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Remote Technical Support Jobs in Madison, WI (NOW HIRING)

Tormach Inc

Field Service Technician

Madison, WI · Remote

$28 - $33/hr

Provide remote assistance to Technical Support customers when not traveling, including phone and email support, service case follow-up, and escalation assistance as needed. * Communicate clearly with ...

Tormach Inc

Field Service Technician

Madison, WI · Remote

Salary: $28-$33/hour Tormach has an exciting REMOTE open position for a Field Service Tech! We are ... When not traveling, the technician supports Technical Support customers remotely through ...

Wisconsin

AI Technical Lead

Madison, WI · On-site +1

$115K - $140K/yr

Remote work requires successful candidates to possess their own high-speed internet and phone to ... We also provide and support enterprise Software as a Service (SaaS) applications to enable and ...

System One

ServiceNow IRM Developer (remote)

Arlington, WI · Remote

$55.25 - $76/hr

Remote - offsite Responsibilities * Design, develop, and implement ServiceNow IRM solutions ... lead technical workshops to review design, architecture, and configuration approaches. * Support ...

System One

ServiceNow IRM Developer (remote)

Arlington, WI · Remote

$55.25 - $76/hr

Remote - offsite Responsibilities * Design, develop, and implement ServiceNow IRM solutions ... lead technical workshops to review design, architecture, and configuration approaches. * Support ...

System One

ServiceNow IRM Developer (remote)

Arlington, WI · Remote

$55.25 - $76/hr

Remote - offsite Responsibilities * Design, develop, and implement ServiceNow IRM solutions ... lead technical workshops to review design, architecture, and configuration approaches. * Support ...

System One

ServiceNow IRM Developer (remote)

Arlington, WI · Remote

$55.25 - $76/hr

Remote - offsite Responsibilities * Design, develop, and implement ServiceNow IRM solutions ... lead technical workshops to review design, architecture, and configuration approaches. * Support ...

System One

ServiceNow IRM Developer (remote)

Arlington, WI · Remote

$55.25 - $76/hr

Remote - offsite Responsibilities * Design, develop, and implement ServiceNow IRM solutions ... lead technical workshops to review design, architecture, and configuration approaches. * Support ...

System One

ServiceNow IRM Developer (remote)

Arlington, WI · Remote

$55.25 - $76/hr

Remote - offsite Responsibilities * Design, develop, and implement ServiceNow IRM solutions ... lead technical workshops to review design, architecture, and configuration approaches. * Support ...

System One

ServiceNow IRM Developer (remote)

Arlington, WI · Remote

$55.25 - $76/hr

Remote - offsite Responsibilities * Design, develop, and implement ServiceNow IRM solutions ... lead technical workshops to review design, architecture, and configuration approaches. * Support ...

System One

ServiceNow IRM Developer (remote)

Arlington, WI · Remote

$55.25 - $76/hr

Remote - offsite Responsibilities * Design, develop, and implement ServiceNow IRM solutions ... lead technical workshops to review design, architecture, and configuration approaches. * Support ...

System One

ServiceNow IRM Developer (remote)

Arlington, WI · Remote

$55.25 - $76/hr

Remote - offsite Responsibilities * Design, develop, and implement ServiceNow IRM solutions ... lead technical workshops to review design, architecture, and configuration approaches. * Support ...

System One

ServiceNow IRM Developer (remote)

Arlington, WI · Remote

$55.25 - $76/hr

Remote - offsite Responsibilities * Design, develop, and implement ServiceNow IRM solutions ... lead technical workshops to review design, architecture, and configuration approaches. * Support ...

System One

ServiceNow IRM Developer (remote)

Arlington, WI · Remote

$55.25 - $76/hr

Remote - offsite Responsibilities * Design, develop, and implement ServiceNow IRM solutions ... lead technical workshops to review design, architecture, and configuration approaches. * Support ...

