ZipRecruiter

Log In

2

Remote Technical Support Jobs in Madison, WI (NOW HIRING)

Tormach Inc

Field Service Technician

Madison, WI · Remote

Salary: $28-$33/hour Tormach has an exciting REMOTE open position for a Field Service Tech! We are ... When not traveling, the technician supports Technical Support customers remotely through ...

Danaher

Technical Sales Specialist

Madison, WI · On-site +1

$90K - $110K/yr

The Senior Technical Sales Specialist plays a critical role in supporting the sales team and ... We recognize the benefits of flexible, remote working arrangements for eligible roles and are ...

System One

ServiceNow IRM Developer (remote)

Arlington, WI · Remote

$55.25 - $76/hr

Remote - offsite Responsibilities * Design, develop, and implement ServiceNow IRM solutions ... lead technical workshops to review design, architecture, and configuration approaches. * Support ...

System One

ServiceNow IRM Developer (remote)

Arlington, WI · Remote

$55.25 - $76/hr

Remote - offsite Responsibilities * Design, develop, and implement ServiceNow IRM solutions ... lead technical workshops to review design, architecture, and configuration approaches. * Support ...

System One

ServiceNow IRM Developer (remote)

Arlington, WI · Remote

$55.25 - $76/hr

Remote - offsite Responsibilities * Design, develop, and implement ServiceNow IRM solutions ... lead technical workshops to review design, architecture, and configuration approaches. * Support ...

System One

ServiceNow IRM Developer (remote)

Arlington, WI · Remote

$55.25 - $76/hr

Remote - offsite Responsibilities * Design, develop, and implement ServiceNow IRM solutions ... lead technical workshops to review design, architecture, and configuration approaches. * Support ...

System One

ServiceNow IRM Developer (remote)

Arlington, WI · Remote

$55.25 - $76/hr

Remote - offsite Responsibilities * Design, develop, and implement ServiceNow IRM solutions ... lead technical workshops to review design, architecture, and configuration approaches. * Support ...

System One

ServiceNow IRM Developer (remote)

Arlington, WI · Remote

$55.25 - $76/hr

Remote - offsite Responsibilities * Design, develop, and implement ServiceNow IRM solutions ... lead technical workshops to review design, architecture, and configuration approaches. * Support ...

System One

ServiceNow IRM Developer (remote)

Arlington, WI · Remote

$55.25 - $76/hr

Remote - offsite Responsibilities * Design, develop, and implement ServiceNow IRM solutions ... lead technical workshops to review design, architecture, and configuration approaches. * Support ...

next page

Showing results 1-20

All JobsTechnical Support JobsRemote Technical Support JobsRemote Technical Support Jobs in Madison, WI

Remote Technical Support information

See Madison, WI salary details

$14

$26

$45

How much do remote technical support jobs pay per hour?

As of Jul 14, 2026, the average hourly pay for remote technical support in Madison, WI is $26.25, according to ZipRecruiter salary data. Most workers in this role earn between $19.38 and $28.56 per hour, depending on experience, location, and employer.

What is the difference between Remote Technical Support vs Remote Customer Service Representative?

AspectRemote Technical SupportRemote Customer Service Representative
Required SkillsTechnical knowledge, troubleshooting, hardware/software supportCommunication skills, problem-solving, product knowledge
CertificationsCompTIA A+, Network+, or similar technical certificationsCustomer service certifications or training often preferred
Work EnvironmentSupport tickets, remote diagnostics, technical issue resolutionHandling customer inquiries, order processing, general support
Industry UsageIT, tech companies, hardware/software providersRetail, telecom, service industries

Remote Technical Support and Remote Customer Service Representative roles both operate remotely but differ mainly in technical expertise and support focus. Technical Support requires specialized technical skills and certifications to troubleshoot hardware and software issues, while Customer Service focuses on communication and general support. Both roles are vital in customer-facing industries but serve different customer needs.

What is remote technical support?

Remote technical support refers to assistance provided by IT professionals or help desk staff to resolve technical issues without being physically present. Using tools like remote desktop software, chat, email, or phone, specialists can diagnose and fix problems related to software, hardware, or network connectivity. This service is commonly used to support employees, customers, or clients who work from home or at distant locations. Remote technical support improves efficiency, reduces downtime, and often provides faster solutions than in-person visits.

What are the key skills and qualifications needed to thrive as a Remote Technical Support specialist, and why are they important?

To thrive as a Remote Technical Support specialist, you need a solid understanding of troubleshooting hardware and software issues, strong customer service skills, and typically a background in IT or a related field. Familiarity with remote desktop tools, ticketing systems, and certifications like CompTIA A+ are commonly required. Excellent communication, patience, and problem-solving abilities help you effectively assist users and resolve technical problems remotely. These skills ensure efficient support delivery, high customer satisfaction, and smooth operation of IT systems for end users.

What are some common challenges faced by Remote Technical Support professionals, and how can they be managed effectively?

