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Technical Support Engineer Remote Jobs in Madison, WI

Sr. Project Engineer, Building and Construction

Madison, WI · On-site +1

$99K - $130K/yr

  • Medical

  • Dental

  • Vision

  • Life

  • Retirement

  • PTO

Hybrid or remote arrangements may be considered for qualified candidates. Intertek, a leading ... Maintain reviewer status and technical authority in one or more product categories * Support ...

Senior Research Engineer

Madison, WI · On-site +1

$105K - $144K/yr

This role is ideal for an experienced engineer who enjoys solving complex technical challenges ... While we're mostly remote, Slipstream can only hire in select states (outlined in the application)

Software Engineer/Developer III

Madison, WI · On-site +1

$90K/yr

  • Medical

  • Dental

  • Vision

  • Life

  • Retirement

  • PTO

We will be happy to support and address questions about remote work or travel during the interview ... Develops or modifies technical specifications for moderately-complex projects using disciplined ...

Software Development Engineer

Madison, WI · On-site +1

  • Medical

  • Dental

  • Vision

  • Life

  • Retirement

  • PTO

This position offers remote work flexibility but is only open to candidates who reside in or are ... They will also serve as expert technical consultants on assigned client projects. This position ...

Customer Success Support Specialist

Madison, WI · On-site +1

$25 - $26/hr

  • Medical

  • Dental

  • Vision

  • Retirement

  • PTO

... to Technical Services Engineers * Answering questions about navigating in the product UI * ... Ability to work collaboratively in a remote and cross-functional environment Preferred ...

This role is mostly remote within the State of Wisconsin but may require coming into the central ... technical resource; work on a team of 8 technicians as well as independently; be comfortable ...

ServiceNow Technical Consultant - ITOM

Arlington, WI · Remote

$60/hr

  • Medical

  • Dental

  • Vision

  • Life

  • Retirement

Remote Type: Multiyear Contract Hourly Pay Rate: $60/hr. range, W2. Benefits available Requirements ... The work supports a federal government program - US citizenship required. Candidates must pass a ...

ServiceNow Technical Consultant - ITOM

Arlington, WI · Remote

$60/hr

  • Medical

  • Dental

  • Vision

  • Life

  • Retirement

Remote Type: Multiyear Contract Hourly Pay Rate: $60/hr. range, W2. Benefits available Requirements ... The work supports a federal government program - US citizenship required. Candidates must pass a ...

ServiceNow Technical Consultant - ITOM

Arlington, WI · Remote

$60/hr

  • Medical

  • Dental

  • Vision

  • Life

  • Retirement

Remote Type: Multiyear Contract Hourly Pay Rate: $60/hr. range, W2. Benefits available Requirements ... The work supports a federal government program - US citizenship required. Candidates must pass a ...

Senior Mechanical Engineer | Madison, WI

Madison, WI · On-site +1

$105K - $139K/yr

  • Medical

  • Dental

  • Vision

  • Life

  • PTO

This position could also be remote for the right candidate. As a Senior Mechanical Engineer, you ... Provide technical assistance in resolution of field issues with limited support from senior staff ...

Inside Sales Representative (REMOTE)

Madison, WI · On-site +1

$33.65 - $43.27/hr

  • Medical

  • Dental

  • Vision

  • Life

  • Retirement

  • PTO

... developers. This position reports to the Manager, Inside Sales and is part of the North American ... Collaborate with technical sales to support technical qualification and deliver modality-based ...

Inside Sales Representative (REMOTE)

Madison, WI · On-site +1

$33.65 - $43.27/hr

  • Medical

  • Dental

  • Vision

  • Life

  • Retirement

  • PTO

... developers. This position reports to the Manager, Inside Sales and is part of the North American ... Collaborate with technical sales to support technical qualification and deliver modality-based ...

Structural Engineer

Janesville, WI · On-site +1

$100K - $149K/yr

Hybrid or remote work arrangement will be considered. While our headquarters is located in ... technical assistance, direction, and support. Specific tasks include: * Coordinate with other ...

Senior Cloud Solutions Engineer

Madison, WI · Remote

$120K - $140K/yr

  • Medical

  • Dental

  • Vision

  • Life

  • Retirement

  • PTO

This role blends hands-on technical design with the deployment, management, and optimization of ... Support modernization and migration initiatives, including assessment, planning, and execution.

