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Technical Support Engineer Remote Jobs in Madison, WI

System One

ServiceNow IRM Developer (remote)

Arlington, WI · Remote

$55.25 - $76/hr

ServiceNow IRM Developer (remote) Location: Remote Type: Contract Contractor Work Model: Remote ... lead technical workshops to review design, architecture, and configuration approaches. * Support ...

System One

ServiceNow IRM Developer (remote)

Arlington, WI · Remote

$55.25 - $76/hr

ServiceNow IRM Developer (remote) Location: Remote Type: Contract Contractor Work Model: Remote ... lead technical workshops to review design, architecture, and configuration approaches. * Support ...

System One

ServiceNow IRM Developer (remote)

Arlington, WI · Remote

$55.25 - $76/hr

ServiceNow IRM Developer (remote) Location: Remote Type: Contract Contractor Work Model: Remote ... lead technical workshops to review design, architecture, and configuration approaches. * Support ...

System One

ServiceNow IRM Developer (remote)

Arlington, WI · Remote

$55.25 - $76/hr

ServiceNow IRM Developer (remote) Location: Remote Type: Contract Contractor Work Model: Remote ... lead technical workshops to review design, architecture, and configuration approaches. * Support ...

System One

ServiceNow IRM Developer (remote)

Arlington, WI · Remote

$55.25 - $76/hr

ServiceNow IRM Developer (remote) Location: Remote Type: Contract Contractor Work Model: Remote ... lead technical workshops to review design, architecture, and configuration approaches. * Support ...

System One

ServiceNow IRM Developer (remote)

Arlington, WI · Remote

$55.25 - $76/hr

ServiceNow IRM Developer (remote) Location: Remote Type: Contract Contractor Work Model: Remote ... lead technical workshops to review design, architecture, and configuration approaches. * Support ...

System One

ServiceNow IRM Developer (remote)

Arlington, WI · Remote

$55.25 - $76/hr

ServiceNow IRM Developer (remote) Location: Remote Type: Contract Contractor Work Model: Remote ... lead technical workshops to review design, architecture, and configuration approaches. * Support ...

System One

ServiceNow IRM Developer (remote)

Arlington, WI · Remote

$55.25 - $76/hr

ServiceNow IRM Developer (remote) Location: Remote Type: Contract Contractor Work Model: Remote ... lead technical workshops to review design, architecture, and configuration approaches. * Support ...

System One

ServiceNow IRM Developer (remote)

Arlington, WI · Remote

$55.25 - $76/hr

ServiceNow IRM Developer (remote) Location: Remote Type: Contract Contractor Work Model: Remote ... lead technical workshops to review design, architecture, and configuration approaches. * Support ...

System One

ServiceNow IRM Developer (remote)

Arlington, WI · Remote

$55.25 - $76/hr

ServiceNow IRM Developer (remote) Location: Remote Type: Contract Contractor Work Model: Remote ... lead technical workshops to review design, architecture, and configuration approaches. * Support ...

System One

ServiceNow IRM Developer (remote)

Arlington, WI · Remote

$55.25 - $76/hr

ServiceNow IRM Developer (remote) Location: Remote Type: Contract Contractor Work Model: Remote ... lead technical workshops to review design, architecture, and configuration approaches. * Support ...

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All JobsTechnical Support Engineer JobsTechnical Support Engineer Remote JobsTechnical Support Engineer Remote Jobs in Madison, WI

Technical Support Engineer Remote information

See Madison, WI salary details

$37.8K

$79.6K

$120.4K

How much do technical support engineer remote jobs pay per year?

As of Jul 26, 2026, the average yearly pay for technical support engineer remote in Madison, WI is $79,635.00, according to ZipRecruiter salary data. Most workers in this role earn between $58,400.00 and $99,300.00 per year, depending on experience, location, and employer.

What are the key skills and qualifications needed to thrive as a Technical Support Engineer Remote, and why are they important?

To thrive as a Technical Support Engineer Remote, you need strong problem-solving abilities, technical troubleshooting expertise, and a background in IT or computer science, often supported by relevant certifications like CompTIA A+ or Microsoft Certified Solutions Expert (MCSE). Familiarity with ticketing systems, remote desktop tools, and diagnostic software is essential for effective support. Exceptional communication skills, patience, and the ability to work independently are crucial soft skills in a remote environment. These qualities enable efficient resolution of technical issues, ensure customer satisfaction, and maintain seamless remote operations.

What Does a Technical Support Engineer Who Works Remotely Do?

As a remote technical support engineer, you work from home or anywhere to provide customer service and help clients troubleshoot any issue they have with their hardware or software. Many technical support engineers focus on specific products. As part of this IT job, you may evaluate customer questions or complaints, reference support manuals, determine the best method of resolution, and promote the best possible experience for customers. Some technical support engineers focus on the interior of a company rather than customers, in which case you help other employees as needed. When done remotely, this job involves providing help by phone, email, or live chat.

What is the difference between Technical Support Engineer Remote vs Technical Support Specialist?

AspectTechnical Support Engineer RemoteTechnical Support Specialist
Required CredentialsTypically requires a degree in IT, Computer Science, or related field; certifications like CompTIA A+ or Network+ are commonOften requires similar certifications; may have less emphasis on formal degrees
Work EnvironmentRemote, often supporting enterprise clients or internal teams via online toolsCan be remote or on-site; supports customers via phone, email, or chat
Employer & Industry UsageUsed across tech companies, SaaS providers, and IT service firmsCommon in tech, retail, and telecommunications industries

Both roles involve troubleshooting technical issues, but Technical Support Engineer Remote typically requires more technical expertise and handles complex problems remotely, while Technical Support Specialist may focus on basic support and customer service. The roles often overlap, but the engineer position usually demands a higher technical skill level and certifications.

