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Technical Support Engineer Remote Jobs in Stevens Point, WI

ABB

Protection and Control Engineer

WI · Remote

While this is a full remote position, there is preference for candidates located in the Northern ... technical issue resolution while providing ongoing communication, status updates, and support to ...

ABB

Protection and Control Engineer

WI · Remote

While this is a full remote position, there is preference for candidates located in the Northern ... technical issue resolution while providing ongoing communication, status updates, and support to ...

ABB

Protection and Control Engineer

Port Edwards, WI · Remote

While this is a full remote position, there is preference for candidates located in the Northern ... technical issue resolution while providing ongoing communication, status updates, and support to ...

ABB

Protection and Control Engineer

WI · Remote

While this is a full remote position, there is preference for candidates located in the Northern ... technical issue resolution while providing ongoing communication, status updates, and support to ...

Ocean Spray

Environmental Engineer

Wisconsin Rapids, WI · On-site +1

We are open to remote candidates. In this role, the Environmental Engineer is responsible for ... Oversee and provide technical expertise for environmental systems, including wastewater treatment ...

ABB

Senior Technical Business Developer - Grid Automation

WI · Remote

$105K - $139K/yr

You'll be empowered to lead, supported to grow, and proud of the impact we create together. Join us ... This is a remote position. Candidates can be located anywhere in the US, with preference for Cary ...

ABB

Senior Technical Business Developer - Grid Automation

WI · Remote

$107K - $141K/yr

You'll be empowered to lead, supported to grow, and proud of the impact we create together. Join us ... This is a remote position. Candidates can be located anywhere in the US, with preference for Cary ...

ABB

Senior Technical Business Developer - Grid Automation

WI · Remote

$101K - $132K/yr

You'll be empowered to lead, supported to grow, and proud of the impact we create together. Join us ... This is a remote position. Candidates can be located anywhere in the US, with preference for Cary ...

ABB

Commercial Proposal Engineer

WI · Remote

Sales Support Manager __ Your role and responsibilities In this role, you will focus on the ... This is a remote position. #Li-Remote This role is contributing to the Electrification Smart ...

ABB

Commercial Proposal Engineer

WI · Remote

Sales Support Manager __ Your role and responsibilities In this role, you will focus on the ... This is a remote position. #Li-Remote This role is contributing to the Electrification Smart ...

ABB

Commercial Proposal Engineer

Port Edwards, WI · Remote

Sales Support Manager __ Your role and responsibilities In this role, you will focus on the ... This is a remote position. #Li-Remote This role is contributing to the Electrification Smart ...

ABB

Commercial Proposal Engineer

WI · Remote

Sales Support Manager __ Your role and responsibilities In this role, you will focus on the ... This is a remote position. #Li-Remote This role is contributing to the Electrification Smart ...

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All JobsTechnical Support Engineer JobsTechnical Support Engineer Remote JobsTechnical Support Engineer Remote Jobs in Stevens Point, WI

Technical Support Engineer Remote information

See Stevens Point, WI salary details

$36.4K

$76.7K

$116K

How much do technical support engineer remote jobs pay per year?

As of Jul 27, 2026, the average yearly pay for technical support engineer remote in Stevens Point, WI is $76,746.00, according to ZipRecruiter salary data. Most workers in this role earn between $56,300.00 and $95,700.00 per year, depending on experience, location, and employer.

What are the key skills and qualifications needed to thrive as a Technical Support Engineer Remote, and why are they important?

To thrive as a Technical Support Engineer Remote, you need strong problem-solving abilities, technical troubleshooting expertise, and a background in IT or computer science, often supported by relevant certifications like CompTIA A+ or Microsoft Certified Solutions Expert (MCSE). Familiarity with ticketing systems, remote desktop tools, and diagnostic software is essential for effective support. Exceptional communication skills, patience, and the ability to work independently are crucial soft skills in a remote environment. These qualities enable efficient resolution of technical issues, ensure customer satisfaction, and maintain seamless remote operations.

What Does a Technical Support Engineer Who Works Remotely Do?

As a remote technical support engineer, you work from home or anywhere to provide customer service and help clients troubleshoot any issue they have with their hardware or software. Many technical support engineers focus on specific products. As part of this IT job, you may evaluate customer questions or complaints, reference support manuals, determine the best method of resolution, and promote the best possible experience for customers. Some technical support engineers focus on the interior of a company rather than customers, in which case you help other employees as needed. When done remotely, this job involves providing help by phone, email, or live chat.

What is the difference between Technical Support Engineer Remote vs Technical Support Specialist?

AspectTechnical Support Engineer RemoteTechnical Support Specialist
Required CredentialsTypically requires a degree in IT, Computer Science, or related field; certifications like CompTIA A+ or Network+ are commonOften requires similar certifications; may have less emphasis on formal degrees
Work EnvironmentRemote, often supporting enterprise clients or internal teams via online toolsCan be remote or on-site; supports customers via phone, email, or chat
Employer & Industry UsageUsed across tech companies, SaaS providers, and IT service firmsCommon in tech, retail, and telecommunications industries

Both roles involve troubleshooting technical issues, but Technical Support Engineer Remote typically requires more technical expertise and handles complex problems remotely, while Technical Support Specialist may focus on basic support and customer service. The roles often overlap, but the engineer position usually demands a higher technical skill level and certifications.