Showing results 41-60

Technical Support Engineer Remote information

See Madison, WI salary details

$37.8K

$79.6K

$120.4K

How much do technical support engineer remote jobs pay per year?

As of Aug 19, 2026, the average yearly pay for technical support engineer remote in Madison, WI is $79,635.00, according to ZipRecruiter salary data. Most workers in this role earn between $58,400.00 and $99,300.00 per year, depending on experience, location, and employer.

What does a technical support engineer do in a remote role?

A Technical Support Engineer working remotely provides assistance to customers or internal teams in resolving technical issues related to software, hardware, or network systems. They diagnose problems, offer troubleshooting guidance, and may escalate complex issues to higher-level engineers. Communication is typically done through email, chat, or video calls, ensuring users can continue their work with minimal disruption. Remote Technical Support Engineers must be skilled in problem-solving, customer service, and using various support tools. Their goal is to help users resolve issues efficiently, regardless of their physical location.

What are the key skills and qualifications needed to thrive as a technical support engineer remote, and why are they important?

To thrive as a Technical Support Engineer Remote, you need strong problem-solving abilities, technical troubleshooting expertise, and a background in IT or computer science, often supported by relevant certifications like CompTIA A+ or Microsoft Certified Solutions Expert (MCSE). Familiarity with ticketing systems, remote desktop tools, and diagnostic software is essential for effective support. Exceptional communication skills, patience, and the ability to work independently are crucial soft skills in a remote environment. These qualities enable efficient resolution of technical issues, ensure customer satisfaction, and maintain seamless remote operations.

What are some typical challenges faced by technical support engineers working remotely, and how can they be managed?

Remote Technical Support Engineers often face challenges such as troubleshooting complex technical issues without in-person access to customer systems and maintaining clear communication across different time zones. To manage these, effective use of remote access tools, thorough documentation, and proactive communication with both customers and team members are crucial. Additionally, setting up a dedicated workspace and establishing structured routines can help maintain productivity and work-life balance. Regular virtual meetings and collaboration platforms also support knowledge sharing and team cohesion.

What is the difference between Technical Support Engineer Remote vs Technical Support Specialist?

AspectTechnical Support Engineer RemoteTechnical Support Specialist
Required CredentialsTypically requires a degree in IT, Computer Science, or related field; certifications like CompTIA A+ or Network+ are commonOften requires similar certifications; may have less emphasis on formal degrees
Work EnvironmentRemote, often supporting enterprise clients or internal teams via online toolsCan be remote or on-site; supports customers via phone, email, or chat
Employer & Industry UsageUsed across tech companies, SaaS providers, and IT service firmsCommon in tech, retail, and telecommunications industries

Both roles involve troubleshooting technical issues, but Technical Support Engineer Remote typically requires more technical expertise and handles complex problems remotely, while Technical Support Specialist may focus on basic support and customer service. The roles often overlap, but the engineer position usually demands a higher technical skill level and certifications.

What are popular job titles related to Technical Support Engineer Remote jobs in Madison, WI?

For Technical Support Engineer Remote jobs in Madison, WI, the most frequently searched job titles are:

What job categories do people searching Technical Support Engineer Remote jobs in Madison, WI look for?

The top searched job categories for Technical Support Engineer Remote jobs in Madison, WI are:

What cities near Madison, WI are hiring for Technical Support Engineer Remote jobs?

Cities near Madison, WI with the most Technical Support Engineer Remote job openings:

Infographic showing various Technical Support Engineer Remote job openings in Madison, WI as of August 2026, with employment types broken down into 1% As Needed, 71% Full Time, 22% Part Time, and 6% Contract. Highlights an 91% Physical, 2% Hybrid, and 7% Remote job distribution, with an average salary of $79,635 per year, or $38.3 per hour.

Sr. Project Engineer, Building and Construction

Intertek

Madison, WI • On-site, Remote

$99K - $130K/yr

Full-time

Medical, Dental, Vision, Life, Retirement, PTO

Re-posted 15 days ago


Intertek rating

7.9

Company rating: 7.9 out of 10

Based on 78 frontline employees who took The Breakroom Quiz

50th of 120 rated laboratories


Job description

Senior Project Engineer - Specialty Fenestration Products - Middleton, WI 

Other locations - Elmendorf, TX or York, PA. Hybrid or remote arrangements may be considered for qualified candidates. 