What does a Technical Support Engineer do in a remote role?

A Technical Support Engineer working remotely provides assistance to customers or internal teams in resolving technical issues related to software, hardware, or network systems. They diagnose problems, offer troubleshooting guidance, and may escalate complex issues to higher-level engineers. Communication is typically done through email, chat, or video calls, ensuring users can continue their work with minimal disruption. Remote Technical Support Engineers must be skilled in problem-solving, customer service, and using various support tools. Their goal is to help users resolve issues efficiently, regardless of their physical location.

What are some typical challenges faced by Technical Support Engineers working remotely, and how can they be managed?

Remote Technical Support Engineers often face challenges such as troubleshooting complex technical issues without in-person access to customer systems and maintaining clear communication across different time zones. To manage these, effective use of remote access tools, thorough documentation, and proactive communication with both customers and team members are crucial. Additionally, setting up a dedicated workspace and establishing structured routines can help maintain productivity and work-life balance. Regular virtual meetings and collaboration platforms also support knowledge sharing and team cohesion.
More about Technical Support Engineer Remote jobs
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What job categories do people searching Technical Support Engineer Remote jobs in Madison, WI look for? The top searched job categories for Technical Support Engineer Remote jobs in Madison, WI are:
What cities near Madison, WI are hiring for Technical Support Engineer Remote jobs? Cities near Madison, WI with the most Technical Support Engineer Remote job openings:
Technical Support Engineer Remote jobs near you
Infographic showing various Technical Support Engineer Remote job openings in Madison, WI as of July 2026, with employment types broken down into 92% Full Time, 4% Part Time, and 4% Contract. Highlights an 88% Physical, 4% Hybrid, and 8% Remote job distribution, with an average salary of $79,635 per year, or $38.3 per hour.
Principal Agentic Engineer - Remote - USA

Principal Agentic Engineer - Remote - USA

FullStack Labs

Madison, WI • On-site, Remote

Full-time

Medical, Dental, Vision, Retirement, PTO

Posted 27 days ago

Job description

About FullStack
FullStack is one of the fastest-growing software consultancy companies in the Americas. We deliver transformational digital solutions to top global companies and Silicon Valley startups. As an employee-first company, we focus on hiring the most talented software designers and developers by creating a positive, respectful, and supportive work environment where they can achieve their greatest potential.
We're most proud of:
  • Offering life-changing career opportunities to talented software professionals across the Americas.
  • Building highly-skilled software development teams for hundreds of the world's greatest companies.
  • Having delivered hundreds of successful custom software solutions, which have positively impacted the lives and careers of millions of users.
  • Our 4.2-star rating on GlassDoor.
  • Our client Net Promoter Score of 68, twice the industry average.

The Position
We're looking to hire a Principal Agentic Engineer to join our team. This is a high-impact, client-facing role designed for a "plus-plus" version of a developer, someone who doesn't just build, but defines the architecture of how global enterprises adopt agentic workflows. You will serve as a strategic consultant and technical lead, helping regulated industries and Fortune 500 clients transition from traditional development to AI-augmented engineering productivity.
What We Are Looking For
  • 8-10+ years of professional software development experience with a deep understanding of full-stack architectures (e.g., Java, Python, C#, React, Node, React Native, etc.).
  • Advanced English is required.
  • Successful completion of a four-year college degree is required.
  • Proven experience as a Solution Architect or Principal Engineer, with the ability to assess current engineering states and define roadmaps for implementing agentic solutions.
  • Deep fluency in Agentic Tooling like Claude Code, Cursor, Codex, or GitHub Copilot, specifically within agentic workflows that coordinate implementation across large, multi-file systems.
  • Ability to engage with engineering leadership (CTOs, VPs of Engineering) to defend architectural decisions, consult on industry best practices, and measure ROI/Developer Productivity (Cycle Time, Lead Time).
  • Experience designing development processes where AI systems generate the majority of implementation code, while maintaining rigorous human-in-the-loop validation.
  • Strong skills in structuring codebases and specifications to produce reliable, context-efficient AI output.
  • Exceptional soft skills; ability to walk clients through complex proposals and represent the FullStack team with confidence.
  • Forensic attention to detail.
  • A positive mindset and a can-do attitude.
  • Experience working on Agile / Scrum teams.
  • Meaningful experience working on large, complex systems.
  • Ability to take extreme ownership of your work. Every day is a challenge to ensure you are performing to the expectations you and your team have agreed upon.
  • Ability to identify with the goals of FullStack's clients, and dedicate yourself to delivering on the commitments you and your team make to them.
  • Ability to consistently work 40 hours per week.

What We Offer
  • Competitive Salary.
  • Paid Time Off (vacation, sick leave. parental leave, and holidays).
  • 100% remote work.
  • The ability to work with leading startups and Fortune 500 companies.
  • Health, dental, and vision insurance.
  • 401(k) w/ 4% match.
  • Ample opportunity for career advancement.
  • Continuing education opportunities.

FullStack is proud to be an equal opportunity workplace. We are committed to equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity, or Veteran status.
Learn more about our Applicants Privacy Notice .
FullStack Labs logo

About FullStack Labs

Sourced by ZipRecruiter

FullStack Labs is the fastest-growing software consultancy in the Americas. We help organizations like Uber, GoDaddy, MGM, Siemens, Stanford University, and the State of California, build distributed software development teams, and deliver transformational digital solutions. As an employee-first company, we focus on hiring the most talented software designers and developers in the western hemisphere, by creating a positive, respectful, and supportive work environment where they can achieve their greatest potential.

Industry

It services

Company size

11 - 50 Employees

Headquarters location

Sacramento, CA, US

Year founded

2013

Social media

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