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All JobsTechnical Support JobsRemote Technical Support JobsRemote Technical Support Jobs in Madison, WI

Remote Technical Support information

See Madison, WI salary details

$14

$26

$45

How much do remote technical support jobs pay per hour?

As of Aug 5, 2026, the average hourly pay for remote technical support in Madison, WI is $26.25, according to ZipRecruiter salary data. Most workers in this role earn between $19.38 and $28.56 per hour, depending on experience, location, and employer.

What is the difference between Remote Technical Support vs Remote Customer Service Representative?

AspectRemote Technical SupportRemote Customer Service Representative
Required SkillsTechnical knowledge, troubleshooting, hardware/software supportCommunication skills, problem-solving, product knowledge
CertificationsCompTIA A+, Network+, or similar technical certificationsCustomer service certifications or training often preferred
Work EnvironmentSupport tickets, remote diagnostics, technical issue resolutionHandling customer inquiries, order processing, general support
Industry UsageIT, tech companies, hardware/software providersRetail, telecom, service industries

Remote Technical Support and Remote Customer Service Representative roles both operate remotely but differ mainly in technical expertise and support focus. Technical Support requires specialized technical skills and certifications to troubleshoot hardware and software issues, while Customer Service focuses on communication and general support. Both roles are vital in customer-facing industries but serve different customer needs.

What is remote technical support?

Remote technical support refers to assistance provided by IT professionals or help desk staff to resolve technical issues without being physically present. Using tools like remote desktop software, chat, email, or phone, specialists can diagnose and fix problems related to software, hardware, or network connectivity. This service is commonly used to support employees, customers, or clients who work from home or at distant locations. Remote technical support improves efficiency, reduces downtime, and often provides faster solutions than in-person visits.

Can I work remotely in technical support?

Yes, many technical support roles are available remotely, allowing employees to assist customers via phone, chat, or email from any location. These jobs often require familiarity with remote communication tools, troubleshooting skills, and sometimes specific certifications, making remote work a common arrangement in the field.

What are the key skills and qualifications needed to thrive as a remote technical support specialist?

To thrive as a Remote Technical Support specialist, you need a solid understanding of troubleshooting hardware and software issues, strong customer service skills, and typically a background in IT or a related field. Familiarity with remote desktop tools, ticketing systems, and certifications like CompTIA A+ are commonly required. Excellent communication, patience, and problem-solving abilities help you effectively assist users and resolve technical problems remotely. These skills ensure efficient support delivery, high customer satisfaction, and smooth operation of IT systems for end users.

Who is the best company to work for remotely as a remote technical support?

Several companies are known for offering remote technical support roles, including Apple, Dell, and Microsoft, which provide comprehensive training, flexible schedules, and opportunities for career growth. These companies often require strong communication skills and technical knowledge, with roles typically involving troubleshooting hardware and software issues remotely. Job seekers should consider company reputation, benefits, and the specific technical skills required when choosing an employer.

What are some common challenges faced by remote technical support professionals, and how can they be managed effectively?

Remote Technical Support professionals often encounter challenges such as troubleshooting issues without physical access to devices, managing multiple support tickets simultaneously, and communicating complex solutions clearly to users with varying technical backgrounds. To manage these challenges effectively, it's important to leverage remote diagnostic tools, maintain strong organizational skills for ticket management, and develop clear, patient communication techniques. Regular training and collaboration with team members can also help in staying updated with new technologies and support practices.
What are the most commonly searched types of Technical Support jobs in Madison, WI? The most popular types of Technical Support jobs in Madison, WI are:
What are popular job titles related to Remote Technical Support jobs in Madison, WI? For Remote Technical Support jobs in Madison, WI, the most frequently searched job titles are:
What job categories do people searching Remote Technical Support jobs in Madison, WI look for? The top searched job categories for Remote Technical Support jobs in Madison, WI are:
Remote Technical Support jobs near you
Infographic showing various Remote Technical Support job openings in Madison, WI as of July 2026, with employment types broken down into 80% Full Time, and 20% Contract. Highlights an 100% Remote job distribution, with an average salary of $54,592 per year, or $26.2 per hour.

