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Technical Support Engineer Remote Jobs in Madison, WI

This position may be remote, with a preferred location in Illinois, Iowa, Massachusetts, New Jersey ... Support and conduct commercial and industrial energy efficiency projects, including retro ...

In this role, you will help maintain and support the technical infrastructure of our network of ... Support studio and remote operations: Troubleshoot and maintain studio equipment and remote ...

Technical Sales Specialist

Madison, WI · On-site +1

$90K - $110K/yr

The Senior Technical Sales Specialist plays a critical role in supporting the sales team and ... We recognize the benefits of flexible, remote working arrangements for eligible roles and are ...

Full Stack .NET Developer

Madison, WI · Remote

$50 - $55/hr

This position is currently remote. However, position status is subject to change and can require ... transparency, technical documentation, and the ability to perform production support. * The ...

Petaluma, CA or remote for the right candidate. Key Responsibilities: * Serve as technical lead and ... Support business development efforts by preparing and reviewing technical approaches and proposals ...

Petaluma, CA or remote for the right candidate. Key Responsibilities: * Serve as technical lead and ... Support business development efforts by preparing and reviewing technical approaches and proposals ...

Senior Research Engineer

Madison, WI · On-site +1

$105K - $144K/yr

This role is ideal for an experienced engineer who enjoys solving complex technical challenges ... While we're mostly remote, Slipstream can only hire in select states (outlined in the application)

Senior Research Engineer

Madison, WI · On-site +1

$90K - $115K/yr

This role is ideal for an experienced engineer who enjoys solving complex technical challenges ... While we're mostly remote, Slipstream can only hire in select states (outlined in the application)

Showing results 41-60

Technical Support Engineer Remote information

See Madison, WI salary details

$37.8K

$79.6K

$120.4K

How much do technical support engineer remote jobs pay per year?

As of Sep 10, 2026, the average yearly pay for technical support engineer remote in Madison, WI is $79,635.00, according to ZipRecruiter salary data. Most workers in this role earn between $58,400.00 and $99,300.00 per year, depending on experience, location, and employer.

What does a technical support engineer do in a remote role?

A Technical Support Engineer working remotely provides assistance to customers or internal teams in resolving technical issues related to software, hardware, or network systems. They diagnose problems, offer troubleshooting guidance, and may escalate complex issues to higher-level engineers. Communication is typically done through email, chat, or video calls, ensuring users can continue their work with minimal disruption. Remote Technical Support Engineers must be skilled in problem-solving, customer service, and using various support tools. Their goal is to help users resolve issues efficiently, regardless of their physical location.

What are the key skills and qualifications needed to thrive as a technical support engineer remote, and why are they important?

To thrive as a Technical Support Engineer Remote, you need strong problem-solving abilities, technical troubleshooting expertise, and a background in IT or computer science, often supported by relevant certifications like CompTIA A+ or Microsoft Certified Solutions Expert (MCSE). Familiarity with ticketing systems, remote desktop tools, and diagnostic software is essential for effective support. Exceptional communication skills, patience, and the ability to work independently are crucial soft skills in a remote environment. These qualities enable efficient resolution of technical issues, ensure customer satisfaction, and maintain seamless remote operations.

What are some typical challenges faced by technical support engineers working remotely, and how can they be managed?

Remote Technical Support Engineers often face challenges such as troubleshooting complex technical issues without in-person access to customer systems and maintaining clear communication across different time zones. To manage these, effective use of remote access tools, thorough documentation, and proactive communication with both customers and team members are crucial. Additionally, setting up a dedicated workspace and establishing structured routines can help maintain productivity and work-life balance. Regular virtual meetings and collaboration platforms also support knowledge sharing and team cohesion.

What is the difference between Technical Support Engineer Remote vs Technical Support Specialist?

AspectTechnical Support Engineer RemoteTechnical Support Specialist
Required CredentialsTypically requires a degree in IT, Computer Science, or related field; certifications like CompTIA A+ or Network+ are commonOften requires similar certifications; may have less emphasis on formal degrees
Work EnvironmentRemote, often supporting enterprise clients or internal teams via online toolsCan be remote or on-site; supports customers via phone, email, or chat
Employer & Industry UsageUsed across tech companies, SaaS providers, and IT service firmsCommon in tech, retail, and telecommunications industries

Both roles involve troubleshooting technical issues, but Technical Support Engineer Remote typically requires more technical expertise and handles complex problems remotely, while Technical Support Specialist may focus on basic support and customer service. The roles often overlap, but the engineer position usually demands a higher technical skill level and certifications.