Intertek, a leading provider of quality and safety solutions to many of the world's top-recognized brands and companies, is actively seeking a Senior Project Engineer to join our Building & Construction team in Middleton, WI with remote work possible for qualified candidates. This is a fantastic opportunity to grow a versatile career in specialty fenestration product evaluation.

Intertek's Building and Construction division is a suite of Intertek brands that are industry leaders across multiple architecture, engineering and construction disciplines, developing the most innovative product and project solutions. Intertek's project-related assurance, testing, inspection and consulting services are the risk management and quality assurance partner you need to ensure the reliability, safety and performance of your new developments, existing assets and facilities. Intertek is continually innovating and evolving to reduce risk for consumers, brands and organizations in every sector and industry around the world. We go beyond Testing, Inspection and Certification of products: we are a Total Quality Assurance Provider to industries worldwide. Our Purpose: Bringing quality, safety, and sustainability to life.

What are we looking for?

The Senior Project Engineer is responsible for independently evaluating specialty fenestration products for resistance to windstorm, ballistic, blast, and forced-entry events; developing certification documentation; and serving as a primary technical liaison with clients.  The role also provides subject matter expertise in one or more product categories and mentors less senior technical staff. This position will travel as dictated by business needs (estimated 15%).

Salary & Benefits Information

In addition to competitive compensation packages, when working with Intertek you can expect benefits including medical, dental, vision, life, disability, 401(k) with company match, generous vacation / sick time (PTO), tuition reimbursement and more.

What you'll do:

  • Develop evaluation and test plans for fenestration assemblies addressing windstorm, ballistic, blast, and/or forced-entry resistance
  • Conduct detailed research of building codes and applicable product standards to identify qualification requirements
  • Communicate project status, test results, and technical findings to clients, sales, and management
  • Generate certification documents based on testing and analytical review
  • Train and mentor junior technical staff
  • Maintain reviewer status and technical authority in one or more product categories
  • Support complex sales activities, including quotations, presentations, and client visits
  • Represent Intertek through participation in industry standards committees and professional associations

This position outline is a general guideline and does not represent all encompassing details. The position assumes that the incumbent has both the mental and physical requirements to carry out the above defined duties. 

Minimum Requirements & Qualifications:

  • Bachelor's degree in engineering or a closely related field
  • 4-6 years of directly related experience
  • Experience with U.S., Canadian, or international product safety standards (e.g., ASTM, NFPA, UL/ULC)
  • Willingness and ability to travel as business needs dictate
  • Valid driver's license and reliable driving record is required

  • This position may consider remote applicants; however, applicants must reside in and be able to legally work in the United States.

Preferred Qualifications:

  • Fenestration system and/or model building code experience
  • Strong analytical and problem-solving skills
  • Ability to make independent engineering judgements within defined parameters
  • Excellent written and verbal communication skills
  • Strong organizational and time-management abilities
  • Ability to work independently in a fast-paced, multi-project environment

Intertek: Total Quality. Assured.

Intertek is a world leader in the Quality Assurance market, with a proven, high-quality business model and a global network of customer-focused operations and highly engaged subject matter experts. With passion, pace, and precision we work to exceed our customers' expectations, while engaging with our employees to be 10X in their performance and professional growth.

Intertek is a drug-free workplace. As a condition of employment, certain positions may be required to pass a pre-employment drug test based on the type of work that will be performed.

We Value Diversity

Intertek's network of phenomenal people are our greatest assets, and the diversity they bring fuels our success. Intertek is an Equal Employment Opportunity Employer that values inclusion and diversity. We take affirmative action to ensure all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, or other legally protected characteristics.

For individuals with disabilities who would like to request accommodation, or who need assistance applying, please email intertekhrusa@intertek.com or call 1-877-694-8543 (option #5) to speak with a member of the HR Department.

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CA-LM

Intertek is a leading Total Quality Assurance provider to industries worldwide. Our network of more than 1,000 laboratories and offices in more than 100 countries, delivers innovative and bespoke Assurance, Testing, Inspection and Certification (ATIC) solutions for our customers' operations and supply chains. Working at Intertek means joining a global network of state-of-the-art facilities and passionate people who deliver superior customer service with a purpose of bringing quality, safety, and sustainability to life. The Building & Construction team provides assurance, testing, inspection, and certification services and building science solutions to deliver Total Quality Assurance to the built environment. The team offers the architectural, engineering and construction (A/E/C) industry with a full suite of capabilities both in the lab and on site.

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