Senior Remote Sensing Technician

Westwood Professional Services, Inc.

Middleton, WI • On-site, Remote

Full-time

Re-posted 25 days ago

Westwood Professional Services rating

8.6

Company rating: 8.6 out of 10

Based on 10 frontline employees who took The Breakroom Quiz

101st of 440 rated engineering

Job description

Job Type
Full-time
Description
Westwood Professional Services, Inc. is seeking a Senior Remote Sensing Technician to join our team. Westwood's growing Geospatial Department provides professional-level products to its clients, leveraging the latest in industry technology. Westwood has a highly experienced, dynamic team dedicated to providing high-level professional services to our clients.
The Senior Remote Sensing Technician is responsible for post-processing aerial data to final deliverables supporting multiple markets and users. This role involves ensuring the accuracy and reliability of all deliverables created from LiDAR and imagery data from both manned and unmanned aircraft, troubleshooting technical issues, and conducting quality control checks. The Senior Remote Sensing Technician will work closely with Remote Sensing Project Leads and other stakeholders to support the successful execution of projects.
Requirements
Duties and Responsibilities:
  • Work closely with Remote Sensing Leadership and Project Leads to meet project expectations.
  • Perform post-processing procedures according to internal guidelines and industry best practices.
  • Create final deliverables based on project scope for various markets ready for the client as final deliverables.
  • Troubleshoot technical issues related aerial datasets.
  • Conduct thorough quality control checks to ensure the accuracy and reliability from junior technicians.
  • Stay updated on the latest advancements and best practices in remote sensing.
  • Assist in the development and implementation of standard operating procedures for aerial deliverables.
  • Collaborate with software vendors to address issues and obtain necessary support.
  • Participate in training programs and workshops to enhance technical knowledge and skills.
  • Assist with testing and implementation of new software.

Required Experience:
  • Minimum 5+ years of experience or Associate degree or equivalent in a related field (e.g., geomatics, surveying, remote sensing).
  • Minimum 3+ years in a senior technician role.
  • ASPRS certifications highly desired.
  • Strong understanding of LiDAR and remote sensing principles and data processing.
  • Proficiency in using Remote Sensing software and tools, such as, TerraSolid, RiProcess, MicroStation, MetaShape, Photoshop, PLS-CADD, TopoDOT.
  • In depth knowledge of coordinate systems and projections.
  • Industry experience in power generation and delivery, DOT, and renewables.
  • Scripting and light programming knowledge to support automation.
  • Familiarity with surveying techniques and equipment for project control understanding.
  • Excellent problem-solving and troubleshooting skills.
  • Strong attention to detail and ability to work with precision.
  • Effective communication and teamwork skills.
  • Ability to work independently and manage multiple tasks simultaneously.
  • Willingness to adapt to changing technologies and industry trends.

Note: This job description is a general outline of the key responsibilities and qualifications of a Remote Sensing Calibration Technician. It is not exhaustive and may be subject to change based on the specific needs of the organization and projects.
About Westwood Professional Services, Inc. (Westwood)
At Westwood, our purpose is to create a better world for people through our work. We transform the energy grid, design resilient infrastructure, and develop communities that will flourish today and for future generations. With over 50 years of experience and a legacy of innovation, we stand at the forefront of our industry, dedicated to understanding the unique needs of the markets we serve.
Join us in creating a better world.
In 2024, Zweig Group ranked Westwood nationally at #13 and #40, respectively, on its Hot Firms and Best Firms to Work for lists. Zweig also awarded Westwood one national 1st place award for Marketing Excellence. Westwood was recently recognized as #83 in the ENR Top 500 Firms in 2024. The firm consistently ranks on the industry's top 25 lists and receives recognition for its involvement in award-winning projects nationwide.
Westwood provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws. We believe that diverse backgrounds strengthen our business. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training.

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