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Technical Support Engineer Remote Jobs in Madison, WI

EnsoData

Implementation Engineer

Madison, WI · On-site +1

$80K - $85K/yr

Requirements * 1-5 years of experience in customer support as a technical problem solver, customer ... Hybrid/Remote Company - we are a company with hybrid and remote options. That being said, we have ...

System One

ServiceNow IRM Developer (remote)

Arlington, WI · Remote

$55.25 - $76/hr

ServiceNow IRM Developer (remote) Location: Remote Type: Contract Contractor Work Model: Remote ... lead technical workshops to review design, architecture, and configuration approaches. * Support ...

System One

ServiceNow IRM Developer (remote)

Arlington, WI · Remote

$55.25 - $76/hr

ServiceNow IRM Developer (remote) Location: Remote Type: Contract Contractor Work Model: Remote ... lead technical workshops to review design, architecture, and configuration approaches. * Support ...

System One

ServiceNow IRM Developer (remote)

Arlington, WI · Remote

$55.25 - $76/hr

ServiceNow IRM Developer (remote) Location: Remote Type: Contract Contractor Work Model: Remote ... lead technical workshops to review design, architecture, and configuration approaches. * Support ...

System One

ServiceNow IRM Developer (remote)

Arlington, WI · Remote

$55.25 - $76/hr

ServiceNow IRM Developer (remote) Location: Remote Type: Contract Contractor Work Model: Remote ... lead technical workshops to review design, architecture, and configuration approaches. * Support ...

System One

ServiceNow IRM Developer (remote)

Arlington, WI · Remote

$55.25 - $76/hr

ServiceNow IRM Developer (remote) Location: Remote Type: Contract Contractor Work Model: Remote ... lead technical workshops to review design, architecture, and configuration approaches. * Support ...

Tormach Inc

Field Service Technician

Madison, WI · Remote

Salary: $28-$33/hour Tormach has an exciting REMOTE open position for a Field Service Tech! We are ... with Technical Support, Engineering, Operations, and other internal teams to resolve issues ...

Generac

Senior Controls Engineer

Madison, WI · On-site +1

$115K - $155K/yr

Lead onsite and remote startup and commissioning activities, including development and execution of ... Provide highlevel technical support for inprogress projects and operating microgrid systems ...

Sterling Engineering Inc.

Project Engineer

Madison, WI · On-site +1

$115K/yr

The position offers the opportunity to support technical execution, mentor junior team members ... Primarily remote with occasional travel to client meetings. Qualified applicants will receive ...

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All JobsTechnical Support Engineer Remote JobsTechnical Support Engineer Remote Jobs in Madison, WI

Technical Support Engineer Remote information

See Madison, WI salary details

$37.8K

$79.6K

$120.4K

How much do technical support engineer remote jobs pay per year?

As of Jun 28, 2026, the average yearly pay for technical support engineer remote in Madison, WI is $79,635.00, according to ZipRecruiter salary data. Most workers in this role earn between $58,400.00 and $99,300.00 per year, depending on experience, location, and employer.

What are the key skills and qualifications needed to thrive as a Technical Support Engineer Remote, and why are they important?

To thrive as a Technical Support Engineer Remote, you need strong problem-solving abilities, technical troubleshooting expertise, and a background in IT or computer science, often supported by relevant certifications like CompTIA A+ or Microsoft Certified Solutions Expert (MCSE). Familiarity with ticketing systems, remote desktop tools, and diagnostic software is essential for effective support. Exceptional communication skills, patience, and the ability to work independently are crucial soft skills in a remote environment. These qualities enable efficient resolution of technical issues, ensure customer satisfaction, and maintain seamless remote operations.

What Does a Technical Support Engineer Who Works Remotely Do?

As a remote technical support engineer, you work from home or anywhere to provide customer service and help clients troubleshoot any issue they have with their hardware or software. Many technical support engineers focus on specific products. As part of this IT job, you may evaluate customer questions or complaints, reference support manuals, determine the best method of resolution, and promote the best possible experience for customers. Some technical support engineers focus on the interior of a company rather than customers, in which case you help other employees as needed. When done remotely, this job involves providing help by phone, email, or live chat.

What is the difference between Technical Support Engineer Remote vs Technical Support Specialist?

AspectTechnical Support Engineer RemoteTechnical Support Specialist
Required CredentialsTypically requires a degree in IT, Computer Science, or related field; certifications like CompTIA A+ or Network+ are commonOften requires similar certifications; may have less emphasis on formal degrees
Work EnvironmentRemote, often supporting enterprise clients or internal teams via online toolsCan be remote or on-site; supports customers via phone, email, or chat
Employer & Industry UsageUsed across tech companies, SaaS providers, and IT service firmsCommon in tech, retail, and telecommunications industries

Both roles involve troubleshooting technical issues, but Technical Support Engineer Remote typically requires more technical expertise and handles complex problems remotely, while Technical Support Specialist may focus on basic support and customer service. The roles often overlap, but the engineer position usually demands a higher technical skill level and certifications.

