred.
Benefits
  • Competitive compensation + bonus and 401k with employer match .
  • Comprehensive health, dental, vision, and disability insurance .
  • Generous PTO, paid holidays, and a flexible work schedule .
  • Onsite gym, team events, and a culture of continuous improvement .
1872 Consulting logo

About 1872 Consulting

Sourced by ZipRecruiter

1872 Consulting, based in Chicago, IL, USA, operates within the IT consulting industry. Armed with a diverse team of experts, the company offers specialized IT consulting services, focusing on modernizing business technologies and driving innovative business strategies. Established in 1872, the company has a rich history marked by its commitment to bridging the gap between businesses and technology. Its mission is to empower organizations to surpass their business goals by providing state-of-the-art IT solutions and service. The company prides itself on its core values of integrity, excellence, and innovation, instilling these principles in every project they undertake.

Industry

It services

Company size

11 - 50 Employees

Headquarters location

Chicago, IL, US

Year founded

2014

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