What does a Technical Support Engineer do in a remote role?

A Technical Support Engineer working remotely provides assistance to customers or internal teams in resolving technical issues related to software, hardware, or network systems. They diagnose problems, offer troubleshooting guidance, and may escalate complex issues to higher-level engineers. Communication is typically done through email, chat, or video calls, ensuring users can continue their work with minimal disruption. Remote Technical Support Engineers must be skilled in problem-solving, customer service, and using various support tools. Their goal is to help users resolve issues efficiently, regardless of their physical location.

What are some typical challenges faced by Technical Support Engineers working remotely, and how can they be managed?

Remote Technical Support Engineers often face challenges such as troubleshooting complex technical issues without in-person access to customer systems and maintaining clear communication across different time zones. To manage these, effective use of remote access tools, thorough documentation, and proactive communication with both customers and team members are crucial. Additionally, setting up a dedicated workspace and establishing structured routines can help maintain productivity and work-life balance. Regular virtual meetings and collaboration platforms also support knowledge sharing and team cohesion.
More about Technical Support Engineer Remote jobs
What cities near Stevens Point, WI are hiring for Technical Support Engineer Remote jobs? Cities near Stevens Point, WI with the most Technical Support Engineer Remote job openings:
Technical Support Engineer Remote jobs near you
Manager, Technical Implementation

Manager, Technical Implementation

Northwinds Technology Solutions

Stevens Point, WI • On-site, Remote

Full-time

Medical, Retirement, PTO

Posted 12 days ago

Job description

The Manager of Technical Implementation oversees a software engineering team providing leadership to technical design and delivery for cloud-based software applications and building flexible services-based architecture. This position will be responsible for successfully leading end-to-end technical implementation for new clients, overseeing onboarding, system configuration, and delivery of custom enhancements to meet business and operational requirements. The Manager of Technical Implementation will lead a team in providing administration, application development, application support, and technical support by using best practice programming techniques to configure robust solutions for NorthWinds customers utilizing one, several or many tools and product platforms. In general, technical leaders at NorthWinds must build strong teams and strong team members through coaching and building skills, knowledge, and best practices. Managers are expected to build a positive, collaborative environment in their teams, across teams at NorthWinds, and with diverse client teams.

In this role, you would: 

  • Lead as primary bridge between clients, business stockholders, and engineering teams to ensure successful, on-time implementation.
  • Lead technical discussions with business and technical decision makers, including assisting and reviewing detailed technical specifications, implementation roadmaps, deployment, and third-party integrations.
  • Lead out with estimations, resource allocation, and mentoring.
  • Evaluate, manage, and update team procedures and standards.
  • Ensure that solutions can be supported by tier 1 and tier 2 teams via documentation, runbooks, logging, monitoring, and tooling.
  • Create and maintain a culture and practice of fast, frequent feedback from stakeholders to ensure product fit
  • Create and maintain a culture and practice quality and testing at all levels, with a focus on automation, defect prevention, and long-term stability.
  • Partner with product engineering and system reliability teams to define product stability and roadmap.
  • Develop and maintain implementation documentation, runbooks, and client-facing technical artifacts.
  • Use AI tools to enhance existing process, documentation and support culture of AI tool adoption.
  • Accountable for people management across this team (career conversations, performance management, compensation management, roles & responsibilities, staffing levels, talent development/training, succession planning).
  • Championing a culture of automation, observability, resilience, and continuous improvement.
  • Lead by developing team goals and objectives in support of NorthWinds Technology Solutions’ mission.
  • Recommends department budget, analyses and contributes to successful results.
  • Ensure that systems are designed and built with appropriate levels of protection for business continuity, security, and data privacy
  • Provide regular status updates to internal leadership and external stakeholders, ensuring transparency and accountability
  • Accountable for people management (recruiting, coaching & professional development, performance management, compensation management, roles & responsibilities, staffing levels, and knowledge transfer & sharing)
  • Set and adjust department, goals and objectives in support of NorthWinds Technology Solutions’ mission and vision
  • Accountable for cooperative & efficient work between groups in alignment with NorthWinds Technology Solutions values

      Why NorthWinds

      We’re not just building software — we’re building a place where employees can learn, grow, and make a meaningful impact.

      What we offer:

      • Full-time remote work with flexibility and trust
      • Competitive base salary and annual bonus program
      • Generous PTO, floating holidays, and volunteer time off
      • 401(k) with 100% employer match for the first 6% (pre-tax or Roth)
      • Comprehensive health benefits and disability coverage
      • Profit sharing with discretionary contributions
      • HSA, FSA, and dependent care accounts
      • A culture built on collaboration, learning, and balance
      If you’re a technically grounded leader who thrives on building high-performing teams and delivering meaningful solutions, we invite you to join us at NorthWinds Technology. This is more than an implementation role—it’s an opportunity to shape how we deliver value to our clients while cultivating a culture of accountability, innovation, and continuous improvement. Bring your passion for engineering excellence and people leadership, and help us build what’s next.

      Apply