What job categories do people searching Technical Support Engineer Remote jobs in Madison, WI look for?

The top searched job categories for Technical Support Engineer Remote jobs in Madison, WI are:

What cities near Madison, WI are hiring for Technical Support Engineer Remote jobs?

Cities near Madison, WI with the most Technical Support Engineer Remote job openings:

Infographic showing various Technical Support Engineer Remote job openings in Madison, WI as of September 2026, with employment types broken down into 1% As Needed, 72% Full Time, 24% Part Time, and 3% Contract. Highlights an 87% Physical, 2% Hybrid, and 11% Remote job distribution, with an average salary of $79,635 per year, or $38.3 per hour.

Energy Engineer

Madison, WI • On-site, Remote

Resource Innovations
Environmental Consulting Services • 51 - 200 employees

Full-time

Medical, Dental, Vision, Retirement, PTO

Re-posted 17 days ago


Job description

Resource Innovations is seeking an Energy Engineer to join our growing team and support a variety of retro-commissioning, building tune-up, and other C&I energy efficiency programs. This position may be remote, with a preferred location in Illinois, Iowa, Massachusetts, New Jersey, Texas, Wisconsin, or other states in the Midwest or Eastern U.S.

Resource Innovations (RI) is a women-led energy transformation firm focused on impact. Building on our expertise in energy efficiency, we're constantly expanding our portfolio of clean energy solutions to guide utilities through increasingly complex, connected challenges. Load flexibility. Electrification. Carbon reduction. With every step, we're leading the charge to power change.

Duties and Responsibilities

  • Support and conduct commercial and industrial energy efficiency projects, including retro-commissioning (RCx), virtual Cx, building tune-up (BTU), energy audits, HVAC optimization, and other utility program offerings.
    • Responsibilities may include remote data analysis, desktop engineering review, savings calculations, measure validation, economic analysis, incentive review, field investigation, and documentation of project scope and implementation requirements.
  • Conduct RCx and Virtual Cx projects by analyzing building automation system data, interval meter data, utility data, and operational trends to identify no-cost and low-cost energy savings opportunities.
  • Use the company's virtual energy management software platform to review facility performance, identify operational issues, and develop actionable recommendations. Training on the software platform will be provided.
  • Present and discuss findings with customers, contractors, trade allies, utility program staff, and internal team members. Clearly explain identified opportunities, operational impacts, implementation requirements, potential savings, and recommended next steps.
  • Support ongoing enhancement of the company's Cx software platform by providing user feedback, identifying opportunities to improve workflow and functionality, assisting with quality checks, and, when applicable, supporting software updates or analytical tool development using Python.
  • Review retro-commissioning and building tune-up project submissions, including technical reports, savings calculations, measure assumptions, implementation documentation, and measurement and verification results to confirm alignment with utility program requirements and engineering best practices.
  • Develop and review engineering calculations to quantify energy and cost savings using spreadsheets, utility program tools, BAS trend data, interval meter data, Python-based analysis, and/or energy modeling software.
  • Evaluate energy impacts for measures related to HVAC systems and controls, lighting, compressed air, refrigeration, boilers, pumps, motors, process systems, and other facility energy-using systems.
  • Conduct measurement and verification activities to establish facility operating conditions, confirm project implementation, and verify energy savings.
    • Activities may include installing data loggers, collecting BAS trend data, performing functional performance tests, capturing BAS screenshots and equipment photos, reviewing equipment operation, and discussing implementation details with customers and contractors.
  • Prepare clear and concise technical reports summarizing energy assessment findings, VCx and RCx opportunities, recommended measures, savings calculations, project costs, incentives, simple payback, implementation details, and operational impacts.
  • Coordinate with project stakeholders to support successful project delivery, maintain project schedules and budgets, and help customers maximize the value of utility energy efficiency programs.
  • Deliver technically sound, high-quality engineering services and deliverables that demonstrate accuracy, objectivity, clarity, and practical understanding of commercial and industrial facility operations.
  • Other duties as assigned.