Remote Technical Support professionals often encounter challenges such as troubleshooting issues without physical access to devices, managing multiple support tickets simultaneously, and communicating complex solutions clearly to users with varying technical backgrounds. To manage these challenges effectively, it's important to leverage remote diagnostic tools, maintain strong organizational skills for ticket management, and develop clear, patient communication techniques. Regular training and collaboration with team members can also help in staying updated with new technologies and support practices.
What are the most commonly searched types of Technical Support jobs in Madison, WI? The most popular types of Technical Support jobs in Madison, WI are:
What are popular job titles related to Remote Technical Support jobs in Madison, WI? For Remote Technical Support jobs in Madison, WI, the most frequently searched job titles are:
What job categories do people searching Remote Technical Support jobs in Madison, WI look for? The top searched job categories for Remote Technical Support jobs in Madison, WI are:
Remote Technical Support jobs near you
Technical Services Analyst

Technical Services Analyst

State of Wisconsin

Madison, WI • On-site, Remote

$58K/yr

Full-time

Posted 4 days ago

State Of Wisconsin rating

7.8

Company rating: 7.8 out of 10

Based on 127 frontline employees who took The Breakroom Quiz

20th of 50 rated states

Job description

Introduction
The Legislative Technology Services Bureau (LTSB) is a nonpartisan legislative service agency that provides and coordinates leading-edge information technology services and support to the Wisconsin Legislature. LTSB promotes an innovative and cooperative atmosphere with many opportunities for professional growth.
In addition to a comprehensive compensation and benefits package, LTSB offers an enjoyable work environment and an excellent work/life balance. We are located on the sixth floor of the U.S. Bank Plaza building on the Capitol Square in beautiful downtown Madison. Our office is within walking distance of the Monona Terrace, the Dane County Farmers' Market, and historic State Street.
LTSB is accepting applications to recruit a skilled and enthusiastic professional for the position of Technical Services Analyst on its Technical Services team located in Madison, Wisconsin.
Position Summary
The Technical Services Analyst provides front-line technical support to the Wisconsin Legislature. The responsibilities of this position include the configuration, installation, and support of all LTSB-issued hardware and software utilized by the Wisconsin Legislature and its service agencies. This includes all Senate and Assembly offices in the State Capitol, as well as the Legislative Audit Bureau, Legislative Council, Legislative Fiscal Bureau, Legislative Reference Bureau, and the Legislative Human Resources Office.
The Technical Services Analyst position hours are typically 8 AM to 5 PM Monday through Friday, with possible coverage beginning at 7 AM and/or ending at 5:30 PM. The analyst also participates in an on-call rotation for providing after-hours support. In addition, late evening support may be required when the Legislature is in session.
Due to the nature of the job responsibilities, this position is primarily in-person. However, there may be some flexibility to work remotely on occasion.
Salary Information
Minimum salary is $58,000 depending on qualifications and experience, plus excellent state benefits.
Qualifications
Position Requirements
First and foremost, candidates must possess excellent customer service and comprehensive troubleshooting skills. This includes a focus on quick critical thinking in a technical
environment, while also demonstrating exceptional written and verbal communication skills. These skills are critical to success at LTSB.
Candidates must also:
  • Exhibit great attention to detail and show a proactive approach to both team duties and independent projects.
  • Show initiative, resourcefulness, and the desire to increase technical know-how along with the ability to effectively apply knowledge learned.
  • Communicate technical processes to customers of varied technical experience.
  • Possess general knowledge of networking, remote access, security, Active Directory, and group policy.
  • Be willing and able to function in a nonpartisan environment and be able to operate in a professional manner while working in a highly public setting.
  • Be able to lift, deliver and set up computers, monitors, printers, and other equipment, along with the associated cabling and accessories.
Knowledge/Experience
Candidates should have a formal education in computer science or a related field; professional experience; or a combination of education, experience, and certifications to effectively execute duties upon hire.
Ideal skills include, but are not limited to, an expert level of knowledge with:
  • Current versions of Microsoft Windows and Microsoft Office
  • Desktop and laptop configuration, installation, and support
  • Printer and scanner configuration, installation, and support
  • Presentation and instruction skills, as well as technical training development
  • HTML/Web Publishing/CMS services
  • ITSM utilization
Additionally, some desired areas of knowledge and ability include:
  • Mobile-device support
  • VoIP phone systems
  • Data manipulation (parsing/concatenation/etc.)
  • A+, NET+, MCP certification

How To Apply
We are seeking candidates who are legally authorized to work in the United States and will not require employer visa sponsorship now or in the future. A background check will be conducted on any finalist prior to an offer of employment.
Please send your cover letter outlining your interest in this position and a current resume to LHRO.Employment@legis.wisconsin.gov by Friday, July 24, 2026.
Deadline to Apply
Friday, July 24, 2026.

What State Of Wisconsin employees say

Pay

Benefits

Hours and flexibility

Workplace

Get the full story on Breakroom

Apply