What does a Technical Support Engineer do in a remote role?

A Technical Support Engineer working remotely provides assistance to customers or internal teams in resolving technical issues related to software, hardware, or network systems. They diagnose problems, offer troubleshooting guidance, and may escalate complex issues to higher-level engineers. Communication is typically done through email, chat, or video calls, ensuring users can continue their work with minimal disruption. Remote Technical Support Engineers must be skilled in problem-solving, customer service, and using various support tools. Their goal is to help users resolve issues efficiently, regardless of their physical location.

What are some typical challenges faced by Technical Support Engineers working remotely, and how can they be managed?

Remote Technical Support Engineers often face challenges such as troubleshooting complex technical issues without in-person access to customer systems and maintaining clear communication across different time zones. To manage these, effective use of remote access tools, thorough documentation, and proactive communication with both customers and team members are crucial. Additionally, setting up a dedicated workspace and establishing structured routines can help maintain productivity and work-life balance. Regular virtual meetings and collaboration platforms also support knowledge sharing and team cohesion.
More about Technical Support Engineer Remote jobs
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What cities near Madison, WI are hiring for Technical Support Engineer Remote jobs? Cities near Madison, WI with the most Technical Support Engineer Remote job openings:
Technical Support Engineer Remote jobs near you
Infographic showing various Technical Support Engineer Remote job openings in Madison, WI as of June 2026, with employment types broken down into 94% Full Time, 5% Part Time, and 1% Contract. Highlights an 38% Physical, 3% Hybrid, and 59% Remote job distribution, with an average salary of $79,635 per year, or $38.3 per hour.
Applications Engineer (Remote)

Applications Engineer (Remote)

Lands' End

Dodgeville, WI • On-site, Remote

Full-time

Posted 2 days ago

Lands' End rating

6.9

Company rating: 6.9 out of 10

Based on 33 frontline employees who took The Breakroom Quiz

22nd of 102 rated fashion retailers

Job description

*This role is eligible to be performed remotely, however, if you reside within 60 miles of Lands' End's office in Dodgeville, WI, you will be expected to collaborate onsite in a hybrid fashion for up to 9 days per month.
Lands' End is hiring an Applications Engineer/Technical Lead, responsible for technology solutions and development for our B2B applications and technology stacks. As an Applications Engineer/Technical Lead you will be responsible for owning and delivering solutions to complex problems using a variety of technologies including SAP Commerce Cloud (Hybris), SAP backend, Salesforce technologies (OMS/CRM) and J2EE Technologies. You will be responsible for architecture, design, integration, security, and software development. You will provide technical leadership to both onshore and offshore development teams.
Your solutions will meet business requirements and will align with Lands End's architecture and security principles, patterns and standards. You will provide vision on the logical and physical design of the end system to optimize performance and functionality.
You must possess strong leadership skills in all stages of the software development life cycle. You will have experience working to identify and confirm technical design risks, and develop mitigating approaches.
You must also have experience providing 'level of effort' estimates for technical portion of solutions.
ReportingThe Applications Engineer role is located at our Dodgeville Wisconsin corporate office and reports to the Sr. IT Manager or IT Manager - Application Engineering
Position Responsibilities
  • Experience in designing and developing software components
  • Ability to lead design sessions and communicate design options to clients
  • Experience with development technologies such as SAP Commerce Cloud (Hybris), SAP HANA, Salesforce technologies, Javascript, Apex/VF, Java, jQuery, Angular.js, Angular, J2EE technology
  • Experience with the Salesforce platform
  • Integration experience using Web based technologies (Soap, Rest) and Integration/Middleware tools such as Data Stage, Talend, SOA, Informatica, Tibco and MuleSoft
  • Knowledge of options and how to handle security requirements such as single sign on and data security
  • Experience with Release Management, Source Control, and Deployment concepts and technologies such as Gitlab, GIT, Azure Repos ,ANT, SFDC Metadata API, Jenkins, SVN, Bamboo
  • Ability to define the system landscape, to identify gaps between current and desired end-states, and deliver a solution

Knowledge, Skills, and Abilities
  • At least 4 years experience designing and developing solutions on SAP Commerce Cloud (Hybris) platform or other industry standard Ecommerce Platform.
  • At least 3 years experience with integration technologies
  • 6+ years of experience working on software development projects
  • At least 2 to 3 years experience in solution architecture role. Salesforce, SAP Hana or other CRM architecture experience a plus
  • Working knowledge of security concepts such as single signon and data security
  • Experience working on Agile teams
  • Demandware Developer and Architect Certifications a plus
  • Bachelor's degree in a computer-related field or equivalent experience
  • Ability to work within and lead cross functional teams
  • Strong interpersonal, written and verbal communication skills
  • Proven teamwork and leadership skills
  • Excellent prioritization and organizational skills
  • Demonstrated ability to adapt to change and be self-directed
  • Aid in business system integration across network and platform technologies.

Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities
This employer is required to notify all applicants of their rights pursuant to federal employment laws.
For further information, please review the Know Your Rights notice from the Department of Labor.

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