Requirements

Minimum Requirements:

  • A minimum of a bachelor's degree is required, preferably in Mechanical Engineering, Energy Engineering, Architectural Engineering, Electrical Engineering, Building Science, or a related technical field.
  • At least 2 years of relevant experience in commercial and industrial (C&I) energy efficiency, retro-commissioning, energy audits, building tune-up, utility program implementation, or related technical project work.
  • Working knowledge of C&I building systems, including HVAC, building automation systems, controls, boilers, pumps, motors, and other facility energy-using systems.
  • Experience analyzing energy data, utility bills, interval meter data, BAS trend data, or equipment operating data to identify energy savings opportunities.
  • Strong communication, technical writing, analytical, organizational, and self-management skills, with the ability to clearly present technical findings and coordinate with customers, contractors, trade allies, utility program staff, and internal team members.
  • Ability to develop, review, and clearly document engineering calculations, energy savings estimates, project economics, and measure assumptions using spreadsheets, utility program tools, and/or other analytical methods.
  • Interest in sustainability and passionate about making a meaningful impact on the environment.

Preferred skills, education and experience

  • Experience with retro-commissioning, monitoring-based commissioning, virtual energy management, HVAC optimization, building tune-up, or other energy management projects.
  • Experience conducting on-site or remote energy assessments, M&V activities, BAS trend reviews, data logging, functional performance testing, field verification, or implementation verification.
  • Familiarity with common operational energy conservation measures, including scheduling optimization, setpoint adjustments, supply air temperature reset, static pressure reset, chilled water and hot water reset, economizer optimization, demand control ventilation, and other HVAC control strategies.
  • Familiarity with utility energy efficiency programs, technical reference manuals, incentive calculations, measurement and verification practices, and project documentation requirements.
  • Experience reviewing technical reports, savings calculations, M&V documentation, implementation evidence, and customer-facing deliverables for RCx, building tune-up, energy audit, or utility incentive projects.
  • Experience using energy analysis tools, spreadsheet-based calculators, data visualization tools, or Python for energy analysis, automation, or software platform enhancement.
  • Familiarity with relevant energy efficiency codes and standards, such as IECC, ASHRAE 90.1, ASHRAE Guideline 14, ASHRAE 62.1, ASHRAE 55, or applicable federal equipment efficiency standards.
  • Experience managing multiple projects, budgets, deliverables, schedules, and stakeholder relationships.

Benefits

About Resource Innovations

Resource Innovations (RI) is a women-led energy transformation firm focused on impact. Building on our expertise in energy efficiency, we're constantly expanding our portfolio of clean energy solutions to guide utilities through increasingly complex, connected challenges. Load flexibility. Electrification. Carbon reduction. With every step, we're leading the charge to power change.

Resource Innovations is an Equal Opportunity Employer, committed to ensuring equal employment opportunities for all job applicants and employees without regard to race, color, religion, national origin, gender, age, disability, marital status, genetics, protected veteran status, sexual orientation, or any other protected status. In addition to federal law requirements, Resource Innovations complies with applicable state and local laws governing non-discrimination in employment in every location in which the company does work.

Compensation & Benefits

Resource Innovations offers competitive salaries based on a candidate's skills, experience and qualifications for the position.  The compensation range for the base salary for this position is $70,000-$95,000. In addition to base pay, employees may be eligible for a discretionary annual bonus.  The stated salary represents the expected compensation for this position. Final compensation will be determined based on factors such as the candidate's experience, education and location. 

At Resource Innovations, we believe supporting our people is essential to delivering impact. We offer a comprehensive benefits package designed to promote health, financial security, and work-life balance. This includes three weeks of paid vacation annually, paid holidays, a 401(k) retirement plan with employer match, medical, dental and vision coverage, parental leave, an employee assistance program, commuter benefits, and additional supplemental offerings.

 Employment with Resource Innovations is contingent upon the successful completion of a comprehensive background check and reference check. If applicable to the position, a pre-employment drug screen may also be required.

 The above job description and job requirements are not intended to be all inclusive. Resource Innovations retains the right to make changes or adjustments to job descriptions and/or job requirements at any time without notice.


Resource Innovations logo

About Resource Innovations

Sourced by ZipRecruiter

Resource Innovations is a women-led organization offering software-enabled clean energy solutions for utilities as well as commercial, industrial, and residential energy customers. Our experts design and implement a suite of leading-edge services to support the rapidly changing industry through the clean energy transition. We leverage diversity across our team to accelerate energy innovation and make clean and sustainable energy more available, accessible, and affordable.

Industry

Environmental consulting services

Company size

51 - 200 Employees

Headquarters location

Half Moon Bay, CA, US

Year founded

2016

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